Ratings based on 2,746 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromCalgary

Easy access to the South Terminal

Posted 22-Aug-2016
Pros: We dined in the Amy restaurant and thought the food was superb.
Cons: Rooms are dated and basic.
Rooms are basic and slightly dated. Easy walk to the South Terminal without having to cross roads or go outside. If you are just looking for a hotel for one night, then this hotel works. Staff were friendly and the room was clean.
Comment from Hotel Management
23-Aug-2016 by Karen, Hotel Management
Thank you for your post and I was very pleased you nejoyed Amy's. We are hopefully about to enbark on another refurbishment in 2017. Regards,
3out of 5
by A verified traveller fromf

Nice hotel but don't like smoking rooms

Posted 15-Aug-2016
Checked in walked to my room found it down the end of the allocated smoking rooms?? There were air fresheners spraying as I walked by I have Astma the smoke and a/f choked me immediately ,my room was really old and I wasn't happy but I got moved straight away ,some items in my room weren't stocked ,I never got my wake up call or my pre ordered concierge to help with my bags I was disappointed as a lady there alone
Comment from Hotel Management
18-Aug-2016 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I am sorry for that we did not reach your expectations on this occasion however do hope that you will not be dissuaded from visiting Hilton hotels in the future. Yours sincerely, Karen Ballam
5out of 5
by A verified traveller fromBrantford, ont. canada

Good hotel, clean. Staff excellent. Wheelchair aid

Posted 14-Aug-2016
Pros: Quiet, clean very helpful staff. Breakfast was very good too.
Cons: When a customer books a room, please ask if the hotel is at the correct terminal.
Location: Went to bed, had breakfast and left. No idea what was out and about.
Booked hotel in wrong terminal, wheelchair aid to correct terminal. Wonderful, helpful staff.
Comment from Hotel Management
15-Aug-2016 by Karen, Hotel Management
Thank you so much for choosing our hoteol for your accommodation. I was absolutely delighted to see the great scores given and read you feedback and thank you so very much. Kind regards, Karen Ballam
4out of 5
by A verified traveller

Convenient location.

Posted 10-Aug-2016
Pros: Convenient location for air port, good standard room, fixtures & fittings, comfy bed. Good breakfast.
Cons: Air circulation. Room was stuffy & air was dry.
Easy to get to from public transport - important if you're arriving late in the day. All was very good apart from the air in the room was dry and stuffy. Would definitely use again.
Comment from Hotel Management
11-Aug-2016 by Karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and thank you so very much. I do hope we will have the pleasure of welcoming you back with us in the near future. Kindest regards,
3out of 5
by A verified traveller fromOakland CA

You pay for the location

Posted 8-Aug-2016
Pros: It is great to be able to walk from the hotel to the airport to catch your flight.
Cons: I hate that they charge for wifi -- for the price of the room, it should be included. But, if you remember to use a loyalty club number, it's free.
It's a nice enough hotel. You pay a premium for the convenience of being at the airport.
Comment from Hotel Management
by karen, Hotel Management
Thank you for your post and at the outset please accept my apologies that on this occasion we did not reach expectation. Pricing and WIFI charges however are directed by Hilton as a company and not made locally at hotel level. I do hope however that you will not be dissuaded from visiting Hilton hotels in the future. Yours sincerely, Karen Ballam
4out of 5
by A verified traveller fromLondon

Good hotel at Gatwick

Posted 7-Aug-2016
A nice hotel to stay at for an early morning flight.
Comment from Hotel Management
9-Aug-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was pleased to see the good scores given and thank you so much. I do hope we will have the pleasure of welcoming you back to this hotel in the near future. Kindest regards, Karen Ballam
3out of 5
by A verified traveller

Excellent dinning, bathroom fixtures need work.

Posted 6-Aug-2016
Staff was great, Restaurant was awesome, room was clean but bathroom was old. Need new fixtures. Also need power outlet closer to the bed.
Comment from Hotel Management
9-Aug-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation: I was pleased to see the good scores given and thank you so much. Your comments and feedback however have been passed to the relevant managers for review and we are extremely grateful to you. I do hope we will have the pleasure of welcoming you back to this hotel in the near future. Kindest regards, Karen Ballam
3out of 5
by A verified traveller

Good overnight hotel for airplane connections

Posted 4-Aug-2016
Pros: Convenience
Cons: Billing process. It's better to pay for incidentals separately than to put them on the bill.
Meal is Amy's Restaurant was sub-standard. Billing process was confusing.
Comment from Hotel Management
4-Aug-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation. I was sorry to read we disappointed you and please accept my apologies. Best regards, Karen Ballam
4out of 5
by A verified traveller fromBuxton, UK

Posted 4-Aug-2016
Comfortable and close to the airport. Staff were friendly, checkin smooth. No problems at all.
Comment from Hotel Management
4-Aug-2016 by karen, Hotel Management
Thank you for choosing this hotel for your accommodation. I was very pleased to see the good scores and thank you. Best regards, Karen Ballam
4out of 5
by A verified traveller

Nice place but hard to find.

Posted 4-Aug-2016
Just stayed here last night but spent most of my time trying to find the hotel from the airport due to bad signage.
Comment from Hotel Management
4-Aug-2016 by Kare, Hotel Management
Thank you for choosing this hotel for your accommodation. I was very pleased to see the good scores and thank you. Best regards, Karen Ballam