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Reviews of Mstay Hyde Park Hotel

3 out of 5
Mstay Hyde Park Hotel
104 Queensway, Bayswater, 106-110, London, ENG

Reviews

7.8

Good

Rating 10 - Excellent. 148 out of 696 reviews" "
Rating 8 - Good. 355 out of 696 reviews" "
Rating 6 - Okay. 147 out of 696 reviews" "
Rating 4 - Poor. 35 out of 696 reviews" "
Rating 2 - Terrible. 11 out of 696 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
I wouldn't go back I was ready to leave as soon as I got there. No privacy builder's walking on the roof past my window. Location is excellent.
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Stayed 10 nights in May 2021
Response from Sergiu on Jul 6, 2021
Thank you so much for your evaluation. We will try to be better in future.

8/10 Good

Pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good
Stayed 10 nights in Mar 2021

8/10 Good

Mohammed Jehanzeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
batroom water flow near comot shuold be there
Stayed 10 nights in Feb 2021

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Bill, Cleveland area

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good English breakfast (buffet style) Excellent coffee - from fresh ground beans - in lobby available day / night Both room and shower/bathroom were very small but sufficient
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, friendly staff, free coffee in reception. Perfect for business travel or even tourism
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room is too small, hard to put the big luggage. The location is pretty good.
Stayed 3 nights in Jan 2020

2/10 Terrible

Sture

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

JACKIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall, good for foodies!
If you're expecting 5 star, kindly look somewhere else. Overall, a pleasant stay...although small n basic, the property is clean n value for money...located in a convenient n safe location, easily accessible to two tube stations within 5 minutes' walk (one line 10 mins to Oxford Street/15 mins to Victoria Station/5 mins to Westfield Mall), n neighbouring to lots of amazing eateries - Chinese food (New Fortune Cookie, Mandarin Kitchen, Kam Tong n others) halal restaurants, Indian (Khan's), Thai, Italian etc all within a stone's throw away. 10 mins walk to Kensington Gardens. Highly recommended!
Stayed 4 nights in Dec 2019

8/10 Good

Jodie

Stayed 3 nights in Dec 2019

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
Pros: 1) Location was superb! Within 100m of Bayswater station. And within stone’s throw of multiple supermarkets and eateries. 2) Breakfast is good. Happy we got the option for breakfast. Cons: 1) Myself and guests of three other rooms got locked out of the hotel door at around 9pm. Our access cards which was supposed to give us entry wouldn’t work and reception was not around. Waited outside for 15 mins. 2) Stayed there for four nights. Room was not cleaned for the first three mornings despite hanging the door sign for make my room. On the fourth morning I experimented by not hanging any sign and voila my room was cleaned. 3) Room is rather small, but I guess that’s expected for London. 4) Friend in another room who stayed closer to the bar experienced loud music playing coming from the other establishment. Front desk was less than happy to listen to his feedback and no resolution was offered. 5) Warm shower is only good for one person. My partner always showers before me and when I shower right after her, the water becomes freezing cold after.
Stayed 4 nights in Oct 2019

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

ZALINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel. Very quiet which was perfect as I was on business.
Stayed 4 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, amenities
Very noisy! My room was above a restaurant that played loud music until late into the night every night. The rooms are not sound proofed so you can hear everyone in the building like they are sat in your room. I kept being woken by people walking in the corridor and even on the floor above. It’s a shame as the rooms themselves are done to a good standard and the staff were friendly.
Stayed 2 nights in Nov 2019

8/10 Good

Att, Nashville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Good location and conveniently located by Bayswater Tube station. (2 minute walk) Room was very nice and clean, but a little bit too small. We had to walk around our luggage and the bathroom was very tight. Very friendly and helpful staff.
Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Location was good, room was clean but extremely small. I was disturbed late at night by the receptionist who came knocking at my door, when I answered, she looked at me, muttered something, apologised and left. I still have no idea what it was all about.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
What we like: - easy access to underground stations - the friendly staff What we don’t like: - You have to let the water ran for 10 mins before you get hot water for the shower.
Stayed 4 nights in Oct 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but adequate for a weekend break.
Clean, tidy and comfortable however don't expect a big room as they are small and compact and not designed to spend more than a couple of nights.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was small but nice. Breakfast was good as well
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonable price, reasonable price, reasonable price
Stayed 6 nights in Sep 2019

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very small rooms typical for London . Good Location very easy to get around close to two tube stations . Breakfast was a nice addition . Love Hyde Park itself
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very helpful and sweet! I definitely felt comfortable staying at this hotel.
Stayed 2 nights in Aug 2019

8/10 Good

CP, Ireland

Travelled with family and small children
Liked: Cleanliness, staff & service
Room tiny (no space for big bags) but adequate for a short stay. Bit noisy but maybe not so bad if you don't happen to have room next to lift. Comfortable bed. Hotel in excellent location, very convenient to tube and Kensington Gardens/Hyde Park for walks.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, excellent location . Very helpful
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close to Kensington palace. There are two tube stations close by which is very convenient
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Only a 10-15 minute walk from Paddington Station, 3-4 minutes from Bayswater and Queensland as well. Lots of shops for food and other needs just right outside. Staff was friendly and helpful and the room was clean and nice. We would for sure stay here again!
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Beds were comfortable. Room sparse but fine. Very dirty. My feet were filthy walking from the shower to bed 6 feet. Soiled underwear in the drawer. Bathroom cup dirty and hair in it. Blood on new white towels. I kept asking to have the floors vacuumed but they never were. The floors were not carpeted which is great for keeping clean but they were never vacuumed or mopped.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Location great for Hyde Park and museums - in a good road of restaurants. Staff nice. Room was small, but ok. Slept well and shower good. Main complaint would be the need to take a £50 per room deposit and not return the money for 7 working days. Not many other hotels do this.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and a clean nice room. Easy access to transport.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Liked the location and configuration of beds (1 double and two twins was great with kids). Shower was small, but good water pressure and hot water.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Clean and cool with air conditioning. Good location.
Stayed 1 night in Jun 2019

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place to stay. Room was small but clean with updated facilities. Very convenient and close to metro and shops. Would stay here again.
Stayed 4 nights in May 2019

4/10 Poor

Michael

Disliked: Property conditions & facilities, room comfort
Small rooms, poorly appointed
Small room poorly appointed & tight common areas . Hallways very narrow. Window in our room opened into a very small fenced area only 3 feet away with smokers just on the other side of the fence .
Stayed 5 nights in Jun 2019

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff, uncomfortable bed.
Hotel staff were friendly and helpful. The biggest problem -- and it was a significant problem for us because getting good sleep is important for us to enjoy our vacations -- was that the bed was very very hard. I like a firm mattress, but the mattress (single thin mattress, no bed springs) was extremely hard. Neither of us slept well and my wife woke with significant back and hip pain both nights. I would urge the owners to invest in higher quality mattresses. Your future customers would very much appreciate it, and I am sure the costs would be returned by repeat customers.
Stayed 2 nights in May 2019

4/10 Poor

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Extremely small
Very small
Stayed 5 nights in Apr 2019

8/10 Good

Suriya

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great Location near Bayswater Tube Stop. Nice Staff. My room was awful, the rug looked gross and the bathroom tiles were cracked. Construction on the room nextdoor commenced at 7AM every morning. Grinding, hammering. banging. One day housekeeping did not clean my room. I had good expectations from reviews I read, but now I feel like they were talking about some other hotel. Overall it was disappointing.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location is ideal for getting around London Good room view for the buzz of the village. Rather compact but immaculate
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all I was promised a room with a view. I was given a room on a floor clearly under construction from all the plaster board everywhere . The room was dirty and not clean. The toilet door did not close . The socket for the kettle in the room had been installed in such a way I could not plug it in. So I was woken up at 7am by builders in the room opposite banging away. I called reception to ask them to stop as I’d like a lie in. The works continued. I called a second time and again was told there was no one working opposite my room but they would check it out. When the works did not stop I called again but this time they were not answering the phone. I decided to go to reception but had to get past the builders carrying big boards of plaster in the corridor to get to the lift. Once in reception I asked the receptionist why the works were more important than the customer. Her response was you only paid £40 for your room. I actually paid £62 and it wasn’t worth £10. The receptionist “Tatiana” was the rudest receptionist I have ever come across in my life. She told me to go and complain online and she did not want to discuss it with me. She then looked me in the eye and said there are no builders here as I was clearly imagining the banging. The service and customer care was awful and I was made to feel awful for not being ok with being woke up at 7am by builders. This is an awful place to stay which should be avoided at all costs .
Stayed 1 night in Apr 2019