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Reviews of Pembridge Palace Hotel

3 out of 5
Pembridge Palace Hotel
55 Princes Square, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 65 reviews" "
Rating 8 - Good. 23 out of 65 reviews" "
Rating 6 - Okay. 10 out of 65 reviews" "
Rating 4 - Poor. 4 out of 65 reviews" "
Rating 2 - Terrible. 5 out of 65 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good location but small rooms
Great location and very close to shops and the park. We were aware when booking that the rooms are small, and with the 4 of us (2 adults and 2 kids) plus luggages space was definitely tight. Room itself is clean, however we had an issue with our neighbour smoking and unfortunately the smell seeped into our room. We let the front desk know and was given an air freshener, however we had the same issue the next day. I don't think it was resolved properly which was unfortunate.
Stayed 3 nights in Oct 2023

10/10 Excellent

Taanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive. Room was perfect for our needs and hotel is ideally placed for Kensington Palace or Hyde Park. Situated in a very quiet neighbourhood but walking distance to plenty of bars and restaurants.
Stayed 1 night in Oct 2023

2/10 Terrible

Mark

Room was clean but smelt badly!
Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Very friendly, helpful staff, super comfortable beds, good quality bedding and towels and an exceptional breakfast, all in a great location. Excellent value for money.
Stayed 1 night in Oct 2023

6/10 Okay

NANCY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room we received was extremely small. We couldnt open our suitcases and need to open and close each time we needed something in our suitcase. Washroom was small as well. Sitting on tje toilet and your knees touch the sink in front of you. Also room was very warm. There was a fan but it still was warm. The pictures do not show the smallness of the rooms. Good thing we were only there 2 nights.
Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Dirty rooms
mold in the shower...horrible! The carpeting smelled awful. The size of the room was like a shoe box. Front desk people were very nice. The area was excellent, transport excellent. So, if you want location , this is the area. If you want a cleaner room, go elsewhere.
Stayed 8 nights in Oct 2023

6/10 Okay

Joseph, New York

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel is wonderfully located, is safe, quiet and clean. However the room was so tiny as to be unmanageable, not evident from the photos. Also the staff, while polite, could neither make change for a small bill nor mail a postcard.
Stayed 2 nights in Sep 2023

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel. Good location. Very convenient. Well maintained & clean. Friendly, helpful staff. All in all, a great stay. Would recommend & return ourselves. Only thing was, when booking, we were not made aware that the 'duplex' element of the triple is only half height. This meant it was extremely difficult to move, as bent double. Perhaps it should be mentioned in the description?
Stayed 1 night in Oct 2023

2/10 Terrible

Roshni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The reception was lovely but they had no idea how to process a cancellation. left due to mold in the bathroom and no air conditioning except a small fan, when the listing said it provided air conditioning. we did not like the conditions at all. the process to cancel was a nightmare.
Stayed 6 nights in Oct 2023

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional. Our room was too small and the pictures online make it look bigger than it is. We were disappointed in that way and would not stay there again. We had the room that was next to lobby so it was noisy at times. Staff made experience better.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sowmya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!! The staff were friendly and kind, close to tube stations/park and lots of food options nearby.
Stayed 7 nights in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bathroom layout was a joke. Not practical at all.
Stayed 2 nights in Sep 2023

8/10 Good

rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast provided by Sylvester and Albazar was fantastic. Made the stay special with the quality and friendliness provided by them Mohammed and the rest of the staff. Thank you for a wonderful stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was definitely a bit frightened after booking when I read on Google Maps about bedbugs! Luckily those are very old reviews and the hotel has clearly gone through some improvements since then. Right on the edge of Notting Hill but in a quiet neighborhood where you can get a good night’s sleep. The hotel upgraded me free of charge from a single to a double. I happened to visit on one of the few truly hot days in the London year: AC would have been nice but a fan and open windows was enough to keep me comfortable.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

6/10 Okay

William

Pembridge Palace Hotel, London, England
Pembridge Palace Hotel is difficult to find. It is about a mile from Paddington Train Station and Paddington Tube Station. Shopping is within walking distance. The rooms are quite small but this was within my budget. (London hotels are expensive.)
Stayed 1 night in Jul 2023

6/10 Okay

Cecil

Travelled with family
Liked: Staff & service
Staff great. No A/C so can be a bit stuffy but they do provide a fan. Our room had some plumbing issues but staff took care of it
Stayed 1 night in Aug 2023

8/10 Good

Sanjoy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice budget hotel. Around 7 mins walk to the nearest tube station Bayswater and another one Queensway 2-3 mins after that. Rooms were very tiny and hallway was also narrow but beds were good and comfortable. Breakfast was not included for us (desk person told £11 per person which seemed a bit high - so we declined it) but overall stay was good and pleasant.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Property conditions & facilities, room comfort
Absolutely fantastic two night stay for an early celebration of my 60th birthday. The staff were so helpful, gave us an automatic upgrade and filled the room with balloons and roses. It made my weekend.
Stayed 2 nights in Aug 2023

6/10 Okay

Nazgol lotfi

Location is very good but the rooms are too small
Stayed 3 nights in Aug 2023

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adam at the front desk was extremely helpful for me and my wife for transportation in particular and many other travel related needs. The breakfast cooks and hosts were spectacular. Great place to stay
Stayed 3 nights in Jul 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers were very helpful and nice, room was very clean and comfortable, has a very nice outdoor area with seating (looked great at night with the fairy lights!) and the view from the room was amazing! Highly recommend this hotel, we stayed for 2 nights and it was very accommodating to our needs! :))
Stayed 2 nights in Jul 2023

6/10 Okay

Judy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The people in the reception area were fantastic, very helpful, especially Adam. The breakfast food was awesome and the workers encouraged us to take fruit with us when we left. The hotel is very close to underground stations and Portobello Markets. A good experience. It is an old hotel but the service was very good.
Stayed 4 nights in Jul 2023

10/10 Excellent

Justen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel within a 5 minute walk to the tube. Staff were very friendly. Room was just a little small.
Stayed 3 nights in Jul 2023

8/10 Good

Jacinta

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property! Clean , convenient and friendly.
Stayed 3 nights in Jul 2023

6/10 Okay

Alexander

Stayed 2 nights in Jul 2023

8/10 Good

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for a trip to London. Easy access to transport links. Staff very pleasant and helpful. Spotlessly clean.
Stayed 2 nights in Jul 2023

2/10 Terrible

Silvia

Travelled with family
Disliked: Property conditions & facilities
Property is extremely overpriced for the type of room it offers. Room is tiny and has an awful smell. Room is also too warm. Had to book this last minute due to a flight delay.
Stayed 1 night in Jun 2023

10/10 Excellent

Colm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Benjamin, Chicago

Travelled with family
Disliked: Staff & service
We book a room with a double bed and a single bed. We received a room with a single downstairs and a single upstairs. The hotel did not fix the issue and sent us to Expedia and it was not resolved before we left the hotel
Stayed 3 nights in Jun 2023

2/10 Terrible

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower was broken and there was blood on the front of the toilet, wall and bath. Clearly not cleaned No air conditioning which extremely hot room
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ronald

Stayed 1 night in Jun 2023

10/10 Excellent

Jason, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, I would definitely stay again!
Stayed 1 night in May 2023

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly. Great breakfast buffet!!
Stayed 2 nights in May 2023

10/10 Excellent

Kaylee Noll

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful and welcoming experience! Arms wide open as soon as you walk into the door. Excellent service and they care!!
Stayed 5 nights in May 2023

8/10 Good

Helen

Stayed 2 nights in May 2023

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, Adam was particularly helpful and friendly
Stayed 2 nights in Apr 2023

10/10 Excellent

Mikhael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

8/10 Good

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
２０２３年７月に３泊しました。 スタッフの方も気さくで、快適な滞在でした。 泊まった部屋はシャワーが備え付けの部屋で、アメニティはシャンプーとミニ石鹸のみ置いてありました。シャワーは湯量も温度も問題なかったです。 毎日、クッキー、紅茶のティーパック、コーヒーパック、ミルクポーションを備え付けてくれました。 このミルクポーションが日本のものより容量が多く気に入ったので、買って帰りたいくらいでしたが、近くのスーパーでは見かけることができませんでした。 部屋には冷蔵庫、湯沸かしポット、扇風機などがありました。洗面台はとても小さく使いにくかったです。 庭？がよかったです。写真の通り。 また、朝食ブッフェは毎日同じメニューでしたが、美味しかったです。レストランスタッフも気さくで親切でした。 （口コミに書く約束、果たしましたよ！） 滞在中、日本人は見かけませんでした。 最寄りのベイズウォーター駅はエレベータ、エスカレーターは無かったので、荷物運びが大変。 パディントン駅までは徒歩２０分弱、道もほぼまっすぐで迷うことはないです。 またロンドンへ行くときはホテルの選択肢に入ります。 でも、せっかくなら、別のところへも泊まってみたいな、とも思います。

8/10 Good

Jannie

Liked: Cleanliness, staff & service, property conditions & facilities
Fint sted, tæt på metro. Savnede en bar/ café område
Stayed 2 nights in Nov 2023

10/10 Excellent

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell i Bayswater
Måste vara svårt att hitta ett bättre hotell till det priset. Mycket välskött och med bra personal. Rummet var inte stort men tillräckligt och badrum, TV mm fungerade perfekt. Frukosten utmärkt, t.ex färsk frukt varje dag. Läget bra, två tunnelbanestationer nära hotellet. Jag är mycket nöjd med mitt val av hotell!
Stayed 10 nights in Nov 2023

8/10 Good

Sabine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting area with lots to do even in the neighborhood, parks, restaurants etc. room and bathroom on the small side; although we kept the window open, it felt a bit stuffy and warm, ventilator helped
Stayed 4 nights in Sep 2023

10/10 Excellent

AIDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything in the staying was right.
Stayed 6 nights in Sep 2023

6/10 Okay

SANDRINE

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Propre mais Bruyant Personnel aimable
Stayed 5 nights in Sep 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

??

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
1人部屋を予約したもののトイレもシャワー室も別々の階とは聞いてないよー。ページに提示するべき。トイレにシャワーソープが置いてあるし、1日目はシャワー室に足拭きタオルが無し、2日目はバスタオルが無し。リピートはまず無しですね。
Stayed 2 nights in Sep 2023

8/10 Good

Soni

Liked: Cleanliness, staff & service, amenities
Breakfast was good and personal nice 👍
Stayed 1 night in Aug 2023