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K West Hotel & Spa

Photo gallery for K West Hotel & Spa

Featured Image
Indoor Spa Tub
Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board
Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board
Hypo-allergenic bedding, in-room safe, soundproofing, iron/ironing board

Overview of K West Hotel & Spa

K West Hotel & Spa

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Richmond Way, London, England, W14 0AX

Explore the area

  • Popular LocationWestfield London Shopping Centre10 min walk
  • Popular LocationKensington High Street13 min walk
  • Popular LocationEventim Apollo18 min walk
  • AirportLondon (LHR-Heathrow)21 min drive

Choose dates to view prices

About this area

London

In the city center, K West Hotel & Spa is in Shepherd's Bush, a neighborhood in London with good shopping. Royal Albert Hall and Marble Arch are notable landmarks, and some of the area's popular attractions include Natural History Museum and Science Museum. London Eye and Madame Tussauds Wax Museum are not to be missed. Guests appreciate the hotel's convenience to public transportation: Shepherd's Bush Underground Station is 4 minutes by foot and Shepherd's Bush Market Underground Station is 10 minutes.

What's nearby

  • Westfield London Shopping Centre - 10 min walk
  • Kensington High Street - 13 min walk
  • Eventim Apollo - 18 min walk
  • Kensington Gardens - 4 min drive
  • Kensington Palace - 5 min drive

Restaurants

  • PizzaExpress — 3 min walk
  • Chop Chop — 4 min walk
  • Pizza Fresco — 5 min walk
  • Bird in Hand — 5 min walk
  • The Havelock Tavern — 6 min walk

Getting around

  • Shepherd's Bush Underground Station - 4 min walk
  • Shepherd's Bush Station - 6 min walk
  • Heathrow Airport (LHR) - 21 min drive

About this property

K West Hotel & Spa

Eco-friendly London hotel in Shepherd's Bush, near Westfield London Shopping Centre
This smoke-free hotel features a full-service spa, a restaurant, and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a spa tub are onsite. All 219 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with digital channels, and guests can also appreciate conveniences like refrigerators and coffee makers.
K West Hotel & Spa offers 219 accommodations with safes and complimentary bottled water. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, K Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of We're Good To Go (UK)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 29 per day)

Food and drink

  • Continental breakfast available for a fee daily: GBP 12.00 per person
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Aerobics classes
  • Full-service spa
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • Arabic
  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Portuguese
  • Russian
  • Spanish

Business services

  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • In-room massage
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in on Saturdays and Sundays is 3 PM.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per day
  • Spa fee: GBP 25 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: GBP 12.00 per person (approximately)
  • Self parking fee: GBP 29 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per night
  • Facilities fee: GBP 25 per person, per day and includes use of: sauna; spa tub

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts debit cards, debit cards, debit cards, debit cards, and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel K West
K West Hotel
K West Hotel London
K West London
K West Hotel & Spa London, England
k West Hotel And Spa
K West
K West Hotel & Spa Hotel
K West Hotel & Spa London
K West Hotel & Spa Hotel London

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 419 out of 979 reviews
5 - Excellent 43%
Rating 4 - Good. 355 out of 979 reviews
4 - Good 36%
Rating 3 - Okay. 137 out of 979 reviews
3 - Okay 14%
Rating 2 - Poor. 42 out of 979 reviews
2 - Poor 4%
Rating 1 - Terrible. 26 out of 979 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my fiancé and I really enjoyed our stay! The room and bathroom were very clean and very large, which was great. The decor is really nice and modern, and the bar area is adorable! The restaurant is nice too - we went for lunch and the food was really good! Room prices are definitely some of the best in the area for what you get. We used the spa and the hot stone massages were excellent. Unfortunately we missed our spa facilities reservation so we were unable to use that area. Speaking of which, I will say that one huge downside of staying here is that the spa facilities (pool, steam room, etc.) are NOT complimentary for hotel guests, even those who book an actual spa treatment (massage, facial, etc.). If you are a hotel guest AND getting a spa treatment, facility use should definitely be complimentary. I understand making reservations for it in the covid-era, but a facilities charge for a hotel guest who booked two massages is a bit over the top in my opinion. We were also celebrating my fiancés 30th birthday, which I mentioned upon booking! It was disappointing to check in and learn that we were placed in a first-floor room (which is actually downstairs - reception is on level 3). That being said, the staff were accommodating and moved us up to a higher floor which was much appreciated! Overall, our stay here was great and we would definitely come back!
Stayed 1 night in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities
Excellent spa and treatment facilities
Stayed 1 night in Nov 2021

4/5 Good

Liked: Staff & service
Good
Stayed 1 night in Sep 2021

4/5 Good

Liked: Cleanliness
Pre-checkin worked well.
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I stayed at K West for a few days while in West London to attend Ed Sheeran's gig at Sheperds Bush Empire. The location is great for those going to gigs at the Empire, as well as to the tube station, which is just a five minute walk. The lobby is pleasant, with the bar just off the lobby. I booked a room with two twin beds, and had signed in online via the app advertised by the hotel for a no contact check in. It didn't work on arrival however, so I had to walk back down to reception to get room keys. The room itself was a little dated, however the beds were comfortable. The bathroom was showing some signs of wear also, but was clean and functional. The air con in the room appeared to work at first, but several times throughout our stay it would stop working and start blowing hot air into the room. It did this so often we just turned it off and slept with the windows open, despite this not being the safest thing to do. The wifi was terrible, it would work and then drop off every few minutes so you had to reconnect. It was also extremely slow when it did work, being a public wifi there were probably a lot of people on it. We also found an issue with room service not replacing items such a shampoo/toilet tissue/towels. We tried to call reception about this as well as the air con, but no-one ever picks up the phone. I had no toilet tissue one night and used napkins from our takeaway. That's really not okay. K West needs to improve upon their customer service.
Stayed 4 nights in Sep 2021