Ratings based on 2,619 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Nice friendly and clean Hotel

Posted 26-May-2016
Staff very helpfull , room clean and tidy , food good
Comment from Hotel Management
27-May-2016 by Rachel , Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was very pleased to see the scores given and thank you. Thank you also for mentioning the team in a positive light, that is most appreciated. Thank you for your confidence! Very best regards, Rachel
3out of 5
by A verified traveller

Posted 24-May-2016
The hotel is right at the south terminal which was convenient to our purpose.
Comment from Hotel Management
25-May-2016 by Rachel, Hotel Management
Thank you for choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I was grateful to see the scores and thank you. Very best regards, Rachel Osborn
5out of 5
by A verified traveller fromSouth east Kent

Pre flight stay

Posted 24-May-2016
Pros: Near to airport
Location: Near to Gatwick south terminal
Had read some pretty average reviews but could not really fault anything. The check in was speedy and efficient and the room was really good with extremely comfortable beds. It was quite a walk to the room but its a big hotel! I would certainly recommend it.
Comment from Hotel Management
25-May-2016 by Rachel, Hotel Management
Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the scores given and read your fabulous comments. Thank you so very much and I do hope you will return to this hotel very soon. Thank you for your confidence! Very best regards, Rachel
5out of 5
by A verified traveller fromAlaska

Fast check in, proximity to Gatwick.

Posted 23-May-2016
Pros: Location to Gatwick airport.
Love this hotels location and proximity to Gatwick. Great nights rest before traveling.
Comment from Hotel Management
24-May-2016 by Rachel, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the scores you gave and thank you for taking the time to leave your feedback. Best Regards, Rachel Osborn
5out of 5
by A verified traveller

Good location for trip to Dublin, and family.

Posted 21-May-2016
Did a tour of Ireland and visited family in London and Yorkshire area.
Comment from Hotel Management
23-May-2016 by Rachel, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the scores you gave and thank you for taking the time to leave your feedback. Best Regards, Rachel Osborn
3out of 5
by A verified traveller fromAlberta Canada

Convenient location

Posted 17-May-2016
Pros: It was a convenient location as we did not have to leave the airport
Cons: They NEED better signage in the terminal to direct people to their property. It was difficult to locate compared to the other hotels offered there.
We stayed one night as it was the most convenient in order to catch our flight the next morning. It is located in the South Terminal. The process to check in was smooth, and the rooms were a nice size for England. For a Hilton brand, I would suggest that they spend a bit to upgrade the rooms. It was clean, but in need of some TLC....carpets need replacing or at the very least a good steam cleaning. There were places where the wallpaper was peeling from the walls etc, so fixing that up would not be a big issue and make the room appear nicer. We had arrived later in the evening, and we did not want to go back into the terminal to find a place to eat, so we ate at the Garden Cafe....the prices were too high even by airport standards, but I guess they get you with with the convenience.
Comment from Hotel Management
21-May-2016 by Rachel Osborn, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. It is clear by the scores given and your comments we did not on this occasion reach expectations and we could have done better in some areas. I am sorry we disappointed you and your post has been discussed with the senior managers within my team and all aspects will be reviewed. Best Regards, Rachel Osborn
4out of 5
by A verified traveller

Posted 12-May-2016
Easy access, very handy for the airport and swift service at the reception. Clean and comfy room.
Comment from Hotel Management
13-May-2016 by Karen Ballam, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was very pleased to see the scores given and thank you. Very best regards, Karen Ballam
3out of 5
by A verified traveller fromLondon

Old, tired and not looked after

Posted 11-May-2016
Even though the 'new' glass annex is a bit better, it still falls short of the standards you expect for the price. Rooms (even the executive rooms) are small and cramped, with average to poor amenities. The executive lounge is small and has a poor offering, even stopping alcohol provision after 2030, presumably to save costs. It's good that you can walk to the terminal from the hotel, but I'll be staying in one of the others next time.
Comment from Hotel Management
25-May-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation. I am grateful for the scores given and delighted to read that you would return to this hotel and thank you for saying so. Your feedback however has been passed to the relevant managers for review and any action. Best regards, Karen Ballam
4out of 5
by A verified traveller fromengland/vancouver

nice hotel very handy for London Gatwick airport

Posted 1-May-2016
Pros: seemed very well organised and helpful staff
Cons: the evening meal could have been hotter, by the time you sat down was nearly cold.
Location: good for early morning flight
just stayed overnight with evening meal and breakfast
Comment from Hotel Management
4-May-2016 by karen, Hotel Management
Thank you for your post and for the good scores given. Your feedback has been passed on and we are grateful to you. Regards, Karen Ballam
2out of 5
by A verified traveller

Hiltonの名を外すべきホテルだし、紹介したExpediaも管理能力がない

Posted 29-Apr-2016
EdinburghのHiltonに続き宿泊。然しながら、 ・Expediaで約束されたWiFi無料サービスがない。その点をチェックイン時に指摘すると、  1)無料はロビーなど公的場所に限る  2)他のHiltonは知らないし、無料と書いたのは私ではない と答える。仕方なく、翌日、別の方に尋ねると、あっさり無料のIDとパスワードを知らせてくれた。 ・3日間滞在したが、風呂の掃除はなし。 ・エレベータが故障のまま。 このようなホテルを四つ星ホテルとして紹介するExpedia自体の管理能力も最低。
Comment from Hotel Management
5-May-2016 by Karen, Hotel Management
Thank you for your post if it refers to this hotel. Regards, Karen Ballam