Ratings based on 1,407 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromBrighton

Superb location for all Heathrow terminals

Posted 10-Jan-2017
Pros: Food in the hotel bar was lovely. All staff were exceptional with particular thanks to Nadia in the bar area being attentive, friendly and profesional
Cons: Nothing as far as we were concerned
Location: It's is next to terminal 5 so nothing to do outside the hotel but for a night that wasn't an issue.
We stayed the night before a flight to NZ and it was a lovely way to unwind before a long haul flight and take the pressure of getting to the airport on flight day. Easy access by tube or shuttle bus to all terminals. Lovely comfortable and quiet rooms. Would definitely stay here again before a Heathrow flight.
5out of 5
Recommended
for Everyone
by A verified traveller fromGuatemala

GREAT HOTEL

Posted 8-Jan-2017
Pros: Cleanliness, confort, staff, location. Everything was perfect!
Cons: Nothing! Everything was perfect!
Location: Our flight was coming out right on Terminal 5, so location was super convenient.
Super convenient location on the Terminal 5, where our flight was leaving. Great service, beautiful facilities. Super clean and confortable room and bathroom. Great service from staff and great restaurant!
4out of 5
Recommended
for Everyone
by A verified traveller fromBahrain

BEST LOCATION FOR T5 LHR

Posted 30-Dec-2016
Pros: Location to T5 LHR.
Cons: Some cheaper food options. If I were travelling with a family it would have been very expensive to eat here.
Location: Location is within walking distance of the shuttle train to Terminal 5. They even have trolleys just off the foyer to make life easy for travellers.
The location of this hotel was perfect as I was travelling from T5. However, I doubt that there are any shops for miles so one is a captive customer when it comes to food. They did not even provide a few biscuits with the tea/coffee in the room. The mini bar only had two bottles of water so the only option, if you wish to eat, is the Tea 5 tearoom and at mealtimes the restaurant. However, the food in both outlets was very good, so can't complain about that. They also offer Room Services - not cheap either.
5out of 5
Recommended
for Everyone
by A verified traveller

Fantastic hotel. Very high standard.

Posted 30-Dec-2016
On a par with 5 star hotels in the US or Middle East. A notch higher than the rest of the UK, and some 5 star hotel in central London.
3out of 5
Recommended
for Everyone
by A verified traveller fromNorth Carolina

Good if leaving from T5

Posted 28-Dec-2016
Pros: Location. Also very clean and comfortable
Cons: Quicker check in especially at 2am
Location: Only thing nearby is T5 Heathrow
Guy at check in wouldn't stop talking to lady at check-in. I wasn't allowed to take my luggage trolley up to room unless I promised to bring it back down to reception. Unusual to say least. All this happening around 2am. Room very clean and comfortable but small.
4out of 5
Recommended
for Everyone
by A verified traveller fromLondon

Great location but.....

Posted 26-Dec-2016
Our window looked out onto the landing and lift shaft so there wasn't much privacy. Restaurants are ridiculously over-priced (margarita pizza: £14), we ended up eating in the airport, a shame given how much you pay for the room already. Minibar was empty. Very hard to moderate the room temperature, way too hot, mattress a little lumpy and we were in a superior double. That said, if all you need is a bed close to the airport without the hassle of shuttle buses, then this is the place for you.
3out of 5
Recommended
for Business Travellers
by A verified traveller

CONVINIENT TO FLY OUT OF TERMINAL NEXT MORNING

Posted 26-Dec-2016
Pros: LOCATION
Cons: ROOMS COULD BE NICER
I HAD MINIMUM CONTACT WITH STAFF BUT CHECK IN WENT SMOOTHLY, BELLMAN HELPED ME KINDLY, ROOM SERVICE WAS GOOD, WITH FOOD ARRIVING IN A TIMELY MANNER
5out of 5
Recommended
for Everyone
by A verified traveller frombrighton

Nice hotel ideal for terminal 5 travel

Posted 26-Dec-2016
Clean room spacious and good facilities, good bars and restaurant. Ideal for over night stay before traveling next morning.
4out of 5
Recommended
for Everyone
by A verified traveller fromSG

Nice airport hotel

Posted 24-Dec-2016
Was at Sofitel Heathrow for a couple of days before the next leg of my journey. Arrived early morning and the check-in was prompt. Good connections to the other terminals via Heathrow Express and to central London via Underground. Lots of food options late at night as well.
5out of 5
Recommended
for Everyone
by A verified traveller fromJeddah

Wonderful staff

Posted 20-Dec-2016
Pros: The location and the staff.
Cons: A hairdryer in the room
Location: Heathrow Airport - great for very long or overnight layovers, very early morning flights.
We were traveling with our son who has autism and eats a very limited diet. There was nothing on the restaurant menu that he would eat and the staff very kindly allowed us to order a pizza off the room service menu. When it arrived, it wasn't what my son wanted - totally our fault, nothing to do with the staff. The waiter was so gracious - he simply took the pizza away and in a very short time, another pizza materialized, this time with the correct kind of cheese. Then, they didn't charge us for the pizza. We were sincerely touched by the gesture.