Lobby lounge

Reviews of The Bailey's Hotel London Kensington

4 out of 5
The Bailey's Hotel London Kensington
140 Gloucester Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 921 out of 1478 reviews" "
Rating 8 - Good. 348 out of 1478 reviews" "
Rating 6 - Okay. 119 out of 1478 reviews" "
Rating 4 - Poor. 56 out of 1478 reviews" "
Rating 2 - Terrible. 34 out of 1478 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Atul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute little hotel
Stayed 2 nights in Mar 2024
Response from Kim Tian on Mar 26, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property! Rooms are very spacious which is rare for a big city, and it’s right next to an underground station that has the Piccadilly line (which gets you to basically most London tourist attractions) and the district and circle lines. Concierge was very friendly and the bar downstairs is great and has happy hour. Only complaints was the room got quite hot and the AC would not blow cool air you could only change the fan. I believe the AC was centrally controlled but we just opened the window and were ok. Also the step in to the bathtub was very high and awkward so be aware if you’re older or have any mobility issues to book an accesible room. The area has lots of restaurants within .5 mile walk that are delicious, and two different grocery stores right across the street.
Stayed 6 nights in Mar 2024
Response from Kim Tian on Mar 25, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Huidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an outstanding experience at the Bailey's Hotel and would love to return again in the future. The location is conveniently located across the street from the Gloucester Road tube station. This is on the Piccadilly, District, and Circle lines, making it very convenient to travel throughout London, but the station was not overly busy like many stations in central London. Our room was perfect for our party of 4 with 2 very comfortable double beds. The room was extremely spacious with room for us to lay out 3-4 suitcases, a desk, and 2 easy chairs. The service was extremely attentive and courteous. We took high tea one day in the dining room which was a fantastic with delicious scones, sandwiches, and cakes. Our stay at the Bailey's was pretty much perfect. I will happily stay here again on future trips to London.
Response from Kim Tian on Mar 25, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. It was excellent! I would definitely stay there again.
Stayed 4 nights in Mar 2024
Response from Kim Tian on Mar 22, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Stephanie

Travelled with family
Liked: Amenities
Fantastic hotel in the heart of Kensington. Literally right beside Glouster Tube Station. We took a 25 min tube ride on Piccadilly Line right from Heathrow. Check in was seamless and our room was ready early upon arriving. Hotel has nice old world charm with doormen at the ready. We stayed in a double classic room. It was a tight squeeze but enough room to layout both our luggage. Only complaint was the heating/cooling system didn’t work properly and kept shutting on and off repeatedly, so we ended up turning off at night to sleep, but room got pretty stuffy. Overall, a great stay at The Baileys giving you everything you needed.
Stayed 3 nights in Mar 2024
Response from Kim Tian on Mar 21, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and I would highly recommend it for any stay in London. It is right across the street from the tube and the food around there is excellent.
Stayed 3 nights in Mar 2024
Response from Kim Tian on Mar 19, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Barrie, Rye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very good place to stay.
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 19, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

6/10 Okay

Luhua

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staffs are not very helpful.
Stayed 4 nights in Mar 2024
Response from Kim Tian on Mar 19, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely enjoyed stay there.
Stayed 2 nights in Mar 2024
Response from Kim Tian on Mar 19, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities
Sumina on reception was most helpful with a warm fabulous welcome.
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 14, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Stephanie

Travelled with family
Liked: Amenities
Convenient to the tube and close to restaurants. Not far from notable tourist attractions. Staff exceptionally courteous and welcoming. Enjoyed our stay.
Stayed 4 nights in Mar 2024
Response from Kim Tian on Mar 14, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

GERARD

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Comfortable bed. Double pane windows keeps out the street sounds. Nice hot water with lots of pressure in the shower.
Stayed 4 nights in Mar 2024
Response from Kim Tian on Mar 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with plenty of staff to help. We had brunch in The Bombay Brasserie next door which is always a great experience. Nice rooms and places to have drinks. Will certainly book again.
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay in a luxurious & characterful establishment. Excellent breakfast; minor equipment issues, tho' nothing to distract from a refreshing mini-break.
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
The ambiance. Old world charm with todays amenities AND a most attentive and helpful staff. Gary is a treasure.
Stayed 3 nights in Mar 2024
Response from Kim Tian on Mar 10, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Julie, Canyon Country

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, every single one of them. Great location and great food options around. Super easy tube from LHR
Stayed 1 night in Mar 2024
Response from Kim Tian on Mar 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services from now on. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bailey´s Hotel has an insuperable location, just in front of Gloucester Road Metro Station. The station is served by the Piccadilly, District and Circle Lines and you can reach any place in London very easily, including Heathrow Airport. The hotel has a classic and elegant look and decoration and the staff was friendly. My only suggestion is that they should have yoga mats in the gym, as I tried to do yoga but I couldn´t.
Stayed 10 nights in Feb 2024
Response from Kim Tian on Mar 7, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Would have given 5 stars, if there are no extra stairs to get to our room after coming out of lift. It was fine without luggage but not ideal with heavy luggage.
Stayed 2 nights in Feb 2024
Response from Kim Tian on Mar 7, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property
Stayed 3 nights in Mar 2024
Response from Philip on Mar 5, 2024
Dear Joanne,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, directly opposite Gloucester Road underground station. Walking distance from Kensington Museums. The hotel is clean, comfortable and the staff are friendly.
Stayed 1 night in Mar 2024
Response from Philip on Mar 4, 2024
Dear Rosemary,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

4/10 Poor

Adam

Stayed 2 nights in Feb 2024
Response from Kim Tian on Mar 25, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 3 nights in Feb 2024
Response from Kim Tian on Mar 21, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect, with the Gloucester Road underground directly across for the hotel. Direct travel to/from Heathrow. Staff were very friendly and breakfast was a decent selection, but our room was overlooking the generators so was a little noisy. Nice touch was the 2 mini bottles of Prosecco in the room as it was our mini moon.
Stayed 2 nights in Feb 2024
Response from Management Team on Mar 1, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were excellent, couldn't have been more helpful. The gentleman on reception made the check in process a breeze. It was a lovely touch in receiving a free room upgrade as it was our first stay. The location, across from Gloucester Road tube station, is perfect for getting around London. Plus it is very handily placed for walking to the museums & the Albert Hall. The hotel itself was very clean, and well presented. The breakfast was fine. Nothing exceptional, but tasty with the usual breakfast fare. Only one very minor downside. We had to wait for around 20 minutes for a cappuccino coffee to arrive on one occasion., which is being a little nit picky. We will definitely use the hotel again.
Stayed 2 nights in Feb 2024
Response from Philip on Feb 29, 2024
Dear Andrew,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Hamdalat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and kind staff
Stayed 2 nights in Feb 2024
Response from Kim Tian on Feb 28, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jeanette

Staff in all areas of hotel excel beyond what I have experienced in other hotels.
Stayed 13 nights in Feb 2024
Response from Kim Tian on Feb 28, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Jeffrey, Tecamac

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Kim Tian on Feb 26, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Karin Larson

Liked: Cleanliness, staff & service, property conditions & facilities
excellent location, nice restaurants & pubs nearby, a stone's throw from the tube
Stayed 3 nights in Dec 2023
Response from Kim Tian on Feb 26, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

8/10 Good

Louise

Hotel in great tourist location. Very friendly and efficient staff. Room a bit tired in some places (paint on bathroom door etc) but overall would definitely stay again.
Stayed 1 night in Feb 2024
Response from Philip on Feb 24, 2024
Dear Louise,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but very well appointed.
Stayed 4 nights in Feb 2024
Response from Philip on Feb 23, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Jennifer Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my “go to” hotel when I visit London. Extremely attentive and courteous staff. Excellent!!!
Stayed 4 nights in Feb 2024
Response from Philip on Feb 21, 2024
Dear Jennifer Lynn,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Philip on Feb 23, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

8/10 Good

Jonathan

Travelled with partner
Very convenient right next to the rail. Eateries and shops within walking distance. Staff friendly and the room was clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Philip on Feb 19, 2024
Dear Jonathan,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

2/10 Terrible

Brandy

We were booked on the 1st floor. The staff had a party in which there was extremely loud music and yelling beginning at 9pm. We went to the desk twice and finally after 11 we received a different room. I asked for a manager and never received one. We had to pack up all of our luggage in order to move to the new room. It was pure ignorance on the administration’s part to have booked any rooms in that area knowing that there would be loud party. I would not recommend this hotel to anyone as there is the potential that this could happen to them as well and like us they may have an early flight as we did.
Stayed 1 night in Feb 2024
Response from Philip on Feb 19, 2024
Dear Brandy,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Philip on Feb 19, 2024
Dear Alexandra,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Bailey’s hotel! This was a great location right in front of the Piccadilly line. The location was not too far from the major sites. The hotel itself was lovely, very nice rooms. I accidentally packed the wrong adapter, it was helpful that the hotel had a US outlet. The staff was very friendly and helpful. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Management team on Feb 16, 2024
Nice to read your feedback. We are looking forward to welcome back you for your next stay.

10/10 Excellent

LEANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is perfect
Stayed 2 nights in Feb 2024
Response from Philip on Feb 16, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Melody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff
Stayed 4 nights in Feb 2024
Response from Philip on Feb 14, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

8/10 Good

Carl

Room service was non-existent, all they could offer us was the restaurant menu, we found out next morning they could have we found out next morning, they could’ve done room service through the bar menu, next morning on the 13th. There was no hot water so I had to check out without bathroom facilities, i.e. showers. Nobody was very apologetic.
Stayed 1 night in Feb 2024
Response from Philip on Feb 14, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Ella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a London stay. You can't fault the location; across the road to an underground station, cafes and restaurants. Staff are very accommodating and helpful. The hotel itself is impeccable.
Stayed 1 night in Feb 2024
Response from Philip on Feb 13, 2024
Dear Ella,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

james

Stayed 6 nights in Feb 2024
Response from Kim Tian on Mar 21, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes

10/10 Excellent

Tiffany, Richmond

Liked: Staff & service, amenities, property conditions & facilities
I stayed one night at the Baileys before I flew out from Heathrow. The location was perfect as it was right across from Gloucester Tube station in South Kensington. The check in process was flawless because of the exceptional staff. The staff provided top notch customer service even offering to hold doors and help me with my luggage. I was very fortunate I could have an earlier check in which helped considering Inhad already been travelling for four hours to get to London. I will not hesitate to stay here again in my next London visit.
Stayed 1 night in Feb 2024
Response from Philip on Feb 12, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff.
Stayed 2 nights in Feb 2024
Response from Philip on Feb 8, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

6/10 Okay

Ali

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was quite old building, the carpet looked quite dirty and worn out
Stayed 3 nights in Jan 2024
Response from Philip on Jan 30, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly helpful and the hotel was very comfortable. Highly recommend it and intend on staying here again for my next trip to London.
Stayed 2 nights in Jan 2024
Response from Philip on Jan 29, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

8/10 Good

Deb

Stayed 1 night in Jan 2024
Response from Philip on Jan 22, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed at this hotel previously in May and it was lovely however we checked in late this year and we had to change rooms after the first night because of the noise and also the size of the room. But they were very accommodating and got us moved so that worked out just fine.
Stayed 3 nights in Jan 2024
Response from Philip on Jan 19, 2024
Dear Debra,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Bailey's! It is a quality hotel with very comfortable rooms, but best of all is that it's right across the road from the Glouster Road tube station - so convenient! It is in a great area with good food and shopping options, plus walking distance to the V&A etc.
Stayed 4 nights in Jan 2024
Response from Philip on Jan 18, 2024
Dear James,Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

8/10 Good

Richard, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
The property was a bit dated.
Stayed 8 nights in Dec 2023
Response from Philip on Jan 15, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Philip on Jan 15, 2024
Thank you for your feedback. We value your feedback as this will help us improve our services going forward. We hope to welcome you again soon at the Bailey’s Hotel.Best wishes,Philip LeeFront Office Manager