Ratings based on 3,301 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromh

Great location for T5

Posted 28-Mar-2017
Great location for T5. Organised, clean spacious hotel
5out of 5
Recommended
for Everyone
by A verified traveller fromBahamas

Excellent place, right at Terminal 5 in London.

Posted 27-Mar-2017
Pros: Everything was great. Modern, clean rooms. Nice Restaurant with excellent food and service.
Cons: Can't think of anything except that the clean-up/removal of empty food trays (from room service) in the hallways should be quicker.
Location: Conveniently attached to Terminal 5 at LHR, where also Metro/Tube, Train and Bus Services are.
I enjoyed my 1 night stay. Friendly and efficient. Good weekend rates.
5out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 23-Mar-2017
Location: LHR Terminal 5
Room perfect and staff expedient and bed very comfortable.
5out of 5
Recommended
for Everyone
by A verified traveller fromVancouver, BC

Excellent LHR hotel

Posted 21-Mar-2017
The staff is friendly, welcoming and always eager to help. The location is perfect no matter which terminal you are flying from as the Heathrow Express provides free transport between the terminals. The rooms are very clean and comfortable and nicely appointed. As an Accor member, we were upgraded at check in from a classic room to a superior room which was very nice. Will definitely stay there again.
5out of 5
Recommended
for Everyone
by A verified traveller

Convenience

Posted 21-Mar-2017
Pros: Convenience
Perfect for departing on an early morning flight.
5out of 5
Recommended
for Everyone
by A verified traveller fromIndiana, USA

Such an Oasis in an Airport

Posted 20-Mar-2017
I've been using your hotel only 2-3 time a year, but have booked relatives there too. We all have to overnight in London when we visit my aging parents in Cyprus. Such a pleasure to have a place that is so accommodating to travelers. Last week they gave me a free glass of wine at the bar also. Thanks
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Mar-2017
Excellent location. Staff was very friendly. I would definitely stay there again.
4out of 5
Recommended
for Business Travellers
by A verified traveller fromSeattle, WA

I was nervous for my first layover in London

Posted 15-Mar-2017
Pros: Easy to find, connected to Terminal 5, fast access
Amazing hotel...super easy to find even through I arrived at a different terminal than expected. Followed signs to Terminal 5, took a few too many elevators for my liking but was warmly greeted at check-in, given a great room and had a comfortable nights sleep.
4out of 5
by A verified traveller frombrazil

Very nice and moderno hotel

Posted 12-Mar-2017
The hotel is great but There was a kind of collusion between the hotel and the taxis that you pay twice the normal price .
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Mar-2017
Excellent hotel!!!! Can't recommend it enough! Second time staying with the Sofitel and both times were outstanding. A great way to start any trip! O