Ratings based on 3,080 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromUS

Posted 23-Oct-2016
Cons: Carpet was dirty and n o tissues in the bathroom.
Staff were polite. Bed and bedding comfortable. Carpet needed replacing and there were no tissues in the bathroom
4out of 5
by A verified traveller frompowell, United States of America

5 star dinner and location, 3 star other

Posted 23-Oct-2016
Pros: The restaurant was amazing!
Cons: Iffy service outside of the restaurant.
Location: There is a tube and the airport located attached to hotel. Location and access could not be better.
The main interest in this hotel is of course location.... It does not disappoint. The French restaurant is equally stellar! True 4 star dining and 5+ star wait staff at the restaurant. As for the hotel.... The check in was a free for all. They require your passport, your email, and phone number. The young man behind the counter had clearly been taught a pre-rehearsed speech for Americans about it being their federal law and how they don't sell our info. I guess they assume that is your only hotel in England. It was our fourth, and none required more than the passport. Next, my pregnant wife and I had to attend to our own baggage to the rather distant room. Not the end of the world, but just to note for others. The room was great! Good coffee and tea, great quality bedding and sheet, good tv arraignment and lounge and lots of plugs to charge everything up. There is no usable plug by the bed in case you use your phone as your alarm. Also, there is no to sheet (as in many European hotels). There is a bottom sheet and a super comfy duvet as your top sheet. Lastly, no hair dryer.
2out of 5
by A verified traveller

Spoilt by a detail

Posted 22-Oct-2016
Transited overnight at LHR for a meeting. Though a bit inconvenient to reach from Terminal 3, the reception staff were friendly and efficient and the room was clean and comfortable. However, when I asked the Transportation Desk to book me a cab to my meeting, they ordered me a private car which cost me three times the return fare. Guest relations assured me that they would look into the matter and revert but I have heard nothing.
5out of 5
by A verified traveller

To see our daughter off to Australia

Posted 18-Oct-2016
Pros: Convenience and service
Cons: Swimming pool
Location: Easy axccess to London
A Very relaxing Hotel and convenient to London but avoiding the London traffic
4out of 5
by A verified traveller

Posted 16-Oct-2016
Great room. International restaurant serves up great food. Good option for an overnight stay ahead of an early flight.
5out of 5
by A verified traveller

Convenient to Heathrow Terminal 5

Posted 13-Oct-2016
Pros: Convenient
Cons: Nothing
Location: Take the Heathrow Express to Paddingtion station and all of London is at your doorstep.
This is a very nice hotel, a bit pricey but worth it for the convenience and proximity to the airport. A must for weary travelers.
5out of 5
by A verified traveller

Posted 12-Oct-2016
We were flying out of Heathrow early and wanted a hotel close to the airport, the location of the Sofitel was perfect. We couldn't believe our luck when we found out that our car rental through SIXT, had a car return right at the hotel.
5out of 5
by A verified traveller fromToronto

Location very convenient at Terminal 5

Posted 12-Oct-2016
Pros: same as experience
Cons: nothing
Location: excellent location at Terminal 5
Great experience. Easy access from terminal, great comfort in room. Excellent food at French restaurant.
5out of 5
by A verified traveller fromCayman Islands, Caribbean

First visit

Posted 8-Oct-2016
This was the first time staying at the Sofitel, and would definitely stay again, cost permitting. It was very convenient just walking down a couple of corridors to the terminal. Lovely large comfortable bed and bathroom facilities. We ate in the restaurant, had an Indian dish, and although more expensive than where we normally stay, was en par with where we live.
5out of 5
by A verified traveller

Very nice hotel near Heathrow Terminal 5

Posted 7-Oct-2016
Pros: Near Heathrow. Cleanliness. Comfortable. Convenient.
Cons: Distance from central London.
Location: Hop on a train to central London for sights, meals.
Clean, comfortable, and convenient. It was pleasant staying at this hotel near the airport. Just a 5 min walk upon arriving. Through there was a line at the reception, I booked through Expedia so checkin was a breeze. Had to learn to insert the room key on a panel near the door to turn on the lights but that wasn't big of a deal. Having a bath tub and shower separate also kept it convenient. Stayed there only for 1 night but, wish i stayed there longer. Train station was also nearby hence going to central London or around the city was convenient.