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Reviews of MacDonald

2 out of 5
MacDonald
45-46 Argyle Square, Kings Cross, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 175 out of 627 reviews" "
Rating 8 - Good. 239 out of 627 reviews" "
Rating 6 - Okay. 148 out of 627 reviews" "
Rating 4 - Poor. 43 out of 627 reviews" "
Rating 2 - Terrible. 22 out of 627 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Magalage Thilanka Kashyapa

Liked: Cleanliness
Stay was ok
Stayed 3 nights in Apr 2024
Response from sc on Apr 18, 2024
Thank you for your review. We try to provide as pleasant stay for our guests, however, our premises has limitations. Most guests are satisfied with the relationship between our limited amenities and our rates.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A low cost option close to St Pancras station.
Stayed 1 night in Apr 2024
Response from Sc on Apr 18, 2024
Thank you for taking time to share your experience. All the staff are glade that you enjoyed your staff.

8/10 Good

Jeremy

Liked: Cleanliness
I needed a bed for the night a short walk from St. P and this was perfect. Good price too, I’d stay here again.
Stayed 1 night in Apr 2024
Response from Sc on Apr 13, 2024
We are pleased you enjoyed your stay

8/10 Good

Tyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic. Clean. Easy check in. Super convenient if you have plans through Kings Cross.
Stayed 2 nights in Apr 2024
Response from sc on Apr 12, 2024
thank you.

10/10 Excellent

Haeyoon

Liked: Cleanliness, amenities, property conditions & facilities
Very good!!!
Stayed 2 nights in Apr 2024
Response from sc on Apr 8, 2024
Thank you from all the staff

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and functional
Stayed 2 nights in Mar 2024
Response from Sc on Apr 2, 2024
Thank you - I will share it with the staff

8/10 Good

Richard, Courtenay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from PPM on Mar 17, 2024
We are glad that you enjoyed your stay with us. Thank you for taking the time to give us a review rating.

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for Kings Cross and a good base for exploring London.
Stayed 3 nights in Mar 2024
Response from LC on Mar 13, 2024
We are glad that you enjoyed your stay with us. Thank you for your review.

8/10 Good

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price quality ratio.
Stayed 4 nights in Mar 2024
Response from PPM on Mar 17, 2024
We are glad that you had pleasant stay with us. Thank you for your excellent review score.

10/10 Excellent

jacky

Stayed 1 night in Feb 2024
Response from LC on Mar 13, 2024
Thank you for your excellent rating.

10/10 Excellent

feyisayo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great with access to transport and shopping. And the service is good too
Stayed 3 nights in Jan 2024
Response from sc on Feb 8, 2024
Thank you

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Sc on Mar 20, 2024
Thank you for your kind review.

2/10 Terrible

Elahe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no replacenle pilow on the bed No shampoo The sound of construction in mornings was really loud.
Stayed 2 nights in Jan 2024
Response from sc on Feb 8, 2024
Extra pillows are available on request. Bathrooms are supplied with head and body shower gelNoise from nearby construction is out of our control, however, work usually starts from 8:30 and is generally only background noise.

10/10 Excellent

Heewon

Stayed 6 nights in Jan 2024
Response from sc on Feb 8, 2024
thank you

4/10 Poor

Eden

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property is walkable from the train station. This hotel is better for the back packer. The sad part of it is this hotel had no lift, so it’s not conducive for a senior. You can hear the noise outside if your room is situated in the main road.
Stayed 3 nights in Jan 2024
Response from sc on Feb 8, 2024
We appreciate your comments, however, you should have been aware of this when you booked. Our pictures, description and rate give a good indication of what to expect. In general guests are fully aware that we are a budget guest accommodation and are very satisfied with what we can offer.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for short stays
It offers rooms of good quality for this price. However, I personally was not too happy with the shower--the water was either too hot or too cold. It could be me that I didn't know how to adjust the temperature properly tho.
Stayed 4 nights in Jan 2024
Response from sc on Feb 8, 2024
thank you

4/10 Poor

Roxana

Travelled with group
Liked: Cleanliness, staff & service
I was traveling solo so booked the two twin room with my own restroom. Unfortunately the two rooms next to me were sharing a shower and toilet facility which made for a lot of noice and knocking, it was hard to know if they were knocking on your door. The mattress would easily slid off the bed, plus it seemed quite tight for a twin. I ended up shifting the other twin bed next to mine which helped feel as though I would not fall off the bed 😂. I liked the location to the underground and rail stations, and it was clean and comfortable otherwise.
Stayed 4 nights in Dec 2023
Response from Sc on Feb 8, 2024
As a budget accommodation we do have some limitations and this is reflected in our rates. It was unfortunate that your neighbors were inconsiderate.

6/10 Okay

Carmen

Stayed 3 nights in Dec 2023
Response from PPM on Dec 29, 2023
We are a budget guest accommodation which may not be suitable for persons who require extra comfort. We have our limitations and our rates reflect this. Generally our guests are pleased with our accommodation and feel that our accommodation is above the average for our level.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, convenient location
Quiet room facing the front of the hotel, clean, very close to King's Cross/St. Pancreas. No lift, but not a problem if traveling light. Would stay here again.
Stayed 2 nights in Dec 2023
Response from PPM on Dec 29, 2023
We are glade that you had a comfortable stay.T hank you for sharing your candid comments.

10/10 Excellent

Yanick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from sc on Dec 15, 2023
Thank you for sharing your experience. We are glad that you had a pleasant stay.

10/10 Excellent

Kai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from sc on Dec 15, 2023
Thank you for your kind appreciation. We are glad that you had a good stay.

10/10 Excellent

Boaz

Liked: Cleanliness, staff & service, property conditions & facilities
Everything wasvgreat
Stayed 2 nights in Dec 2023
Response from sc on Dec 12, 2023
We are glad you had a pleasant stay.

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort
Reasonable stay
Good at the price, but hotel a bit tired in terms of decoration and rather soulless.
Stayed 2 nights in Nov 2023
Response from sc on Dec 7, 2023
We are glade that you had a pleasant stay.

10/10 Excellent

Ruth

Stayed 1 night in Nov 2023

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was clean but very noisy when trying to sleep. Every floorboard squeaks. No exaggeration. This kept me awake til 2am because other guests were walking about, moving furniture and dropping things til then
Stayed 2 nights in Nov 2023
Response from sc on Dec 4, 2023
Its is unfortunate that some guests can be inconsiderate and do not appreciate that there are other guests.We are a budget accommodation and may not be suitable for everybody. Many of the guest who know what to expect from accommodations of our level, find us well above average. We have our limitations and our rates more than reflect this.

8/10 Good

Martin

Stayed 2 nights in Nov 2023
Response from sc on Dec 4, 2023
Thank you for taking time to submit a review. Your comments are appreciated.

8/10 Good

Louis

Stayed 1 night in Nov 2023
Response from sc on Dec 4, 2023
Thank you for taking time to submit a review. Your comments are appreciated.

4/10 Poor

Ruth

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Single room on second floor. Drilling outside which was out of hotels control but very noisy. Toilet seat on communal toilet would not stay up. Hair on open bar of soap. Have stayed her before but very disappointed this trip. Staff offered to change my room for second night even though they had a full sign outside !! but late at night couldnt be bothered to change
Stayed 2 nights in Nov 2023
Response from sc on Dec 4, 2023
We try our best to resolve issues within our control. Any issues are best brought to our attention as early as possible.It is unfortunate with works going on but they would not compensate us to close down while they carry out the works. Hopefully, the utilities works has now been completed and it is much quieter during the day.

8/10 Good

Cate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from sc on Dec 4, 2023
Thank you for taking time to submit a review. Your comments are appreciated.

2/10 Terrible

Stella

Disliked: Cleanliness, staff & service, property conditions & facilities
The facilities were substandard and there was no service.
Stayed 1 night in Nov 2023
Response from sc on Dec 4, 2023
Room types are clearly described. One needs to be careful when booking and not to book a room with shared bathroom and then complain that the room did not have facilities.We are a budget accommodation and may not be suitable for everybody. Many of the guest who know what to expect from accommodations of our level, find us well above average. We have our limitations and our rates more than reflect this.

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location COMFORTABLE ROOM
Stayed 6 nights in Oct 2023
Response from laura on Oct 30, 2023
Thank you. We are glad that you enjoyed your stay.

8/10 Good

brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One bed room was good for the price and the room met all my requirements. The down side was the music being played late at night (up to midnight) and the noise of the building site over the road in the morning
Stayed 1 night in Oct 2023
Response from sc on Dec 4, 2023
Thank you for taking time to submit a review. Your comments are appreciated. We have been trying to get the music stopped.

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from sc on Dec 4, 2023
Thank you for taking time to submit a review. Your comments are appreciated.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from sc on Oct 19, 2023
thank you - we wish we could have done better

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The desk guy was so helpful! He helped me figure out how to get to our meeting point for a Stonehenge excursion and explained what train to take. Location was good, we walked everywhere. Our room was small but clean and safe. Would recommend!
Stayed 2 nights in Oct 2023
Response from SC on Oct 16, 2023
thank you

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The shower went hot and cold but not enough to freeze or scald. The room was quite small danger of knocking over water during the night. Good wardrobe. Very noisy outside due to road works. Good value for money
Stayed 3 nights in Oct 2023
Response from sav on Oct 12, 2023
Thank you for taking time to review.

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Saviour on Oct 10, 2023
Thank you for taking time to review your stay with us. We look forward for guest feedback to enable us improve our service.

8/10 Good

Peter

Liked: Cleanliness, amenities
weak stream of water in a shower and no breakfast
Stayed 7 nights in Sep 2023
Response from sc on Oct 8, 2023
Thank you for review. We will investigate the issue of the water in the shower. We do inform guests that we do not serve breakfast in advance.

10/10 Excellent

J

Stayed 2 nights in Oct 2023
Response from laura on Oct 7, 2023
Thank you for the feedback. We are glad that you enjoyed your stay.

10/10 Excellent

Meetali

Travelled with family
Liked: Amenities
The MacDonald Hotel is welcoming with extremely courteous and professional service. The manager and owner Saviour is very hospitable, helpful and kind. He changed our allocated room to one much more suitable to my disabled, special needs. We had a very pleasant and comfortable stay for one night. This was despite major construction works nearby. Argyle Square had a few homeless people in it but they did not adversely impact on our stay at all.
Stayed 1 night in Sep 2023
Response from SC on Sep 28, 2023
Thank you. We are glad you had a pleasant stay.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable nighy
Just what we wanted, a comfortable cheaper place for the night. No problems at all
Stayed 1 night in Sep 2023
Response from laura on Sep 25, 2023
Thank you for your excellent rating and positive comments. We appreciate it.

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly. The space in triple room for two people is big enough. The water pumping of toilet is slow, but the flush power is good.
Stayed 3 nights in Sep 2023
Response from Laura on Sep 12, 2023
Thank you. We are pleased that you had a pleasant stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Paul on Sep 17, 2023
Thank you for your excellent rating .

10/10 Excellent

Valerie

Stayed 1 night in Sep 2023
Response from sc on Sep 28, 2023
Thank you

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Excellent room.
Stayed 1 night in Aug 2023
Response from Paul. on Sep 17, 2023
Thank you for your excellent rating and candid comments.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money. The Macdonald is on the cheaper end for London hotels, and the room was accordingly smaller and the facilities a bit plainer than other places I've stayed recently. But it was clean, everything worked (TV, WiFi, appliances), the staff were very friendly and helpful, and it's a 5 minute walk from King's Cross/St. Pancras, so extremely convenient for transportation. I will stay here again.
Stayed 1 night in Aug 2023
Response from sc on Aug 18, 2023
Thank you.

10/10 Excellent

jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would stay again
Stayed 7 nights in Jul 2023
Response from sc on Aug 4, 2023
Thank you. We are pleased that you enjoyed your stay.

8/10 Good

L

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from sc on Jul 27, 2023
Thank you. We are pleased that you had a pleasant stay.

10/10 Excellent

Lide

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the great location the most The staff were also very nice and helpful and finally the room was clean, changing towels every day 👍
Stayed 4 nights in Jul 2023
Response from SC on Jul 24, 2023
Thank you -

10/10 Excellent

Jack

Stayed 3 nights in Jul 2023
Response from SC on Jul 31, 2023
Thank you. We are glad that you were satisfied with your stay.