Ratings based on 2,967 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Business Travellers
by A verified traveller fromLos Angeles

Convenient to Terminal

Posted 27-Feb-2017
Pros: See above.
Cons: Can't think of anything right now.
Location: Only stayed overnight so can't answer
There's a long tunnel to walk through to the South terminal, which makes for great convenience. Load up you luggage on a cart, and trundle along. The breakfasts are out of this world, and are included in the room reservation. Everything, English and Continental style, you could possibly want. The room was clean and had American voltage plugs clearly marked. The staff was very polite and helpful.
4out of 5
Recommended
for Everyone
by A verified traveller fromQuincy, MA

Convenient to Gatwick

Posted 26-Feb-2017
Pros: I loved how easy it was to get to the airport from this hotel.
Cons: Staff at the bar and restaurant by reception. They were not very friendly or helpful.
Location: We were only there for an overnight layover.
I found the reception staff very helpful and efficient. The room was clean. I did not find the staff in the restaurant, bar area by reception to be very friendly or helpful. The breakfast staff were awesome and they were on top of everything considering that they opened for breakfast at 5:30 am, they were prepared and ready to go. I was super impressed!!! We had an early morning flight and we appreciated being able to have a nice breakfast before going to the airport.
Comment from Hotel Management
27-Feb-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for the good scores given of which I am vert grateful. Best regards,
4out of 5
Recommended
for Everyone
by A verified traveller

Comforta le after a long flight

Posted 24-Feb-2017
Good to be able to order food at 1.0 am after long flight
Comment from Hotel Management
27-Feb-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for the good scores given of which I am vert grateful. Best regards,
3out of 5
Recommended
for Everyone
by A verified traveller

delux double room

Posted 16-Feb-2017
Pros: at last i got what i wanted a quite room
Cons: nothing that i can think of at the moment
Location: cant say
well the staff was helpful in every way.may be when i have more time {but that all i want to say at the present time}
Comment from Hotel Management
17-Feb-2017 by karen, Hotel Management
Thank you for your post. Kind regards...
4out of 5
Recommended
for Everyone
by A verified traveller fromWales

Quick sleep

Posted 9-Feb-2017
Arrived late after a long time on the M25. Stayed in the long stay car park and had a shuttle bus to the terminal. The hotel is just a few minutes walk from the bus stop. Really convenient and comfortable. Good food in the bar and the atmosphere was lovley.
Comment from Hotel Management
10-Feb-2017 by Karen, Hotel Management
I was so very pleased and grateful to see the scores given and to read your feedback. Thank you!
3out of 5
Recommended
for Everyone
by A verified traveller fromMilton Keynes UK

Convenient for airport

Posted 6-Feb-2017
Nice enough hotel with freindly and helpful staff. Rooms fairly basic compared to other Hilton Hotels but for the booked rate for a family room and the convenience of being right at the terminal no real issues. Reasonable selection of eating places and a nice enough stay. Like most people only stayed one night.
Comment from Hotel Management
7-Feb-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you…
4out of 5
Recommended
for Everyone
by A verified traveller fromNorthampton

Convenient for LGW

Posted 5-Feb-2017
This hotel is right next to Gatwick Airport and can be reached from the airport or the railway station through a covered walkway. The hotel was clean, well equipped and comfortable. Two minor issues: 1. The floor in the bathroom was not heated and extremely cold. 2. The requested wake up call was not made. This could have been a major disaster, but fortunately we had a back-up.
Comment from Hotel Management
20-Feb-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the scores given and thank you...
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jan-2017
In need of renovation, it looks like it has not been modernised in a very long time.
Comment from Hotel Management
1-Feb-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was sorry to read that on this occasion we did not fully reach expectation and please accept my apologies.
3out of 5
by A verified traveller fromUK

Handy for airport but.......

Posted 27-Jan-2017
Pros: Handy for the airport without a doubt .The beds were 4ft twins and very comfortable as were the pillows. Nice hot shower.Handy it's open 24 hrs
I've used the Hilton several times before and feel they are now coasting on their Reputation as a group. Although the hotel lobby is all smart the rooms are not up to scratch for what you pay. The sink was not clean, the towel rack rusty and there was a large stain on the ceiling.it Is so difficult to get the right temperature in the room and when you do it is noisy with the Air Con / heater. Get those paint pots out Hilton and please put a biscuit on the tea/coffee tray !
Comment from Hotel Management
30-Jan-2017 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was sorry to read that on this occasion we did not fully reach expectation and please accept my apologies.
2out of 5
by A verified traveller

Stopover in Gatwick

Posted 18-Jan-2017
Pros: Location
Cons: Cleaning, furniture, bathrooms, water pressure and put some free water in the rooms.
Location: Near to south terminal Gatwick
We used the Hilton as a stopover hotel recently both on our outward and homeward journeys, to be honest purely because of its proximity to the airport. I certainly would not recommend this hotel for any other reason. It has old worn out furniture, with poor bathrooms which lack any sort of amenity or water pressure for that matter, quite frankly a rather expensive dirty substandard hotel. Worn out carpets, suspicious stains on furniture, broken TVs and A/Cs, dirty bathrooms, appalling water pressure (need to dance around under the shower to adequately rinse off) and just a complete lack of basic amenities such as bottled water. (which strangely enough you can purchase in the bar opposite reception for £5.20) Sad to think that guests to London may encounter this hotel as their first experience of the UK....how disappointed they must be. I would have thought the Hilton Group must realise that their hotel is in poor condition and would reinvest some of the millions they are making or have made back into the property. Either that or sell up, get out of the way and let one of the other companies who will invest take over the property.
Comment from Hotel Management
26-Jan-2017 by Karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was sorry to read that we did not reach expectations in service and quality and please accept my apologies. Your comments and feedback have been discussed with my team.