Nice hotel but don't like smoking rooms
Checked in walked to my room found it down the end of the allocated smoking rooms?? There were air fresheners spraying as I walked by I have Astma the smoke and a/f choked me immediately ,my room was really old and I wasn't happy but I got moved straight away ,some items in my room weren't stocked ,I never got my wake up call or my pre ordered concierge to help with my bags I was disappointed as a lady there alone
Comment from Hotel Management
18-Aug-2016 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion.
I am sorry for that we did not reach your expectations on this occasion however do hope that you will not be dissuaded from visiting Hilton hotels in the future. Yours sincerely, Karen Ballam