Front of property

Reviews of Richmond Hill Hotel

4 out of 5
Richmond Hill Hotel
144-150 Richmond Hill, Richmond, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1005 reviews" "
Rating 8 - Good. 340 out of 1005 reviews" "
Rating 6 - Okay. 109 out of 1005 reviews" "
Rating 4 - Poor. 31 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

karl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location right above the Thames
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel set at the top of Richmond Hill, all the staff we came into Contact with were friendly. We were upgraded on our checkin to a mini suite which was lovely. We ate in the restaurant in the evening nice choice of good great flavours in a nice relaxing environment. Will definitely go back
Stayed 1 night in Mar 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Andrew

The Staff checking in were great, and checked our room and allowed us to get into our room at 11.00 (as it was ready) instead of 3.00pm. The room was lovely and very clean with a huge bed. My only complaint was that when (after a wedding) nearby, we were told that the bar had called last orders at 12.30am even though the it’s stated as being open to 1.00am, and that room service finished at 10.00pm (so no drinks available per se?) This is a huge hotel in a very up market part of London, and to think that there is no room service after 10.00pm does not make sense (let alone business sense) and the bar calls last orders at 12.30am to even buy drinks from the bar to personally take to our room? Luckily after me telling the reception staff my frustrations with the hotel info saying that the bar is advertised to close at 1.00am they did actually call my room, and say that we could come down and buy drinks to take to my room? I’m sure in the Summer season (not Feb) this would never have been an issue, but in all reality, a hotel in such an area, should be switched on to making their money from room service transactions? Even at 12.30 there seemed to be a lot of hotel staff in reception and about the hotel to accommodate the guests needs, and allow them to order drinks whether they are from the bar (directly) or room service? They are just following the rules you have set, so you need to have a think about how you make your money as a Hotel!
Stayed 1 night in Feb 2024

2/10 Terrible

Harsonia

Disliked: Staff & service
Very unhelpful and rude staff at reception. Wouldn’t book again.
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the internet didn't work the whole time, nor did the phone in my room to ring the restaurant etc for room service
Stayed 2 nights in Jan 2024

6/10 Okay

Tom

Liked: Property conditions & facilities
Disliked: Cleanliness
Nice Hotel, great location near the park but they had multiple IT issues at the time, and a very inexperienced Front Desk.
Stayed 2 nights in Jan 2024

10/10 Excellent

Raquel

Stayed 1 night in Jan 2024

8/10 Good

Timothy, Haddonfield

Stayed 3 nights in Dec 2023

10/10 Excellent

David

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bianca

Travelled with group
Liked: Staff & service, property conditions & facilities
The rooms are a little small. I recommend getting a bigger room if you can.
Stayed 3 nights in Dec 2023

8/10 Good

Ainsley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking near Richmond park.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very surprised lovely hotel and staff .. only one ever so slight downside closest shop is back in Richmond .. minor detail all in all very nice hotel ..
Stayed 1 night in Dec 2023

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Richmond hotel is a charming place to stay in Richmond. Staff was super friendly, everything was very clean and consistent and the hotel is walkable to all the great spots in downtown Richmond. Easily the best hotel option in Richmond.
Stayed 1 night in Dec 2023

8/10 Good

Nadeem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty great about staying at Richmond Hill Hotel. So why 4 stars and not 5? Well, we left our luggage with reception to store temporarily so we could go grab brunch and go for a walk before departing. Turns out someone stole my tablet computer from my bag during this time. Pretty unnerving that this happened, and I would encourage management to keep vigilant as likely this a serial opportunist thief within their staff. Its left a negative view of this hotel unfortunately and we will not be staying again.

10/10 Excellent

Julie

Excellent staff - spotless rooms - everyone friendly. Beautiful location.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
going fullcurcle
it was our 50th wedding anniversary on sunday so we went out for dinner and undeknown to my wife i booked us into the hotel we both worked at the hotel i was a chef and my wife was a waitress we met at the hotel and we started dating and then got married that was 50 years ago in the morning we were looking round the hotel and the manager shpwed us round and he was so polite and helpfull
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Simply excellent!
Stayed 1 night in Sep 2023

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five ⭐️⭐️⭐️⭐️⭐️ across the board
As usual the staff were lovely, efficient and always seem happy to see you 😊
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Lovely stay but the rooms are set at too high a temperature on arrival.
Stayed 1 night in Sep 2023

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Kaitlin

Travelled with family
Liked: Staff & service, room comfort
Great stay
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter R

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Sarah

Liked: Property conditions & facilities, room comfort
Stayed for two nights - room cleaned and restocked mid stay, with fresh towels, biscuits, water etc. Reception were very friendly and helpful. It was in a great location, right next to Richmond Park and a short walk to Old Deer Park. Buses were just outside and took you into Kew. I would certainly stay again and I would recommend the Hotel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception and staff were extremely helpful
Stayed 1 night in Aug 2023

8/10 Good

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, watch for service charges in the bar.
We really liked the hotel, it was in great condition and had a nice bar/restaurant. However, I do not like the addition of a service charge for a drinks bill without any warning. This has crept into the hospitality industry and is disingenuous especially when they don't point it out to unwary tourists who then also tip.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Sep 2023

10/10 Excellent

lindsey, Cincinnati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in superb location
Great hotel in superb location. Friendly staff..
Stayed 1 night in Aug 2023

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central. Close to the Thames and within walking distance to shopping and train station
Stayed 1 night in Aug 2023

6/10 Okay

Gerhard

Stayed 1 night in Aug 2023

8/10 Good

Douglas

Stayed 1 night in Aug 2023

8/10 Good

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Mary, Summerfield

Liked: Staff & service, property conditions & facilities
The restaurant was great! The service desk helped us arrange for a taxi to the cruise port AND one of the staff had heard about Ted Lasso and was able to direct us to to the areas where the show was filmed
Stayed 1 night in Aug 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for my partners birthday and was surprised to get an upgrade at check in. It was a lovely hotel and room
Stayed 1 night in Aug 2023

6/10 Okay

Paul

Stayed 3 nights in Jul 2023

10/10 Excellent

Meirion

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jul 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Ellie

Stayed 2 nights in Jul 2023