We stayed one night as it was the most convenient in order to catch our flight the next morning. It is located in the South Terminal. The process to check in was smooth, and the rooms were a nice size for England. For a Hilton brand, I would suggest that they spend a bit to upgrade the rooms. It was clean, but in need of some TLC....carpets need replacing or at the very least a good steam cleaning. There were places where the wallpaper was peeling from the walls etc, so fixing that up would not be a big issue and make the room appear nicer.
We had arrived later in the evening, and we did not want to go back into the terminal to find a place to eat, so we ate at the Garden Cafe....the prices were too high even by airport standards, but I guess they get you with with the convenience.
Comment from Hotel Management
21-May-2016 by Rachel Osborn, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. It is clear by the scores given and your comments we did not on this occasion reach expectations and we could have done better in some areas. I am sorry we disappointed you and your post has been discussed with the senior managers within my team and all aspects will be reviewed.