Ratings based on 2,876 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 4-Dec-2016
Pros: Easy access to airport and transport system.
Location: All transport is available to reach all of London.
It was great; no need to get a taxi just take a short walk with little exposure to the cold. Breakfast was great with many choices and free internet was excellent.
Comment from Hotel Management
5-Dec-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation and for taking the time to post. I was so pleased and grateful to see the scores given and thank you…
2out of 5
by A verified traveller fromToronto

Only Advantage, close to Gatwick

Posted 2-Dec-2016
Pros: Proximity to Gatwick
Cons: Everything else 1. Heating 2, Fan, 3. Mini bar need filling, 4. Telephone should be by the bed 5. USB ports shold be supplied including by the bed !
Location: Awful location surrounded by a car park and airport, but thats also an advantage
I arrived from Portugal Gatwick and had an early morning flight to Toronto the following day so I stayed here. On arrival it was -7C Although there was no one checking in and i had a reservation it took the receptionist some time to find my reservation. I was then allocated a room as far away as possible from the elevator. It was a huge room with two double beds and a Queen Sized bed and i was alone! I was exhausted after my flight and just wanted to shower and get a drink form the mini bar and a snack before turning in. However the room was so cold it was impossible to shower, when I turned up the thermostat it sounded like a propeller engined plane and no heat came out. I skipped the shower! I went to the mini bar and found that was empty so I tried to sleep, but thenoise form the vent was so loud i had a very bad rest. All in all this was an awful experience. I conplained in the norjing and the lady said she would like to make it right but there was no way of making a sleepless night in a freezing room right and i was leaving on a trans Atlantic flight. Sorry HIlton, never agian!
Comment from Hotel Management
5-Dec-2016 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. It is clear that in some areas we did not achieve the scores or deliver the service or quality one would expect and please accept my sincerest apologies. Your post has been discussed with my management team so we might enhance our services in the future.
5out of 5
by A verified traveller

Posted 30-Nov-2016
Cons: Shuttle bus to North Terminal
The hotel was ideal for my purpose, one night before flight next day.
Comment from Hotel Management
1-Dec-2016 by Karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was pleased to see the scores given and read your positive comments thank you so very much.
3out of 5
by A verified traveller fromUS

Convenient Enuf at Gatwick, last hotel at terminal

Posted 28-Nov-2016
Pros: location, price
Cons: more outlets
Location: Gatwick
I chuckled as I walked from the flight to the hotel. Took the Gatwick train from my arrival terminal to the Hilton's terminal, and laughed to myself as I followed the signs and realized that the Hilton, as per my route, was the last one and past the others. But I got there and check-in was easy. The hotel as an internal atrium design and open lobby bar/restaurant. I chose the Hilton since I arrived at Gatwick late and decided to save $$ by staying at the airport instead of heading late into London. I the morning, I took the Gatwick ThamesLink trains into the city and stayed at the pricier city hotels. The Hilton is quite adequate for airport stayovers. Room was big enough, bathroom large, clean and stocked. Grabbed food first at M&S at airport arrivals and ate sandwiches/drinks/etc in the room. The room decor feels dated and utilitarian compared to newer hotels, but I was staying there to save $ and not for the design
Comment from Hotel Management
29-Nov-2016 by Karen, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy in some areas. Thank you for letting us know.. My senior team is reviewing your comments to ensure they are used to improve experience in the future. We hope you will consider staying with us again however….
4out of 5
by A verified traveller fromBristol, UK

Good hotel very close to the airport.

Posted 28-Nov-2016
Pros: There was nothing I disliked.
Cons: The restaurant was a little expensive. There was a cheaper alternative, but they were serving a buffet. They can be disappointing in my experience.
Location: The location was excellent in terms of access to the airport terminals and the coach park.
The hotel was very well situated for both Gatwick terminals. It was also easily accessible from the coach park. The room was comfortable and clean and there were good restaurant facilities.
Comment from Hotel Management
29-Nov-2016 by Karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was pleased to see the scores given and read your positive comments thank you so very much.
5out of 5
by A verified traveller fromF

Ideal for a pre flight nights stay

Posted 26-Nov-2016
Clean and spacious family room. Very comfy beds and quiet considering it's at an airport.
Comment from Hotel Management
28-Nov-2016 by Karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much.
4out of 5
by A verified traveller fromOslo

Det er fint for oss som bytter fly på Gatwick Airp

Posted 18-Nov-2016
Pros: Meget god standard og nærhet til avgangshallen.
Cons: Separat varme på badet
Location: Ingen kommentarer
Vi har brukt Hilton Gatwick i mange år nå og det passer oss utmerket når vi bytter fly i vår reise fra Oslo til Gambia. Det eneste vi skulle ønske oss er separat varme på badet. Vi liker å ha det kjølig på soveværelset, men 20 grader og kalde badegulv er ikke tingen.
Comment from Hotel Management
18-Nov-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much.
2out of 5
by A verified traveller fromUS

Smoking Room!

Posted 14-Nov-2016
Pros: Breakfast
Cons: Find out if guests want a smoking or non-smoking room - most people don't smoke and find stale cigarette smell disgusting
Location: Just stayed at the Hilton because of early flight the next day. Very convenient location.
Did not request a smoking room and I was so tired on arrival that I just was not able to call up the concierge and change rooms. The carpet was dirty in places, one of the armchairs had a split in the material, the extractor fan in the bathroom was not working. Had difficulties sleeping because of the smell of stale cigarette smoke. The breakfast was good the next morning, but was very disappointed in the room!
Comment from Hotel Management
16-Nov-2016 by Remco, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy in some areas. Thank you for letting us know.. My senior team is reviewing your comments to ensure they are used to improve experience in the future. We hope you will consider staying with us in the future. Yours sincerely, Remco Norden, General Manager
5out of 5
by A verified traveller

South terminal access

Posted 9-Nov-2016
Internal access to the south terminal From the reception. We also used room service. Food was served hot 👍🏼
Comment from Hotel Management
10-Nov-2016 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was delighted to see the terrific scores and thank you so much.
3out of 5
by A verified traveller fromcheshire uk

Handy for the airport

Posted 8-Nov-2016
Pros: Convenient
Cons: Cost and variety
Location: It's an airport hotel - what else would you expect nearby?
This sort of hotel is ok because it is only walking distance to Gatwick Airport. Beyond that it is pretty soulless and expensive. It is fine for its purpose and the staff do try to make it enjoyable but I would never go there unless I had had an early flight to catch.
Comment from Hotel Management
9-Nov-2016 by karen, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy in some areas. Thank you for letting us know..