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ibis London Excel Docklands

3.0 star property
Eco-certified hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for ibis London Excel Docklands

Exterior
Front of property
Twin Room, 2 Single Beds
Business centre
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Pet-friendly
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, 2 Twin Beds

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds

8.6 out of 10
Excellent
(20 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, 2 Twin Beds, Accessible

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed (SweetRoom)

In-room safe, desk, laptop workspace, blackout drapes

Double Room, 1 Double Bed (SweetRoom)

8.6 out of 10
Excellent
(77 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the area

Located in Docklands, a neighborhood in London, ibis London Excel Docklands is near the airport and near a metro station. O2 Arena and The British Museum are cultural highlights, and some of the area's notable landmarks include Tower of London and Tower Bridge. Don't miss out on a visit to London Eye. Spend some time exploring the area's activities, including golfing.
Visit our London travel guideOpens in a new window
Map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • O2 Arena - 4 min drive - 2.0 km
  • Tower of London - 12 min drive - 7.5 km
  • Tower Bridge - 13 min drive - 7.8 km
  • London Bridge - 15 min drive - 8.8 km

Getting around

  • West Ham Station - 4 min drive
  • Royal Victoria DLR Station - 5 min walk
  • London City Airport (LCY) - 11 min drive

Restaurants

  • ‪Sandwich & Co - ‬3 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Upper Deck Restaurant - ‬1 min walk
  • Starbucks
  • Nakhon Thai Restaurant

About this property

ibis London Excel Docklands

Eco-certified hotel near O2 Arena
Located close to Tower Bridge and Tower of London, ibis London Excel Docklands provides dry cleaning/laundry services, a bar, and a business center. The on-site international cuisine restaurant, FOGGS, serves dinner. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Express check-out, express check-in, and multilingual staff
  • A computer station, a TV in the lobby, and smoke-free premises
  • Guest reviews speak highly of the helpful staff and location
Room features
All 278 rooms offer comforts such as laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • 22-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, free infant beds, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
ibis Excel London Docklands
ibis London Docklands
ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

Frequently asked questions

Is ibis London Excel Docklands pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 20 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at ibis London Excel Docklands?

As of Aug 17, 2025, prices found for a 1-night stay for 2 adults at ibis London Excel Docklands on Aug 20, 2025 start from CA $114.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at ibis London Excel Docklands?

Self parking is available for GBP 25 per day.

What time is check-in at ibis London Excel Docklands?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at ibis London Excel Docklands?

Check-out is at noon.

Where is ibis London Excel Docklands located?

Located in Docklands, this eco-certified hotel is 2 mi (3.1 km) from O2 Arena and within 6 mi (10 km) of Tower of London and Tower Bridge. London Bridge and The British Museum are also within 9 mi (15 km). Royal Victoria DLR Station is 5 minutes by foot and Custom House Station is 7 minutes.

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ibis London Excel Docklands Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 469 out of 1005 reviews
Rating 8 - Good. 342 out of 1005 reviews
Rating 6 - Okay. 133 out of 1005 reviews
Rating 4 - Poor. 41 out of 1005 reviews
Rating 2 - Terrible. 20 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chrisann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was nice,clean and friendly staff.Transport is quite convenient too.I will surely recommend this hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for excel visit. View over water- staff excellent at checkin
Stayed 1 night in Aug 2025

8/10 Good

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet and convient
Stayed 1 night in Aug 2025

8/10 Good

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the event we were participating in!
Stayed 2 nights in Jul 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Made a day that was blighted with problems fade away with their great customer service. Can't recommend them enough, always love my stay there and hoping for plenty more.
Stayed 1 night in Aug 2025

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to trains. Bathrobes were also a plus
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Great location
Stayed 2 nights in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, breakfast was lovely
Stayed 1 night in Apr 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and extremely helpful when assistance needed to book transport. The quality of the breakfast was outstanding and although the evening dining options were limited ,there were plenty of alternative options nearby.
Stayed 2 nights in Jul 2025

6/10 Okay

Anina Dam

Liked: Cleanliness
Perfect for a visit at Excel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hotel in fantastic location. We travelled with our dog and were welcome in all areas of the hotel, a refreshing change which made our stay super relaxing. Staff very thoughtful, nice bar area and gluten-free food options also a big bonus. Room was well appointed and quiet. Very happy we chose this hotel, excellent value for money and only a short tube ride from central London.
Stayed 2 nights in Jun 2025

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Check in was a bit slow, a self check in option like at Premier Inn would be great. Otherwise clean modern hotel very close to the Excel and transport links.
Stayed 3 nights in Jul 2025

10/10 Excellent

Byron

Liked: Cleanliness, amenities, property conditions & facilities
The staff are excellent
Stayed 2 nights in May 2025

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful hotel dirty and massive cost for awful room
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
If you're going to an event at the Excel center this is the perfect location. There is plenty of food and a coffee shop all in walking distance. The hotel also has a bar and restaurant. The bed was a little hard, but room was bigger than expected.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kerry-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel for price and convenience to the O2. Perfect for our needs
Stayed 1 night in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great hotel, great value for the price and had a beautiful view of the dock. There were robes in the room and nice bottled water, have to mention how super clean it was- this hotel really did all the little things right to make it a lovely stay. I wasn’t expecting the level of greatness we got as it was a budget hotel but ticked all the boxes!!
View
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Excellent location and amazing view of the docks
Stayed 1 night in Apr 2025

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room nice and clean staff very friendly
Stayed 1 night in Mar 2025

10/10 Excellent

Daphne

Liked: Cleanliness, amenities, property conditions & facilities
The staff member is the restaurant was a credit to your hotel. His personality and friendliness was outstanding.
Stayed 1 night in Jun 2025

8/10 Good

Julie

Hotel was lovely but there was not always someone at the bar to get a drink you were left waiting for someone to come.
Stayed 1 night in Jul 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the staff were really friendly and approachable oh and there were some chocolate cookies were waiting for me when I checked in.
Stayed 3 nights in May 2025

10/10 Excellent

Jincy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 3 nights in Nov 2024

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities

Location - perfect

Great location, great staff. Just bed a little on the hard side.
Stayed 3 nights in Mar 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location for a visit to the O2, lots around the hotel and the staff were very friendly. It was a shame the air con wasn’t working in the room though, as it got pretty toasty in there.
Stayed 1 night in May 2025