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Reviews of Haven Hotel

2 out of 5
Haven Hotel
6-8 Sussex Gardens, Paddington, London, England

Reviews

6.4
Rating 10 - Excellent. 49 out of 489 reviews" "
Rating 8 - Good. 158 out of 489 reviews" "
Rating 6 - Okay. 160 out of 489 reviews" "
Rating 4 - Poor. 76 out of 489 reviews" "
Rating 2 - Terrible. 46 out of 489 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Bernat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has been closed for the last 2 years!
Stayed 2 nights in Oct 2021

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Travelled from Birmingham with my 2 young children, was supposed to be staying there for 2 nights but on arrival it was closed up. Waited 20 minutes and i then realised nobody was there. Stranded with 2 children no knowing where to go i headed off to look for somewhere to stay for the night. This made our whole experience horrible and very stressful. In the end i only ended up staying in london for 1 night and had to pay for another train ticket to get back home. I would never book with this hotel again.
Stayed 2 nights in Sep 2021

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

AsadBaig, Lahore

Business traveller
Liked: Cleanliness, staff & service
It is a good location with good price. But room and washroom are little bit small.
Stayed 4 nights in Feb 2020

4/10 Poor

Anne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Gry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got a basement room, awfull, but they were helpful and found a nice room on the 2nd floor.
Stayed 2 nights in Jan 2020

8/10 Good

PUTRI, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy access to eateries & station
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very poor property condition. Location was good. Room very congested with poor heating condition.
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy and the person was very friendly. The room was clean and tidy and had everything i needed or would have expected. Unfortunately the window had been left open fully which meant the room was freezing and took a while to warm up on such a cold day
Stayed 1 night in Dec 2019

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Poor
The service was ok in my room the toilet seat was broken shower head was glogged with limescale not much hot water my blanket was stained bed frame was flimsy and I didn’t like having to leave my hotel key at the desk when I went out my son ordered a continental breakfast and was given a boiled egg and cheese sticks not worth £200 for 2 nights
Stayed 2 nights in Oct 2019

6/10 Okay

Jozef

Travelled with group
Weekend trip
It wasn't too bad. Only issues we had: no socket next to my bed so couldn't charge phone and using it in a same time while relaxing. 2bugs racing over my trainers :)
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fave place to stay when we’re in London. The staff are great, the breakfast is lovely and there are 3 tube stations close by.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot breakfast at the best location!!
Excellent location for walking or underground. Loved the proximity from Hyde Park for down time!! Edgeware station allows EASY access to ALL the hussle and bussle London has to offer. Excellent breakfast!!
Stayed 5 nights in Aug 2019

4/10 Poor

Elaine, Toronto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff service is good, however, the room is tiny, and the water pressure was extremely low, everyday didn’t feel really take a shower.
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at this hotel was very friendly. However the condition of the hotel is lacking. We booked a family room which consisted of one double bed and three single beds for the kids. Beds were adequate. Room was in the basement down a narrow staircase that was hard to get down especially with any type of luggage. There is a very small lift but it did not seem to have a button that would take you to the basement where our room was. There has to be one because I know the lift goes down there but it was not apparent which button it was. Since it was late and we wanted dinner by the time we arrived we just used the narrow staircase. This was not ideal with a large suitcase. The room itself had some peeling paint and was a bit rundown. The electric shut off briefly while we were there which had the girl at the desk running around trying to figure out how to turn it back on. There is a breakfast there but we had an early flight so we did not have breakfast there. We only stayed here one night at the end of our trip so we could be close to Paddington station. It was ok for one short night but I would not want to stay there for any length of time.
Stayed 1 night in Aug 2019

6/10 Okay

David

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Aug 2019

8/10 Good

Sharne

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hyde park
Lovely time Ideal location
Stayed 4 nights in Jul 2019

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No!
London is not an easy City to find good accommodation... But this is really bad
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, front desk couldn't do enough. A very pleasant stay thank you!
Stayed 1 night in Jun 2019

2/10 Terrible

Lexxprey240

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are misleading. Rooms are very small and not clean. The fan in the room had lots of dust. Bathrooms are small and water pressure very low. Light bulb don't work and has not been changed in a while. The staff is pleasant but the cleaning staff and the property manger needs to do a better job.
Stayed 2 nights in Jun 2019

6/10 Okay

ConnieJeanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great family vacation!!!!
The location was great - very easy to get around London. The room surprised us. It was very plain and very small. The beds are all that fit in the room. However, the employees were pleasant, and we weren't there to spend time in our room. The beds were very comfortable!
Stayed 8 nights in May 2019

2/10 Terrible

elena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Stayed 1 night in Apr 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Ok, room not exactly large, great for love-birds or a single person (I had a queen room, I think). Nice design. Typical London-friendly staff. Not extremely central, but walkable.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like any of it, disappointing!!!!! Gruby, broken mirrors, creepy crawlies, miss match furniture. Dangerous steps everywhere where little toes could get hurt on.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever hotel, dirty, and not so good evitoment. Should be out of Expedia or Orbitz
Stayed 3 nights in Dec 2018

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

LongNV, Chester

Liked: Staff & service
Good hotel in a convenient place near tube stations
Stayed 2 nights in Oct 2018

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Pros - clean room, good breakfast. Walking distance from underground station. Cons - room was tiny and really hot with no air-conditioning. Horrible wifi.
Stayed 3 nights in Aug 2018

2/10 Terrible

Haytham, Michigan USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every rude staff . Very dirty facility . And so noisy and lousy
Stayed 6 nights in Aug 2018

6/10 Okay

Esha, Birmingham

Disliked: Staff & service, room comfort
Not worth £340 for 2 nights
Upon arrival the staff were extremely rude speaking to us like idiots and being very patronising. The staff were quite rude during our whole stay and were not very helpful. The bathroom is very small and it smelt very bad, as there was no window we had to leave the fan on all night to try and get rid of the odour. We were in the family room, there were plenty of beds (3 single beds and 1 double) but there wasn’t much space to put our luggage. The beds were clean and somewhat comfortable which was good. The breakfast was okay but the eating area wasn’t very appealing. Overall I wouldn’t recommend a friend to stay here. The only good thing was that it’s close to local attractions like madame tussauds and right next to edgware road where there is lots to do and lots of places to eat and dine.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
We stayed for 2 nights, room not clean in any way. Room far too small for 2 adults, bathroom smelt of urine, felt dirtier after a shower! No air con, fan was useless! Hand rail from breakfast room absolutely black with dirt! Men on front desk rude and aggressive! Would not recommend!
Stayed 2 nights in Jul 2018

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
A bit tatty in places but generally clean; it made an affordable base for our trip and the breakfasts set us up for the day. Friendly staff, I would stay there again
Stayed 3 nights in Jul 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018

4/10 Poor

Luke

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great!
In dire need of renovation. Uncomfortable. Smell of damp.
Stayed 2 nights in Jun 2018

10/10 Excellent

B K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Anita, Nebraska

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near Paddington Sta. & other transport
I can’t say enough about the staff. The gals in the kitchen fix your full English breakfast the way you want it. The people at the front desk are extremely helpful especially Natasia, and Irena.
Stayed 7 nights in Jun 2018

8/10 Good

Nulis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. Friendly helpful staff. Close to marble arch
Stayed 2 nights in Jun 2018

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LITTLE HOTEL
Great little hotel. Good location - close to central London and all the main tourist areas, easy walk to Paddington and Edgeware Road stations, loads of little bars and restaurants, nice mix of cultures. Excellent breakfast and great service. This is an older property so no air conditioning, not all shiny and new. But more character. All in all, perfect for what I needed and great value for money

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very clean. Staff was extremely friendly and helpful.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Good location and friendly staff. The only downside was that the room itself needed some renovations, f.e. newer furniture and to be painted.

8/10 Good

Chryso

Liked: Staff & service, property conditions & facilities, room comfort
Clean hotel, with good breakfast, just 10 minutes from oxford street.
Stayed 4 nights in Mar 2018

6/10 Okay

Verified traveller

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, room comfort
Weekend Break
We got there about 7.pm, so had to take what they had, actually it wasn’t a bad room it would be a lot better if they’d take the time to give it a lick of paint. The concertina door to the bathroom was split up the middle, but I mentioned it to the gent on reception & he said he’d get maintenance on to it & he did, it was quickly replaced. The breakfast was good & freshly cooked, the staff are all very friendly & helpful, we like this area of Paddington, it’s really handy for both tube stations & buses, (although it’s only a 10 minute walk to Oxford Street). We’d definitely stay here again.
Stayed 3 nights in Dec 2017

6/10 Okay

Clifford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
All a bit bleak...
Bit bleak and plain. Appreciate it is a central London budget hotel - so not expecting the Ritz! Room was very bleak with no carpet only laminate and noisy room at the front. No bedside light and quilt on the bed bought from Woolworth's circa 1975. Needs bit of a face lift. No heating. Plus point was the small but complimentary English breakfast. Staff friendly.
Stayed 2 nights in Nov 2017

6/10 Okay

Lolly, Devon, uk

Liked: Cleanliness, staff & service
Very handy for Paddington and Edgware Road
We wanted a hotel near to the station as we arriving in the evening and this was just a short walk away. It was also very close to the Edgeware Road and tube station so easy to get to other parts of London. The room was quite small but clean. Breakfast was ok. The staff we met were all quite friendly.
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2017