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Reviews of The Prime London Hotel

3.5 out of 5
The Prime London Hotel
9 Knaresborough Place, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 83 reviews" "
Rating 8 - Good. 17 out of 83 reviews" "
Rating 6 - Okay. 5 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly accommodating! The bathroom needed two things: more shelves for guests to use and a safety bar in the bathtub/shower for holding while getting in and out of tub.
Stayed 4 nights in Mar 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here. The people who work there were all fabulous. They were friendly & very conscientious. The only snag at all is that their WiFi was very weak. It would look connected & even showed all the bars, yet nothing would load. I was visiting for leisure, so that really didn’t bother me too much. However, if you’re on business or need WiFi for any reason, this might not be the place for you. I was on the 3rd floor…perhaps it works better on other floors? But overall, I was very pleased & will definitely stay there again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jesus

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent property located on a quiet street. Charming London architecture. Just the way you want the place you are staying in London to look. Clean modern room with coffee and tea and water bottles. Comfortable bed and quiet at night. This will be our go to on any future trips to London.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lijun

Stayed 1 night in Oct 2023

10/10 Excellent

Debra, Winnsboro

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. Small, boutique hotel. Very friendly and helpful. Room comfortable. Half shower door is always tricky for me. Can’t figure out how not to get the floor wet. The tub was a little slippery. Great location near restaurants and Earl Court train station. Staying there again in December.
Stayed 4 nights in Sep 2023

8/10 Good

Patrick

Stayed 2 nights in Oct 2023

8/10 Good

yasmine s solide

Stayed 6 nights in Aug 2023

6/10 Okay

Shao Ze

Liked: Staff & service, amenities
The room is very small and facing the street which means your privacy can be impended at times. I have literally no room to move around after placing my small carry on and a bag pack in the room. Location is great though with Earl’s Court station steps away from the property.
Stayed 1 night in Aug 2023
Response from The Prime London Hotel Management on Sep 22, 2023
Dear Ms. Shao Ze, We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,The Prime London Hotel Management

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and large room with great customer service. No frills but comfortable bed, big bathtub, centrally located in a lively neighborhood.
Stayed 5 nights in Jul 2023
Response from The Prime London Hotel Management on Sep 22, 2023
Dear Mr. Howard,We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,The Prime London Hotel Management

10/10 Excellent

MahfCo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at the property and the staff were extremely nice.
Stayed 1 night in Jul 2023
Response from Nelson Marcelino, General Manager on Jul 12, 2023
Dear valued guestWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

EDWARD ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel team was very helpful...
Stayed 6 nights in Jun 2023
Response from Nelson Marcelino, General Manager on Jul 18, 2023
Dear EdwardWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

6/10 Okay

Alison

Stayed 2 nights in Jun 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear AlisonWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location
Friendly staff, great location, nice little boutique hotel. Wifi was an issue - it didn’t work half the time.
Stayed 4 nights in Jun 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear guestWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient. Would stay here again. Helpful, kind staff.
Stayed 3 nights in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear SandraWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear SandraWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear RahulWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, quiet (mostly) and in an area that was easy to get in & out of. It was on a quiet side street and not on a main route.
Stayed 3 nights in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear ChristopherWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay would stay again
Stayed 3 nights in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear JenniferWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

mona, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had the pleasure of staying at the Prime Hotel in London for 4 night this month. It is a quaint little spot that is so conveniently situated, with respect to the Earl's Court Underground , as well as any amenities one might need.Our room was lovely and the bed was especially comfortable. The staff were very kind and amiable, and there was the advantage of housekeeping which was a bonus. We will recommend the prime to all of our friends and family.
Stayed 4 nights in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear MonaWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear JessicaWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 Good

RoseAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was stellar and the room was well-appointed but it was TINY! I knew by selecting an ‘extra-large Twin’ that we were taking our chances but we could hardly turn around in the room. There was also a lot space taken up by a wardrobe and mini-fridge.
Stayed 3 nights in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear RoseAnnWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Sun

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, no frills, clean room, very reasonable price.
Stayed 4 nights in Apr 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear SunWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, professional, home like environment! My wife and I enjoyed two weeks in this lovely location.
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear NicholasWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderful hotel with a very service oriented front desk. Ana-Maria genuinely wants you to enjoy your stay. The hotel is conveniently located. So far, I’ve walked to the National History Museum, Harrods, Hyde Park and Holland Park. Also, the train station is literally one city block away. 👍
Stayed 3 nights in May 2023
Response from Nelson Marcelino, General Manager on Jun 28, 2023
Dear RitaWe appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

8/10 Good

Jennifer

Stayed 3 nights in Apr 2023

10/10 Excellent

Kanize

Stayed 1 night in Mar 2023
Response from Nelson Marcelino, General Manager on Apr 14, 2023
Dear Kanize, We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and friendly staff
Everyone was very helpful and friendly and couldn’t have done more for you
Stayed 1 night in Mar 2023
Response from Nelson Marcelino, General Manager on Mar 18, 2023
Dear Sue,We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Lloyd

Stayed 1 night in Feb 2023
Response from Nelson Marcelino, General Manager on Mar 18, 2023
Dear Lloyd,We appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for 1
I opted for the small double, but the room was practically the size of the bed with very little room. Saying that they had included some nice amenities like a fridge and a lovely bath and shower. There was no stool for the desk so had to use the luggage rack. Suggested a folding stool and shelf next to bed and then would have been ideal. Lovely staff, very clean and quiet. Everything worked as expected and would stay again.
Stayed 1 night in Jan 2023
Response from Nelson Marcelino, General Manager on Jan 28, 2023
Dear guest, Thank you for taking the time to review your stay with us, and thank you for your honest words. We will definitely take your advise into consideration in order to improve our service and guest satisfaction. Warm regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room very small, you can reach everything from your bed, but comfortable
Stayed 2 nights in Jan 2023
Response from Nelson Marcelino, General Manager on Jan 21, 2023
Dear Guest,Thank you for taking the time to review your stay with us.He hope to see you again soon.Warm regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2023
Response from Nelson Marcelino, General Manager on Jan 21, 2023
Dear Guest,Thank you for taking the time to review your stay with us.He hope to see you again soon.Warm regards,

10/10 Excellent

Mark C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2022
Response from Nelson Marcelino, General Manager on Jan 9, 2023
Dear Mark, Thank you very much for this kind review. We are delighted that you enjoyed your stay with us.Warm regards,

10/10 Excellent

Magin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Very Good Stay
Stayed 2 nights in Dec 2022
Response from Nelson Marcelino, General Manager on Jan 5, 2023
Dear Magin,Thank you very much for this kind review. We are delighted that you enjoyed your stay with us.Hope to see again in your next visit to London.Warm regards,

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bed is extremely uncomfortable. Room and hallways are so tiny. It’s for older people looking for quiet.
Stayed 3 nights in Dec 2022
Response from Nelson Marcelino, General Manager on Dec 24, 2022
Dear Renee,Thank you for your honest review, we appreciate your feedback since we’re always striving to exceed expectations and we’re disappointed we failed to meet yours. Worry not, as we are just getting started, and we’ll have perfected every service detail on your next visit. We hope to welcome you again in the future.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Deal, Great Location, Nice Room
What a deal! The rooms are a tad small, but I was solo and it wasn't a big deal for me. The bathroom was good size. It's right down the street from the Tube and there are several decent pubs and restaurants nearby.
Stayed 3 nights in Nov 2022
Response from Nelson Marcelino, General Manager on Dec 24, 2022
Dear Jared,Thank you for taking the time to write your opinion about The Prime London Hotel. I am really contented to hear from you that you had a great experience at our hotel. We try to make all our guests happy and comfortable during their stay and enjoy the atmosphere of being relaxed. We will be very pleased if you come and visit us again very shortly, we hope to see you very soon.Warm regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent. Very clean and everything in working order. Very helpful staff
Stayed 4 nights in Dec 2022
Response from Nelson Marcelino, General Manager on Dec 24, 2022
Dear James,We would like to thank you for taking time to provide your feedback. We are delighted to know you enjoyed your stay with us.Hope to see you again in your next visit to London.Warm regards,

2/10 Terrible

Emile

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Extremely small room, not worth the price .
Response from Nelson Marcelino, General Manager on Dec 9, 2022
Dear Emile,Thanks for taking the time to review your stay at our hotel.We are sorry to hear that you were not entirely satisfied with your room; we do offer a variety of room types and sizes and our team members are always available to assist in finding a room that perfectly suits your requirements; please do not hesitate in letting us know of any preference for your next stay.We would be delighted to welcome you back on another occasion.Warm regards,

6/10 Okay

Chloe

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Nelson Marcelino, General Manager on Dec 9, 2022
Dear Chloe, we appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

6/10 Okay

Katie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2022
Response from Nelson Marcelino, General Manager on Dec 9, 2022
Dear Katie, we appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

Ching

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good size of room, friendly staff, good location
I had a great and comfortable stay at The Prime London Hotel. The location is near the Earl's Court subway station; also, you can find good restaurants around very easily. The size of room is big enough for you to have a comfortable stay. The staffs are all very friendly. I recommend this hotel for your stay in London.
Stayed 2 nights in Dec 2022
Response from Nelson Marcelino, General Manager on Dec 9, 2022
Dear Ching, Thank you so much for your detailed review on your stay at The Prime London Hotel. We appreciate your positive feedback, and we are glad to find that we managed to make your stay comfortable and pleasant. All of our staff members care about meeting all the needs of our guests, being professional and helpful at all times. We hope to welcome you back in the near future!Warm regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and helpful. Well located and convenient for getting around. Room was small but clean and well maintained. Wifi was strong and reliable. Would stay again.
Response from Nelson Marcelino, General Manager on Dec 9, 2022
Dear Amy, Thank you for taking the time to write your opinion about The Prime London Hotel. I am really contented to hear from you that you had a great experience at our hotel. Looking forward to meet you again in your next visit to London.Warm regards,

8/10 Good

Joseph, Union City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean and convenient hotel to stay. Close to many restaurants, coffee and transportation. The staff was pleasantly helpful.
Response from Nelson Marcelino, General Manager on Dec 9, 2022
Dear Joseph, we appreciate you taking the time to write a review for The Prime London Hotel. We are glad that you enjoyed your stay, and we are eager to see you soon at our hotel.Warm regards,

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent value
Response from Nelson Marcelino, General Manager on Nov 30, 2022
Dear James,Thank you very much for this kind review. We look forward to seeing you again on your next visit. Warm regards,

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated small hotel. Convenient to the subway station. If you like to walk, you’d get to many places/ attractions within 30 minutes. They offer coffee, tea and some free snacks ( apples, bananas) but do not serve any breakfast. Quiet street. There is a lift there - a big plus! Would stay again.
Stayed 2 nights in Nov 2022
Response from Nelson Marcelino, General Manager on Nov 30, 2022
Dear Natalia,We would like to thank you for taking time to provide your feedback. We are delighted know you had a pleasant stay with us.Warm regards,

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located a short walk from Earls Court tube station. The room was not huge but it worked perfectly for two of us. Very much enjoyed our stay and will stay here again next time we are in London.
Response from Nelson Marcelino, General Manager on Nov 30, 2022
Dear Charlotte,We're very grateful for your review and for your nice words. As you mentioned, we're close to two underground stations (Earl’s Court and Gloucester Road) from where you can easily commute around London. We'd be very happy if you decided to come for another stay with us.Warm regards.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Staff were friendly and really helpful. Room's modern and well appointed. Very convenient for earls court tube station
Stayed 1 night in Nov 2022
Response from Nelson Marcelino, General Manager on Nov 30, 2022
Dear Martin,Thank you very much for this kind review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Your positive feedback inspires us to continue with our efforts. We look forward to seeing you again on your next visit. Best wishes

10/10 Excellent

Ondre, CAVE CREEK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and exactly what we needed! Lovely comfy rooms and even lovelier staff. A couple minute walk from the station so amazing to get everywhere we needed with ease, yet super quiet in the room itself. Near Pauls and other nice breakfast, coffee and pastry places. Would definitely stay again - thank you and see you soon!!
Stayed 3 nights in Nov 2022
Response from Nelson Marcelino, General Manager on Nov 19, 2022
Dear Ondre,Thank you very much for this kind review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Your positive feedback inspires us to continue with our efforts. We look forward to seeing you again on your next visit. Warm regards,

10/10 Excellent

Christopher

Stayed 1 night in Nov 2022
Response from Nelson Marcelino, General Manager on Nov 18, 2022
Dear Christopher, Thank you for sharing your feedback. We are thrilled to notice that you selected the highest rating for our hotel which shows that you had a fantastic stay. Looking forward to meet you again in your next visit to London.Warm regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend. Exceptional staff. Lovely hotel. Very near Earls Court station.
Stayed 6 nights in Nov 2022
Response from Nelson Marcelino, General Manager on Nov 14, 2022
Dear Margaret,Thank you for taking the time to write your opinion about The Prime London Hotel. I am really contented to hear from you that you had a great experience at our hotel. We try to make all our guests happy and comfortable during their stay and enjoy the atmosphere of being relaxed. We would be very pleased if you come and visit us again, we hope to see you very soon.Warm regards,