Lobby

Reviews of Hilton London Croydon

4 out of 5
Hilton London Croydon
101 Waddon Way, Croydon, England

Reviews

7.6

Good

Rating 10 - Excellent. 320 out of 1003 reviews" "
Rating 8 - Good. 342 out of 1003 reviews" "
Rating 6 - Okay. 186 out of 1003 reviews" "
Rating 4 - Poor. 97 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mohammed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, But charging guests parking for this location is not good
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good - gym Great - breakfast Improve - cleaning of remote controls
Stayed 2 nights in Mar 2024

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the room where amazing, the only slight disappointments was the sound of a generator all night and unfortunately the curry that i ordered wasn't that great.
Stayed 1 night in Jan 2024
Response from Anita on Jan 26, 2024
Dear DawnThank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback . Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experienceHope you will consider staying again with us.Kind Regards Anita GolchenkoReception Manager

8/10 Good

JOSEPH NII KWEITEY

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Visited with my family and the rooms were soo hot but I guess there was a rule about ac not being on in the winter etc although the windows were open the rooms were so hot my daughter kept getting a bloody nose. There was a lady at the front desk who was so rude about us asking for towels. Had the nerve to talk to us in a disrespectful manner infront of other guest. The kitchen staff during breakfast hours were extremely nice and professional made sure we were comfortable and satisfied.
Stayed 4 nights in Dec 2023
Response from Anita on Jan 26, 2024
Dear Joseph Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. Hope you will consider staying with us in the futureKind RegardsAnita GolchenkoReception Manager

10/10 Excellent

leslie

Stayed 2 nights in Nov 2023
Response from Anita on Jan 26, 2024
Dear LeslieI hope this message finds you well. I would like to express my gratitude for taking the time to complete our guest survey and giving us score of 10.We look forward to welcoming you back to our hotel for another enjoyable experienceKind Regards Anita GolchenkoReception Manager

10/10 Excellent

Titilola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The staff that attended to us when we checked was very helpful and supportive.
Stayed 1 night in Dec 2023
Response from Anita on Jan 26, 2024
Dear Titilola I appreciate your excellent feedback and review for our hotel and service. We do take a pride in catering to our guests' needs the best wat we can. If you are traveling to our area again soon, please do come and visit us again. All the bestAnita GolchenkoReception Manager

10/10 Excellent

Peter

Liked: Staff & service
Excellent restaurant, unacceptable room
Restaurant service was excellent and the manager was always welcoming and friendly. Room was basic and the bath/shower was a death trap - I slipped every time I tried to get out of the shower - this is not what I expect from Hilton
Stayed 18 nights in Oct 2023

8/10 Good

Devon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Large and clean room. Only slight let down was fish and chips dinner when the battered fish was cooked for long enough. Also wasn't offered any dessert after the main course. Breakfast was good. Would stay here again
Stayed 1 night in Nov 2023
Response from Anita on Nov 16, 2023
Dear Paulhank you for taking the time to share your experience about your recent stay at our hotel.Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We look forward to welcoming you back to our hotel in the not too distant future.

4/10 Poor

Ina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
I travel for work. Best hotel in the area. More expensive but worth it. Check in and was excellent. Polite and helpful.
Stayed 1 night in Oct 2023
Response from Anita on Nov 16, 2023
Dear MarkThank you for taking a moment to share your experience. I am pleased to hear you found the Hilton London Croydon to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

6/10 Okay

Olakunle

Ok
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

4/10 Poor

Elsie

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was very dissappinted at how expensive this place was for it to not have a pool and for most of the machines in the gym to not work. I intentionally picked this hotel so i could work out everyday and was unable to, due to many of the low impact machines i wanted to use being dysfunctional. Upon asking reception about it, they offered no assistance. Will not stay here again.
Stayed 6 nights in Aug 2023

8/10 Good

Paul A

Stayed 14 nights in Aug 2023

8/10 Good

Eamonn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very over priced £56 for breakfast??
Stayed 4 nights in Aug 2023

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was immaculate, staff were friendly but professional with the guests and we’ve also been offered a room upgrade for our stay. Late check out of the hotel room has been accepted.
Stayed 2 nights in Aug 2023

10/10 Excellent

Marie

Stayed 2 nights in Jul 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Jul 2023

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property is quite far from the action in London if you are a tourist but the bus stop is a very short walk and with Apple or google maps it is easy to find your way using public transport. It was actually faster taking bus and metro than the Uber we used upon arrival. Very nice property. Lovely bar area which we used to relax each night
Stayed 3 nights in Jul 2023

8/10 Good

e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Asokumar

Stayed 1 night in Jul 2023
Response from Anita on Jul 9, 2023
Dear AsokumarThank you for taking the time to rate us on Google. Please accept our sincere apology if your stay was not up to your expectation. Kindly contact the hotel if you wish to discuss more about your experience in order to investigate and take the necessary actions.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back.Kind Regards Anita GolchenkoReception Manager

10/10 Excellent

Quenton

Stayed 1 night in Jul 2023
Response from Anita on Jul 9, 2023
Dear QuentonThank for your time and the score of 10.We are looking forward to welcome you back .Kind Regards Anita GolchenkoReception Manager

10/10 Excellent

Ruks

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Ayoob ismail

Stayed 1 night in Jun 2023

2/10 Terrible

Kay

Stayed 1 night in Jun 2023

4/10 Poor

Debby

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check-in staff have an amazing knowledge of the surrounding area, the restaurant staff are friendly and helpful. The rooms are immaculate and very modern.
Stayed 1 night in Jun 2023
Response from Anita on Jun 10, 2023
Dear StevenWe greatly appreciate your feedback regarding your recent stay with us. Thank you for taking the time to share your positive experience.We are delighted to hear that our reception and restaurant staff provided helpful and attentive service. It is our utmost priority to ensure that our guests feel welcomed and well taken care of throughout their stay. We will make sure to recognize these team members for their outstanding efforts.Looking forward to welcome you back .Anita GolchenkoReception Manager

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from Anita on Jun 10, 2023
Dear JenniferThank you for taking a moment to share your experience. . We look forward to welcoming you back to our hotel in the not too distant future.Kind RegardsAnita GolchenkoReception Manager

8/10 Good

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and pleasantly friendly. I had a comfortable stay here.
Stayed 2 nights in May 2023
Response from Anita on Jun 10, 2023
Dear SabrinaI'm glad to hear that you had a positive experience with the staff and found them helpful and friendly. It's also great to know that you had a comfortable stay overall. If you have any further feedback or if there's anything else you would like to share about your experience, please feel free to let me know.

8/10 Good

Cindy

Stayed 1 night in May 2023
Response from Anita on Jun 10, 2023
Dear CindyThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future.Kind Regards

6/10 Okay

Leuretta Kae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautifully decoratef hotel with polite and great staff, but hotel policies very negatively affected customer service and hospitality. No free water in rooms. Had to pay for water. Mattresses too hard, pillows too soft. No drawers whatsoever in room for clothing or personal items. No stationery or pens/pencils to note/write anything. When cleaning is happening next door or another room’s door closes, you can hear and feel banging in your room, including from the room above you. No Netflix or movie channels available. Couple times room was left completely uncleaned on our return. Other times, the floor was not vacuumed and soap bottle not refilled. Called for soap and new bottle left on countertop for five days, while empty bottle left affixed to wall unit. There was construction with hammering, drilling and banging in hallway outside our room without any notice from hotel. That was a terrible nuisance. Wifi service drops every few minutes. The hotel only uses a particular cab company that they have contracted with. Notwithstanding that no cabs by the company were available, front desk staff refused to call an alternative cab company for us. Spa and car rental services inside lobby of hotel, but closed. When you make enquiries of front desk for opening hours of spa or car rental, they inform you that they can’t give you any information, as those are separate businesses from the hotel. They wouldn’t even provide contact info. Told me to scan a QR code!
Stayed 1 night in Apr 2023

2/10 Terrible

Edward

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was awful. I had to keep asking the girl who checked me in to speak up as she was whispering. Final straw she charged me twice for parking which now I have to try and get back from Hilton
Stayed 1 night in Apr 2023

10/10 Excellent

Shanna

Stayed 1 night in Apr 2023
Response from Anita on May 1, 2023
Dear Shanna I appreciate your excellent score of 10 and review for our hotel and service. If you are traveling to our area again soon, please do come and visit us again. All the best.Kind RegardsAnita GolchenkoReception Manager

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest stay
Stayed 1 night in Apr 2023
Response from Anita on Apr 26, 2023
Dear HassanThank you for taking your time and gave us excellent score of 10 .Looking forward to welcome you back .Kind Regards Anita Golchenko

6/10 Okay

Davi

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2023
Response from Anita on Mar 26, 2023
Dear Andrew I appreciate your excellent feedback and review for our hotel and service. We do take a pride in catering to our guests' needs the best wat we can. If you are traveling to our area again soon, please do come and visit us again. All the best

10/10 Excellent

Lisa, Radstock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Hilton Croydon from check in with Ana to check out four days later - brilliant location and staff, quiet clean rooms. It felt like home from home!
Stayed 4 nights in Mar 2023
Response from Anita on Mar 14, 2023
Dear LisaWe appreciate you taking the time to provide us with your positive feedback regarding your recent stay at our hotel. It brings us great pleasure to hear that you enjoyed your experience with us and that our colleague Ana was able to exceed your expectations. Your gracious comments have been shared with her and the entire team, and we are grateful for your recognition of our efforts.We hope to have the opportunity to welcome you back to the Hilton London Croydon in the near future. Once again, thank you for your patronage and for sharing your positive feedback with us.Anita GolchenkoReception Manager

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here are so nice & helpful, can’t fault any of them !! Probably the best breakfast I’ve had too . Thankyou
Stayed 1 night in Mar 2023
Response from Anita on Mar 14, 2023
Dear BradleyWe appreciate you taking the time to provide us with your positive feedback regarding your recent stay at our hotel. It brings us great pleasure to hear that you enjoyed your experience with us and that our Staff was able to exceed your expectations. Your gracious comments have been shared with entire team, and we are grateful for your recognition of our efforts.We hope to have the opportunity to welcome you back to the Hilton London Croydon in the near future. Once again, thank you for your positive feedback with us.Anita GolchenkoReception Manager

6/10 Okay

Ferhan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Ok, but some cleaner walked in while I was half undressed without knocking. Also found long hairs in the bathroom. No space to move while showering.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Anita on Feb 5, 2023
Dear JaneThank you for taking a moment to share your experience. I am pleased to hear you found the Hilton London Croydon and the team to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Minesh M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service and All Staff are friendly and helpful.
Stayed 4 nights in Jan 2023
Response from Anita on Jan 30, 2023
Dear MineshThank you for taking the time to share your positive rating about yourrecent stay with us.I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to the team. I know that they will be delighted to learn that their efforts have been appreciated and remembered. We would love to have you stay with us again when you are next in the area!Kind Regards Anita GolchenkoReception Manager

10/10 Excellent

Jane

Stayed 1 night in Jan 2023
Response from Anita on Jan 23, 2023
Dear JaneThank you for your positive feedback regarding your recent stay at Hilton London Croydon!If there is anything else you like to discuss please feel free to contact me and I would love to assist.Kind RegardsAnita GolchenkoReception Manager

2/10 Terrible

Martin

Disliked: Cleanliness, property conditions & facilities
Stained sheets
Response from Anita on Jan 23, 2023
Dear MartinThank you for staying with us at Hilton London Croydon.If there is anything else, you like to discuss please feel free to contact me.Kind Regards Anita GolchenkoReception Manager

10/10 Excellent

Yaseen

Stayed 2 nights in Nov 2022

10/10 Excellent

Rohan

Stayed 1 night in Nov 2022

10/10 Excellent

David

Stayed 2 nights in Oct 2022

10/10 Excellent

Janette

Liked: Staff & service, amenities, property conditions & facilities
Location great. Staff professional, rooms clean and well presented
Stayed 1 night in Oct 2022
Response from Anita Golchenko on Oct 26, 2022
Dear Janette I appreciate your excellent feedback and review for our hotel and service. We do take a pride in catering to our guests' needs the best wat we can. If you are traveling to our area again soon, please do come and visit us again. All the best

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022
Response from Anita Golchenko on Oct 26, 2022
Dear Janice Thank you for your time and the score of 8. Looking Forword to welcome you back in no so distant future.Kind Regards

6/10 Okay

Muneeba

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean but there were no 110v outlet options. Also, I was charged for an extra day even though there was an issue with the date change
Stayed 5 nights in Oct 2022
Response from Anita Golchenko on Oct 26, 2022
Dear MuneebaThank you for taking the time to share your experience about your recent stay at our hotel. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.