Disappointing stop on honeymoon
My wife and I were flying to Naples early the next day, for our honeymoon. The Gatwick Hilton had empty shampoo and conditioner bottles in the bathroom, no lotion, nor shower gel. The tap was not set properly in the bathroom sink, so water can easily flow on to the counter. The TV did not get any channels, the room had one pillow each with no extras on the bed nor in the room anywhere. And, when we arrived we were not asked if we'd like assistance getting luggage to our rooms. For the price we paid, this was very disappointing quality all round.
Comment from Hotel Management
10-Oct-2016 by Karen, Hotel Management
We're sorry that you were unhappy – we'll work hard to fix the issue that you experienced. Thanks for letting us know.