2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of London Marriott Hotel Grosvenor Square

5 out of 5
London Marriott Hotel Grosvenor Square
Grosvenor Square, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 445 out of 1000 reviews" "
Rating 8 - Good. 359 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rosie, London

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, Los Angeles

Liked: Amenities
Grosvenor Sq is a unique London address in that the square held the "old" US Embassy building, and the park portion has monuments to FDR, the WW2 Eagle squadron members, and the UK citizens who lost their lives in the 9/11 terrorist attacks. Besides all that, Mayfair is a very nice neighborhood.
Stayed 4 nights in Mar 2024

4/10 Poor

Nick

Business traveller
Disliked: Staff & service, property conditions & facilities
Disappointing for a 5 star hotel. I can’t say it was terrible but there are certainly better options in the area. The check in was slow and I was made to wait although at least two other staff seemed to be available but had more important things to attend to. The room was noisy as the inner plastic pane to cut down on noise was wedged open and I couldn’t move it. It was fixed the second night. And oddly the shower was down a short corridor but there was no hook or anywhere to put the towel so you have to leave it on the floor. Breakfast in Ramsay’s was fine and at least the service there was good - but I guess they were not hotel employees.
Stayed 2 nights in Mar 2024

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Erin, Playa del Rey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location if your priority is shopping. 2 min to Selfridges, 9 min to Bond St by foot. Bond St and Green Park tube stations allow for easy transportation. Club Lounge is underwhelming so I wouldn’t spend the extra $ or points for that. In that case, go to JW Marriott 3 mins away.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

8/10 Good

Michael, Johannesburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good otherwise
Stayed 1 night in Jan 2024

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Sindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great position as we had a wedding at Claridges

10/10 Excellent

SAQER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally very good 😊 reception staff excellent - porters excellent - one waiter at dinner event rude and dismissive. Overall good experience
Stayed 1 night in Oct 2023

8/10 Good

Hanae

Liked: Cleanliness, staff & service, amenities
Very well located and good service.
Stayed 4 nights in Oct 2023

10/10 Excellent

carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY WELL LOCATED AND PERFECT STAY
Stayed 3 nights in Oct 2023

10/10 Excellent

Gabriel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented the suit for our wedding and everything went well. Staff great, rooms were beautiful and comfy would recommend.

2/10 Terrible

Momin, Atlanta

Travelled with family
Disliked: Property conditions & facilities
No air conditioning. Fist two nights my room was at 87* F. The windows were kept open all week. No portable air conditioner was provided.
Stayed 7 nights in Sep 2023

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Randall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to Aton of shopping and dining. Safe surroundings. Easy to catch a taxi or the underground.
Stayed 5 nights in Aug 2023

8/10 Good

Gavin

Liked: Cleanliness, staff & service
Just your typical Marriott experience, great location and nice surroundings.
Stayed 6 nights in Jul 2023

4/10 Poor

Dan, York

Travelled with partner
Disliked: Staff & service
Just thought for the money the attitude from staff was terrible, very off hand and arrogant. Overall we were disappointed and with so much 5 star competition in that area we won’t be staying again, plus they over charged us for breakfast in the room.
Stayed 2 nights in Jun 2023

6/10 Okay

chris

Stayed 2 nights in Jul 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

2/10 Terrible

CA

Disliked: Staff & service, property conditions & facilities
Never again
When I arrived the porter was very rude when I asked about parking, saying he could not recommend anywhere which was not what i asked. I had to park a 15 min walk away. When I got to reception I presented my credit card and was then asked for Photo ID, like some sort of conman which I have never experienced in all my years of travelling. When I asked why the receptionist was very rude. I would Never stop at this hotel again.
Stayed 1 night in May 2023

2/10 Terrible

Farid

Travelled with family
Disliked: Cleanliness, room comfort
Disappointing stay
Hotel lost our shopping Bath was blocked,was told nothing could be done till the next day, I thought I was staying in a 5star property
Stayed 1 night in Apr 2023

6/10 Okay

Theresa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property exterior was having work done so there is scaffolding all around. There was a slight moldy smell when first entering the bathroom like an air filter needed to be changed.
Stayed 4 nights in Apr 2023

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Staff above and beyond
Stayed 1 night in Apr 2023

10/10 Excellent

Dong Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, very friendly staff.
Stayed 4 nights in Apr 2023

4/10 Poor

Ursula Patricia

Stayed 4 nights in Mar 2023

10/10 Excellent

Jeffrey, Bellevue Hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 4 nights in Feb 2023

10/10 Excellent

Kim

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay and Service
Always stay here in London for the location !
Stayed 2 nights in Jan 2023

10/10 Excellent

Joseph

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
.

8/10 Good

Edwin

Stayed 1 night in Jan 2023

10/10 Excellent

Raymund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, all walking distance to shopping, restaurants and the tube/ subway. Rooms are comfortable and clean. Staff are helpful and friendly.

8/10 Good

Ayman

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Oct 2022

8/10 Good

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2022

6/10 Okay

Wai Mei

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great location with a wonderful Club Lounge as a Platinum member. The rooms were okay - property can use renovation as bathrooms and interior can use some updating.
Stayed 4 nights in Oct 2022

10/10 Excellent

Rosalind

Stayed 1 night in Oct 2022

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
The staff was very friendly and accommodating especially the concierge(John)? He truly went above and beyond to welcome me and accommodated all my requests.
Stayed 3 nights in Oct 2022

4/10 Poor

Kristin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was unhelpful and rude.
Stayed 4 nights in Oct 2022

8/10 Good

Carlos

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very expensive but very careless maintained and old.
Stayed 1 night in Oct 2022

10/10 Excellent

Vidya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right around the corner from new bond street if you want to walk around high end shopping and see a few Bentleys and Rolls along the way
Stayed 1 night in Oct 2022

8/10 Good

Faria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2022

10/10 Excellent

David

Stayed 1 night in May 2022

10/10 Excellent

Jackie

Stayed 1 night in Apr 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all nice and friendly .
Stayed 2 nights in Apr 2022

10/10 Excellent

Mariana, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2019

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service
Very efficient and friendly check in.
Stayed 1 night in Mar 2022