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Reviews of Novotel London ExCeL

4 out of 5
Novotel London ExCeL
7 Western Gateway, Royal Victoria Dock, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location but room for two adults and two children not suitable. Sofa bed uncomfortable and bedding not great.
Stayed 2 nights in Mar 2024
Response from Aurelija Revuckaite, Guest Experience Manager on Apr 17, 2024
Thank you for your feedback. We apologize for any inconvenience you experienced regarding the suitability of the room for your family and the comfort of the sofa bed and bedding. Your comments are valuable to us, and we will take them into consideration to improve our accommodations for families in the future. If you have any further suggestions or if there's anything we can do to make it right, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a better experience next time.

10/10 Excellent

Sarah, Brooklyn

Stayed 2 nights in Mar 2024
Response from Aurelija Revuckaite, Guest Experience Manager on Apr 8, 2024
Thank you for the perfect rating! We're delighted to hear that you had a great experience with us. If you have any additional feedback or suggestions for us, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Carla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly! It was also a great place to stay whilst visiting the o2
Stayed 1 night in Mar 2024

10/10 Excellent

Owen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to the Excel Exhibition Centre, clean & comfortable rooms.
Stayed 2 nights in Feb 2024

8/10 Good

Keirah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sergej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy, comfortable room, great service, nice location, Beutifull views. Will back next time.
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very comfortable, the rooms were well equipped and the breakfast was delicious. The cable car across to the O2 was just a short walk away which was very convenient
Stayed 1 night in Jan 2024

10/10 Excellent

MASATERU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jackie

Stayed 1 night in Jan 2024
Response from Novotel London Excel on Jan 9, 2024
Dear Jackie,Thank you for leaving us a rating!We are delighted to hear you enjoyed your stay with us and hope to see you again soon.Kind Regards,Novotel London Excel

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay thank you to the staff for making this a memorable stay
Stayed 2 nights in Dec 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Jessica,Wow! We are so happy to hear your stay with us was memorable. I will pass this kind feedback onto the staff.We hope to see you again some time!Kind Regards,Novotel London Excel

8/10 Good

Nikki

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good couple of nights stay with family. Close to cable car n station. Food in restaurant was good. Gym was good. Breakfast busy but expected.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Novotel London Excel on Jan 4, 2024
Dear Hayley,Thank you for your lovely review. We hope to see you again soon!Kind Regards,Novotel London Excel

10/10 Excellent

Alexander

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy transport links and right next to arena where we were visiting, our room overlooking the excel arena was amazing the way it was lit up at night. Brilliant staff, food and service.
Stayed 1 night in Dec 2023
Response from Novotel London Excel on Jan 4, 2024
Hi Alexander,Thank you for your glowing review!We hope to see you again soon.Kind Regards,Novotel London Excel

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was ok. The person booking in breakfast was rude! Most items at breakfast had run out! We were told at reception they don’t do room service but we can order from outside food services, only to be told by security we can’t eat it. Not the most enjoyable stay.
Stayed 1 night in Dec 2023
Response from Novotel London Excel on Jan 4, 2024
Dear Guest,Thank you for your review.I'm sorry to hear about your disappointing experience. This doesn't align with the service we aim to provide. We'll address these concerns immediately to ensure our guests receive better service in the future. If you'd like to discuss this further or if there's anything we can do to make it right, please reach out to us directly. Your feedback is invaluable, and we hope to have another chance to provide you with a more enjoyable stay.Kind Regards,Novotel London Excel

2/10 Terrible

Nicholas

Business traveller
Disliked: Amenities, property conditions & facilities
It has a great car park. Its location is brilliant but the rooms and staff leave a lot to. E desired!
Stayed 3 nights in Dec 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Nicholas,Thank you for your feedback. We're pleased to hear that you found our car park convenient and appreciated our location. We're sorry to hear about your experience with the rooms and staff. Your feedback is important, and we'll use it to improve and provide a better stay for our guests in the future.Kind Regards,Novotel London Excel

10/10 Excellent

Alison Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Alison,We are delighted to see you've enjoyed your stay with us and hope to see you again!Kind Regards,Novotel London Excel

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Kathy,Thank you for leaving us such a lovely rating.We hope to see you again soon!Kind Regards,Novotel London Excel

10/10 Excellent

Lynley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fab location for Excel. Staff were lovely. Couple tiny downs, the pillows were a bit cheap feeling and it was £9 for a Baileys at the bar. Other than that, excellent
Stayed 2 nights in Dec 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Lynley,Thank you for sharing your thoughts! We're glad you enjoyed our location and the service provided by our staff. Your feedback about the pillows and bar prices is noted, and we'll take it into consideration for future improvements. We hope to have you back for another great experience!Kind Regards,Novotel London Excel

8/10 Good

Vicky

Stayed 1 night in Dec 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Vicky,Thank you for leaving us such a kind rating.We hope to see you again!Kind Regards,Novotel London Excel

6/10 Okay

Stavros

Stayed 1 night in Dec 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Stavros,Thank you for your review.Kind Regards,Novotel London Excel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Guest,Thank you and we hope to see you again!Kind Regards,Novotel London Excel

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Nov 2023
Response from Novotel London Excel on Jan 9, 2024
Dear John,We are delighted to hear you enjoyed your stay with us and we hope to see you again!Sincerely,Novotel London Excel

4/10 Poor

steve

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is airy, clean and quiet. The bedrooms are large modern and clean. The problem was at breakfast I had to wait an age to get an egg, the staff couldn't keep up with the demand. Also on the last morning, there was no hot water in the entire hotel so had to have a freezing cold shower. Not impressed as this is not a cheap hotel.
Stayed 2 nights in Nov 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Steve,Thank you for highlighting the positives of your stay, including our spacious and clean rooms. We apologize for the breakfast delay you experienced; we'll address this issue to ensure better service. Additionally, the inconvenience caused by the lack of hot water is regrettable and doesn't meet our usual standards. Your feedback is valued, and we'll work to improve these aspects for a more enjoyable experience in the future.Sincerely,Novotel London Excel

10/10 Excellent

azfar

Stayed 1 night in Nov 2023
Response from Novotel London Excel on Jan 9, 2024
Dear Azfar,Thank you for your amazing rating.We hope to see you again!Kind Regards,Novotel London Excel

10/10 Excellent

Kristine Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Novotel London ExCel on Nov 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 Excellent

Gina

Travelled with family, Business traveller
Liked: Amenities
Excellent
Stayed 1 night in Nov 2023
Response from Novotel London ExCel on Nov 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

6/10 Okay

tahir

situated nearest the conference venue was the best bit about it. Otherwise average and over priced.
Stayed 1 night in Nov 2023
Response from Novotel London ExCel on Nov 21, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Novotel London ExCel

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Novotel London ExCel on Nov 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

8/10 Good

Stuart

The view
Stayed 1 night in Nov 2023
Response from Novotel London ExCel on Nov 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable by the dock, near DLR
All good but tried to charge £20 when we arrived about an hour before check in time for 'early check in' despite the room being ready, we just waited 50 mins.
Stayed 1 night in Nov 2023
Response from Novotel London ExCel on Nov 21, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Novotel London ExCel

8/10 Good

jacqueline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay room was lovely and spacious! If you like a firmer mattress the bed is perfect but for myself I found the bed to be a little uncomfortable. Great links to the o2 arena using the cable cars or via Uber it’s about 30 mins. Hotel has security during the night so you feel super safe.
Stayed 1 night in Nov 2023
Response from Novotel London ExCel on Nov 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

8/10 Good

Wayne

Stayed 1 night in Nov 2023
Response from Novotel London ExCel on Nov 21, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

6/10 Okay

Claire

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Okay for cheap/mid price hotel in London
Check in & out and staff were great. The room seemed nice when we first arrived however some parts seemed dirty (photos attached of skirting & fridge). The room and hotel were also very warm, even with the window open and heating turned off.
Shelf in fridge seemed dirty.
Skirting appears to have some build up
Stayed 1 night in Nov 2023
Response from Novotel London ExCel on Nov 12, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Novotel London ExCel

10/10 Excellent

Bankole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was serene..
Stayed 2 nights in Oct 2023
Response from Novotel London ExCel on Nov 12, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

2/10 Terrible

Dave

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service from horrible people. A disgusting service you should be ashamed of.
Stayed 1 night in Oct 2023
Response from Novotel London ExCel on Nov 12, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Novotel London ExCel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel London ExCel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel London ExCel

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from Novotel London ExCel on Nov 12, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 Excellent

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, especially the receptionist that booked us in thank you so much! Would recommend and stay again - breakfast was lovely too!
Stayed 1 night in Oct 2023
Response from Novotel London ExCel on Oct 29, 2023
Dear Gemma,We very much appreciate your comments regarding your stay at Novotel London ExCel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel London ExCel

6/10 Okay

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service
Shower drain damaged and sheets too small for beds. Location and price were good.
Stayed 3 nights in Oct 2023
Response from Novotel London ExCel on Oct 29, 2023
Dear Chris,Thank you for taking the time to share your feedback. Apologies about shower drain and smaller beds.We hope to welcome you back to our hotel very soon!Sincerely,Novotel London ExCel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Novotel London ExCel on Oct 29, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrade and later checkout many thanks
Stayed 1 night in Oct 2023
Response from Novotel London ExCel on Oct 22, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

8/10 Good

Paul

Stayed 2 nights in Oct 2023
Response from Novotel London ExCel on Oct 29, 2023
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

8/10 Good

Trudy

Travelled with family
Liked: Cleanliness, staff & service
Booked a standard room with Queen bed and sofa bed for myself and my son. I received email the day before arrival asking if I'd like to upgrade at an additional cost from standard room with double bed and sofa bed to Queen bed etc. I emailed the hotel and was assured I was booked into room with Queen bed and sofa bed. Arrived at hotel, checked in, went to our room to find double bed, no bedding for sofa bed, stains on floor, walls and sofa and a very unpleasant damp musty sweaty smell, plus coffee table on its side apparently used as bedside table? The air con was making noise but no air coming out and the fridge with milk in wasnt on. I rang down to reception to complain and asked to move rooms. She had to call me back and offered an executive room instead which was very nice indeed, it had coffee machine, dressing gowns to use and slippers. I hadnt booked breakfast as was only available as an add on and very expensive but was given a voucher for money off. After getting up later than planned i decided to get us breakfast anyway but staff there very confused by this and after 3 people discussing it and staring over at us, a lady came over and said they couldnt authorise our food and then asked what our room number was I explained again that i was paying as stated, more conversation and staring before coming over with card machine and saying English breakfast. The man left at the door then spent most of time side eyeing us so felt we wasn't allowed anything else ?
Stayed 1 night in Oct 2023
Response from Novotel London ExCel on Oct 22, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Novotel London ExCel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel London ExCel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel London ExCel

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Novotel London ExCel on Oct 22, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 Excellent

Claire

Business traveller
Liked: Amenities
The service and convenience was great. Highly recommend
Stayed 1 night in Oct 2023
Response from Novotel London ExCel on Oct 8, 2023
Dear Claire,We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel London Excel

4/10 Poor

Hakan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2023
Response from Novotel London ExCel on Oct 8, 2023
Dear Hakan,Thank you for taking the time to tell us about your experience at the ibis London Wembley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel London ExCel

10/10 Excellent

Raman

Stayed 1 night in Sep 2023
Response from Novotel London ExCel on Oct 22, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel London ExCel

10/10 Excellent

Jeremy

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great spaces and handy location
Stayed 1 night in Sep 2023
Response from Novotel London ExCel on Oct 4, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel London ExCel

10/10 Excellent

Roshni

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Booked for a course in North Greenwich that was cancelled. Quiet,calm location.Welcoming environment (perhaps smell of pot pouring /air freshener rather too heavy in ground level entrance and lift area but least smelt pleasant!).Very impressed with size of room and facilities,comfortable bed,great black out curtains,good shower and quiet room with window that opened as opposed to many hotels with closed systems.Good area for connections on Jubilee line(and DLR) only few minutes walk from Custom House. I'd stay again.
Stayed 1 night in Sep 2023
Response from Novotel London ExCel on Oct 4, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel London ExCel

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
Great location for the O2. Friendly staff, great views over Royal Victoria Dock and a good selection for breakfast. Easy to get to with the Elizabeth line taking you direct from Paddington.
Stayed 2 nights in Sep 2023
Response from Novotel London ExCel on Oct 4, 2023
Dear Guest,Thank you for your nice comment. Hope to get a 10 next time.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning didn't work in the room but the hotel changed us rooms to accommodate and.give us air conditioning
Stayed 1 night in Sep 2023
Response from Novotel London ExCel on Oct 4, 2023
Dear Guest,Apologies for any inconvenience caused during your stay.We hope to see you next time to serve you better.