Exterior

Reviews of Hilton London Canary Wharf

4 out of 5
Hilton London Canary Wharf
South Quay, Marsh Wall, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1011 reviews" "
Rating 8 - Good. 209 out of 1011 reviews" "
Rating 6 - Okay. 49 out of 1011 reviews" "
Rating 4 - Poor. 24 out of 1011 reviews" "
Rating 2 - Terrible. 15 out of 1011 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, amenities
I made a booking for two double rooms and requested adjacent rooms as we were travelling with teens and a family room is no longer suitable. This was also repeated by telephone a week before travel. I was told that rooms couldn't be assigned until the day, but they would do everything possible to fulfill my request, so I was disappointed when we checked in that we weren't even on the same floor and also told there was nothing they could do. After a continued conversation, the check in team actually were able to move us to the same floor and then found us two rooms together. Quite the turnaround from 'nothing they could do'. I do have to wonder if the hotel really did 'everything possible' to help me as promised. An unnecessary annoyance at the start of our stay unfortunately.
Stayed 1 night in Mar 2024
Response from P on Mar 25, 2024
Dear Katie, Thank you for taking your time to provide us a feedback of your recent stay with us. We understand how important it is to have adjacent rooms, especially when traveling with family. Please accept our apologies for the initial miscommunication and inconvenience you faced upon check-in. Your feedback regarding the handling of your request has been shared with our team to ensure such situations are addressed promptly and efficiently in the future.We're glad to hear that our check-in team was able to rectify the situation and accommodate your request for adjacent rooms on the same floor. While we're pleased with the positive outcome, we regret that it took a continued conversation to achieve this and acknowledge that it caused unnecessary annoyance at the beginning of your stay.Please be assured that your satisfaction is of utmost importance to us, and we strive to provide exceptional service to all our guests. We hope the rest of your stay was enjoyable, and we appreciate your understanding and patience throughout the process.Should your travels bring you back to the area, we would be grateful for the opportunity to welcome you again and demonstrate our commitment to exceeding your expectations.Kind regards, Pratik GRM

10/10 Excellent

Mandy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from kristyna on Mar 28, 2024
Dear Mandy,Thank you for giving us such a high score. It really brings our effort into the perspective. This is exactly what we strive for.We hope to see you soon again.Best regardsHotel Management

10/10 Excellent

LEE, Botolph Claydon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from kristyna on Mar 22, 2024
Dear Lee,Thank you for taking the time and submitting very positive feedback. We are glad that you have enjoyed your stay with us and we hope to welcome you very soon.Best regardsManagement

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maryam at the hotel reception was professional, friendly and checked us in very quickly. Thank you.
Stayed 1 night in Mar 2024
Response from kristyna on Mar 10, 2024
Dear Sean,Thank you for sharing the positive feedback with us. We will pass the praise to Maryam. This is exactly we are thriving for.We hope to see you soon.Best regardsKristyna

8/10 Good

christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for docklands and the staff were friendly!
Stayed 1 night in Feb 2024
Response from kristyna on Mar 10, 2024
Dear Christopher,Thank you for your positive feedback. We are glad that you have enjoyed your stay with us and we hope to see you in the near future.Best regardsKristyna

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from kristyna on Mar 10, 2024
Dear Donna,Thank you for staying with us and we hope you enjoyed your time here. Please do let us know if there is anything to improve. We would love to hear any positive suggestions.Best regardsKristyna

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff & lovely interesting area
Stayed 1 night in Feb 2024
Response from kristyna on Mar 10, 2024
Dear Shirley,Thank you for submitting very positive feedback. We are glad to hear that we made your stay satisfactory. We always thrive to impress our guests the best way possible.We hope to see you soon.Best regardsKristyna

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for visiting the o2.
Stayed 1 night in Feb 2024
Response from kristyna on Mar 10, 2024
Dear Michael,Thank you for taking your time to submit the feedback. We are glad to hear that you enjoyed your stay with us and hope to see you again.Best regardsKristyna

8/10 Good

Shaun, Winkfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy for 02, comfortable beds, lovely reception staff
Stayed 1 night in Feb 2024
Response from kristyna on Mar 10, 2024
Dear Shaun,We appreciate your positive feedback. We thrive to engage with our guests and love to hear that we left very positive impression.We hope to see you soon.Best regardsKristyna

10/10 Excellent

Kyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel friendly staff and great walking distance for the tube for the jubilee line to get to the O2 which was only one stop definitely would recommend
Stayed 1 night in Feb 2024
Response from kristyna on Mar 10, 2024
Dear Kyle,Thank you for the positive feedback. We are glad to hear that you have enjoyed your stay with us. And we hope to accommodate you soon.Best regardsKristyna

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found our room in this hotel spacious and clean. Staff were really friendly with a welcome glass of Prosecco and a chocolate as it was Valentine’s Day - a nice little touch!
Stayed 1 night in Feb 2024
Response from kristyna on Mar 10, 2024
Dear Anne,Thank you for such a lovely review. We will pass it on to our team. And we hope to see you again soon.Best regardsKristyna

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was brilliant and made are stay here was wonderful.
Stayed 2 nights in Feb 2024
Response from Henry on Feb 13, 2024
Thank you for your kind words! We're thrilled to hear that our staff's brilliance contributed to making your stay with us wonderful. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's always rewarding to receive positive feedback like yours.We truly appreciate you taking the time to share your experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future!Warm regards, Guest relations executive

10/10 Excellent

JAMIU

The place is a nice place to enjoy with family
Stayed 1 night in Jan 2024
Response from Henry on Feb 13, 2024
Thank you so much for your perfect score! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing our guests with exceptional service and ensuring their satisfaction is always our top priority, and it's incredibly rewarding to know that we succeeded in delivering that for you.Your feedback means the world to us, and it serves as motivation for our team to continue striving for excellence in everything we do. If there's anything else we can do to make your next stay even better, please don't hesitate to reach out.We truly appreciate your support and look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

kayleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very polite and welcoming. The rooms are nice and i like the fact you have a fridge and bottle water in ur room. Also that the bathrooms has face cloths.
Stayed 1 night in Jan 2024
Response from Henry on Feb 13, 2024
Dear Guest, Thank you very much for taking the time to share your positive feedback about your recent stay with us. I'm delighted to hear that you found our staff to be polite and welcoming, and that you enjoyed the amenities and features of your room.We take great pride in providing a comfortable and enjoyable experience for all our guests, and it's wonderful to hear that you appreciated the complimentary bottled water in your room, as well as the inclusion of a fridge for added convenience. Additionally, I'm glad to hear that you found the presence of face cloths in the bathrooms to be a nice touch.Your kind words serve as encouragement for our team to continue delivering exceptional service and maintaining the high standards that we strive for. We truly value your feedback and appreciate your patronage.We look forward to welcoming you back to our hotel in the future, and if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Warm regards, Guest relations executive

10/10 Excellent

MOHAMMAD REZA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Henry on Jan 9, 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Arty on Jan 1, 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Christian

Stayed 1 night in Dec 2023
Response from Arty on Jan 21, 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Azadeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arty on Jan 1, 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Keiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Stayed 1 night in Dec 2023
Response from Arty on Dec 25, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Daniel, Edmonton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located in the CanaryWharf area, with easy access to Tube. The staff is very friendly helping you with everything you need.
Stayed 4 nights in Dec 2023
Response from Arty on Dec 25, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arty on Dec 21, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay only issue we had was our room was too warm. Windows didn't open which was a little disappointing but understand when your high up it's health n safety reasons. We got fans brought to the room to try n help. Very good breakfast.
Stayed 2 nights in Dec 2023
Response from kristyna on Dec 20, 2023
Dear Susan,Thank you for the constructive feedback. I will pass the AC issue to our engineering department and the positive feedback about the breakfast to our chef. We hope to see you in the near future and wish you Merry Christmas.Best regardsManagement

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arty on Dec 21, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. I am happy to see that you enjoyed your stay with us and hopefully we can see those scores to become a 10/10 in the future if you ever decide to come back. Thank you once again for your valuable feedback.

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Arty on Dec 21, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Arty on Dec 21, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Arty on Dec 21, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. I am happy to see that you enjoyed your stay with us and hopefully we can see those scores to become a 10/10 in the future if you ever decide to come back. Thank you once again for your valuable feedback.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. Breakfast was of particular merit. Service provided by all staff members I interacted with was fantastic and always with a smile.
Stayed 2 nights in Dec 2023
Response from Arty on Dec 16, 2023
We are sincerely grateful for your wonderful review and thrilled to hear that you really enjoyed your stay with us!It warms our hearts to know that the breakfast was a highlight of your experience. Our team takes great pride in preparing delicious and satisfying meals, and it's fantastic to hear that it left a positive impression.Your kind words about the exceptional service provided by our staff members bring us immense joy. We believe that a genuine smile can make all the difference, and we're delighted that our team's friendliness added to the overall enjoyment of your stay.If there's anything specific you loved about the breakfast or if you have any suggestions for how we can make your next stay even more memorable, we would love to hear more.Once again, thank you for choosing our establishment, and we can't wait to welcome you back for another fantastic stay in the future.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arty on Dec 16, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from Arty on Jan 1, 2024
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Canary Wharf was a very nice hotel and I would recommend this hotel to anyone! The access to the Underground and the various accessories in London was easy and convenient! Excellent stay!
Stayed 3 nights in Nov 2023
Response from Arty on Dec 9, 2023
Thank you so much for taking the time to share your fantastic 5/5 review! We are thrilled to hear that you had an excellent stay at the Hilton Canary Wharf. It's wonderful to know that you found our hotel to be very nice, and we appreciate your recommendation.We're delighted that our convenient access to the Underground and proximity to various London attractions added to the overall enjoyment of your visit. It's our goal to provide a comfortable and convenient experience for our guests, and we're glad we succeeded during your stay.We look forward to welcoming you back to the Hilton Canary Wharf on your next trip to London. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear more.Safe travels, and thank you again for choosing Hilton Canary Wharf!

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Nov 2023
Response from Arty on Dec 9, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arty on Dec 9, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback

10/10 Excellent

Jemi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff Friendly and helpful Will go out of their way to help you out
Stayed 1 night in Nov 2023
Response from Arty on Dec 9, 2023
Thank you so much for taking the time to share your positive experience with our staff! We're thrilled to hear that you found our team to be excellent, friendly, and helpful. It's always our goal to go above and beyond to assist our customers, and we're delighted that we could make your experience with us a positive one.If you ever need assistance in the future, please don't hesitate to reach out. We truly appreciate your feedback and look forward to serving you again.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This hotel is very good the staff at reception where very welcoming and helpful. will definitely be staying again highly recommend.
Stayed 1 night in Nov 2023
Response from kristyna on Dec 1, 2023
Dear Wesley,Thank you for the positive feedback. We will share it with the team., and we hope to welcome you very soon.Best regardsManagement

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception staff, lovely clean and spacious room.
Stayed 1 night in Nov 2023
Response from Arty on Nov 30, 2023
Thank you for taking the time to complete our on-line Guest Satisfaction Survey with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see 10 out of 10 scores, we’re happy you enjoyed your stay with us.I personally hope that we will see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Paramjeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean and spacious (for London) check in easy and friendly , nice breakfast, very accessible for o2
Stayed 1 night in Nov 2023
Response from James Dodwell on Nov 22, 2023
Dear Paramjeet,Thank you for choosing Hilton Canary Wharf and for your positive feedback! We're delighted to hear that you enjoyed our clean and spacious rooms, found the check-in process easy and friendly, and had a nice breakfast experience. It's great to know that our location was convenient for your visit to the O2.We appreciate your time in sharing your experience. If there's anything specific you loved or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back on your next visit!Kind Regards,

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay for my partners birthday. Particularly want to mention one of the desk receptionists Mara, who was so lovely and welcoming. She checked us in quickly and offered glasses of bubbly. She was so attentive and friendly and made the checking in experience so much more comfortable and welcoming.
Stayed 2 nights in Nov 2023
Response from kristyna on Nov 12, 2023
Dear Brianna,Thank you for your positive feedback. We will pass it on to mara, its always lovely to hear from our guests that they are happy with our services.We hope to welcome you back in the near future.Best regardsManagement

8/10 Good

Sue

Stayed 2 nights in Nov 2023
Response from Arty on Nov 13, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. I am happy to see that you enjoyed your stay with us and hopefully we can see those scores to become a 10/10 in the future if you ever decide to come back. Thank you once again for your valuable feedback.

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Parking is on a first come, first serve basis. Not very good for visitors who have booked in advance.
Stayed 1 night in Nov 2023
Response from James Dodwell on Nov 7, 2023
Dear Michael,Thank you for sharing your feedback regarding your recent stay at Hilton Canary Wharf. We appreciate your valuable input and are always eager to learn how we can improve our guests' experiences.We're sorry to hear about the inconvenience you faced with parking. We understand that it can be frustrating when you've booked in advance and parking is on a first-come, first-serve basis. We will certainly take this into consideration to explore better parking solutions for our guests.Your opinion is important to us, and we genuinely hope to have the opportunity to better serve you on your next visit. If you have any further comments or specific suggestions you'd like to share, please feel free to let us know. We're here to ensure you have a more enjoyable experience next time.Thank you for choosing Hilton Canary Wharf, and we look forward to welcoming you back in the future.Kind Regards,

10/10 Excellent

Krishan

Stayed 1 night in Nov 2023
Response from James Dodwell on Nov 7, 2023
Dear Krishan,Thank you for taking the time to leave a perfect rating for your recent stay at Hilton Canary Wharf. We are thrilled to see that you had such a wonderful experience during your visit.We greatly value your feedback, and we hope to have the pleasure of welcoming you back in the near future. If you have any specific comments or suggestions you'd like to share, please don't hesitate to reach out.Once again, thank you for choosing Hilton Canary Wharf, and we look forward to your return.Kind Regards,

10/10 Excellent

kayleigh

Stayed 1 night in Nov 2023
Response from Arty on Nov 27, 2023
Thank you for taking the time to complete the review with regards to your recent stay with us. At Hilton London Canary Wharf we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. We can’t lie that we LOVE to see when guests provide 10/10 scores and I would personally like to see you soon in our hotel. Thank you once again for your valuable feedback.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from James Dodwell on Nov 7, 2023
Dear Robert,Thank you for choosing Hilton Canary Wharf for your recent stay, and for taking the time to share your rating of 10/10. We are delighted to see that you had a great experience with us. We always aim to provide the best service and comfort for our guests, and it's fantastic to know we succeeded in making your stay enjoyable.If you have any additional comments or feedback you'd like to share, please feel free to do so. Your insights are invaluable in our efforts to maintain and enhance the quality of our services.We appreciate your support and look forward to welcoming you back to Hilton Canary Wharf in the future. If you ever have any special requests or need assistance with future reservations, please don't hesitate to reach out to us.Kind Regards,

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from James Dodwell on Nov 7, 2023
Dear David,Thank you for taking the time to review your recent stay at Hilton Canary Wharf. Your feedback is important to us as it helps us continually improve our services and facilities.We see you've rated your stay as 3/5, but you didn't leave any specific comments. We would greatly appreciate it if you could share more details about your experience with us. This would allow us to better understand your perspective and address any concerns you might have had.Our goal is to ensure every guest has a comfortable and enjoyable stay, and your feedback will assist us in achieving that.If you have any specific issues, questions, or suggestions, please feel free to share them with us. We're here to listen and make your next visit even better.Thank you for choosing Hilton Canary Wharf, and we look forward to hearing from you soon.Kind Regards,

10/10 Excellent

Maxwell

Beautiful
Stayed 8 nights in Oct 2023
Response from James Dodwell on Nov 3, 2023
Dear Maxwell,Thank you for your brief but delightful review of Hilton Canary Wharf. We're thrilled to hear you found your experience beautiful. We strive to provide the best service and accommodations for all our guests, and it's wonderful to know that you enjoyed your stay.If you have any further comments or if there's anything specific you'd like to share about your visit, please feel free to let us know. We appreciate your feedback and look forward to the opportunity to host you again in the future.Kind Regards,

10/10 Excellent

Hakkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from James Dodwell on Nov 3, 2023
Dear Hakkan,Thank you for your perfect rating of Hilton Canary Wharf. We are delighted to see that you had such a fantastic experience during your stay with us. Your feedback is greatly appreciated.If you ever have any specific comments or additional feedback about your stay, please don't hesitate to share. We always aim to provide the best possible service, and your insights can help us continue to improve.We hope to have the pleasure of welcoming you back to our hotel in the future.Kind Regards,

8/10 Good

Joanna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is conviently located closely to public transport. It has some good restaurants around in walking distance too. Staff was friendly and professional. Rooms were clean and in good condition. Personally, I think it was tiny bit overpriced.
Stayed 1 night in Oct 2023
Response from James Dodwell on Nov 3, 2023
Dear Joanna,Thank you for taking the time to leave a review about your recent stay at Hilton Canary Wharf. We appreciate your feedback, and we're pleased to hear that you found our hotel conveniently located and that our staff provided a friendly and professional service.We understand your comments about the pricing and will take them into consideration as we continue to evaluate our offerings. We aim to provide a comfortable and convenient experience for our guests.If you have any further insights or suggestions for us to enhance your future visits, please feel free to share. We value your input.We hope to welcome you back to our hotel in the future and offer you an even more enjoyable stay.Kind Regards,

10/10 Excellent

Paul

Stayed 2 nights in Oct 2023
Response from James Dodwell on Nov 22, 2023
Dear Paul,Thank you for choosing Hilton Canary Wharf and for taking the time to share your positive review! We appreciate your feedback and are pleased to hear that you had a satisfactory experience during your stay.If there's anything specific that stood out to you or any suggestions you have for us, we'd love to hear more. Your feedback helps us ensure that we continue to provide excellent service.We look forward to welcoming you back for another pleasant stay!Kind Regards,

10/10 Excellent

chloe

Travelled with family
Really nice stay for a family of 4
Amazing the staff where the best and we loved every moment of it. Great house keeping and reception where amazing.
Stayed 1 night in Oct 2023
Response from James Dodwell on Nov 3, 2023
Dear Chloe,Thank you for sharing your delightful feedback regarding your stay at Hilton Canary Wharf. We are thrilled to learn that you had an amazing experience and that our staff, especially the housekeeping and reception teams, stood out in providing excellent service.We appreciate your kind words and will ensure that your compliments are passed along to the respective teams. Knowing that you loved every moment of your stay is truly rewarding for us.Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay in the future.Kind Regards,

10/10 Excellent

Mark J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly great location
Hotel room was lovely and spacious. Location was a plus. Close to several transport lines , including the Elizabeth line for Heathrow. Shopping malls en route to tube line with lots of useful shops. Hotel was triple glazed so not DLR train noise. Busy area but not noisy. Really enjoyed our stay
Stayed 6 nights in Jul 2023
Response from James Dodwell on Oct 27, 2023
Dear Mark,We're thrilled to hear about your fantastic experience at our Hilton Canary Wharf! Thank you for taking the time to share your thoughts.It's wonderful to know that you found your hotel room spacious and comfortable. Our location, with easy access to various transport options, is certainly a major advantage for our guests. We're also glad you appreciated the convenient shopping options nearby and the fact that our rooms are soundproofed for a peaceful stay.Your positive feedback motivates our team to continue providing excellent service. If you ever plan to return, we look forward to welcoming you once again.Safe travels and thank you for choosing Hilton Canary Wharf!Best regards,

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from James Dodwell on Oct 27, 2023
Dear Andrew,Thank you for taking the time to review your recent stay at Hilton Canary Wharf. Your feedback is highly appreciated, and we're thrilled that you chose to stay with us.We noticed you rated your stay 8/10, and while you haven't left specific comments, we hope you had a comfortable and pleasant experience. If there are any details or aspects you'd like to share, please feel free to do so, as it helps us continually improve our services.Should you plan to visit Canary Wharf again, we'd be honored to welcome you back to our hotel. If you have any questions or require assistance in the future, please don't hesitate to contact us.Thank you for your patronage, and we look forward to serving you again in the future.Warm regards,