This hotel is conveniently located near Victoria Station and Victoria Tube stop. The room was nicely furnished, spacious, and had a very comfortable bed. The breakfast buffet was superb, with a special nod to the omelette chef, who remembered my order each day. On the whole, the staff was pleasant and helpful, although the concierge seemed to be "missing in action" at times. He did help us get a taxi to the airport as we were checking out, but when we asked for assistance with reservations for a special dinner and theatre tickets, he was unavailable. Another staff member tried to fill in for him but really wasn't too sure on how to proceed. There was a few minor hiccups with housekeeping as we had to call with reminders a few times, but usually we got a response.
Overall, we were very pleased with this hotel, would recommend it to friends, and would certainly be inclined to stay here again.