Stopover in Gatwick
We used the Hilton as a stopover hotel recently both on our outward and homeward journeys, to be honest purely because of its proximity to the airport. I certainly would not recommend this hotel for any other reason. It has old worn out furniture, with poor bathrooms which lack any sort of amenity or water pressure for that matter, quite frankly a rather expensive dirty substandard hotel.
Worn out carpets, suspicious stains on furniture, broken TVs and A/Cs, dirty bathrooms, appalling water pressure (need to dance around under the shower to adequately rinse off) and just a complete lack of basic amenities such as bottled water. (which strangely enough you can purchase in the bar opposite reception for £5.20)
Sad to think that guests to London may encounter this hotel as their first experience of the UK....how disappointed they must be. I would have thought the Hilton Group must realise that their hotel is in poor condition and would reinvest some of the millions they are making or have made back into the property. Either that or sell up, get out of the way and let one of the other companies who will invest take over the property.
Comment from Hotel Management
26-Jan-2017 by Karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was sorry to read that we did not reach expectations in service and quality and please accept my apologies. Your comments and feedback have been discussed with my team.