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Reviews of Holiday Inn Express London - Swiss Cottage, an IHG Hotel

3 out of 5
Holiday Inn Express London - Swiss Cottage, an IHG Hotel
152-156 Finchley Road, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 353 out of 997 reviews" "
Rating 8 - Good. 504 out of 997 reviews" "
Rating 6 - Okay. 110 out of 997 reviews" "
Rating 4 - Poor. 18 out of 997 reviews" "
Rating 2 - Terrible. 12 out of 997 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Adam

Stayed 2 nights in May 2022

8/10 Good

Dror

Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 6 nights in Sep 2020

8/10 Good

Sophie, London

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice atmosphere. The double bed is great but the sofa bed not very comfortable. Reception staff are excellent. Overall good to stay.
Stayed 1 night in Aug 2020

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay here for a couple of days. Good location over the road from the tube. Parked our car here too. Felt safe at all times. Saw cleaning occurring regularly. Staff were friendly and helpful.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. We were just steps from a subway station and only 20 minute walk to Camden Market. The breakfast that was included was good. You could take it to go or sit and enjoy. The staff were all pleasant and helpful. Will stay here again when we return to London.
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Sofa bed was very uncomfortable, it was sinking in the middle. We had to put the bed mattress on the floor. Very disappointing.
Stayed 2 nights in Feb 2020

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Poor bed otherwise great!
Fantastic staff throughout, room was compact but clean, had everything needed the bed was incredibly uncomfortable and any slight movement it creaked so disturbed sleep. Location is great and breakfast was good too!
Stayed 1 night in Jan 2020

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, staff & service
24hrs of road noise
Hotel, room, staff and breakfast was ok, good I suppose, but the noise from the 24hr traffic was horrendous and prevented my wife, son and I having an even average night's sleep. Ill fitting window with vents to allow a nice cool breeze (fine) but road noise, no. These road facing rooms should be offered at a better discount
Stayed 1 night in Jan 2020

4/10 Poor

Mike, Illinois

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Internet extremely slow which is very important for an international traveler. Breakfast was good. Water pressure low. Room was supposed to have fold out couch and instead had a cot.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and fantastic
Excellent Very good and helpful the receptionist both girls and man was very hepful and out they're way out.xc
Stayed 1 night in Dec 2019

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rosalba F. on Dec 31, 2019
Dear Benjamin, I'm glad to see that you gave us an 8/10 score. We hope you have enjoyed your stay in London. Once again thank you for taking the time to review your stay with us and we hope to welcome you back again very soon. Kind Regards

4/10 Poor

Shenaimsa, New York

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for 3 nights and overall quite satisfied. The hotel is very conveniently located across from a shopping mall with food spots and grocery store. More importantly, located about 5min walk from tube station. Room once sofa bed extended was small but not problem since there only to sleep. The WiFi was unfortunately not functioning properly (very slow) the first two nights, which was quite frustrating but was then fixed after that. The free breakfast was great with lots of variety and on weekends with extended timings (very useful given we woke up late due to jet lag). Overall would recommmend the hotel.
Stayed 3 nights in Nov 2019
Response from Rosalba on Dec 31, 2019
Dear Shenaimsa, Thank you for your review and for staying with us. Our goal is to ensure that each guest stay is an excellent one. We appreciate your nice comment regarding our Team and our included breakfast and the convenient location of our hotel. However, we are sorry we fell below your expectation regarding our internet connection. I ensure you that we will look into this point and our Management will do all the best to offer a better internet service next time. We would hope that you would give us another chance to make your stay as best as it can be. Kind regards

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 8 nights in Oct 2019
Response from Rosalba on Nov 5, 2019
Dear Anonymous, Thank you for your review and for staying with us. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will revise with our Team your score in order to provide a better experience in the future. I hope you will give us another chance to make your stay as best as it can be. Kind regards Rosalba F. GSM

10/10 Excellent

Verified traveller

Stayed 5 nights in Oct 2019
Response from Rosalba on Nov 5, 2019
Dear Anonymous, Thank you for your review and for staying with us. It is encouraging to read that you enjoyed the overall experience provided by our hotel. A positive guest experience is something our Team takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards Rosalba F. GSM

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go to this hotel
The room we were in was at the front of the hotel, very very nosey. Out from all sites, therefore spent a fortune on tube, taxis, and buses. The breakfast and room was very dam basic, for the price there were charging , definitely would not return.
Stayed 3 nights in Sep 2019
Response from Rosalba on Sep 29, 2019
Dear William, Thank you for taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. With regards

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The one member of staff on when I arrived was really helpful, the problem was that the room was dirty and in poor condition, he did everything he could and moved me to another room which was marginally better. Very very poor for a Holiday Inn
Stayed 1 night in Sep 2019
Response from Rosalba on Sep 29, 2019
Dear Anonymous, Thank you for your review and for staying with us. Our goal is to ensure that each guest stay is an excellent one. We are glad to hear you appreciated our Team effort and service. However, we are sorry we fell below your expectation regarding our room cleanliness. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate department. We would hope that you would give us another chance to make your stay as best as it can be. Sincerely,

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Rosalba on Sep 29, 2019
Dear Anonymous, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 Good

Gillian, Tel Aviv

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The fact that there was not a cheese selection at breakfast. No Fried eggs were available No fried tomatoes were available
Stayed 14 nights in Sep 2019
Response from Rosalba F. on Sep 29, 2019
Dear Gillian, Thank you for sharing your review following your recent stay with us. We are pleased you gave us a 4 out of 5 star review on some aspects of our services and facilities. On the other hand, we are very sorry to read that you experienced inconvenience because we did not meet your expectations regarding the variety of Holiday Inn Express breakfast. We will look into this point. I assure you the feedback of our hotel will be reviewed and forwarded to the appropriate department. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. With regards Rosalba F. GSM LONFR

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean and friendly staff. I felt welcomed as a foreigner. The Underground is very close by. The room was very clean and bathroom was small but accomodating for 2 people. Only complaint was mattresses were not of Holiday Inn standards.
Stayed 2 nights in Aug 2019
Response from Rosalba on Sep 1, 2019
Dear Anonymous, Thank you for taking the time to rate your stay with us. We are glad to hear that you appreciated our friendly Team service and the cleanliness of our rooms. Our location is handy and close to transports and the heart of London. We do apologize if the mattresses were not comfortable enough. We will look in to this matter. We hope you will give us the chance to welcome you again in the future. Kind regards Rosalba LONFR GSM

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, an amazing 3 star hotel, friendly staff, and very good basic / limited breakfast.
Stayed 4 nights in Aug 2019
Response from Rosalba on Sep 1, 2019
Dear Anonymous, We are pleased to hear you enjoyed your stay with us and the convenient location.We are also glad you enjoyed our breakfast and the service offered by the Team. We hope to get the pleasure of welcoming you back soon. Kind regards Rosalba GSM LONFR

6/10 Okay

diana s

Liked: Cleanliness, staff & service, property conditions & facilities
the room was smallish but fine. The problem I had was the double bed had two mattresses put together on it so the middle of the mattress was uncomfortable. The a/c was good and the bathroom and bedroom clean. Breakfast was buffet - not great - what you would expect scrambled eggs sausage , cereal and bread/croissants....not a huge choice. Basically it was fit for the purpose ....
Stayed 1 night in Aug 2019
Response from Rosalba on Sep 27, 2019
Dear Diana, Thank you for your review and for staying with us. Our goal is to ensure that each guest stay is an excellent one. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you again soon. Sincerely,

10/10 Excellent

Betzaida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay for 3+
Our stay was comfortable. We were well received and the staff was very generous and kind giving us information about our stay and our surroundings. The breakfast was a nice touch!
Stayed 1 night in Aug 2019
Response from Rosalba on Aug 16, 2019
Dear Guest, I am pleased to hear you enjoyed your stay and especially our breakfast. A positive experience is something our Team takes great pride in, and we value your feedback to improve the service day by day. We hope to get the pleasure of welcoming you back soon. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opposite a Sainsbury’s and good choice of restaurants. Breakfast was great. Thank
Stayed 1 night in Aug 2019
Response from Rosalba on Aug 16, 2019
Dear Anonymous, Thank you for taking your time in submitting your feedback about your recent stay with us. We are pleased to read that you have found our hotel, the breakfast and our location at your convenience and we do hope to welcome you back soon. Kind Regards

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Even though I had reserved a room after having been told by Expedia that there was rooms available, I arrived and was told there was no rooms available for me.
Stayed 1 night in Aug 2019

8/10 Good

Haim

Liked: Staff & service
Stayed 3 nights in Jul 2019
Response from Rosalba on Aug 16, 2019
Dear Haim, thank you for rating your overall experience with us with an high score. We hope to see you on your next trip to London With regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My reservation was for a family (194 sq ft) room but I received a standard room smaller and without sofa like it was shown in the pictures. Breakfast is good.
Stayed 1 night in Aug 2019
Response from Rosalba on Sep 27, 2019
Dear Anonymous, Thank you for your review and for staying with us. Our goal is to ensure that each guest stay is an excellent one. We are glad to hear you liked our breakfast. However, we are sorry we fell below your expectation regarding our room size. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. Again, many thanks for your feedback. We hope to see you again soon. Sincerely,

8/10 Good

Indika

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Rosalba on Aug 16, 2019
Dear Indika, thank you for the high score related to your recent stay. We hope you will visit us again. With regards

4/10 Poor

Saagar

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
The hotel was very comfortable and very clean. The staff were so friendly and helpful. It is very close to all amenities. We will definitely be staying there again.
Stayed 3 nights in Jul 2019

10/10 Excellent

maureen l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We were impressed by the breakfast. Very close to subway connections and convenient.
Stayed 2 nights in Jul 2019

10/10 Excellent

Neil, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location for Wembley visits
Great hotel for a trip to Wembley. Just one stop on the Met line makes this hotel an affordable option. We were on the road side and it can get a bit noisy one the traffic levels rise in the rush hour. If you're a light sleeper see if there is a room further from the road. 5 stars from me as it wasn't a problem.
Stayed 1 night in Jun 2019

10/10 Excellent

Kitti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
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Stayed 1 night in Jun 2019

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to London with Family- great place
Good location, You can get to Central London using the public transport. The concierge will also help you calling a Taxi if you want. The staff was very accommodating. We arrived and day earlier than originally planned and decided to stay an extra day too, the staff was so helpful and adding these extra days. Food selection for breakfast as okay. Only thing I wish they had was a place to clean laundry, however they were able to point out a place to do that.
Stayed 6 nights in Jun 2019

6/10 Okay

Farah

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019

8/10 Good

DJM, Glasgow

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an OK hotel, reasonable value, convenient location for most of North London, the centre and the West end.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to underground.fairly short walk to royal free hospital
Stayed 1 night in Jun 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improving hotel
Used this hotel on a number of occasions. Managed to secure a roof to the rear of the hotel which is much quieter. The breakfast offer has also improved. As always the staff were very helpful and friendly
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved we were so close to hopping rail, and traveling all over London. Room was small, but perfect. The staff was always professional and kind! We will be staying there next year, we became so comfortable to the area, great affordable bakery & coffee shops, affordable ethic diversity great restaurants and pubs!
Stayed 8 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Basic hotel, basic amenities
The room looked dated and was quite dark. The layout wasn't the best. The inflatable bed in the corner had a blood stain. The breakfast was great, as is the location.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's was good overall, but the sofa bed was very uncomfortable and didn't sleep at all in the night. NOT suitable for adults or larger children.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, great transport links, helpful staff.
Stayed 4 nights in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Had a nice stay here, passing thru on business. I arrived very late at night and all the local restaurants were closed. The guy at the front desk offered to make me a sandwich. He went out of his way to accommodate me. I’d definitely stay here again.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train and tons of different stores and businesses and places to eat around the area...perfect location
Stayed 5 nights in Mar 2019

10/10 Excellent

Keagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located. Good free breakfast, good service
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019