Coin salon du hall

Holiday Inn Express And Suites St.Thomas, an IHG Hotel – Avis

2.5 out of 5
Holiday Inn Express And Suites St.Thomas, an IHG Hotel
275 Highview Drive, Saint Thomas, ON

Avis

9,6

Exceptionnel

Note de 10 – Excellent, d’après 24 avis sur 29." "
Note de 8 – Bien, d’après 4 avis sur 29." "
Note de 6 – Acceptable, d’après 0 avis sur 29." "
Note de 4 – Médiocre, d’après 0 avis sur 29." "
Note de 2 – Terrible, d’après 1 avis sur 29." "

9,8/10

Propreté

9,2/10

Service et personnel

9,4/10

Commodités

9,8/10

État et installations de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Adjoa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice and clean hotel
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Ian F

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved it
Séjour de 2 nuits en mai 2024

10/10 – Excellent

RICHARD, Tehkummah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were friendly and accommodating. Room was perfect and quiet.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

William

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hassle free check in nice rooms lots of stores nearby a little snack bar in lobby but the hotel itself could use some more amenities
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 13 avr. 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 – Excellent

Katie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff are all lovely and kind. The rooms are modern, clean, and spacious. We had three adults and a child in a double queen for one night and didn't feel cramped. We made use of the breakfast buffet and the lounge, and enjoyed both.
Séjour de 1 nuit en avril 2024
Guest Relations a répondu le 13 avr. 2024
Dear Katie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 – Excellent

Paul

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had an excellent stay and would definitely stay again.
Séjour de 2 nuits en avril 2024
Guest Relations a répondu le 13 avr. 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 – Terrible

Ronald

Points faibles : Service et personnel
Don’t stay here. Wouldn’t allow me to pay for my room with debit and room deposit on VISA. The front desk insisted all payments are via credit card with zero option to pay with debit or cash. I’ve never ever heard of this and have never had it happen.

10/10 – Excellent

Zander

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
I thought I was awesome that it came with dove lotion, handwash, shampoo, conditioner and body wash, clean and rooms looked new
Séjour de 3 nuits en mars 2024
Guest Relations a répondu le 1 avr. 2024
Dear Zander, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Guest Relations a répondu le 1 avr. 2024
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Guest Relations a répondu le 1 avr. 2024
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 – Excellent

Dawn

Séjour de 2 nuits en mars 2024
Guest Relations a répondu le 1 avr. 2024
Dear Dawn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved our visit!
We loved our room, very clean and bed super comfortable. One of the best nights of sleep on the road we've had. Close to shopping and family. The staff was helpful and friendly. We'll definitely return.
Séjour de 1 nuit en février 2024
John Vega a répondu le 19 févr. 2024
Hello,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your experience.We are glad that to know that you enjoyed your stay with us! Your kind words are greatly appreciated and serve as a wonderful encouragement to all of us.We look forward to welcoming you back on your next visit.

10/10 – Excellent

Willy

Séjour de 1 nuit en février 2024
John Vega a répondu le 19 févr. 2024
Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your experience.We are glad that to know that you enjoyed your stay with us! Your kind words are greatly appreciated and serve as a wonderful encouragement to all of us.We look forward to welcoming you back on your next visit.

10/10 – Excellent

Kristine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything about this hotel was really lovely. It is new, nicely decorated, great meeting space, and incredibly friendly and helpful staff--from reception to cleaning staff. The hotel is next to some shopping areas which was convenient and is not too far from downtown or to other places of interest.
Séjour de 3 nuits en février 2024
John Vega a répondu le 19 févr. 2024
Dear Kristine,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your experience. We are glad that you enjoyed your stay with us!Your kind words are greatly appreciated and serve as a wonderful encouragement to all of us.We look forward to welcoming you back on your next visit.

8/10 – Bien

Tiffany

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s a very new hotel so they are still ironing out the kinks. Very clean and comfortable. I would say they need safety bars in the shower (my elder father had great difficulty). TV is very confusing to use and has little to nothing to watch. Check in was long and tedious but I know they are learning. Gentleman who ran the cafe in the morning was a Rockstar. What service and kindness. I’ll definitely stay again and recommend.
Séjour de 1 nuit en janvier 2024
John Vega a répondu le 29 janv. 2024
Dear Tiffany Branton,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your feedback with us.I am very sorry to learn that you were not informed about the accessible room options available at our hotel during your stay. To address this, we are reviewing our communication procedures to ensure that all our staff are fully informed and proactive in sharing information about our accessible rooms with our guests. We deeply value your feedback as it helps us improve and better serve all our guests.Once again, I apologize for the inconvenience and thank you for bringing this to our attention. If you have any further questions, concerns, or requests, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Sincerely,John Vega

10/10 – Excellent

Marc and Laura

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
John Vega a répondu le 29 janv. 2024
Dear Marc and Laura,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your feedback with us. We truly value your input as it helps us to improve our services and ensure a pleasant experience for all our guests.If you have any further questions, concerns, or requests, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Sincerely,John Vega

10/10 – Excellent

Gina-Lynn

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
John Vega a répondu le 29 janv. 2024
Dear Gina-Lynn,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your feedback with us. We truly value your input as it helps us to improve our services and ensure a pleasant experience for all our guests.If you have any further questions, concerns, or requests, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Sincerely,John Vega

10/10 – Excellent

Bhavesh

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Guest Relations a répondu le 5 janv. 2024
Hi, Bhavesh!Thank you so much for taking the time to rate your stay at the Holiday Inn Express & Suites St. Thomas; our entire team is delighted to hear that you enjoyed your stay with us!We strive to provide exceptional service to each of our valued guests, and we're thrilled to hear that our team's efforts made your visit memorable.Your review inspires us to continue delivering the highest standards of hospitality.Thank you so much for choosing Holiday Inn Express & Suites for your stay in St. Thomas. We look forward to welcoming you back soon!

8/10 – Bien

David

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were the very first customers here for a family wedding on NYs. The staff were so accommodating & excited to see us. A couple of issues that are normally seen with a new build were addressed quickly once we brought to their attention. When the bugs get ironed out - this will be a lovely place to stay in St. Thomas.
Séjour de 4 nuits en décembre 2023
John Vega a répondu le 31 janv. 2024
Dear David,Thank you for choosing Holiday Express & Suites St. Thomas and for taking the time to share your feedback with us. We truly value your input as it helps us to improve our services and ensure a pleasant experience for all our guests.As a newly opened hotel, we are navigating the challenges in our early stages of operation and your feedback has been vital in highlighting areas that needs improvement, and we really appreciate your patience during this period.If you have any further questions, concerns, or requests, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.Sincerely,John Vega