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Reviews of Great Northern Hotel, a Tribute Portfolio Hotel, London

5 out of 5
Great Northern Hotel, a Tribute Portfolio Hotel, London
King's Cross St Pancras Station, Pancras Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine, Bowling Green

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying in the hotel. It is actually right next store to the domestic train station, so it was super convenient. And in front of the hotel and train station is a major area, where people sit and pass through. I most enjoyed just watching Londoners. London is so diverse. Impressive!
Stayed 1 night in Apr 2024
Response from Mez on Apr 17, 2024
Dear Catherine,Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We are delighted to read that you enjoyed your stay with us. We hope to remain your hotel of choice when you visit this fine city again.Best regards,Mez

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are on the small side (not unusual for big city hotels), but the room was lovely. It's a very short walk to Coal Drop Yards (with all the restaurants and shopping) and being next to a transport hub (St. Pancras/King's Cross) means that you can get almost anywhere quickly via Tube or trains of various sorts. Every staff member we interacted with was lovely -- helpful, courteous and charming. This was a wonderful (and wonderfully convenient) place to stay!
Stayed 6 nights in Apr 2024
Response from Mez on Apr 12, 2024
Dear Laura,Greetings from the Great Northern Hotel, A Tribute Portfolio Hotel, London!It was a delight to be of service and we hope to welcome you back when you visit our fine city next.Have a wonderful weekend.Best regards,Mez

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel if arriving at Kings Cross for a concert in Camden and a 1 night stay. Room was small but fancy. TV didn’t work as a TV which was annoying but did connect to Bluetooth device for some playlist tunes. English breakfast was tremendous in a posh restaurant setting. Apart from TV fault only thing can mark down is terrible Muzak in the bar and restaurant!
Stayed 1 night in Mar 2024
Response from Mez on Apr 2, 2024
Dear Phil,Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We sincerely apologise for the tv troubles. Our engineer on site has now fixed it. We have also shared your feedback about the piped music to our food and beverage manager.We hope to be of service once again, when you visit London next.Have a wonderful day.Best regards,Mez

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
The staff was very friendly and clean property, I would recommend staying here.
Stayed 2 nights in Mar 2024
Response from Meherzad Davar on Mar 22, 2024
Dear Michael,We are delighted to read that you enjoyed your stay with us and look forward to welcoming you back when you visit London next.Have a lovely weekend.Best regards,Mez

10/10 Excellent

John, Milton Keynes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel just a shame room service stopped at 10pm
Stayed 1 night in Feb 2024
Response from Mez Davar on Feb 28, 2024
Dear John,Thank you very much for your email.We are delighted to read that you enjoyed your stay with us .Your feedback is very valuable to us.We hope to welcome you back to the Great Northern Hotel, when you visit London next.Have a nice day.Best regards,Mez

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Mez Davar on Mar 22, 2024
Dear Michael.Thank you for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.It is delight to be of service.We hope to welcome you back.Best regards,Mez

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheeky Get Away
Check in perfect. Welcoming. Easy. We arrived early - and there was no issue in getting our room - or if we wanted to leave our luggage. Breakfast was right up there as well - the staff again - super attentive and couldn't do enough for you.
Stayed 2 nights in Dec 2023
Response from mez on Dec 30, 2023
Dear Andy,We are delighted to read that you enjoyed your stay at The Great Northern Hotel, A Tribute Portfolio Hotel, London.We hope to remain your hotel of choice when you visit next.Happy New Year.Best regards,Mez

10/10 Excellent

M A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remains a delight
Remains a firm favourite, perfect location for travelling by train and getting around London. The facilities are great and the staff very friendly and organised, really can’t have any complaints. We stayed the week before Christmas so could ´hear’ the sounds of the neighbourhood and parties a little more than usual if that is a factor for you but I would not trade the location for that.
Stayed 2 nights in Dec 2023
Response from Mez Davar on Dec 25, 2023
Dear M A,Thank you for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We are delighted to read that you enjoyed your stay and the location of the hotel.We hope to be of service when you visit London next.Merry Christmas!Best regards,Mez

10/10 Excellent

derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GNH delivers
Excellent location great staff very pleasant experience. Will return
Stayed 1 night in Dec 2023
Response from Mez Davar on Dec 25, 2023
Dear Derek,We are delighted to read that you enjoyed your stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.It was a pleasure to have been of service, and we look forward to welcoming you back.Have a Merry Christmas!Best regards,Mez

10/10 Excellent

Ariana

Response from Mez on Feb 19, 2024
Dear Ariana,We are delighted to read that you enjoyed your stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We hope to welcome you back when you visit London next.Have a wonderful day.Best regards,Mez

2/10 Terrible

COLLEEN

Stayed 1 night in Dec 2023
Response from Mez on Dec 12, 2023
Dear Colleen,Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.So that we can make sure that you have a lovely stay when you visit us next, may we request you to please elaborate on our shortcomings?We look forward to heating from you.Best regards,Mez

6/10 Okay

Nic

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nice room. No hot water. No refund.
No hot water on a Sunday morning when I needed to take a shower. Didn’t offer a refund but just a free breakfast. Also got the handicapped room. I would have preferred a regular one or been asked if I wanted a handicap room.
Stayed 1 night in Dec 2023
Response from Mez on Dec 12, 2023
Dear Nic,Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel.We can see that you were upgraded to our Heritage category of rooms. We have made note of your preference for a regular walk in shower, for any future stays.We hope that you allow us to be of service when you visit us next. Have a nice day.Best regards,Mez

8/10 Good

Christopher

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
A great lovely old building and hotel with so many great spaces and rooms. The only disappointment was reception staff, first impressions count!! The pantry was also not as advertised.
Stayed 1 night in Nov 2023
Response from Mez on Dec 4, 2023
Dear Christopher,Greetings from the Great Northern Hotel, A Tribute Portfolio Hotel, London.We are very happy to read the you found the building lovely and with many great spaces and rooms.We will use your feedback about our front office team to carry out intensive training.We hope that you allow us to welcome you again.Have a lovely day.Best regards,Mez

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a convenient location. Room on the 5th floor was very quiet and the staff were all very friendly.
Stayed 1 night in Nov 2023
Response from Mez on Nov 24, 2023
Dear Stephanie,We are delighted to read that you enjoyed your stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London, and we hope to welcome you back soon.Have a wonderful day.Best regards,

6/10 Okay

Leslie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not ideal for business or couples
The hotel itself is beautiful, clean, and very well located next to the train station. However, the room was very small, too small for a couple with low ceilings. Whilst the description stated that it had a business center it did not. There was no room in the bedroom to work, and the lounge was not ideal as they had no proper space or tables. Not a suitable hotel for business people. They did had a coffee machine in the room which I love, but it didn’t work. They did not offer tea, and there was only two small milks so not enough for more than one drink. Strangely even though we were a couple they only had one biscuit seems a strange place to scrimp on. The soaps and shower gels etc were very good with a lovely smell. The bathroom had a fantastic shower. They offer beautiful bathrobes. I would recommend they look at the towels however as there wasn’t one I could use for my hair. The receptionists were young and inexperienced. They offered a basic level of service. Overall, for the price, I wouldn’t recommend this hotel, especially for business.
Stayed 1 night in Oct 2023
Response from Mez on Oct 30, 2023
Dear Leslie,We hope this finds you well.Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.For your future stays, may we recommend our Heritage and Victorian rooms, which are larger and tastefully appointed.We have made note of your comments, and hope to welcome you when you visit London next.Best regards,Mez

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mez on Oct 9, 2023
Dear Keith,We are delighted to read that you have enjoyed your stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.It was a pleasure to have been of service, and we look forward to welcoming you back soon.Best regards,Mez

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
First class hotel,location close to King Cross/Euston Stations.Excellent service from friendly and professional staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth, Croydon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it’s proximity to the train station, unfortunately St. Pancras/Kings Cross attracts some undesirables but as long as you’re not wandering round there in the early hours of the morning it’s manageable
Stayed 1 night in Sep 2023

2/10 Terrible

Peter

Stayed 1 night in Sep 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Allison W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mez on Sep 15, 2023
Dear Ms. Allison,We are delighted to read that you enjoyed your stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We hope to welcome you back when you visit London next.Have a wonderful day.Best regards,Mez

6/10 Okay

John

Stayed 4 nights in Sep 2023

10/10 Excellent

Hazel

Stayed 1 night in Aug 2023
Response from Mez on Aug 30, 2023
Dear Hazel,We are delighted to read that you enjoyed your stay with us.It has been a pleasure to be of service, and we hope to welcome you back to the Great Northern Hotel when you visit London next.Have a nice day.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mez on Aug 21, 2023
Dear Christina,We are delighted to read that you enjoyed your stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We hope that we continue to remain your property of choice when you visit London next.Have a wonderful day.Best regards,Mez

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
During my recent stay at the Great Northern Hotel, I was reminded of the true essence of hospitality. As soon as I stepped into my room, I was met with a delightful fusion of classic charm and contemporary comfort. Waking up to views of the bustling King's Cross St. Pancras set the tone for my London adventures. After a long day of exploring, returning to the plush bed felt like a dream. Breakfast at the on-site restaurant? Simply divine. But what truly made my stay special was the staff. From personalized recommendations to ensuring I had everything I needed, they made me feel right at home. Every time I recall my London trip, memories of the Great Northern Hotel will be front and center. I can't wait to return.
Response from Mez on Aug 18, 2023
Dear Adam,Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We have shared your kind words and appreciation with our entire hotel team.We are delighted to read that you enjoyed your stay with us and hope that you allow us to be of service once again soon.Have a wonderful day.Best regards,Mez

2/10 Terrible

Fergus

Stayed 1 night in Aug 2023
Response from Reservations on Aug 16, 2023
Thank you for your feedback.

8/10 Good

Gareth

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reservations on Aug 16, 2023
Thank you for your feedback.

8/10 Good

juan

Travelled with family
Liked: Cleanliness, staff & service
The room size is really tiny regarding the price.
Stayed 1 night in Jul 2023
Response from Mez on Jul 12, 2023
Dear Juan,Thank you for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.May we recommend our Heritage and Victorian rooms, which are larger and tastefully appointed.We hope to welcome you back when you visit London next.Have a wonderful day.Best regards,Mez

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean but tiny room with precariously low ceiling. Slow wifi and faulty TV. It was very convenient for an early Eurostar with terminal just across the street, but I can't think of any other reason you'd want to stay here.
Stayed 1 night in Jul 2023
Response from Mez on Jul 11, 2023
Dear Robert,Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We apologise for the troubles you faced due to the TV and the wifi. I know that our chief engineer has sorted out the issues.We hope that you allow us another opportunity to be of service when you visit London next.Have a nice day.Best regards,Mez

8/10 Good

Peter, Spring

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room layout is odd, with the bathroom providing limited privacy.
Stayed 2 nights in Jul 2023
Response from Mez on Jul 11, 2023
Dear Peter,Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We will use your feedback to create a better holistic experience for all our guests.We hope that you allow us another chance to be of service when you visit London next.Best regards,Mez

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservations on Aug 16, 2023
Thank you for your feedback

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Location for access to St Pancras. Hotel & staff were excellent! Loved the brownies, etc left for us in the pantry next to our room.
Stayed 1 night in Jul 2023
Response from Mez Davar on Jul 3, 2023
Dear Jenna,Thank you very much for choosing to stay at the Great Northern Hotel, A Tribute Portfolio Hotel, London.We are delighted to read that you enjoyed the services of the pantry as well as found our staff excellent. This means a lot to our team.We hope to welcome you back when you visit London next.Have a wonderful day.Best regards,Mez

6/10 Okay

Joanna

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location and lovely stuff. But for the 3 day stay we had Faulty Towers experience starting with them tying to initially put us up in a room for disabled ( with a very basic hospital style bathroom), then safe was not working, restaurant was not open, room service did not have the wines listed on their menu and in fact the reception had no idea what wines were on offer. Safe got fixed but then stopped working the next day and we had to wait for reception to come and open it for us. Then they had to come every time we had to open or close it. We were only informed that there were tea and coffee facilities at the end of the corridor the next day, after calling reception and asking why there was none in the room. When the restaurant opened the next day we went for dinner and waited over 1 hour for the meal to be served. And beware of the "king size bed" . It's UK sizing not international as one would expect from an international chain ( Marriott). The staff were charming and apologetic, offered us free drinks and discount on our meal. I do not regret staying there but it did cause unnecessary stress and disruption to our business trip.
Stayed 3 nights in Jun 2023
Response from Mez Davar on Jun 23, 2023
Dear Joanna,Thank you for choosing the Great Northern Hotel, A Tribute Portfolio Hotel, London.We usually get things spot on but realise that we have dropped the ball this time.Please allow us to make thing slightly better by crediting your Marriott Bonvoy account with 5000 points.Also, please do drop us a line whenever you book with us next, and we will go out of our way to make sure that you have a lovely stay with us.We hope to welcome you back soon.Best regards,MezFront Office

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
This property was perfect for my first stay in London, the location could not be better with the subway and the train station literally just downstairs. There are so many restaurants within walking distance and because there are so many people around it feels very safe even at night. All the staff were very nice and accommodating and were very helpful to any questions I had. I would stay here again in the future and recommend it to any one of my friends & family.
Stayed 5 nights in Jun 2023
Response from Mez Davar on Jun 27, 2023
Dear Emily,We are delighted that you chose the Great Northern Hotel, A Tribute Portfolio Hotel for your first visit to London.Your positive feedback means a lot to the team, and we hope to welcome you back soon.Have a wonderful day.Best regards,Mez

10/10 Excellent

Chris

Stayed 1 night in Jun 2023

10/10 Excellent

Sean

Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Mark

Liked: Cleanliness
Superb location for Eurostar. Property of decent quality & condition (as it shold be at that price). Help-yourself pantry a nice feature. However, overall feeling: impersonal, soulless & insipid
Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent, hospitable and very accommodating. It was easy access to train stations and the restaurant was delicious
Stayed 2 nights in May 2023

4/10 Poor

cliff

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor value
Poor value for money as the room was tiny and bathroom poor. The bar is extremely rowdy. Even though there were two staff on duty at the restaurant bar (where we had a table booked) they would not serve us a drink in the upstairs lounges where it was quieter. We had to go down to the bar, purchase drinks then take them upstairs to the quiet lounge.
Stayed 1 night in Apr 2023
Response from Kiran Bhakerd Reception Manager on May 17, 2023
Dear Guest, Thank you very much for your feedback. I am sorry to hear about your experience and the lack of attention from the staff. Rest assured that this has been addressed with the team.Kind RegardsKiran Bhakerd Reception Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully maintained and spotless. The building itself is well over a century old, but the interiors are modern and exhibit high quality. My room was comfortable and quiet, and the staff were friendly and helpful. The location is also excellent, as it is literally next to the Kings Cross and St. Pancras underground stations with their direct access to other parts of the city, Heathrow Airport, and the Eurostar. I definitely would recommend the Great Northern Hotel as a place to stay.
Stayed 4 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Connect yourself to all attractions and trains
The hotel was clean and quiet despite being above a major train station. The pantry at the end of the hallway is a nice touch. They have coffee in the room, but no tea? It's London, why not a few bags in the room? The largest room only had the little settee, even for a couple, it was not enough, one more chair in the room is needed. The bed was like an ironing board. The bathroom is less than a foot away from the bed. The bathroom doors were two mini french doors with frosted windowpanes, except you could still see your partner on the throne. The lack of a fan to turn on could be a problem, I know I used the bathrooms in restaurants and attractions to avoid using our room one. The double shower was roomy. Area has many restaurants, but lacking good breakfast options. Rails is a disappointment at breakfast and dinner, would chose to spend my money elsewhere. German Gymnasium across the street is great. Hotel staff is nice, our room was ready early.
Stayed 6 nights in Apr 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic hotel in an ideal location
I loved the understated elegance of this hotel. The couchette room was perfect for 1 person, beautifully furnished in an art deco style with nods to the hotel's history. I liked the pantry at the end of the corridor, where there were two coffee machines & kettle, plus homemade chocolate brownies, chocolate bars & apples. There was no kettle in the room, but it was no problem to walk along to the pantry in robe & slippers to make tea in the morning. The pantry had just been cleaned & was spotless, although I didn't see anyone else using it. After I returned to the hotel at night, I found that someone had closed the blinds, turned the bed down & left a bottle of water & chocolate, which was a nice touch. With a late checkout at 11am, it was blissful having a relaxed Sunday morning lounging in the comfortable couchette bed. The bathroom was small but tastefully decorated with a large walk-in shower & rainfall shower head. The hotel's toiletries are divine. The hotel staff were really kind and helpful, and looked after my suitcase while I did some shopping in Covent Garden (15 mins on the tube). The only downside was that I did hear noise (trains?) late at night, but put some earplugs in and it was fine. I was also woken by early morning light, so blackout blinds might have been a better option. In any case, I had a wonderful stay and will definitely be using the hotel as a base for future to trips to London.
Stayed 1 night in Apr 2023

10/10 Excellent

TRACY

Stayed 1 night in Apr 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey accommodating staff. Also really loved the pantry such a lovely touch to the hotel. Rooms are quite small for the price. Might also be a nice touch to add pastries in the morning to the pantry. Room rates are expensive and paying for breakfast on top is quite a lot. Overall lovely hotel and location though
Stayed 1 night in Apr 2023

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rode from Paris to the St Pancras / Kings Cross Train station. We literally walked out of the station and across the street to check in! Easiest transfer ever!!!
Stayed 1 night in Mar 2023

10/10 Excellent

alan

Liked: Staff & service, property conditions & facilities
Early check in and baggage storage was good
Stayed 1 night in Mar 2023

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023