Ratings based on 3,091 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from S

Close to airport - convenient for early flights.

Posted 28-Jun-2017
Hotel convenient but furniture fabrics are filthy and stained. Stay was comfortable and location served purpose to allow easy access to airport for early flight
4 out of 5
Recommended
for Everyone
by A verified traveller from Ashford, Middx

One night stay before flight to Faro

Posted 25-Jun-2017
Pros: Short walk to South Terminal.
Cons: Security - there didn't appear to be any around the entrance/reception area.
Location: Only stayed one night so didn't leave the hotel.
Check in was quick and handed a soft drink whilst waiting. Beds very comfortable. Good choice of food in restaurant. Breakfast was excellent, great choice.
Comment from Hotel Management
26-Jun-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you. We have full CCTV in all public areas and our security team are here 24/7. Clearly they are doing their job well if they are not easily noticed.
4 out of 5
Recommended
for Everyone
by A verified traveller

One night layover in Gatwick

Posted 25-Jun-2017
Pros: It was attached to the airport. Very conveient
Cons: Bathroom sink drainage. The size of the gym needs to be enlarge as I found it to be very busy
Location: The train station is associated with the airport/hotel. So getting to London or Brighton is only a 30 minute train ride away.
The hotel staff was pleasant, rooms were clean. The resteruants in the hotel were also good. However, drainage from the bathroom sink was slow not nonexistent. The gym was good, but small and busy when I used it. However, if you have to fly out the next day from Gatwick this is the hotel to say in, as it is actually attached to the airport.
Comment from Hotel Management
26-Jun-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you!....
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 24-Jun-2017
couldn't ask for a better location. We spent two nights after flying in from Venice. took the Gatwick Express into London for a day of touring and used the airport restaurants. Last morning was an easy walk to the car rental office to pick up our car. this hotel is literally attached to the South terminal so you really can't ask for a better location. No taxis or shuttles needed to get around. Hotel is definitely dated and rooms can be a very long walk from the lifts but it was clean and comfortable. We did not use the restaurant as we found the prices to be far too high.
Comment from Hotel Management
26-Jun-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: we were absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. Pricing however is directed by Hilton as a company and not made locally at hotel level. We are also well aware that our customers have several choices here at Gatwick and again so grateful that you chose our hotel. . Very best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Gatwick Hilton easy access to airport, nice hotel

Posted 17-Jun-2017
Pros: Comfortable and good quality facilities, nice restaurant and convenient access to airport
Cons: As far as I am concerned, nothing
Location: Very convenient location for terminal access, that was my only interest.
Arrived early and allowed access to room, nice room, had time to relax, went into flight departures to arrange my boarding card and seat on plane as I do not use mobile or tech facilities very well , convenient access to Gatwick terminal. Enjoyed a lovely dinner in hotel restaurant and arranged for a packed breakfast as had to leave at 4.45am to check in for my flight. The location and facilities made for a relaxing and stress free start to my holiday in Italy.
Comment from Hotel Management
19-Jun-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: we were absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. We are also well aware that our customers have several choices here at Gatwick and again so grateful that you chose our hotel. . Very best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

perfect for travelling overseas

Posted 12-Jun-2017
Pros: location and staff
Cons: no
Staying the night right at Gatwick worked perfectly for our small group travelling back to Canada, I would and have recommend using this hotel.
Comment from Hotel Management
15-Jun-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. . Very best regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary Canada

Room Comfort

Posted 6-Jun-2017
Cons: Change the bed in the older rooms!
the bed was very hard and the room was noisy. Very disappointing - our first visit was fantastic as we were located in a new area and although it was a bit of a walk to get to our room, the bed was comfortable and the room quiet. I would ask for a different room next time
Comment from Hotel Management
13-Jun-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you…Yours sincerely,
3 out of 5
by A verified traveller from Cochrane, Alberta

Untrained reception trainees

Posted 4-Jun-2017
Pros: The rooms and Shannon
Cons: Training of the Reception Staff on being courteous to all and helpful to disabled patrons. I felt they did not care at all.
Location: there is Gatwick Airport
Staff that do not understand what they are doing spoilt a final dinner for our family before we went separate ways. A trainee on reception did not understand what he was doing, a clerk came to help him, she gave up and left. The day manager was called she did not seem to want to know what was going on. We had two rooms booked, one for three and another for two people. They had the booking for three, but not for two. They could not find the booking, while I had the receipts for both rooms. It took one hour plus to try to book in after waiting in line for over fifteen minutes. I am disabled and standing is not without major pain. Did this bother them, no way. I had requested two rooms close together, as we had children with us, they finally gave us one room at the opposite end of the hotel to the other, and this is a very long hotel at Gatwick. I told the trainee clerk who talk tp another that I could not walk that far, buy sorry nothing they can do. The Hilton Motto is " If you're not satisfied with your stay, let us know and we'll make it right" They should teach the staff to read this as the signs are all around the hotel. I was so upset by their attitude and lack of care. When I asked them to look up my Hilton Honours information, they refused. The only person who seemed to care was a concierge named Shannan, who asked what was the problem. He took our keys and a few minutes later came with keys for two rooms closer together. He could do this so quickly, what happen at
Comment from Hotel Management
6-Jun-2017 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. It is clear that in some areas we did not achieve the scores or deliver the quality one would expect and please accept my sincerest apologies. I do hope however that we may still have the opportunity to welcome you back to this hotel in the future. Sincerely,
3 out of 5
by A verified traveller from St Helier, Jersey

No longer a preferred option

Posted 4-Jun-2017
Shabby room. Expensive restaurant. Taking advantage of a closed market and rapidly slipping down our family choice list
Comment from Hotel Management
7-Jun-2017 by karen, Hotel Management
Thank you for your post and at the outset please accept my apologies that on this occasion we did not reach expectation. I do hope however that you will not be dissuaded from visiting Hilton hotels in the future. Yours sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveller from Gatwick Airport, London

Who hires the Trainee's

Posted 3-Jun-2017
Pros: The room and a gentleman from the hotel took our luggage to the room.
Cons: Hire personnel with people skills
I have written my experiences on another form Expedia sent me. Absolutely disappointed with the reception check-in and expedia's hotel booking system. I have had enough
Comment from Hotel Management
5-Jun-2017 by karen, Hotel Management
Thank you for your post and at the outset please accept my apologies that on this occasion we did not reach expectation. I do hope however that you will not be dissuaded from visiting Hilton hotels in the future. Yours sincerely,