Triple Room

Reviews of St Mark Hotel

3 out of 5
St Mark Hotel
4 Barkston Gardens, Earls Court, London, England

Reviews

6.0
Rating 10 - Excellent. 44 out of 568 reviews" "
Rating 8 - Good. 146 out of 568 reviews" "
Rating 6 - Okay. 191 out of 568 reviews" "
Rating 4 - Poor. 105 out of 568 reviews" "
Rating 2 - Terrible. 82 out of 568 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time’s a charm next time ;)
Stayed 2 nights in Mar 2024

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 1 night in Feb 2024

6/10 Okay

Godwin

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel need renovation. The location is good.
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is the most disgusting place I’ve seen worse than a prison cell I couldn’t even stay the night waiting for refund they had an airfresher can as door stop wouldn’t recommend staying here ever if u want to stay in a room of hell
Stayed 1 night in Nov 2023

4/10 Poor

Yousif

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Deanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
broken mirrors, missongigh bulbs, buttons missing from toilet, floor coming apart, had to sqitch out tv remote and safe, oh and mold everywhere in the bathroom, ceiling, door and baseboards main room. now i am having makor asthma issues
Stayed 10 nights in Sep 2023

4/10 Poor

Jonathan

Stayed 1 night in Sep 2023

4/10 Poor

Claire

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Location is the only positive , only there 1 night to watch Chelsea be very disappointed if I was staying longer. Don’t want to be rude needs a bit of love and attention as not a good advertisement for London and tourism. Breakfast was chaotic in such a small room with many guests descending and no where to sit. We felt rushed so had minimal breakfast and left , staff were attentive and replenished well. I would not usually comment but it was still £100 a night (which you could say we are staying in London!). Hopefully take this review as constructive and decorate and remove mould from bathroom.
Stayed 1 night in Aug 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Beds good, rest not so good.
The beds get 10 out 10 but it goes down hill from there. The room was a reasonable size but was very hot, the wall fan was noisy and not very effective . The showeroom was good size but shaving light did not work and the shower was quite weak, the shower gel sachets were difficult to open. The breakfast was a joke, nothing continental about it, warm orange juice, nasty white bread to toast, instant coffee, boil your own kettle, and the breakfast room was so small there is a limit of 15 minutes to try and get and eat breakfast, not good at all.
Stayed 1 night in Aug 2023

6/10 Okay

Vicki Louise whatmough

Travelled with family
Disliked: Cleanliness, staff & service
The location is good
Stayed 2 nights in Aug 2023

2/10 Terrible

Guido, Den Haag

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Great Location. Good transport options. Property itself is very poor, not clean, not modern. It’s more like a college dorm room feel. Bathroom wasn’t clean either.
Stayed 3 nights in Jul 2023

6/10 Okay

Mwansa

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Julia

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Mary

Stayed 1 night in Jun 2023

2/10 Terrible

jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty poor experience
Arrived at around 7pm. Couldn't get in as the door required a key. After a few minutes ringing and calling another guest left and we went in. Another 5 minutes later the receptionist walked around the corner carrying air freshener and bleach - As it turned out he had come directly from what was to be our room after using the toilet... After shrugging it off, we were there just for a few hours after all, we left to go to our gig. Arriving back at 11:30 we immediately discovered an enormous bed bug on the towel. Couldn't stay there, so at midnight we left for another hotel. They did refund immediately to be fair. In summary a very disappointing experience in a run down, dirty hotel. It is however cheap and in a decent location
Stayed 1 night in Jun 2023

6/10 Okay

Ross

Stayed 2 nights in Jun 2023

4/10 Poor

Audrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

maria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed will not go back
Where to begin well the guy at reception was nice.. but the room was awful I mean what hotel room has a plunger in the bathroom I cut my foot on the floor going into the bathroom and I could not bring myself to get a shower in there.. and breakfast that we ordered was none existent.. over all very disappointing stay
Floor in our room
Dirt grime muck mould in our shower and you can see the plunger
Sink cabinet needs replacing
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is rough looking and not v clean and smelt bad.
Stayed 1 night in May 2023

4/10 Poor

Darren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were lovely. But the tap was loose in the bathroom. Not enough room in the shower. Cracked tiles. Dusty skirting boards. Needed decorating and breakfast was very basic. Bed uncomfortable and tv to high up on the wall. Towels were hand towels. Carpets were very dirty
Stayed 2 nights in May 2023

8/10 Good

Elle

A decent budget friendly hotel
Stayed 1 night in May 2023

10/10 Excellent

Vicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely experience
Had a lovely room with a beautiful bay window. It was probably the best room in the hotel 💙 I will definitely consider it for future work trips to London 😁
A peaceful morning cuppa, with a lovely view.
Stayed 1 night in Apr 2023

6/10 Okay

WING K

Disliked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location...scruffy accomodation.
A great location, but let down by scruffy rooms and dirty communal areas. Needs new carpet, a lick of paint, and a damn good clean. The bed in our room had a knackered mattress that boinged when you moved due to the springs being shot. A shame, as the staff were generally friendly and helpful.
Stayed 4 nights in Mar 2023

6/10 Okay

Joseph

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Christin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
I really don’t like giving negative reviews but this place was not clean. The carpets were so dirty. The beds and pillows were so uncomfortable. The sheets were clean but you could see dark spots underneath and when I looked (thank goodness) it was just pilling but the mattresses and bed decor were dirty and stained. The people were nice enough though. We came down for breakfast at 7 (it doesn’t start until 8 which is late for breakfast) but the lady came and let us know it was ready early. Wasn’t much to it though, and only instant coffee:(
Stayed 1 night in Feb 2023

4/10 Poor

jenna

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Tiny rooms. I found a staple sticking up out of our mattress near my head which isn’t great. We asked for a smoke free room but it still stunk like smoke. No mattresses protector or sheets that go all the way around the mattress so that seemed a bit dirty. Maybe a 1 star hotel, but still pricy for what it is.
Stayed 3 nights in Feb 2023

2/10 Terrible

José

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty very bad food no 2 stars for the price very bad
Stayed 7 nights in Feb 2023

2/10 Terrible

Abdul-Samad

Stayed 1 night in Feb 2023

8/10 Good

Danuta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and alright
Everything was fine for having a night rest. It was comfortable and clean.
Stayed 1 night in Jan 2023

2/10 Terrible

Rachel

Stayed 1 night in Nov 2022

8/10 Good

Terry

Travelled with family
Stayed 3 nights in Dec 2022

10/10 Excellent

Jill

Stayed 1 night in Nov 2022

6/10 Okay

Susanne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
You get what you pay for! The property needs updating, needs more bedclothes, both of us were cold. The plug got jammed in the sink which made teeth cleaning a bit tricky. Overall it was just about ok for a cheap overnight in London with very few expectations.
Stayed 1 night in Oct 2022

4/10 Poor

Mark

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty
For the location it is one of the dirtiest hotels I’ve stayed in.
Stayed 1 night in Sep 2022

6/10 Okay

Geraint

Liked: Staff & service
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Disappointing
Not what I was expecting for the price. The place is in real need of renovation - at the very least, a good cleaning, especially in the common areas. Shower was okay, but the toilet had a noisy water leak into the bowl that was annoying and the sink so small, you could only wash one hand at a time.
Stayed 2 nights in Sep 2022

8/10 Good

dylan

Stayed 1 night in Aug 2022

4/10 Poor

Elouise

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Easy to get to from the tube station. Staff was welcoming. However i had a twin room, 1 hand towel, half a roll of toilet roll, 3 pillows between 2 beds, no tea, no coffee, my son had a double room he had 3 towels, 3 pillows and his tea/coffee. Couldn't put the fridge on due to the constant rattling and the fan above the bed made noises so couldn't keep that on either. Breakfast was very basic.
Stayed 1 night in Aug 2022

6/10 Okay

Patricia

Travelled with family
Disliked: Amenities
It was lovely and clean but the toilet was leaking each time it flushed. Good value though considering.
Stayed 1 night in Aug 2022

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, room comfort
Not bad for the money
This was a really last minute booking. We needed a room for the lowest possible price but not a dorm. The common areas in this hotel eg hallways are pretty scruffy. In the room itself, a few things didn't quite work. The drain in the shower needs a good clean. Breakfast is limited and the WiFi doesn't work. HOWEVER - we checked in really late on a very hot night. Reception was welcoming, there was a fan in the larger than expected room (along with other useful things like a fridge and microwave), the shower was great and aside from that slightly gungy drain, everything was pristine clean. It was also beautifully quiet. All in all, really OK and better than I expected.
Stayed 1 night in Aug 2022

4/10 Poor

Luis

Stayed 1 night in Jul 2022

6/10 Okay

Yoginder

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Simon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Awful hotel and could not stay there. I will be demanding a refund
Stayed 3 nights in Jul 2022

6/10 Okay

Krisztina

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's high time to renovate the whole place. The staff was friendly and helpful.
Stayed 1 night in Jul 2022

6/10 Okay

Alexander Michael

Travelled with partner
A quiet relaxing hotel. The room was basic but clean. Very close to plenty of dining options. A twenty minute walk from the Museums in South Kensington.
Stayed 1 night in Jun 2022

2/10 Terrible

Flavia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022