Interior

Reviews of Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1714 out of 2767 reviews" "
Rating 8 - Good. 595 out of 2767 reviews" "
Rating 6 - Okay. 246 out of 2767 reviews" "
Rating 4 - Poor. 113 out of 2767 reviews" "
Rating 2 - Terrible. 99 out of 2767 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Susan

Very handy for terminal 5. Bathroom door wouldn’t shut without a hefty slam and sink cracked. Nicest sheets out of four hotels we stayed in
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 28, 2024
Dear Susan, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Anthea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very convenient location for access to the terminal. Just a short inside walk to Heathrow terminal 5. Exceptional services with friendly, helpful staff. Definitely a luxury hotel that contributed to the ease of trip departure.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 28, 2024
Dear Anthea, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility righ at terminal 5 with one of the best breakfast buffets you will find anywhere. Only minor complaint is a pack of usb charging options on the nightstands
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 27, 2024
Dear Sean, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the terminal 5 access and then the train to terminal 3 in the am. Staff helped me navigate that- thanks. The staff on the tube were awful
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 27, 2024
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Ranjit, Ilford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurant very busy and staff can appear uninterested, however food was good
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 26, 2024
Dear Ranjit, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are in transit at Heathrow terminal 5 and need to spend the night this is the hotel for you. Beautiful property with gorgeous rooms and excellent restaurants.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 25, 2024
Dear Sergio, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignisi at reception was absolutely amazing, extremely helpful after we booked the hitel on arrival Thank you Ignisi so much for making our difficult day/night of travelling a much better experience… your friendliness is exactly what we needed
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 25, 2024
Dear Gillian, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here previously and hotel beginning to show its age. The taps to our sink were loose and almost falling off. The route to terminal 5 should be made easier, rather than having to use two different elevators.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 27, 2024
Dear Kevin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Ghassan, SAN DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 25, 2024
Dear Ghassan, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very quiet and friendly
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 20, 2024
Dear Deborah, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities
pricey but excellent
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 20, 2024
Dear Ruth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Ralph

Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Mar 20, 2024
Dear Ralph, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
A top airport hotel. Comfortable, convenient, and quiet.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 18, 2024
Dear Mark, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was mint and we enjoyed our evening meal as well.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 18, 2024
Dear Robert, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Great property easy walk from terminal 5. Loved that!!
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 17, 2024
Dear Liliana, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Christie

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 17, 2024
Dear Christie, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities
Close to my terminal an quiet
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 15, 2024
Dear Deborah, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

James

Very comfortable with a feel of quality
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear James, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Roberto, Avondale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location but very limited dining choices
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear Roberto, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

Alexandros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear Alexandros, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear Christine, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear Jonathan, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 Okay

David

Travelled with partner
The hotel is convenient as guests can walk to the airport, however it is badly in need of renovation, especially if one considers the room charge.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear David, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from Giursharn!!
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 17, 2024
Dear Jonathan, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
No plug near bed. No USB jacks anywhere. Generally, needs just a few modern upgrades. We all have mobile phones and they need to be charged. Sink was leaking into the countertop. Shower door didn't shut and would stay jammed open, negating the purpose of the floor to ceiling glass door.
Stayed 2 nights in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear Brandon, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. We have plans to begin renovations of the hotel this year, which we are very excited to bring our property to the desired standards our guests expect. However I have instructed maintenance to review the bedrooms for defects that can be resolved immediately. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to the airport was especially key as we were overnight to catch a flight. Transportation to shopping was a little pricey but we were able to find what we needed. We have rebooked to return in 5 days 👍
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear Christie, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back shortly. Kind regards. Mohammed Serhan Hotel Manager

6/10 Okay

Katherine

Bathroom faucets did not work properly - no cold water. Heat register not working properly either - room was cold and difficult to heat.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear Katherine, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with maintenance to resolve, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Maureen

Staff were so very helpful. Important when you are in your 80s.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 8, 2024
Dear Maureen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Kevin

Travelled with partner
Liked: Property conditions & facilities
Very convenient hotel is using terminal 5. Would recommend.
Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 8, 2024
Dear Kevin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

Jacqueline

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 28, 2024
Dear Jacqueline, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very good hotel but given that it is situated at one of the world’s busiest airports with travellers coming and going at all hours, the lack of facilities to obtain food is disappointing! There is no food service in the restaurant and the bar after 2300 hours- only room service!
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Mar 14, 2024
Dear Gerald, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

anupama

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 25, 2024
Dear Anupama, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Mar 8, 2024
Dear Alexander, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Ruth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mohammed Serhan on Mar 8, 2024
Dear Ruth, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Prasanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at Heathrow Terminal 5, this 5 star hotel is well maintained and very convenient. I enjoyed a two night stay between my flights. Well worth it.
Stayed 2 nights in Feb 2024
Response from Mohammed Serhan on Mar 8, 2024
Dear Prasanna, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Mohammed Serhan on Mar 25, 2024
Dear Paul, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Good

Esther

Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Mar 25, 2024
Dear Esther, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient access to Terminal 5 with very nice rooms and restaurants.
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Mar 1, 2024
Dear Patrick, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

8/10 Good

Rachel

Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Mar 21, 2024
Dear Rachel, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Feb 28, 2024
Dear Jason, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and friendly staff. Ideal if travelling from Terminsl 5
Stayed 1 night in Jan 2024
Response from Mohammed Serhan on Feb 28, 2024
Dear Denise, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great nights sleep. Quick check in, helpful staff, quiet, comfortable rooms.
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Feb 26, 2024
Dear Jonathan, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Location right at arrivals at Terminal 5 Heathrow.
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Feb 26, 2024
Dear Karen, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

Blanetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very easy, staff was friendly and the room was great!
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Feb 26, 2024
Dear Blanetta, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

deborah

Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Mar 21, 2024
Dear Deborah, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and easy access to airport.
Stayed 1 night in Dec 2023
Response from Mohammed Serhan on Feb 23, 2024
Dear Ross, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 Good

Junhai, North Huntingdon

Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Feb 22, 2024
Dear Junhai, Thank you for your recent review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 Excellent

RICHARD

Liked: Cleanliness, property conditions & facilities
Excellent but restaurant overpriced
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Feb 20, 2024
Dear Richard, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 Excellent

David, New Westminster

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Feb 20, 2024
Dear David, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 Good

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceedingly close to the airport! It's minutes away from walking. The club lounge staff are exceptional and went above and beyond for all of us!
Stayed 1 night in Feb 2024
Response from Mohammed Serhan on Feb 23, 2024
Dear Lawrence, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager