Ratings based on 2,788 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromb

This hotel is all about location

Posted 24-Sep-2016
So easy to stroll into airport, if you book through Expedia you don't get your Hilton points!!!!
4out of 5
by A verified traveller fromJersey

Nice hotel

Posted 16-Sep-2016
Cons: no usb charger. usually there is one a usb socket in the tv/radio alarm or something like that. apart from that everything else was good
Location: location was very handy even though i was flying from the north terminal. it only took me 10 minutes to get there
hotel is ok, nice location, nice staff. ok for a nights stay before/after you fly.
Comment from Hotel Management
16-Sep-2016 by Karen, Hotel Management
Thank you for again choosing this hotel for your accommodation. I was very pleased to see the scores given and read your comments. Very best regards,
3out of 5
by A verified traveller

Airport hotel

Posted 9-Sep-2016
We didn't arrive until late so only felt like eating in the hotel. This was very expensive, between £13 and £17 for a sandwich. Breakfast in the morning was stone cold. The rooms were nice enough
Comment from Hotel Management
12-Sep-2016 by Karen, Hotel Management
Thank you for choosing our hotel for your accommodation. I wassorry to read we had disappointed you and please accept my apologies. Best regards,
4out of 5
by A verified traveller fromMelbourne

Very convenient accommodation

Posted 8-Sep-2016
Pros: Convenient, clean and comfortable.
Location: Close to plan arrivals and also National Express bus departures.
Arrived on a very late flight into Gatwick and this was a very convenient as we were not able to get into town. Check in was quick and easy, room was large, clean and the beds were comfortable.
Comment from Hotel Management
12-Sep-2016 by Karen, Hotel Management
Thank you for choosing our hotel for your accommodation. I was very pleased to see such good scores and thank you so much. Best regards,
2out of 5
by A verified traveller

Smelly Bathroom

Posted 7-Sep-2016
The bathroom smelt bad - it was obvious the moment you opened the door. The source of the smell was the shower curtain. This was an issue the last time I stayed here. Housekeeping promptly replaced the shower curtain, with a clean one - end of problem, but why hadn't the smell been noticed and dealt with when the room was cleaned after the last quest.
Comment from Hotel Management
9-Sep-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was concerned to read your feedback and rest assured that I will be discussing your comments with my team. I hope to welcome you back with us in the not too distant future. Very best regards,
5out of 5
by A verified traveller

Perfect start to a holiday

Posted 6-Sep-2016
Pros: Ease of use
Stayed here the night before our flight to Canada. Easy drop off outside the back of the hotel, quick checki-in, nice quiet comfy room. Quick and easy drop check out in the morning, and a stroll to the terminal. Worth the £70 spent.
Comment from Hotel Management
7-Sep-2016 by Karen, Hotel Management
Thank you for your post and the terriffic scores...
5out of 5
by A verified traveller fromOrlando, FL

Excellent Hotel next to Gatwick South Terminal

Posted 5-Sep-2016
Hotel Staff friendly, attentive and courteous. Facilities excellent. Excellent value for money for a hotel with a covered walkway to Gatwick South Terminal. I will definitely stay here again in the future.
Comment from Hotel Management
5-Sep-2016 by Karen, Hotel Management
Thank you for choosing this hotel for your accommodation. I am so very grateful for the terrific scores given and delighted to read that you would return to this hotel and thank you for saying so. Best regards, Karen Ballam
4out of 5
by A verified traveller fromAustralia

Quiet rooms and attentive staff

Posted 3-Sep-2016
Pros: Quiet, convenient to airport and car drop off area. Nice restaurants, bar, staff.
Cons: Did not like that this hotel includes a service charge on top of advertised prices (tips)
Location: airport, car hire
Stayed overnight prior to flight and was happy with the staff, quiet rooms, and the restaurants
Comment from Hotel Management
7-Sep-2016 by Karen, Hotel Management
Thank you for your post and the great scores. Best regards,
4out of 5
by A verified traveller fromCornwall

Convenient for the Airport

Posted 1-Sep-2016
Pros: Convenience for Airport
Cons: Speed of check in which seemed to take along time even if you were pre booked.
Location: A good airport hotel
We spent an overnight in this hotel before flying out early the next morning. It is very convenient and an easy 5 minute walk from arrivals. Check in was slow due to it being a busy time and the hotel itself was very busy. Despite being mid week seats in the bar area were not available and we had our meals at the bar - the smoke fish salads were excellent. The room was clean and tidy and the staff were very helpful
Comment from Hotel Management
2-Sep-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I was so very grateful to see the terrific scores and thank you. Thank you for taking the time to post it is most appreciated. Very best regards,
4out of 5
by A verified traveller fromEngland

Posted 30-Aug-2016
Pros: Very convenient for Gatwick Airport
Very comfortable and convenient for the Airport Bar prices are not economically acceptable
Comment from Hotel Management
31-Aug-2016 by Karen, Hotel Management
I was pleased to see the good scores and thank you. Pricing however is directed by the company not made locally at hotel level. Kind regards, Karen