Exterior
Check availability

Reviews of Marriott Executive Apartments London, Canary Wharf

5 out of 5
Marriott Executive Apartments London, Canary Wharf
22 Hertsmere Road, Canary Wharf, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 120 out of 175 reviews" "
Rating 8 - Good. 45 out of 175 reviews" "
Rating 6 - Okay. 3 out of 175 reviews" "
Rating 4 - Poor. 3 out of 175 reviews" "
Rating 2 - Terrible. 4 out of 175 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Han, Guildford

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Darren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Really Five Stars
I have stayed in this hotel many times over the years and I have to say I am finally fed up. This hotel sells itself as a 5 star hotel. It isn’t. It is dated and in urgent need of renovation. I stayed in one of the apartments on the 11th floor with my family. There is nothing special about this hotel and I would actually say it is closer to a 3 start hotel. The lobby is impressive, but that is it.
Stayed 1 night in Dec 2023

2/10 Terrible

Gary, Highcliffe

Stayed 1 night in Oct 2023

8/10 Good

elysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, spacious and comfortable room. They did have an issue with hot water but out of their control. Close to the new Elizabeth line which was very convenient.
Stayed 8 nights in Dec 2022
Response from Sukanya on Jan 18, 2023
Thank you for your positive feedback, much appreciated.

10/10 Excellent

Gerard

Stayed 14 nights in Jun 2022

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good unless you want to eat or drink after 9
Hotel is well located in Canary Wharf Close to shops and restaurants. Hotel was clean and room was big with kitchen area and with friendly staff. But no food available in the hotel after 9:30pm. no room service, No mini bar, no shop in hotel. There was tea and coffee in room but no milk if any type.
Stayed 1 night in Jun 2022

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities, room comfort
2nd Class Guest Services
The front desk staff was friendly, but the benefits of prepaying vs. booking direct via Hotels.com are evident. As a Marriott rewards member I did not receive the increased level of service and hospitality I am accustomed to receiving.
Stayed 7 nights in Jun 2022

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Fanny Hanisch - Senior Guest Experience Manager on May 3, 2022
Thank you for your review, we really appreciate it.

10/10 Excellent

Manu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2021
Response from Fanny Hanisch - Senior Guest Experience Manager on Dec 7, 2021
Thank you for your great feedback, much appreciated.

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, apartment was very clean additional small bed for a young child was easily accommodated.
Stayed 2 nights in Oct 2021
Response from Fanny Hanisch - Senior Guest Experience Manager on Dec 7, 2021
Thank you for your positive feedback, we appreciate it!

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family choice
For a family trip to London this was a great choice. Good service and room was very spacious with great views. A bit tired in decor but still very functional and we would stay again. Clean and ideal for 5 with a spare bed. We are fussy but this is recommended
Stayed 1 night in Oct 2021
Response from Fanny Hanisch - Senior Guest Experience Manager on Dec 7, 2021
Thank you for your lovely feedback, much appreciated. We are aiming to refurbish the apartments hopefully next year!

8/10 Good

Kim

Travelled with family
Liked: Staff & service, room comfort
Nice sized apartment
Nice size 2 bedroom apartment for a family or 2 couples. Beds very comfortable. Rooms need updating but overall nice stay. Close to Canary Wharf.
Stayed 1 night in Sep 2021
Response from Fanny Hanisch - Senior Guest Experience Manager on Oct 5, 2021
Thank you for your positive feedback, much appreciated.

8/10 Good

Sukhjinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2021
Response from Fanny Hanisch - Senior Guest Experience Manager on Oct 5, 2021
Thank you for your kind feedback, much appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved this hotels central location. Every major restaurant is within walking distance. Some less the 2 mins walk. Beautiful relaxing location. Great for business or a relaxing weekend. The staff were super friendly and attentive to our needs.
Stayed 2 nights in Aug 2021
Response from Fanny Hanisch - Senior Guest Experience Manager on Aug 25, 2021
Thanks for your lovely feedback, much appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Vera on Jul 21, 2021
Dear Guest Thank you so much for your amazing scores. Hope to welcome you back soon! Best wishes. The Guest Relations Team

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice family break
We stayed in two room apartments which was perfect size for us a family. Overall we enjoyed our stay here although we found the rooms could be cleaner. Considering current times it was very important to us to have clean rooms, we bought our own wipes to be extra clean. When we cleaned the chairs and tables we found dirt on the wipes, this was done as soon as we arrived in the room. It wasn’t a massive deal as we were always going to take extra cleaning precautions and maybe the room was not occupied for a while hence the dirt. Staff were polite, breakfast was good. Nice eating places around the local area too.
Stayed 2 nights in Aug 2020
Response from Vera Oliveira on Sep 11, 2020
Dear Guest. Thank you so much for taking the time to share your feedback. We truly apologize for the shortfalls you encountered during your stay with us. We will definitely pass on your comments to the Housekeeping department in order to avoid any repeat in the future. We hope to have the opportunity to host again soon. Sincerely The Guest Relations Team

10/10 Excellent

Harvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful thank you so much
Stayed 1 night in Aug 2020
Response from Vera Oliveira on Sep 11, 2020
Dear Mr Harvinder. Thank you so much for your review and for staying with us! Hope to see you soon! Sincerely The Guest Relations Team

2/10 Terrible

NM, Los Angeles, CA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been a Marriott club owner for more than 18 years , I have never had such bad experience at any other Marriott we stayed at. First , room was not ready when we arrived at 6 PM !! exhausted after a long flight from Los Angeles. Staff has been very slow to respond to any requests. We are accommodated into a small room until ours is ready. We were then moved to the room at night finally being able to get some sleep. Upon walking into the room I saw what looked like a dead fly on the nightstand next to our bed, I ignored it since we were dead tired. On Christmas eve, I start noticing many more of these bugs (flies) around the room and called the front desk who sends the security and said ok we will move you tomorrow since it is Christmas Eve. We were disgusted and upset and it totally ruined our vacation. The manager second morning contacted us and he offered to dry clean our clothes and bags, I agreed however he said because of the holidays we have to do it on two stages, I reluctantly agreed. However, this manager left on vacation and came another lady who tried to make us pay for the 2nd load of dry-cleaning service. I was outraged, however she then agreed to have the dry cleaning done. At the end of the stay they offered no apology for ruining our vacation. I will never be returning to this place and I’m writing to you here to investigate what happened.
Stayed 10 nights in Dec 2019
Response from Maria on Feb 22, 2020
Dear Nabil M. Once again, we are deeply sorry for your unpleasant experience. Your comments have been shared with the relevant heads of department and will be reviewed in our constant aim to improve our services. I do hope to have the opportunity to welcome you back in order to improve your memories with us The Guest Relations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Neil

Travelled with family
Liked: Staff & service
Disappointed
With such a late check-in time of 3.00pm it was incredibly disappointing to not have a room until around 4:30! Perhaps that why the room was not overly clean. In particular the bathroom with long black hairs on the floor.
Stayed 1 night in Jan 2020
Response from Debosri D on Feb 27, 2020
Dear Valued Guest, Thank you for taking the time to post a review following your recent stay. We are sorry to hear that some areas of your stay have not met your expectations and hope we will have the pleasure to welcome you back in the future to better your experience this time. Sincerely, Debosri D

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Hye-Seung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room... Comfortable and very luxurious...
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and nice hotel in London Canary wharf
Stayed 8 nights in Oct 2019

10/10 Excellent

EDUARDO

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Fit for purpose. I can't fault this hotel
Stayed 1 night in Mar 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place!
Couldn't have been better!
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had bioked the apartment for a week and it great to have a kitchen and living room space. And a great view too. I would definitely go back
Stayed 4 nights in Aug 2019

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great area if you want to have very easy access to london. everything was great, big room, 2 bedrooms and 2 full baths plus a great kitchen. laundry was sometimes difficult. some people don’t take their laundry out of the washer and you are stuck waiting for an open washer to get laundry done. this is not the hotel’s fault. overall excellent hotel
Stayed 9 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
We stayed here with three children so the kitchen facilities in the apartment were convenient.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough beds in room on our arrival. Kitchen facility was super
Stayed 3 nights in Apr 2019

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost as good as home
Amazing location, staff and room. Easy to get around town and plenty of space to relax after a long day. Close to many restaurants and shopping options
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great..good service very nice location and a lovely breakfast.We stayed in a 1 bedroom executive apartment and it was very big for London standards and very nice modern furniture.The hotel staff where friendly and provided a high quality service standards.
Stayed 8 nights in Dec 2018
Response from London Marriorr Canary Wharf Executive Apartments on Feb 19, 2019
Dear Guest Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel apartments in beautiful Canary Wharf
Stayed 15 nights at the lovely Marriott Executive Apartments recently. The staff was excellent - welcoming, friendly and professional. The hotel apartments were on the upper floors (9-12) offering great views. Apartments are modern, spacious, clean, comfortable and well equipped. The ambience of the room and sleep quality were excellent. Great links from the hotel to central London. The West India Quay light rail station is a couple of minutes walk away while the Canary Wharf station is about 5-6 minutes away. Shopping is at your doorstep with the Cabot, Canary Wharf and Jubilee Shopping Centres all close by. The huge Westfield Mall in Stratford is a short £1.75 ride away on both the DLR( Docklands Light Railway) and the Jubilee line. A great number of dining options in the area but ensure to sample the in-house Manhattan Grill for a delicious steak. Great value for money. If you are staying at the apartments request rooms riverside.
Stayed 15 nights in Nov 2018
Response from London Marriott West India Quay Hotel & Executive on Dec 13, 2018
Dear Valued Guest, Thank you very much for taking the time and sharing your kind words. We do look forward to welcoming you in future stay with us. Once again, many thanks for taking the time to write this feedback, your feedback is integral to our ability to continuously improve our service Sincerely, London Marriott West India Quay Hotel & Executive Apartments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great breakfast options and very clean and comfortable room.
Stayed 4 nights in Oct 2018
Response from Debosri Dey on Dec 18, 2018
Dear Valued Guest, I, on behalf of London Marriott Executive Apartments, wanted to drop you a thank you note for choosing our hotel in London. I hope that we managed to make your stay memorable. Thank you for your time and sharing your valuable feedback with us. We wish you a great Christmas with your family and friend. Regards London Marriott West India Quay Hotel & Executive Apartments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, for shopping and easy transportation. The DLR train station is right ob the door step. Its a perfect location for family vacation
Stayed 14 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2018

8/10 Good

경환

Liked: Cleanliness, staff & service, property conditions & facilities
Everyrhing was amazing except the noise due to DLR.
Stayed 10 nights in Aug 2018

10/10 Excellent

Wilbert Ki Wah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My excellent choice of stay in London
Great experience
Stayed 13 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, great place. 1st rate facility, new and in perfect shape. Units are really 1 bedroom apartments with decent kitchens (stove, oven, microwave, kitchenware, fridge, dishwasher). Our rooms had amazing view and were very quiet. Room condition is perfect. Beautiful property! Location is not in central London but easily accessible by DLR train close to hotel. Convenient to shopping, grocery, transport, and some museums. The "docklands" is a very nice area. Staff is absolutely first rate, helpful and knowledgeable. Note this is not exactly hotel, you get room cleaning about every other day, which is fine. For small charge you can get daily maid service. My only suggestion would be to provide dishwasher soap for kitchen.
Stayed 8 nights in Jun 2018
Response from Debosri Dey on Jun 24, 2018
Dear Guest, Thank you very much for taking the time to contact us directly to share your brilliant feedback following your recent stay with us. It was a great pleasure to hear that you had a perfect stay and that our team looked after you and your family very well. You feedback about the dishwasher soap is been noted, however this is available on request. Once again, many thanks for taking the time to write, your feedback is integral to our ability to continuously improve our service. Kind Regards Debosri Dey Guest Services Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel in London! Staff was very helpful, room was very large and beautiful, and location was perfect for touring London and surrounding area. We would stay there again. Highest recommendation!
Stayed 8 nights in Jun 2018
Response from Debosri Dey on Jun 26, 2018
Dear Guest Thank you very much for taking the time to contact me directly to share your brilliant feedback following your recent stay. Your feedback is integral to our ability to continuously improve our service. Kind Regards Debosri Dey

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Close to underground, good restaurants nearby.
Stayed 4 nights in Jun 2018

10/10 Excellent

kathy, phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay . Very spacious rooms and good location too
Stayed 6 nights in May 2018