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Reviews of OYO London Guest House

3 out of 5
OYO London Guest House
167 Horn Lane, Acton, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 58 out of 203 reviews" "
Rating 8 - Good. 100 out of 203 reviews" "
Rating 6 - Okay. 28 out of 203 reviews" "
Rating 4 - Poor. 8 out of 203 reviews" "
Rating 2 - Terrible. 9 out of 203 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jake

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice wee place with a great front desk lady!
Stayed 1 night in Apr 2024

6/10 Okay

Richard

Stayed 1 night in Apr 2024

8/10 Good

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, the manager helped us with directions to the area we were heading to. He took time out to look some info up and message me with details later that day. It was in a good location and just few mins walk to the Station. Large room, nice & clean
Stayed 2 nights in Apr 2024

2/10 Terrible

Alice

Disliked: Property conditions & facilities
Property is located on a very busy street. Police sirens every few minutes. The property itself is very old, in desperate need of modernisation. The floors are creaking with gaps . My door handle actually fell off while I was trying to enter the room I stayed in a single room which smelled. I soon found out what the smell was, all around the bed was damp and dirt. It was obvious that the bed has never been moved and cleaned. Slept in my clothes all night. I am glad I booked for one night only, otherwise I would’ve left and booked somewhere else. This is not a hotel that I would recommend in fact I recommend you avoid it completely.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Logan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
- Staff were very friendly. - Housekeeping was a bit OTT, as all our already neatly assorted things had been rearranged from my own OCD layout. Jammies folded and hung up and all. Cables wound up and put in our bags. Plus, toothbrushes were moved. - Wasn’t any amenities. So dinner time meals were difficult. We had Tesco Meal Deals, 2 days on the bounce lol. - There’s a £100 deposit which hasn’t advertised well, so I had actually missed that warning and was unaware of its existence until my arrival.
Stayed 3 nights in Mar 2024

8/10 Good

Sofía

Travelled with group
Liked: Cleanliness, staff & service
.
Stayed 9 nights in Feb 2024

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guest house hardly five minutes walk from Acton Mainline station (Elizabeth Line). About 10 minutes walk to Acton - pubs, supermarket, shops. With the Elizabeth line from Acton Mainline station it is easy and quick to get into the Westend (Bond Street, Tottenham Court Road) and also Paddington and Liverpool Street. Friendly staff.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to put my head down for the night after seeing a concert at the Royal Albert Hall. Ideal base with the Elizabeth line into central London just 5 minutes walk away. I missed the last direct service and had a 20 minute walk from the district line service but I didn’t feel unsafe reaching the hotel. The staff were always really friendly and the room was more than adequate and very good for the price paid with coffee and tea making, hair dryer, mini fridge and a tv with dvd. Even in November the room felt very warm without the heating, maybe a little too warm! The bathroom was clean and supplied body wash and shampoo.
Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great affordable place!!
Loved this place. So perfectly located, just a 5 minute walk to the Elizabeth line. Clean linens, warm showers. It's not the Ritz, but if you're hardly in the room, as we were, then this is your place. PLUS some of the nicest people on the planet. Two very big thumbs up.
Stayed 3 nights in Oct 2023
Response from Joey on Nov 6, 2023
Hi Cynthia, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

10/10 Excellent

Bishombhar, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Elizabeth line train station. Room was clean and property was well maintained
Stayed 3 nights in Sep 2023
Response from Barbara on Nov 6, 2023
Pleased to hear your kind words of gratitude,Bishombhar! We are going to do our best to never fail to impress you every time. Regards, Barbara

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management & staff were very welcoming & helpful. Went out of their way to help us with our commutes & to make our sightseeing in London as smooth & convenient as possible. Highly recommend OYO London Guest House
Stayed 2 nights in Sep 2023
Response from Joey on Nov 6, 2023
Hi, Linda! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good basic value for money and service so no criticisms.
Stayed 1 night in Sep 2023
Response from Joey on Nov 6, 2023
Hi, Robert! Happy to hear that you admire our services. We look forward to serving you soon. Regards, Joey

10/10 Excellent

Tachi

Stayed 1 night in Aug 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and couldn’t do enough for us. They directed us through the train network to ensure we got to them via the best route. They rung to make sure we knew where to go when we got off the train.
Stayed 1 night in Aug 2023
Response from Maria on Sep 12, 2023
Pleased to hear your kind words of gratitude, Charlotte! We are going to do our best to never fail to impress you every time. Regards, Maria

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty & Smells of xxx
Room was dirty and smelled unclean. Hotel and bedroom was tired, old and sticky furniture. Photos on the website are nothing like the room I was in
Stayed 1 night in May 2023
Response from Ava on May 24, 2023
Hi, Guest! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

4/10 Poor

Tyler

Travelled with group
Disliked: Property conditions & facilities
Broken shower head, broken extractor fan in the bathroom. Kept my £50 security deposit for no apparent reason, the room was left clean & tidy when we left. The fire alarm activated due to the steam after the 3 of us had showers in the morning & the bathroom door was slightly ajar allowing steam to escape. A knock 5 minutes later we were accused of smoking in the room, reiterated our point none of us smoke but that was brushed off & was told if you want to smoke then smoke out the window ha. Even if I did smoke I wouldn't smoke in my own house never mind a residence that isn't mine as the smell is foul. Wouldn't consider returning mainly just due to the facilities in the room.
Stayed 1 night in May 2023
Response from Ava on May 24, 2023
Something like this should not have happened, Tyler! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ava

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for central London, very easy check in, reception staff were really friendly and an excellent price for London Room was clean, however the paint work was tired but this did not detract what is a good hotel
Stayed 1 night in May 2023
Response from Ava on May 18, 2023
Hi Paul! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Regards, Ava

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Lisa on Apr 12, 2023
Hey, Guest! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

10/10 Excellent

Ching Cheung Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value of Money! 5 minutes of walk to Acton Main Station.
Stayed 3 nights in Feb 2023
Response from Lisa on Mar 7, 2023
Pleased to hear your kind words of appreciation, Ching! We will try our best to never fail in amazing you every time. Regards, Lisa

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ava on Mar 2, 2023
Thanks for rating us superbly, Guest! Glad to know that you loved our services :) Regards, Ava

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good, but could improve.
On arrival, we were made to feel very welcome & was offered complimentary parking. On entering the room, there was a very horrible smell coming from the bathroom, poor sewage smell which was immediately seen to & rectified. We only had one pillow each which was hard & uncomfortable & only realised there weren't extra pillows after getting in close to midnight which was too late to inform reception! Finally, the television didn't work which I reported on checking out. Overall, the room was spacious & clean & had plenty of tea/coffee making facilities 🙂
Stayed 1 night in Feb 2023
Response from Lisa on Feb 14, 2023
Something like this should not have happened, Helen! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Lisa

10/10 Excellent

Ian

Stayed 1 night in Dec 2022
Response from Lisa on Jan 10, 2023
Hey, Ian! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

2/10 Terrible

Jóhann

Stayed 2 nights in Dec 2022
Response from Ava on Dec 22, 2022
Hi, Johann! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Emile

Stayed 2 nights in Dec 2022

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Goodnbalue
Small but good value. TV picture quality wasn’t great. Otherwise no complaints
Stayed 1 night in Sep 2022
Response from Ammy on Oct 2, 2022
Hi, Michael! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fine accommodation
Was perfectly adequate. Felt a bit uncomfortable being asked to leave £50 cash deposit, but it was returned on checkout.
Stayed 1 night in Sep 2022
Response from Eva on Nov 19, 2022
Thanks for taking out your valuable time to rate us, We will work even harder to make your stay a memorable one :) Regards, Eva

10/10 Excellent

Lauren

Stayed 1 night in Sep 2022
Response from Ammy on Oct 2, 2022
Hi, Lauren! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, small hotel with local shops and the tube nearby. Good value for money. Great if you're staying in and around Acton.
Stayed 2 nights in Aug 2022
Response from Arthur on Sep 6, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Good

Mac

Travelled with family
Liked: Cleanliness, staff & service
It's clean!
It's clean, basic decent accommodation. A little limited in information before booking there is parking but they want an arm and a leg, alternative parking is cheaper, and no breakfast is available ! If you call to book they try to make you pay more than online prices......don't call!
Stayed 2 nights in Aug 2022
Response from Arthur on Sep 1, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff we're exceptionally helpful. Room was clean upon arrival and cleaned during the day. Fresh towels were provided each day.
Stayed 2 nights in Aug 2022
Response from jane on Aug 23, 2022
Thanks for rating us, Mark! Your review made our day. We hope to delight you with our services. Regards, Jane!

10/10 Excellent

Gary

Stayed 1 night in Aug 2022
Response from Ammy on Aug 19, 2022
Hi, Gary! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
A great place and location for the price, and they were very nice and accommodating.
Stayed 2 nights in Aug 2022
Response from Jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

4/10 Poor

Verified traveller

Business traveller
Overpriced for what you get.
Was disappointing, I was "upgraded" to a double bed instead of a single, but the room was so small it would of been better as a single. No AC, and the heat that the fridge radiated made the room a complete sweat box. Don't think I will be rushing to stay here again.
Stayed 3 nights in Aug 2022
Response from Jon on Aug 19, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot room but pleasant service and quiet
Very nice service from the day receptionist who was friendly, helpful and unobtrusive. The room was very warm (possibly due to the fridge in the room though and it is July and hot outside) but there was a fan in the room too and they had opened the windows before we arrived. It was nice and quiet and there was a nice outside street side area to sit at to eat a picnic.
Stayed 2 nights in Jul 2022
Response from Jon on Aug 17, 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Our overall stay was alright, but they do not give you a continental breakfast like it was advertised, all you will get is tea and coffee.
Stayed 1 night in Jun 2022
Response from Ammy on Jul 11, 2022
Hi, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Amelia.

10/10 Excellent

Pui Chu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time stayed in OYO Acton and so happy that they upgraded my single room to triple. Clean and quiet. Definitely will come again thank
Stayed 2 nights in Jun 2022
Response from Ammy on Jul 10, 2022
Hi, thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

4/10 Poor

Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good service but that’s the only positive
We arrived a little early and only had to wait 20 minutes for our room. The room was tiny and extremely hot despite a fan on full blast in the room. The bathroom was clean but you had to sit at an angle to fit on the loo!! There was a fridge but it was in the wardrobe and was a large contributor to the heat in the room. We thought that breakfast was included as we had stayed here before but it wasn’t. Our room was very noisy - apart from the whirring fan on all the time there was a manhole cover in the road outside and we could hear the cars bouncing over it both day and night. The service was very good despite everything else. Our cases were brought from the car and returned on our departure. There was always someone available to hand in or collect our key. We were just disappointed overall due to the negative things above and wouldn’t stay there again as a result.
Stayed 2 nights in Jun 2022
Response from Monish on Jun 28, 2022
Sorry to hear that you did not have a good experience this time around. Please accept our apologies for the issues, some of which is out of our control but if you give us another chance we hope to redeem ourselves and make sure you do not get the same room next time. We will look to allocate you a large double room at the back of the hotel away from the street noise. Kind regards Monish Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As this was my first solo trip I wanted somewhere quiet and within walking distance of trains and buses. I eventually chose Oyo because I read the reviews and saw that it was a good place to stay. After staying there for 3 nights I can say that I had an absolutely amazing stay. The room was a good size, bed was super comfortable, the en-suite bathroom was a good size with a really good shower. Fridge, telly and tea/coffee stuff in the room on arrival and topped up every day. I found the place very clean and sanitary. Was nice to stay at a place and not have completely white bedding. The staff at the guest house are all fantastic too. As it was my first time travelling on my own, naturally I had many questions. It felt like every 10 minutes I was knocking on the office door to ask another question. Every time this happened though, the staff were incredible and helped me so much. From printing off a route to get into central London to actually running to the bus stop to tell me I was at the wrong one. They also booked a taxi for me to get back to Victoria coach station which I appreciated greatly. Once again, I cannot thank everyone there enough for making me feel welcomed and very safe. Would definitely stay here again on my next trip to London.
Stayed 3 nights in Jun 2022
Response from Simon on Jul 10, 2022
Hi, Jay! We are grateful that you took the time to rate us highly. We feel blessed to have your love and support. Regards, Simon

8/10 Good

philippe

Stayed 7 nights in Feb 2022
Response from Cheshta on Mar 1, 2022
Much thanks to you for rating us positively, Philippe! Delighted to know you loved our services. Have a nice day. Regards, Ivy

8/10 Good

Graham

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2021
Response from Cheshta on Nov 27, 2021
Thanks for the positive rating, Graham! Hope to welcome you again soon. Regards, Ivy

8/10 Good

Girmay

Stayed 1 night in Aug 2021

10/10 Excellent

shakhzod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Been to london for one night stay at this hotel, was perfect for my needs.
Stayed 1 night in Jul 2021
Response from Katey on Jul 9, 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Katey

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from Ammy on Mar 18, 2020
Thanks a ton for the amazing rating. We are glad that we succeeded in matching your experience with your expectations. Regards, Ammy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room , bathroom bit small but also clean, friendly staff.
Stayed 1 night in Mar 2020
Response from Ammy on Mar 12, 2020
Hi, Thanks a lot for staying with us. Hope to host you soon. Looking forward to your continuous love and support :) Regards, Oliver

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay.
A great value stay. Clean, has a fridge and comfortable. Good for one night though not much in the area but co-op, sainsburys and a Balit takeaway.
Stayed 1 night in Feb 2020
Response from Cheshta on Feb 20, 2020
Hi, Victoria! Delighted to see you liked our services. Do give us more chances to delight you in the future as well. Regards, Cheshta

8/10 Good

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, lovely hosts, good room
Great value for money, was just visiting London for a few days and know Acton very well. Great location for those driving as not too central and easy when come from the south west area. A 10/15 minute walk away from Acton High Street with good pubs on. Hosts were lovely and welcoming and kind upon arrival and when coming in and out of the building. Room was small but was expected, had all the essentials you needed and was great value for money. Shower and bathroom were lovely and although the room was quite basic in design, it has everything we needed and was easy to access. Parking behind was a bonus and I could see my car from my window so I knew it was safe. Didn’t sleep great the first night because of outside noise (I’m a light sleeper) but slept great the second night as my body adjusted to the environment. Would definitely stay again and would recommend to anyone looking for somewhere easy and cheerful to stay. Photos taken of room on booking were very accurate.
Stayed 2 nights in Jan 2020
Response from Ammy on Jan 28, 2020
Hi, Brandie! Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The loft room was cramped. The fridge barely worked and made a constant humming/chattering noise
Stayed 5 nights in Jan 2020
Response from Ammy on Jan 26, 2020
Regret for the trouble caused. Thanks for notifying this issue to us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Ammy.