Title: Palms Hotel & Retreat By Palette London Romford - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Palms Hotel & Retreat By Palette London Romford Hotel in Hornchurch with a full-service spa and a nightclub ## Photo gallery for Palms Hotel & Retreat By Palette London Romford ![Bar (on property) - Palms Hotel & Retreat By Palette London Romford (Hornchurch)](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/0cd526d0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Palms Hotel & Retreat By Palette London Romford (Hornchurch)](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/2f2c4e63.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Accessible Double Room - Palms Hotel & Retreat By Palette London Romford (Hornchurch)](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/29051f7b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - Palms Hotel & Retreat By Palette London Romford (Hornchurch)](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/5130cd8f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Palms Hotel & Retreat By Palette London Romford (Hornchurch)](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/b41a3ff5.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies You can look forward to a nightclub, a terrace, and dry cleaning/laundry services at Palms Hotel & Retreat By Palette London Romford. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as conference space and a restaurant. ## Reviews 7.0 Good ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant - Air conditioning - Breakfast available ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 10 of 10 rooms ### View all photos for Standard Double Room ![Standard Double Room](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/48d64053.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 7.4 Good 16 reviews ### Highlights Soundproofed Air conditioning Heating TV Hair dryer Private bathroom Electric kettle Coffee/tea maker - 142 sq ft - Sleeps 2 - 1 Double Bed - Garden view ### View all photos for Accessible Double Room ![Accessible Double Room](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/29051f7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Accessible Double Room ### Highlights Soundproofed Air conditioning Heating TV Hair dryer Private bathroom Electric kettle Coffee/tea maker - 144 sq ft - Sleeps 2 - 1 Double Bed - Garden view ### View all photos for Executive Double Room ![Executive Double Room](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/a458d91b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Heating TV Hair dryer Private bathroom Bathrobes Electric kettle - 167 sq ft - Sleeps 2 - 1 Double Bed - Garden view ### View all photos for Bridal Suite ![Bridal Suite](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/b002b475.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bridal Suite ### Highlights Soundproofed Air conditioning Heating TV Separate bedroom Hair dryer Private bathroom Bathrobes - 166 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed - Garden view ### View all photos for Standard Twin Room ![Standard Twin Room](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/5f70592e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Soundproofed Air conditioning Heating TV Hair dryer Private bathroom Electric kettle Coffee/tea maker - 142 sq ft - Sleeps 2 - 2 Twin Beds - Garden view ### View all photos for Standard Twin Room ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/ed075c6b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room - Sleeps 2 ### View all photos for Bridal Suite ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/1bcf2fd7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Bridal Suite - Sleeps 2 ### View all photos for Executive Double Room ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/f4306d2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room - Sleeps 2 ### View all photos for Standard Double Room ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/6afdb49f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room - Sleeps 2 ### View all photos for Accessible Double Room ![Desk, soundproofing, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/390000/387700/387609/602de8d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Accessible Double Room - Sleeps 2 ## You may also like Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14600000/14590600/14590583/a9b673c0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Belvilla Ilford Hill Hotel London Loxford - Free WiFi - Housekeeping 7.0 Good 136 reviews CA $82 CA $98 total includes taxes & fees Jan 29 - Jan 30 [](https://www.expedia.ca/London-Hotels-Townhouse-16-Ilford-Hill.h14590583.Hotel-Information?chkin=2026-1-29&chkout=2026-1-30&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=d03f1e3b-1f46-4e79-99cb-69f3350fbbf9&top_cur=CAD) Ad ![Lobby](https://images.trvl-media.com/lodging/73000000/72990000/72986400/72986362/2779030c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Spark by Hilton London Romford Romford - 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Free WiFi - Restaurant - Air conditioning - Gym 8.8 Excellent 1,005 reviews CA $104 CA $144 total includes taxes & fees Feb 1 - Feb 2 [](https://www.expedia.ca/London-Hotels-Holiday-Inn-Brentford-Lock.h1287626.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=d03f1e3b-1f46-4e79-99cb-69f3350fbbf9&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Palms-Hotel-Retreat-By-Palette-London-Romford.h387609.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Palms-Hotel-Retreat-By-Palette-London-Romford.h387609.Hotel-Information) ## About the area Located in Emerson Park, a neighborhood in Hornchurch, Palms Hotel & Retreat By Palette London Romford is near a metro station. O2 Arena and ABBA Arena are cultural highlights, and travelers looking to shop may want to visit Lakeside Shopping Centre and Bluewater Shopping Centre. Looking to enjoy an event or a game? See what's going on at ExCeL Exhibition Centre or London Stadium. [Visit our Hornchurch travel guide](https://www.expedia.ca/Hornchurch.dx4250) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.58128%2C0.23643&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VkA2aTp_sB3rgQbG6FlGM4DlnRk=) Southend Arterial Road, Hornchurch, England, RM11 3UJ ### What's nearby - ![Royal Victoria Dock Bridge and ExCeL London ](https://images.trvl-media.com/place/6046590/6c4f50ff-c1bc-434e-92b8-5b42d5c32217.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) ExCeL Exhibition Centre 36 min drive \- 30.6 km - ![O2 Arena which includes a river or creek and modern architecture](https://images.trvl-media.com/place/6057080/b4642e2d-da71-4c08-91a3-3ae6da39f2b7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) O2 Arena 41 min drive \- 33.5 km - ![Big Ben showing a city, heritage architecture and a monument](https://images.trvl-media.com/place/6060186/2f322593-af11-47f2-88a5-d8a6063dcf00.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Big Ben 60 min drive \- 59.1 km - Whitelands Dog Walking Area 4 min drive \- 1.7 km - Upminster Golf Club 5 min drive \- 4.0 km ### Getting around - Upminster Station 4 min drive - Upminster Underground Station 4 min drive - London City Airport (LCY) 41 min drive ### Restaurants - Costa Coffee 5 min drive - The Ardleigh 18 min walk - Number One 6 min drive - The Hop Inn 6 min drive - The Hub 17 min walk ## About this property ### Palms Hotel & Retreat By Palette London Romford Hotel located in Emerson Park Consider a stay at Palms Hotel & Retreat By Palette London Romford and take advantage of a nightclub, a terrace, and dry cleaning/laundry services. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as conference space and a restaurant. Other perks include: - Free self parking - Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a vending machine - A banquet hall, meeting rooms, and luggage storage Room features All 138 rooms include comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls. Other conveniences in all rooms include: - Bathrooms with tubs or showers and hair dryers - 32-inch TVs with digital channels - Wardrobes/closets, electric kettles, and heating ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/5000000/4190000/4185900/4185865/60073412.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gidea Park Hotel Pettits - Parking included - Free WiFi - Restaurant - Breakfast available 8.0 Very good 322 reviews CA $84 CA $101 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=4185865&PinnedHotelID=4185865&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/31000000/30390000/30381000/30380996/f7caa980.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Berwick Manor Hotel Rainham - Breakfast included - Parking included - Free WiFi - Business services 7.4 Good 163 reviews CA $108 CA $130 total includes taxes & fees Jan 30 - Jan 31 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-01-31&selected=30380996&PinnedHotelID=30380996&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/73000000/72990000/72986400/72986362/2779030c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spark by Hilton London Romford Romford - 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Pet friendly - Parking included - Free WiFi - Restaurant 8.8 Excellent 180 reviews CA $118 CA $141 total includes taxes & fees Jan 29 - Jan 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=74300494&PinnedHotelID=74300494&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=387609&PinnedHotelID=387609&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=387609,4185865,30380996,72986362,11733569) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Internet access (surcharge) ### Parking and transportation - 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge - Free self parking on site ### Food and drink - Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children - A restaurant ### Things to do - Full-service spa - Nightclub ### Family friendly - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Lockers - Luggage storage - Vending machine ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - 270 square feet of conference space - Meeting room ### Outdoors - Outdoor furniture - Picnic area - Terrace ### Full-service spa - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Thin carpet in room - Upper floors accessible by stairs only - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Hair dryer - Private bathroom - Toilet paper - Towels provided ### Entertainment - 32-inch TV with digital channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service ### More - Air conditioning - Desk - Heating - Iron/ironing board on request - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children - Airport shuttle fee: GBP 100 per person (one-way) - Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention This property does not have elevators ### Property is also known as Palms Hotel & Retreat By Palette London Romford Hotel Palms Hotel & Retreat By Palette London Romford Hornchurch Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch ## Frequently asked questions ### Is Palms Hotel & Retreat By Palette London Romford pet-friendly? ### How much is parking? ### What time is check-in at Palms Hotel & Retreat By Palette London Romford? ### What time is check-out at Palms Hotel & Retreat By Palette London Romford? ### Does Palms Hotel & Retreat By Palette London Romford provide a shuttle to the airport? ### Where is Palms Hotel & Retreat By Palette London Romford located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Palms Hotel & Retreat By Palette London Romford Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 6.8 Amenities ### 6.8 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 46 8 - Good 30 6 - Okay 19 4 - Poor 7 2 - Terrible 29 ## Reviews ### 10/10 Excellent #### Katie Dec 26, 2025 Liked: Cleanliness, property conditions & facilities Nice clean room, polite staff and room service food was really good ##### Katie Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Katie Dec 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice clean room, staff polite as usual… ##### Katie Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Katie Jan 8, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room and friendly staff. Thank you ##### Katie Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Chris Nov 13, 2025 Liked: Cleanliness, property conditions & facilities Friendly staff. Clean, comfortable spacious rooms, excellent restaurant. ##### Chris Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Katie Nov 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Stayed a few times.. Clean, polite and great restaurant on site ##### Katie Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Katie Nov 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean rooms, polite staff and the restaurant Boka on site serves amazing food. Or they provide room service if you don’t fancy leaving the room. ##### Katie Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Cathrine Sep 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great for parking, fabulous meal in the restaurant ##### Cathrine Stayed 1 night in Sep 2025 ### 8/10 Good #### Glen Sep 19, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ideal location for what we wanted. Lovely clean hotel, recently renovated. Had just reopened when we visited, so a few teething issues, ran out of a lot of drinks, not enough breakfasts for people that had reserved a breakfast. Hotel was sold out due to Chelmsford part in the park. Overall lovely stay, some nice restaurants and bars,cafes close by. ##### Glen Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Ben Jul 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Woman on the reception was very helpful and friendly. ##### Ben Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Katie Aug 27, 2025 Liked: Staff & service, amenities, property conditions & facilities Very clean and good service ##### Katie Stayed 1 night in Aug 2025 ### 8/10 Good #### Jacqueline Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worth the money Very helpful and friendly team. Room larger than expected. Bed was king size rather than a double and very comfortable. Bathroom very clean. Parking available. Overall excellent value. On the negative side, the Wifi is awful but it is being upgraded. And the reception for my.mobile was hit and miss. ##### Jacqueline Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### David May 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises. ##### David Stayed 1 night in May 2025 ### 10/10 Excellent #### Ben Jul 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean and tidy ##### Ben Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Spencer Apr 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Two the young lady on front desk 10 out 10 The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels ##### Spencer Stayed 1 night in Apr 2025 ### 6/10 Okay #### Chris Jul 2, 2025 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service The member of staff on the front desk was very rude and not at all helpful. Overall the hotel was fairly clean and perfect for us to stay after watching a gig close by. Breakfast was not great, overpriced for the quality. ##### Chris Stayed 1 night in Jun 2025 ### 6/10 Okay #### Lucy Jun 1, 2025 Liked: Staff & service Disliked: Room comfort Good location for those taking exams at the Romford center, however beds we extremely uncomfortable! Size of rooms were good though compared the prison cell like rooms at the spark Hilton. Another plus was the parking was free too. ##### Lucy Stayed 1 night in May 2025 ### 8/10 Good #### Bethany Jul 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### Under renovation- but very clean hotel The hotel itself is still under renovation, but the room was clean and well put together. The room did not have any aircon or fan, and we visited when it was very warm and the rooms were so hot. Restaurant not open yet and there is nothing around that is walkable to get food. ##### Bethany Stayed 1 night in Jun 2025 ### 8/10 Good #### Sikander Jul 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean. ##### Sikander Stayed 1 night in Jul 2025 ### 4/10 Poor #### Michael May 20, 2025 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### Breakfast Gestapo Clean and bed comfortable. TV did not work and shower water pressure poor. If water pressure cannot be improved suggest separate hand held shower to wash more completely. Worst of all was the breakfast Gestapo... Ridiculous... Breakfast took forever as the poor guy running it was being forced to prove that everyone who booked through people like Hotels.com has a rate that includes bfst.. wanted to frog march me to the front desk... Sort your act out and let this guy focus on customer service ##### Michael Stayed 1 night in May 2025 ### 2/10 Terrible #### Elliot Jun 13, 2025 Liked: Cleanliness, room comfort It started off great. I had a 3 night stay and the first 2 nights were good other than not being able to use netflix or anything like that on the telly. But overall a good night sleep. Then along came the Gypsy wedding. All i can say is i got little to no sleep. Had to keep checking on my car as there was no control over the party till after the police came. Doors being kicked hotel getting smashed up. It was definitely by far the worst experience in a hotel ever. And i stay in alot of hotels due to work. So safe to say i will never come back here again which was a shame as the first couple of days were a nice comfortable stay. ##### Elliot Stayed 3 nights in Jun 2025 ### 2/10 Terrible #### Lisa Sep 7, 2025 Liked: Cleanliness Disliked: Staff & service #### The worst breakfast ever! The hotel rooms are very nice, clean... Newly refurbished. Breakfast is the worst I have ever encountered!!.. No coffee, they had run out of beans for the machine. No coffee or tea on the second morning. Only 2 fresh juices, once empty were not refilled. No fresh fruit, no yogurt, no pastries, no variety of milks for cereals. No jams, or honey or marmalade for toast... Only butter or marmite. Cooked breakfast took 45 minutes as there was only one chef... Tables were not cleared. Glasses for juice ran out. Only one young man taking orders and serving and fielding complaints.... Non of this was his fault.... He tried to contact his managers who didn't return his calls... In the end people were turned away from the restaurant even if they had paid for breakfast as the remaining chef had left the kitchen. A refund will be persued by the four of us that spent 2 nights there!! ##### Lisa Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Mike Jun 6, 2025 Disliked: Staff & service Easy to find with ample parking on site and near to the entrance. A wonderful lobby area with the restaurant to the right and checking in immediately to your left. On checking in, I was told that breakfast was not booked with the stay which I queried and then had to prove via the original booking confirmation that it was booked with it. Next issue was the air-con unit. Although it wasn't a hot day, it was very humid which warmed up the room to make it uncomfortable. The unit displayed a message to say control was done centrally and the front desk said they would have someone to sort it out within 30 minutes. This never happened which led to an uncomfortable night's sleep. The room itself was tastefully done with a proper office chair at the desk for once. The shower was fantastic and very invigorating. Breakfast was delicious with everything cooked just right. Overall, this stay should have been close to a 5 star rated stay but too many little issues dragged it down when they could easily have been overcome. I would definitely look to stay here again though knowing how good it could be. ##### Mike Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Katie Jan 6, 2026 Liked: Cleanliness, amenities, property conditions & facilities Excellent ##### Katie Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Katie Nov 19, 2025 Liked: Cleanliness, property conditions & facilities Always good to stay at palms and would highly recommend if your travelling on business it’s beside the a127 just off of the m25 ##### Katie Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Jacqueline Jun 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent hotel. ##### Jacqueline Stayed 2 nights in Jun 2025 ## Expedia's Latest Trends ### Hotels > [High Street Kensington Apartments ](https://www.expedia.ca/London-Hotels-High-Street-Kensington-Apartments.h23504205.Hotel-Information) > > [Radisson Blu Hotel, London Bond Street](https://www.expedia.ca/London-Hotels-Radisson-Blu-Hotel.h24180.Hotel-Information) > > [Radisson Blu Hotel, London Mercer Street](https://www.expedia.ca/London-Hotels-Radisson-Blu-Hotel.h7989.Hotel-Information) > > [Radisson Blu Hotel, London Euston Square](https://www.expedia.ca/London-Hotels-Radisson-Blu-Grafton-Hotel.h608.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [The Crown London](https://www.expedia.ca/London-Hotels-Clayton-Crown-Hotel-London.h969760.Hotel-Information) > > [Wilde Aparthotels, London, Aldgate Tower Bridge](https://www.expedia.ca/London-Hotels-Wilde-Aparthotel-Staycity-London-Aldgate.h70759749.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Ruby Lucy Hotel London by IHG](https://www.expedia.ca/London-Hotels-Ruby-Lucy.h42041893.Hotel-Information) > > [The Corner London City](https://www.expedia.ca/London-Hotels-Qbic-Hotel-London-City.h6706032.Hotel-Information) > > [Hub By Premier Inn London City Bank](https://www.expedia.ca/London-Hotels-HUB-BY-Premier-INN-London.h40112162.Hotel-Information) > > [Club Quarters Hotel Covent Garden Holborn](https://www.expedia.ca/London-Hotels-Club-Quarters-Hotel-Covent-Garden-Holborn.h4735824.Hotel-Information) > > [STG Hotel Oxford Street formerly St Giles Hotel](https://www.expedia.ca/London-Hotels-St-Giles-Hotel-London.h614.Hotel-Information) > > [Brown's Hotel, a Rocco Forte Hotel](https://www.expedia.ca/London-Hotels-Rocco-Forte-Browns-Hotel.h438636.Hotel-Information) > > [ Executive Apartments in Central London Euston FREE WiFi by City Stay Aparts](https://www.expedia.ca/London-Hotels-Central-1-Beds-Apts-By-City-Stay-London.h35891691.Hotel-Information) > > [The Jesmond Dene – St Pancras Hotel Group](https://www.expedia.ca/London-Hotels-Jesmond-Dene-St-Pancras-Hotel-Group.h888759.Hotel-Information) > > [Assembly Leicester Square](https://www.expedia.ca/London-Hotels-Assembly-Hotel-London.h24000156.Hotel-Information) > > [NX London Hostel](https://www.expedia.ca/London-Hotels-New-Cross-Inn-Hostel.h11974692.Hotel-Information) > > [art'otel London Battersea Power Station powered by Radisson Hotels](https://www.expedia.ca/London-Hotels-ArtOtel-London-Battersea-Power-Station.h83011268.Hotel-Information) > > [The Mayfair Townhouse – an Iconic Luxury Hotel](https://www.expedia.ca/London-Hotels-The-Mayfair-Townhouse.h57972013.Hotel-Information) > > [Four Points Flex by Sheraton London Shoreditch East](https://www.expedia.ca/London-Hotels-The-East-London-Hotel.h27372440.Hotel-Information) > > [The Marble Arch Hotel, by Thistle](https://www.expedia.ca/London-Hotels-Amba-Hotel-Marble-Arch.h8704.Hotel-Information) > > [The Dorchester](https://www.expedia.ca/London-Hotels-The-Dorchester-Dorchester-Collection.h21208.Hotel-Information) > > [Yotel London City](https://www.expedia.ca/London-Hotels-YOTEL-London-Clerkenwell.h48296903.Hotel-Information) > > [ Aethos London Shoreditch](https://www.expedia.ca/London-Hotels-Aethos-London-Shoreditch.h17836240.Hotel-Information) > > [Hub By Premier Inn London King's Cross](https://www.expedia.ca/London-Hotels-HUB-BY-Premier-INN-London-Kings-Crosse.h40112027.Hotel-Information) > > [Great Scotland Yard Hotel, part of Hyatt](https://www.expedia.ca/London-Hotels-GREAT-SCOTLAND-YARD.h38904937.Hotel-Information) > > [Thistle Trafalgar - Leicester Square](https://www.expedia.ca/London-Hotels-Thistle-Trafalgar-Leicester-Square.h25875.Hotel-Information)