Ratings based on 2,936 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Couldn't be better for access to terminal 5.

Posted 23-Jul-2016
Pros: access to terminal 5, best beds and great food.
Cons: nothing
Location: terminal 5
A very comfortable stay before a flight, clean, friendly, full service.
4out of 5
by A verified traveller

Great location!

Posted 22-Jul-2016
We enjoyed staying here because it was conveniently located. We didn't have to worry about airport shuttles. The hotel was quiet and restful. The only black mark was the poor service we had at the Vivre restaurant. For the cost of the meal the server should have been more attentive.
5out of 5
by A verified traveller

Excellent hotel no matter where you stay

Posted 20-Jul-2016
Pros: Everything
Cons: Nothing
Location: Terminal 5 at heathrow London. Easy access to everything
Staff, location and service is top notch. Love the food service and a king size bed which is hard to find
4out of 5
by A verified traveller fromnew jersey

Great for terminal 5

Posted 19-Jul-2016
Pros: Airport convenience
Second time staying here, as perfect venue to get on early flight back home to USA. Also very convenient for dropping off rental car from sixt.
5out of 5
by A verified traveller

Posted 19-Jul-2016
Great hotel! Spa facilities and Staff are excellent
5out of 5
by A verified traveller

Posted 18-Jul-2016
Pros: the sheets and comfort of bed. very quite for an airport hotel.
Cons: understanding new technology eg. room card
Location: great location as I stayed over night to catch flight the next day.
had a great nights sleep and ready for the next flight of my trip.
4out of 5
by A verified traveller fromHong Kong

Overall good but need improve

Posted 18-Jul-2016
Staffs are helpful. Generally, overall is good but need to add tooth brush and paste. Not all customer put them in jand carry.
5out of 5
by A verified traveller fromny, ny

Nice hotel right in the airport

Posted 18-Jul-2016
Pros: Convenience, staff ( upgraded me to King bedroom), cleanliness
Cons: Nothin
Location: NA
Great hotel. Just turn in your rental car and their shuttle takes you to terminal 5, a short walk inside to the hotel. In the morning, take the free train out of terminal 5 to other terminals. No hassle about parking car. Hotel is great.
5out of 5
by A verified traveller

Great and so convenient!

Posted 17-Jul-2016
Love the hotel. Makes a short stay so much easier than staying downtown.
5out of 5
by A verified traveller fromlisbon

Incredible well located!!

Posted 16-Jul-2016
I had a very brief experience because I arrived late and left too early without eating breakfast.