Family Triple Room

Reviews of The Brent Hotel

2.5 out of 5
The Brent Hotel
165 Preston Hill, Harrow, England

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 162 reviews" "
Rating 8 - Good. 79 out of 162 reviews" "
Rating 6 - Okay. 33 out of 162 reviews" "
Rating 4 - Poor. 12 out of 162 reviews" "
Rating 2 - Terrible. 8 out of 162 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

4.6/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service
we only stayed one night. The chap at reception was very friendly and also upgraded us to a better room as we had booked a basic room and i suppose they had empty rooms that night. the room was clean and tidy and had everything we needed. The bed was large but a little too hard for me however that's a personal taste. It's a little run down but okay and was useful at being so near to the tube station.
Stayed 1 night in Mar 2024

10/10 Excellent

Zoe

Stayed 1 night in Dec 2023
Response from Reception on Dec 11, 2023
Thank you for your amazing feedback we very much appreciate the time taken to provide the great feedback. We look forward to seeing you again soon.

6/10 Okay

Ian

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Reception on Dec 11, 2023
Thank you for your feedback we very much appreciate the time taken to provide a positive feedback. We look forward to seeing you again soon.

8/10 Good

Grace

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really friendly and helpful staff who will go above & beyond. Nothing luxurious & the beds need an upgrade but very clean & close to the Preston Road tube station
Stayed 1 night in Nov 2023
Response from Reception on Nov 6, 2023
Thank you for your positive feedback ot is very much appreciated. We value your time and will take steps to continue to improve our offering.

4/10 Poor

Saheel

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Window did not shut properly so noise from building work surrounding the property was relentless. There was alot of noise from staff early in the morning too. It would be better to warn anyone visiting the hotel that there is work taking place nearby. Other than that the rooms are very basic but it was suitable for our visit to Wembley with the Preston Rd station a 5 minute walk away.
Stayed 1 night in Oct 2023
Response from Reception on Nov 6, 2023
Thank you for your constructive feedback ot is very much appreciated. We value your time and will take steps to continue to improve our offering. Unfortunatelty construction work that was taking place next door to redevelop the property are out of our control . We appreciate that your complimentary upgrade was immediately next to these works and if had further availability we would have taken steps to move you to another room on this event day. Please accept our apology for any inconvenience caused.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou for a lovely stay, very friendly staff, easily reached on the phone and keen to help where they can.
Response from Reception on Oct 13, 2023
Thank you for your positive feedback ans review of The Hotel. We appreciate the time you have taken to provide a review and it makes all the hard work and attention to detail worth while when our customers enjoy staying at our hotel. Thank you.

10/10 Excellent

Anne-Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat & tidy, Andy is lovely!
Stayed 1 night in Sep 2023
Response from Reception on Oct 13, 2023
Thank you for your positive feedback ans review of The Hotel. We appreciate the time you have taken to provide a review and it makes all the hard work and attention to detail worth while when our customers enjoy staying at our hotel. Thank you.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Brent Hotel on Sep 10, 2023
Thank you for your feedback and review. We really enjoyed having you stay with us and we look forward to seeing you again.

6/10 Okay

Naomi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from The Brent Hotel on Sep 10, 2023
Thank you for your feedback. We take all feedback seriously and sincerely work towards improving our product offering. Many thanks

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Brent Hotel on Sep 10, 2023
Thank you Roger for taking the time to review your stay with us. We really appreciate your positive feedback and we look forward to seeing you again soon.

10/10 Excellent

Jayesh

Liked: Staff & service, property conditions & facilities
Good clean and value for money 👌
Stayed 1 night in Aug 2023
Response from The Brent Hotel on Aug 27, 2023
Dear Sir,Thank you for taking the time to review your stay at our hotel. We really appreciate your feedback and look forward to seeing you again soon.Team@The Brent Hotel

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My bed cover was ripped and the cup in the bathroom was dirty when we arrived and was never changed.
Stayed 2 nights in Oct 2019
Response from May on Oct 29, 2019
Thank you for your feedback. I apologies that the cup in your bathroom was dirty if you had let the reception know we would have replaced it immediately also regarding he bed we have not had any comments on the bed, but if you had raised then we would have given you a new room nothing was raised while you stayed with us and were not given a chance to put things right. Regards, May THE GENERAL MANAGER

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and cozy with helpful reception staff!
Small and cozy. Helpful staff!! You have to be careful with noise as it’s small and cozy.
Stayed 1 night in Jul 2019
Response from May on Jul 22, 2019
Thank you for your feedback. We are pleased you had a good stay with us. Regards, May

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2019
Response from May on Jul 3, 2019
Thank you for your feedback. We are pleased you enjoyed your stay with us and look forwards to your next stay with us. Regards, May THE GENERAL MANAGER

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Good place
Only ten mins from stadium which was a bonus ,no info given as to how we got there by hotel which would have been nice ,however staff were lovely and accommodating we had a couple of issue with the room but were dealt with quickly and efficiently
Stayed 1 night in Jun 2019
Response from May on Jul 2, 2019
Thank you for your feedback. Regarding your comment on info given by hotel if you had asked the reception they would have advised you - most guests mention we are going to Wembley what is the best way and they are given the details. We have guests going to different places so can not tell everyone all details can oblige to requests at check in. Regards, May THE GENERAL MANAGER

8/10 Good

Elena

Liked: Staff & service
Great location!
Location great .. good after the concert and easy to get to the property.. not spotless but quite ok..!!
Stayed 1 night in Jun 2019
Response from May on Jul 2, 2019
Thank you for your feedback. Regarding your comment on not spot less I am very surprised has we take alot of care and attention to detail once housekeepers have cleaned the rooms on inspection an by duty manager and no issues on daily inspection report. . Regards, May THE GENERAL MANAGER. .

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent lication for wembley. One underground stop away
Stayed 1 night in Jun 2019
Response from may on Jun 25, 2019
Thank you for your feedback.We are pleased you enjoyed your stay with us.

8/10 Good

Stephen

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2019
Response from May on Jun 23, 2019
Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your next with us.. Regards, May

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Fabulous people very helpful and smiley doing a great job So close to Wembley Got a family room with lovely clean bedding however mattresses were a bit in need of a change Parking no issue and used UBER into London Even had kebab delivered for me from unique kebab
Stayed 1 night in Jun 2019
Response from May on Jun 12, 2019
Dear David, Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your next stay with us. Regards, may

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from May on Jun 12, 2019
Thank you for your feedback. I know who you are and will give the reason here now why you marked the Hotel with low score. You had made an advance purchase non refundable reservation which you tried to cancel and obtain a refund there were no exceptional circumstances provided to the Hotel when reviewing your request. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from may on May 28, 2019
Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your next stay with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
The hotel is 3 star and that is accurate; tidy, clean and convenient for local shops and restaurants. Very good value for money given the location. I would stay again.
Stayed 1 night in Dec 2018
Response from May on Dec 11, 2018
Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your next stay with us. Regards, May THE GENERAL MANAGER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from May on Oct 30, 2018
Thank you for your feedback. We loook forward to your next stay with us. Regards, May

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant staff and clean and tidy. Comfortable nights sleep
Stayed 1 night in Oct 2018
Response from May on Oct 9, 2018
Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your next stay with us. Regards, May

6/10 Okay

bipin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2018
Response from May THE GENERAL MANAGER on Aug 7, 2018
hank you for your feedback. We are pleased you enjoyed your stay with us and lookforward to your next stay with us. Regards, May THE GENERAL MANAGER

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from may on Jun 25, 2018
Thank you for your feedback. We are pleased you enjoyed your stay with us and lookforward to your next stay with us. Regards, May THE GENERAL MANAGER

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2018
Response from May on Jun 6, 2018
Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your next stay with us. Regards, May

8/10 Good

Jiten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from May on Apr 30, 2018
We are pleased you enjoyed your stay with us. We look forward to your next stay with us. Regards, May

4/10 Poor

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly Brent.
I had booked a single room but this was no more than a cupboard, it was tiny. There is supposed to be free parking facilities but there is only space for 6 cars and it was full. I had to park at the top of a hill on the main road a Fair distance away from the hotel and walk back. They have a severe problem with their drains, the smell in the bathroom was disgusting. I remembered that I had stayed in this hotel before about 18 months ago and the drains were bad then. I Will never stay there again.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
On arrival we were greeted very pleasantly. The room was very clean and comfortable. Slept very well, quite surprised by how quiet it was. A good experience.
Stayed 1 night in Feb 2018
Response from May on Feb 6, 2018
Thank you for your feedback. We are pleased you enjoyed your stay with us and lookforward to your next stay with us. Regards, May

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very clean room and hotel. Disappointed to have a very small room two floors above ground when I was expecting a ground floor room.
Stayed 2 nights in Dec 2017
Response from May on Jan 20, 2018
Thank you for your feedback . We had not receieved any requests for ground floor room, Also regarding the room size you had booked a double budget room and was allocated at the correcet rates. Regards, THE BRENT HOTEL

6/10 Okay

Tracy

Liked: Cleanliness
Does what it says on the tin
Barely ‘saw’ hotel nor the area: it was a port in a storm.. room small and in 3rd floor, simple, and had just enough essential parts. It served its purpose ✅
Stayed 3 nights in Dec 2017
Response from May on Jan 20, 2018
Thank you for your feedback

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
An another fing!
The Brent hotel was neat and clean with a small car park out front. Front desk service was friendly and approachable and we were upgraded to a family room which was a lot bigger than the other rooms available. The room was on the corner of the hotel and had views in three directions. The room was clean and well appointed with a king size bed. Everything worked as it should. The ensuite was good, clean and well appointed. My only criticism was that the showerhead had quite a bit of mould around it and it looked like it hadn't been sterilised for some time. Shower cubicle was small but functional. All in all good value for the price. The hotel was well placed to get to Wembley arena which was about two miles away or a 30 minute walk. There are some local shops and food outlets near by about half a mile away but these shut by 11pm. Not sure if there was a lift as I didn't see one which may be an issue for some people. We didn't stay for breakfast so could not comment on quality. Resturaunt looked nice though. I would recommend to others.
Stayed 1 night in Sep 2017
Response from May on Oct 24, 2017
Thank you for your feedback, We have addressed the limescale on showerhead you mentioned, We look forward to your next stay with us.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. The only disappointment is you get get breakfast until 9am
Stayed 1 night in Oct 2017
Response from May on Oct 24, 2017
Thank you for your feedback . We are pleased you enjoyed your stay with us.

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not for me.
It was a small room and not cheap. Om a busy road, the hotel itself was noisy as it was small and the whole place shook when somebody came in or out and woke up by traffic in the night. Needs a refurbishment and double glazing. Hosts were friendly and helpful.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , friendly hotel . Welcoming staff. Perfect location for transport links with buses and underground station on the doorstep
Stayed 2 nights in Jul 2017
Response from May THEGENERAL MANAGER on Jul 17, 2017
Thank you for your feedback. We are pleased you enjoyed your stay with us. Kind Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel near Wembley
Small car park. Booked one twin and one double got two doubles. Worn out carpets. One double particularly poor. Staff helpful and friendly.
Stayed 1 night in Jun 2017
Response from Brent Reception on Jul 10, 2017
Thank you for your feedback. The hotel provides a first come first serve parking area for a number of vehicles. Unfortunately we can not accomodate cars fr all guests but there is unstricted free parking at the street level as an alternative. Unfortunately on this occassion the rooms booked via your agent with the hotel was one double and one twin and although we would have provided the twin room you required were fully booked on this day. I apologise we could not do more. Thank you for yur feedbck.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great stop-over for Wembley, great staff, very friendly! Will return for sure!
Stayed 1 night in Jun 2017
Response from May on Jun 29, 2017
Thank you for your feedback. We are pleased that you had a pleasant stay with us and look forward to your next stay with us. Kind Regrds, May THE GENERAL MANAGER

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Friendly staff, comfortable and clean. Continental breakfast excellent value. Conveniently situated for tube sration
Stayed 1 night in Jun 2017
Response from May on Jun 29, 2017
Thank you for your feedback.We are pleased your stay was comfortable with us and look forward to your next stay with us. Kind Regrds, May THE GENERAL MANAGER

8/10 Good

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suited what we needed would stay again and walking distance of Wembley.
Stayed 1 night in Jun 2017
Response from May on Jun 29, 2017
Thank you for your feedback. We are please you enjoyed your stay with and look forward to your next stay with us. Kind Regards, May THE GENERAL MANAGER

4/10 Poor

David

Liked: Staff & service
A Hole in the Wall
This was not a Hotel but a conversion to a B&B type room. This was a real dive just located round the corner from Little India town.
Response from May on Jul 1, 2017
Thank you for your feedback. I will not refer to the discriminative feedback provided. Your review is not reflective of others and so I cannot comment any further. Thank you for booking with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really GOOD hotel, nice and clean, very comfortable, and affordable for the location. Will recommend if you're visiting the area
Response from May on May 20, 2017
Thank you for your feedback. We are pleased you enjoyed your stay with us and look forward to your next stay with us.

2/10 Terrible

tiger, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel. low class b and b.
My wife and I checked in, left our luggage and went out. upon our return we saw owner (maybe owners son) or manager had been in our room, they are very untrusting. I have never had this experience before and it was clear we could not ask about this as they would only lie about it due to our experience with the heating. We came back late and had to wait and ring bell 4 times before door was opened for us as he was asleep. I then called as the room was freezing, this was 'boosted' but for a short time so i slept with my clothes on. There is no heating control except on the radiator which means nothing if the heating is off, room should have heating control. In the morning i went to reception and was given 3 excuses but i asked for heating to be put on and left on as i can put radiator off myself. So every time we came back to hotel they ran to put heating on which meant room was cold for a couple of hours each time. and was only done as i said i would rather book another hotel or a real one at least. Rooms are not clean, owners are tight and demand you put lights off but there are many switches and not near our room so had to walk in the dark each time we came or left. Parking limited to 5 cars, 4 if owners car is parked there. owners son saw where we were from and stated he had a wedding venue in our area and had just spent £1 mill renovating it! But wont spend £50k to get a door system and heating system that works for guests. Rooms are not clean and smells odd.
Response from Team at The Brent - 3 star rated - Harrow on May 3, 2017
Dear 'Tiger', I refer to the feedback provided above and found it to be rather confusing and believe you have left the wrong review for the wrong hotel during your travels of London: 1) Heating is on based on a thermostat control with individual room controls in all rooms throughout the hotel. I assume you could not understand how the controls worked and did not refer to reception by dialing 40 on your telephone as per the guidence notes in your room. 2) Intercom door entry is common in all hotels after a set time in the day, typically late night. 3) All rooms come with all modern facilities from flat screen tv's, to coffee machines and modern ensuite shower rooms which doesnt tie with your descriptions at all. 4) Staff enter rooms for light cleans daily based on door signs elected by guests - if you did not require a room clean a do not disturb sign is available on the flip side. All rooms go through a check list clean before during and after occupation with full white linen suites and fresh linen followed by a senior house keeper check. 5) The hotel was also rated Hotel of the year in Harrow 2016 by Late Rooms associated with Expedia. 6) With regards tot he rest of your comments the hotel is not family run nor is it family owned or have a related wedding venue so this is rater perplexing to both us here at the hotel and any customers reading your comments as per our lisiting. Thank you for taking the time to post feedback all be it for the wrong hotel. Regards, The Brent

6/10 Okay

robert

Liked: Cleanliness, property conditions & facilities
Response from May on Apr 11, 2017
Thank you for your feedback. Regards, May

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
closest one i could book to northwick park hospiya
friendly reception at around 17.00 hrs, left at 07.00 next morning, spent a day at hospital ,returned at 15.00, did not move out of the room until 09.30 Weds.No one at reception, unable to retrieve copies of my bank card,or my partners, not happy about that.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 23, 2016
Thank you for your feedback. We are pl;eased you enjoyed your stay with us and look forward to your next stay with us Kind Regards, May

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitalility was great and everyone was nice and friendly.
Response from May on Oct 18, 2016
Thank you for your feedback . We are pleased you enjoyed your stay with us and look forward to your next stay with us. Kind Regrds,

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok Accommodation
Clean and presentable, everything you need, good value for the area, did not have breakfast.
Response from General Manager on Oct 12, 2016
Thank you for your feedback. the rate plan you came was room only and we do serve continental breakfast it is as an extra the cost of £ 5 per person. Kind Regards, May

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap Hotel at Good location
I had booked 2 rooms at this hotel via Expedia and with in 10 hrs , due to change of circumstances I needed to cancel my reservation, I agreed to book other hotel through Expedia but Brent Hotel management or Expedia did not help me. I will be very careful next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 18, 2016
Thank you for your feedback. We are pl;eased you enjoyed your stay with us and look forward to your next stay with us Kind Regards, May