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Rating 10 - Excellent. 638 out of 1007 reviews" "
10 - Excellent
638
Rating 8 - Good. 296 out of 1007 reviews" "
8 - Good
296
Rating 6 - Okay. 49 out of 1007 reviews" "
6 - Okay
49
Rating 4 - Poor. 11 out of 1007 reviews" "
4 - Poor
11
Rating 2 - Terrible. 13 out of 1007 reviews" "
2 - Terrible
13
9.4/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Melissa
Travelled with family
Mar 26, 2024
Liked: Amenities
The hotel was conveniently located easy walking distance to the tube and the tower. The staff were friendly and accommodating. The breakfast was excellent! I would recommend choosing the hotel
Melissa
Stayed 3 nights in Mar 2024
Response from James on Mar 26, 2024
Dear MelissaThank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our hotel's prime location, found our staff accommodating, and enjoyed your complimentary breakfast. Providing a seamless experience for our guests is always our top priority, and your satisfaction means the world to us. We can't wait to have the pleasure of hosting you again for another memorable stay!Kind Regards,
Dear MatthewWe're thrilled to see you enjoyed your stay! Thank you for choosing us. We hope to welcome you back soon for another fantastic experience!Kind Regards
Felt homely. Breakfast very good. Brilliant location. Good size room for a london hotel. Will use again.
Penny
Stayed 1 night in Mar 2024
Response from euneake on Mar 24, 2024
Dear Penny,Thank you for leaving us a great review! We are so happy that you enjoyed every part of your stay and that you also enjoyed the breakfast. We hope to see you at The Chamberlain again.Kind regards,Euneake
Excellent hotel, coffee and tea facilities in room and these were replenished every day during our stay, breakfast was included and was delicious! The hotel was very clean and staff were helpful and friendly. A few mins walk from two underground stations. Will most definitely stay in this property again.
Tanya
Stayed 3 nights in Mar 2024
Response from Euneake on Mar 18, 2024
Dear Tanya,Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards,Euneake
Dear Frank, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was very good! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards,Euneake
Dear Sabrina, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel! Warmest regards, Gabriela
All was fine for a theatre break. Local to 2-3 tube stations. Had a free drink in the bar which was a nice touch. It was quiet in there but service was slow and server was not interested. Reception staff and breakfast staff were great
Robert
Stayed 1 night in Feb 2024
Response from Marketa on Feb 26, 2024
Dear Robert, thank you for taking the time to share your feedback with us! We're delighted to hear that our reception and breakfast teams met your expectations during your recent stay. However, we sincerely apologize for any inconvenience caused by the slow service at the bar. Your feedback is invaluable to us, and rest assured, we will address this issue with our bar team to ensure smoother service in the future.We truly appreciate your understanding and hope to have the opportunity to welcome you back to the Chamberlain for another exceptional stay soon! Warm regards, Marketa
Dear Lucy , thank you for taking time to rate us. We appreciate honest feedback and we would welcome if you could be specific to why you think we deserved only 3 stars. If you would like to get in touch with us to provide a bit more information about your stay please do. We still hope your stay was pleasant one. Kind regards, Gabriela
Dear Nathan, Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and hope that you will book with us again soon at the Chamberlain hotel. Kind Regards, Gabriela
Ideal location, walkable from Liverpool St Station. Close to bars and Tower Bridge. Very friendly staff. Room was comfortable and enjoyed the chocolates and espressos. I like the seating area out the front where we sat for a chilled out drink. Breakfast was included so definitely a positive!
Sonya
Stayed 1 night in Feb 2024
Response from Gabriela on Feb 11, 2024
Dear Sonya, Thank you for your time to share your experience. We are delighted that you had a great stay and find our staff friendly. It is the best news we can receive! We are hoping we will welcome you at The Chamberlain Hotel soon! Kind Regards, Gabriela
We had a lovely stay at the Chamberlain. The room was clean and quiet. The in-house breakfast was amazing! Several options to choose from on the menu, beautiful array of cheese and meats, and tea and coffee would definitely stay here again.
Tammy
Stayed 6 nights in Jan 2024
Response from Gabriela on Feb 10, 2024
Dear Tammy,Thank you, for leaving such a lovely review.We are delighted that you enjoyed your stay, especially the breakfast. We look forward to welcoming you again.Kind regards, Gabriela
Very convenient to the City insurance area. Bed comfortable. Bathroom - could use some simple updates like a new faucet.
Mark
Stayed 3 nights in Jan 2024
Response from Gabriela on Jan 26, 2024
Dear Mark, Thank you for leaving us a review! We are always looking for ways to improve our guest's experience with us and we appreciate the honest feedback. We hope that your stay with us was a still positive one and that you would still book with us again in the future! Kind regards, Gabriela
10/10 Excellent
Martin
Jan 19, 2024
Martin
Stayed 1 night in Jan 2024
Response from Gabriela on Jan 20, 2024
Dear Martin, Thank you for the top marks! We hope to see you at the Chamberlain in the near future for another great stay! Kind regards, Gabriela
Good sized room, comfortable bed and nice size shower. Nice extras such as free drink coupon. Friendly staff and very good location, would definitely stay again.
Mark
Stayed 1 night in Jan 2024
Response from Marketa on Jan 18, 2024
Dear Mark, thank you for your time to share your experience. We are delighted that you had a great stay and find our staff friendly. It is the best news we can receive! We are hoping we will welcome you at The Chamberlain Hotel soon! Warm regards, Marketa
Dear Weijun, thank you for taking time to write us a review. We appreciate honest feedback and we would welcome if you could be specific to why you think we deserved only 3 stars. If you would like to get in touch with us to provide a bit more information about your stay please do. We still hope your stay was pleasant one. Kind regards, Marketa
Friendly staff, clean comfortable room and good facilities. Ideal for a stop-over in the City.
E
Stayed 1 night in Dec 2023
Response from Gabriela on Jan 4, 2024
Dear E, Thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind regards, Gabriela
We had a lovely 1 night stay in the hotel whilst visiting London for Christmas. Easy to get to on the tube. Hotel was clean and comfortable. Breakfast was brilliant. Wish we could have stayed longer.
Lisa
Stayed 1 night in Dec 2023
Response from Gabriela on Jan 2, 2024
Dear LisaThank you for leaving us a lovely review! We're so pleased that you chose to book with us and that you were happy with your room and loved the complimentary breakfast! We hope to see you at the Chamberlain in the near future for another great stay! Kind Regards Gabriela
Check in was supposed to be 3 pm but could not check in til 4 pm. No bottled water. Slow service at bar. Service was not very professional or dressed like hotel staff. No late check out without paying.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Marketa on Jan 13, 2024
Dear Anonymous, thank you for your time to leave us a review. We are truly sorry your check-in was delayed. It is not happening very often and if you would leave your name I could have a look what the issue was so we could prevent whatever happened that day for the future. All our rooms are thoroughly checked before they are released for check-in and there is bottled water in the mini fridge in every room. Regarding the dress code, we believe that personality is over uniformity. It is very important to us that our team members feel comfortably so they can provide the best service they can, rather than let them be stuck in the uniform which can be very irritating. We do provide professional service as can be seen in other reviews and our reception and hotel staff are being praised in majority of them. As I mentioned before we cannot do much if we do not know what the issue was so if you would like to get in touch with us to discuss this further, please do not hesitate. Kind regards, Marketa
10/10 Excellent
Christopher
Dec 11, 2023
Christopher
Stayed 2 nights in Dec 2023
Response from Marketa on Dec 16, 2023
Dear Christopher, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Kindest regards, Marketa
Lovely hotel. Very modern and great location. Poor service for breakfast.
Matthew
Stayed 1 night in Dec 2023
Response from Marketa on Dec 16, 2023
Dear Matthew, Thank you for leaving us a review. We are happy that you find the hotel modern and that it has a great location. I am very sorry to hear there was a poor service at the breakfast and if you would not mind to share a details, please do not hesitate to contact us. We value every constructive feedback that can help us to grow our service. Kindest regards, Marketa
Dear Andrew, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Kindest regards, Marketa
Great location and lovely room. Nice amenities in the bathroom and room. Highly recommend!
Victoria
Stayed 2 nights in Nov 2023
Response from Gabriela on Nov 15, 2023
Dear Victoris, Thank you for your excellent review !We hope to welcome you again soon. Kind regards, Gabriela
6/10 Okay
Tony
Travelled with group
Nov 15, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Nice people, hotel room needs updating
People very nice however rooms in desperate need of updating.
Tony
Stayed 1 night in Nov 2023
Response from Marketa on Nov 26, 2023
Dear Tony, thank you for leaving us a review! We are always looking for ways to improve our guest's experience with us and we appreciate the honest feedback. We hope that your stay with us was a still positive one and that you would still book with us again in the future! Kindest regards, Marketa
Very good location just short walk from Aldgate tube. Hotel very comfortable. Breakfast was freshly cooked to order and a great choice available on the menu. Had Spinach and egg florentine on muffin - far better than what you can get at the usual hotel buffet style breakfasts. There is a buffet of cold continental breakfast included as well. Best hotel breakfast I’ve had for a while.
Steve
Stayed 1 night in Nov 2023
Response from Gabriela on Nov 15, 2023
Dear Steve, thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Kind Regards, Gabriela
Trains ran under my room all night and I received very little sleep during my 5 night stay
kevin
Stayed 5 nights in Nov 2023
Response from Marketa on Dec 16, 2023
Dear Kevin, Thank you for taking time to leave us a feedback. I am really sorry that you had no sleep. If you will experience any discomfort in the future, please contact our reception, I am sure we would find an option to make you comfortable with good night sleep. Warmest regards, Makreta
Dear Scott, thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Warmest regards, Marketa
Dear Michael, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Warm regards, Marketa
Excellent stay. Very good location for tube and attractions. Room very nice.
Lots of new staff in restaurant.
Breakfast could have being less chaotic.
Daniel
Stayed 2 nights in Sep 2023
Response from Marketa on Nov 4, 2023
Dear Daniel, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Kindest regards, Marketa
10/10 Excellent
Paul
Oct 30, 2023
Paul
Stayed 1 night in Oct 2023
Response from Marketa on Nov 1, 2023
Dear Paul, thank you for taking the time to leave us this review! We're thrilled that you chose to book with us and we hope that you will not hesitate to join us again another time for a fantastic stay! Warm regards, Marketa
Great hotel. Friendly staff. Good supper in bar - with very helpful service. Breakfasts were brilliant!! Have. Booked another stay
Lovely room - only thing that would have made it better would have been a bath!
Joanna
Stayed 2 nights in Oct 2023
Response from The Chamberlain Hotel on Oct 28, 2023
Dear Joanna,Thank you, for leaving such a lovely review.We are delighted that you enjoyed your stay, especially the breakfast. We also thank you for showing appreciation towards our staff, it truly makes a difference.We look forward to welcoming you again.Kind regards, Laura
Amazing hotel in a lovely part of London. Brilliant rooms and great choice of fresh breakfast. Will be staying here again.
Hemal
Stayed 1 night in Oct 2023
Response from Marketa on Oct 27, 2023
Dear Hemal, thank you for leaving us a lovely review! We hope to see you at the Chamberlain in the near future for another great stay! Warm regards, Marketa
10/10 Excellent
Neil
Oct 25, 2023
Neil
Stayed 1 night in Oct 2023
Response from Marketa on Oct 27, 2023
Dear Neil, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Warmest regards, Marketa
Thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Kindest regards, Marketa
10/10 Excellent
Nilda
Oct 17, 2023
Nilda
Stayed 5 nights in Oct 2023
Response from Marketa on Nov 6, 2023
Dear Nilda, thank you for leaving us a top marks review! We're so pleased that you've enjoyed your stay with us and that it was excellent! We hope that you will book with us again soon at the Chamberlain hotel! Kindest regards, Marketa
Nicely decorated, modern and clean hotel in a great location. Staff were friendly and helpful. Would stay again. Good value for money.
Amy
Stayed 1 night in Oct 2023
Response from The Chamberlain Hotel on Oct 15, 2023
Dear Amy,Thank you for your king review.We appreciate the compliments regarding the staff and are delighted you liked the hotel.We hope to welcome you again.Kind regards, Laura
10/10 Excellent
Isabelle
Oct 14, 2023
Isabelle
Stayed 5 nights in Oct 2023
Response from Marketa on Oct 20, 2023
Dear Isabelle, thank you for leaving us a lovely review! We hope to see you at the Chamberlain in the near future for another great stay! Warmest regards, Marketa
10/10 Excellent
Mick
Oct 12, 2023
Very impressed with this hotel, exceeded expectations
Mick
Stayed 1 night in Oct 2023
Response from The Chamberlain Hotel on Oct 14, 2023
Dear Mick,Thank you for taking time to leave us a review and appreciating our hotel.We hope to welcome you again.Kind regards, Laura.
Dear Michelle, thank you for taking time to leave us a review. We are absolutely delighted that your stay was wonderful one and thank you for leaving the highest marks! We all hope we will see you again in The Chamberlain Hotel soon. Warmest regards, Marketa
Overall a pleasant experience. All of the staff members we encountered were approachable, helpful, and friendly. Location is in a financial district so it was not as busy and crowded as central London was during the weekend. The location is also close to a few train stations which was super convenient! I would definitely stay here again.
Maureen
Stayed 3 nights in Oct 2023
Response from Marketa on Oct 27, 2023
Dear Maureen, thank you for taking time to leave us this lovely review! We are absolutely delighted to hear your stay was brilliant and you would stay again! Therefor, we hope to see you soon for another great stay! Warm regards, your Chamberlain family
10/10 Excellent
Gemma
Travelled with partner
Oct 8, 2023
Lovely staff and good rooms. Highly recommend the terrace rooms.
Gemma
Stayed 2 nights in Oct 2023
Response from The Chamberlain Hotel on Oct 9, 2023
Dear Gemma,Thank you, for leaving a lovely review!We are glad you enjoyed your room, and appreciate the compliment about our staff.We look forward to welcoming you again.Warm regards, Laura
Dear Imre, thank you for your time to review us! We appreciate your feedback and all with top marks! We hope to see you back at The Chamberlain Hotel for another great stay! Kind regards, Marketa
Response from The Chamberlain Hotel on Oct 4, 2023
Dear Bogdan, Thank you for leaving us a review. We are happy to hear you enjoyed the hotel and look forward to welcoming you again soon.Best regards, Laura.
Modern and comfy. Good sized room, room well stocked with coffee pods etc. Good selection at breakfast including vegan options. Will stay again
Craig
Stayed 1 night in Sep 2023
Response from Gabriela on Oct 4, 2023
Dear Craig, Thank you for your lovely review. We are delighted to hear that you enjoyed your stay and look forward to welcoming you again soon.Warm regards, Gabriela
Great location , super clean and friendly staff , highly recommend staying here , lovely food too , wouldd stay here again for sure
Andrea
Stayed 2 nights in Sep 2023
Response from The Chamberlain Team on Oct 3, 2023
Dear Andrea,We appreciate you leaving us a review. We are delighted you enjoyed our hotel and staff.We look forward to welcoming you again.Warm regards, Laura.
Rooms are spacious. Ordering breakfast I found slow, as was queuing to get a coffee from the machine at breakfast
Bryan
Stayed 1 night in Sep 2023
Response from The Chamberlain Team on Oct 3, 2023
Dear Bryan,Thank you for taking the time to leave us a review, We are glad you enjoyed the room, rest assured we will do our best to improve breakfast.We hope to welcome you again soon.Kind regards, Laura