Ratings based on 3,263 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromN.Y.

Great convenient hotel for T5.

Posted 21-Feb-2017
Was extremely short. Buy great for late arrival and early departure.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
A perfect place for an overnight stay when connecting to an early morning flight from Heathrow back to the U.S. Very modern, attractive, well maintained large facility only 12 minutes from most of the terminals, and a walk to Terminal 5 in the morning. Room was excellent. Staff was very friendly and helpful, particularly the staff in the lobby bar, and food was very good.
5out of 5
Recommended
for Everyone
by A verified traveller fromPotters Bar

Overnight stay

Posted 21-Feb-2017
Pros: Direct access and very high standard hotel
Used this as an overnight stay for T5 and is a very high standard hotel with direct access to the terminal via a concourse. In addition there is on site parking. The room facilities were very good and to a high standard. The staff were attentive and friendly which made for a very pleasant stay.
4out of 5
Recommended
for Everyone
by A verified traveller

Convenient, comfortable Heathrow Airport Hotel

Posted 15-Feb-2017
Particularly great for an airport hotel. The hotel is incredibley convenient, located in terminal 5. Check in was quick - important after a long flight. Room was very comfortable: good bed, very good shower, and full line of amenities.. There are several decent restaurant options, 24 hour room service and a spa - which is quite expensive.. The staff are helpful, courteous and professional - as you would expect from Sofitel.
4out of 5
Recommended
for Everyone
by A verified traveller fromS

Nice hotel at Heathrow terminal 5

Posted 13-Feb-2017
Cannot find fault with the room, cleanliness or hotel staff. Recommend you check out the restaurant menus first before you decide to eat there.
5out of 5
Recommended
for Everyone
by A verified traveller fromHouston, Tx

Best in London!!!

Posted 8-Feb-2017
I absolutely love this 5 star hotel!!!! The staff, the hotel is beautiful clean..... The only thing I didn't like was that nobody offer help to take my luggage in my room but other that it was beaituful 😀
5out of 5
Recommended
for Everyone
by A verified traveller fromgh

Nice hotel next door to airport

Posted 2-Feb-2017
Exciting and relaxing. I was in transit. Willing to stopover again
5out of 5
Recommended
for Everyone
by A verified traveller

Perfect hotel. Closest you can get to Terminal 5

Posted 2-Feb-2017
Hotel lovely. Staff professional and great. Will aurely come back. !!!!!!!!!!!
5out of 5
Recommended
for Everyone
by A verified traveller fromDANA POINT CA

SHORT VISIT

Posted 2-Feb-2017
Pros: Room was excellent
Cons: The seats in the bar area are NOT very comfortable
Location: Very useful when picking up a rental car from Sixt
After the confusion regarding my reservation which apparently was not processed by Expedia I found the hotel, staff and amenities to be top notch, it was my third visit
5out of 5
Recommended
for Everyone
by A verified traveller

Great

Posted 2-Feb-2017
Great hotel and we enjoyed our stay we definitely will use this hotel again