Exterior

Reviews of Gem Langham Court Hotel

4 out of 5
Gem Langham Court Hotel
31-35 Langham Street, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 290 out of 1003 reviews" "
Rating 8 - Good. 418 out of 1003 reviews" "
Rating 6 - Okay. 179 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel due to how to the walking distance to Oxford Street. Would highly recommend
Stayed 1 night in Mar 2024
Response from Gem Hotels on Mar 25, 2024
Dear Guest, Thank you very much for giving us a perfect rating and for recommending our hotel. We also thank you for highlighting our location near to Oxford Street and we are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope to serve you soon again.Kind regards,Guest Relations Team.

6/10 Okay

Rassoul, Canterbury

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gem Hotels on Mar 22, 2024
Dear Guest,Thank you for scoring us after your stay with us at Langham Court Hotel and our team looking forward to welcome you back in the future.Kind regards,Guest Relations Team.

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service
A very good stay but room could have beeb bigger for the price. Breakfast very good, plenty of choice.
Stayed 1 night in Feb 2024
Response from Gem Hotels on Feb 22, 2024
Dear Guest, Thank you for your kind feedback after your recent stay at Fitzrovia Hotel. We are very happy that you enjoyed your stay with us and it is pleasure to know that our guest are pleased staying with us. We appreciate your feedback and we very much look forward to welcoming you again to our hotel.Kind regards,Guest Relations Team

4/10 Poor

Mina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would never suggested staying here because of the condition of the room and the terrible beds. I couldn’t believe it felt like sleeping on a box spring. And the linens were stained and torn. Absolutely no frills. But the staff was excellent!
Stayed 3 nights in Jan 2024
Response from Gem Hotels on Feb 4, 2024
Dear Guest, Thank you for your review and we regret that your expectations were not satisfied. Please accept our apologies for any inconvenience and embarrassment which may have been caused. We thank you for bringing this matter to our attention, and please be assured that your concerns relating to housekeeping issues are being addressed with the relevant personnel. Your feedback is invaluable, and we'll be reviewing these aspects to improve our services.Your comfort is essential to us, and we'll make every effort to rectify these concerns for a more pleasant stay in the future.Kind regards,Guest Relations Team.

10/10 Excellent

Bea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for shopping & the Dominion theatre. Continental breakfast was superb. Found the heating control panel to the room a little difficult to operate but got there in the end.
Stayed 1 night in Jan 2024
Response from Gem Hotels on Jan 30, 2024
Dear Guest, Thank you for sharing this amazing review after your experience at the Langham Court Hotel. We are delighted to hear that you enjoyed your stay, our location and services. We appreciate your feedback about the control panel and will share your comments with the team for review and action. We very much look forward to welcoming you again to our hotel. Kind regards,Guest Relations Team

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Gem Hotels on Jan 11, 2024
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location for soho and Oxford street. The hotel staff were friendly and accommodating. Very clean modern room and a great nights sleep ☺️
Stayed 1 night in Jan 2024
Response from Gem Hotels on Jan 9, 2024
Dear Guest, Thank you very much for taking the time to share this review of your experience at our hotel! Our team here at Gem Hotel is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. We are also truly lucky to be situated in such an enviable location near to Soho and Oxford Street, and happy that you found us clean and comfortable. Thank you for staying with us; there is no better compliment than a return visit.Kind regards,Guest Relations Team.

2/10 Terrible

Dina

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms was very very small..the smell of the hotel was very bad especially in the elevator..no ventilation and no concierge
Stayed 6 nights in Dec 2023
Response from Gem Hotels on Feb 4, 2024
Dear Guest, Thank you for choosing to stay with us at the Gem Hotel and for taking the time to share your comments. We are disappointed to hear that on this occasion we did not meet your expectations and your stay with us has been unsatisfactory. Please accept our most sincere apologies. Your satisfaction is at the very heart of what we do here at the Gem Hotel and we take your feedback seriously.The points raised have been addressed and will be taken into consideration for future improvements. We hope you would give us the pleasure of welcoming you back and provide you with a much more memorable experience.Kind regards,Guest Relations Team

10/10 Excellent

esmaeel

Stayed 1 night in Dec 2023
Response from Gem Hotels on Jan 2, 2024
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.

8/10 Good

Lee

Stayed 1 night in Dec 2023
Response from Gem Hotels on Dec 28, 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

2/10 Terrible

debbie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel to anyone. The staff are very rude and the rooms are tiny.
Stayed 2 nights in Dec 2023
Response from Gem Hotels on Dec 28, 2023
Dear Guest, Thank you for choosing Gem Hotels and for taking the time to provide feedback about your experience at Gem Hotels. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. Please be assured that we have taken necessary action to prevent future occurrences. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind regards,Guest Relations Team.

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Not sure why so many reviews on google mention rude staff, they were all so lovely and helpful! Stayed one night and it was perfect for that. Really close to Oxford St/soho, but not in the middle of the hustle and bustle. Some lovely cafes around the corner (Scandinavian Kitchen is lovely). Only "issue" was that the bed was quite hard for my liking.. but other than that great.
Stayed 1 night in Dec 2023
Response from Gem Hotels on Dec 28, 2023
Dear Guest, Thank you ever so much for having taken the time to share this detailed and wonderful review following your recent stay with us. We are delighted to see that your expectations were exceeded on all fronts on this occasion. Please rest assured that your kind comments have been shared and celebrated with the entire team, who work very diligently to satisfy our guest needs and it will provide them with great encouragement to keep doing what they are doing. We hope to have the pleasure of welcoming you back again soon.Kind regards,Guest Relations Team.

10/10 Excellent

Joseph

Nice room and friendly staff. Many thanks
Stayed 2 nights in Dec 2023
Response from Gem Hotels on Dec 21, 2023
Dear Guest, Thank you for your review about your stay with us, and it is wonderful to learn from our guest that you found our team friendly and had a comfortable stay. We hope to serve you soon in the future.Kind regards,Guest Relations Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable hotel
Great location within easy walking distance of Oxford Street, Palladium, BBC etc. No view from our room but it was clean and comfortable. Bathroom very compact but functional.
Stayed 1 night in Dec 2023
Response from Gem Hotels on Dec 18, 2023
Dear Guest, Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location near to Oxford Street, Palladium, BBC and more. we were also glad that you found us clean and comfortable; we shall share your thoughts with our team. We hope to welcome you soon in the future.Kind regards,Guest Relations Team.

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night business trip
Perfect for my 1 night business stay. Clean, comfortable rooms and excellent service from friendly welcoming staff. I would definitely stay here again and wouldn't hesitate to stay a little longer
Stayed 1 night in Dec 2023
Response from Gem Hotels on Dec 18, 2023
Dear Guest, Thank you ever so much for having taken the time to share this detailed and wonderful review following your recent stay with us. We are extremely delighted to see that your expectations were exceeded on all fronts on this occasion, and rest assured your kind comments have been shared and celebrated with the entire team. We hope to have the pleasure of welcoming you back again soon.Kind regards,Guest Relations Team.

10/10 Excellent

Natasha

Stayed 2 nights in Dec 2023
Response from Gem Hotels on Dec 14, 2023
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gem Hotels on Dec 9, 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Warm regards,Guest Relations Team.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gem Hotels on Dec 5, 2023
Dear Guest, Thank you for scoring us after your stay with us at Langham Court Hotel and our team looking forward to welcome you back in the future.Kind regards,Guest Relations Team.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Location
Stayed 5 nights in Nov 2023
Response from Gem Hotels on Nov 30, 2023
Dear Guest, Thank you for staying with us at The Gem Hotel and for taking the time to leave us this feedback. We are delighted to hear that you appreciated our fantastic location, and we look forward to serve you in the future.Warm regards,Guest Relations Team.

8/10 Good

Anthony

Stayed 2 nights in Nov 2023
Response from Gem Hotels on Dec 21, 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future. Warm regards,Guest Relations Team.

2/10 Terrible

Richard

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Twin rooms not appropriate
We booked this hotel as a twin room, for a work social event for 2 work colleagues. The room was not a twin room in any way. There was a double bed and a fold out child’s bed stuck in the corner, which for 2 guys of 6 foot plus was not suitable or appropriate. I had to lie with my feet hanging off the bed unable to sleep for the whole night.
Stayed 1 night in Nov 2023
Response from Gem Hotels on Nov 20, 2023
Dear Guest, Thank you for taking the time to share your feedback after your stay with us at Langham Court Hotel. Please accept our sincere apologies for the inconvenience caused during your stay, and stay assured that your comments are taken seriously, and we will do our best to improve to avoid this unpleasant situation in the future. We are also happy to help you if you have any similar issues on future stays do please contact us whilst you are in house. Once again we apologize for the discomfort caused and we hope you will give us one more chance by staying with us in the future.Kind regards,Guest Relations Team.

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from Gem Hotels on Nov 15, 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Warm regards,Guest Relations Team

10/10 Excellent

Keith

Stayed 2 nights in Nov 2023
Response from Gem Hotels on Nov 9, 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.

6/10 Okay

Angeleen, Vancouver

Liked: Cleanliness
Disliked: Amenities
For the price of the room, there was no safe or mini fridge. I wouldnt say its a 4 star hotel. Im convinced my room was haunted. The location is great... close to oxford street and transportation.
Response from Gem Hotels on Nov 2, 2023
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Langham Court Hotel. We are delighted that you enjoyed your stay overall and glad you highlighted our convenient location and thank you for your additional comments, which have been noted and passed to the relevant teams. We very much look forward to welcoming you again at our hotels. Kind regards, Guest Relations Team

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 2 nights in Sep 2023
Response from Gem Hotels on Nov 2, 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.

10/10 Excellent

Sam

Stayed 2 nights in Oct 2023
Response from Gem Hotels on Nov 2, 2023
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.

8/10 Good

Maria

Stayed 4 nights in Oct 2023
Response from Gem Hotels on Oct 30, 2023
Dear Guest, Thank you for scoring us after your stay with us at Langham Court Hotel and our team looking forward to welcome you back in the future.Kind regards,Guest Relations Team.

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from Gem Hotels on Oct 30, 2023
Dear Guest, Thank You for your positive full score after your stay with us at the Langham Court Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Kind regards,Guest Relations Team.

6/10 Okay

Howard

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Gem Hotels on Oct 30, 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and we look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.

8/10 Good

Ching Hsiang

Stayed 2 nights in Oct 2023
Response from Gem Hotels on Oct 30, 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Quality Service
Great central location near Oxford Circus, many good restaurants, coffee shops and pubs. Great service and the staff was courteous, professional and friendly. The hotel room itself is small but sufficient. Overall, great stay!
Stayed 5 nights in Oct 2023
Response from Gem Hotels on Oct 24, 2023
Dear Guest, Thank you so much for taking the time to share with us your great impressions about your recent stay at The Gem Hotel. It brings us great joy and pride to read that you had such a pleasant stay with us and that you were impressed with our great location, our nice and quiet room, great amenities and above all the friendly, helpful and attentive service offered by our team members. We will certainly pass on your gratitude to everyone. Thank you again for your kind words and great feedback, we truly look forward to your next visit.Warm regards,Guest Relations Team.

6/10 Okay

Christine

I found the hotel OK. Breakfast was poor. Location was ok for what I wanted. I found staff difficult to deal with - poor communication skills and definitely not friendly
Stayed 3 nights in Sep 2023
Response from Gem Hotels on Oct 24, 2023
Dear Guest, Thank you for choosing Gem Hotels and for taking the time to provide feedback about your experience at Gem Hotels. We would like to start by apologizing to you for not meeting your expectations. We always strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We also do note your comment about the breakfast, and will be addressed with the relevant team for improvements. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind regards,Guest Relations Team.

8/10 Good

Michelle, Trowbridge

Stayed 1 night in Sep 2023
Response from Gem Hotels on Oct 15, 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

8/10 Good

M

Stayed 1 night in Sep 2023
Response from Gem Hotels on Sep 18, 2023
Dear Guest, Thank You for your positive score after your stay with us at the Langham Court Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Kind regards,Guest Relations Team.

4/10 Poor

Julia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendly, property was clean and we did not try any catering but we could not believe this is a 4star hotel - the upgraded 'executive twin' room was so small it was difficult to walk around the beds, tiny surface on whcih to put our things, very old-looking dark wood furniture, weather extremely hot when we were there and there was no air-con and we were only able to open the window a few cms so we barely slept as it was so hot and sticky.
Stayed 1 night in Sep 2023
Response from Gem Hotels on Sep 15, 2023
Dear Guest, Thank you for taking the time to tell us about your stay at the Langham Court Hotel. We were disappointed to read that you were not completely satisfied with your stay due to the size of the room and because the hotel does not have air conditioning. Please allow us to apologize for any inconvenience caused and we just want to let you know that, being a listed building, the hotel has different type of rooms available and their size and design vary from room to room. Also, regrettably, we were not permitted to install air-conditioning when we converted this property. We also do not advertise that air-conditioning is available. On the positive side, we are pleased to learn that our team were friendly and glad that you found us clean. We hope that your experience will not deter you from visiting us again and we look forward to welcoming you back to our hotel.Kind regards,Gem Guest Relations Team

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, they were prompt with cleaning the room and did a great job. The location is unbeatable - so close to many tube stations and attractions with many dining options around. Overall great stay.
Stayed 6 nights in Aug 2023
Response from Gem Hotels on Sep 1, 2023
Dear Guest, Thank you for your glowing review of Langham Court Hotel. It is great to hear that you experienced such a fabulous stay and that your expectations were fully satisfied. We are delighted that you found the location of the hotel perfectly positioned to take in the surrounding attractions and look forward to welcoming you again soon!Kind regards,Guest Relations Team

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel in central london
Stayed 1 night in Aug 2023
Response from Gem Hotels on Sep 1, 2023
Dear Guest, Thank you for your kind words after your recent stay at Langham Court Hotel. We are very happy to hear that you enjoyed your stay with us and would be happy to welcome you back to our hotel soon! Kind regards,Guest Relations Team

8/10 Good

Donna

Stayed 1 night in Aug 2023
Response from Gem Hotels on Aug 30, 2023
Dear Guest, Thank You for reviewing your stay at the Langham Court Hotel and your positive score tell us that you are satisfied with our hospitality service and we understand that your stay with us was enjoyable.. We strongly hope that we will have an opportunity to serve you in the future. Warm regards,Guest Relations Team.

10/10 Excellent

Carina

Stayed 2 nights in Aug 2023
Response from Gem Hotels on Aug 30, 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Warm regards,Guest Relations Team.

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No safe inwardrobe
Stayed 2 nights in Aug 2023
Response from Gem Hotels on Aug 22, 2023
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Fitzrovia Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant teams. We very much look forward to welcoming you again at our hotels. Kind regards, Guest Relations Team

10/10 Excellent

Amanda

Stayed 1 night in Aug 2023
Response from Gem Hotels on Aug 16, 2023
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and review such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Warm regards,Guest Relations Team.

10/10 Excellent

Eva

Stayed 1 night in Aug 2023
Response from Gem Hotels on Aug 16, 2023
Dear Guest, Thank you for the positive great score after your stay with us at Gem Hotels. We are thrilled to hear you enjoyed your stay and hope you will have another opportunity in the future to come back and see us again. Kind regards,Guest Relations Team.

8/10 Good

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Gem Hotels on Aug 9, 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.

10/10 Excellent

Dennis

Stayed 3 nights in Jul 2023
Response from Gem Hotels on Jul 27, 2023
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

10/10 Excellent

Deirdre

Stayed 3 nights in Jul 2023
Response from Gem Hotels on Jul 24, 2023
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.

4/10 Poor

Arieh

Travelled with family
אני קיבלתי ביום הראשון חדר קטן לא כמו בהזמנה לאחר יום החליפו לי חדר המקלחת היתה קטנה אי אפשר לזוז
Stayed 4 nights in Jul 2023
Response from Gem Hotels on Jul 23, 2023
Dear Guest, Thank you for taking the time to tell us about your stay at The Langham Court Hotel.We were disappointed to read that you were not completely satisfied with your stay due to the size of the room. Please allow us to apologize for any inconvenience caused and we just want to let you know that the hotel has different type of rooms available and their size and design vary from room to room. We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them. We hope your experience will not deter you from visiting us again and we look forward to welcoming you back to the hotel.Warm regards,Guest Relations Team.

10/10 Excellent

Anette

Stayed 4 nights in Jul 2023
Response from Gem Hotels on Jul 17, 2023
Dear Guest, Thank you for your positive full score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.

2/10 Terrible

Chirag

Stayed 1 night in Jul 2023
Response from Gem Hotels on Jul 17, 2023
Dear Guest, Thank you for choosing to stay with us at the Gem Hotel. We understand from your score that you are not satisfied in your stay with us. We strongly believe that we will be able to serve you the best in the future if you choose us.Warm regards,Guest Relations Team.

8/10 Good

Leif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang for the bucks
“Bang for the bucks”. It is not an expensive place but for sure it is very price worthy. The staff is very service minded and helpful. The room was clean. The breakfast was absolutely ok. It is quite central of London. Normally I stay at more expensive places but if you want to save on the stay and use the money for pleasure, shopping or whatever - this is a great place to stay. Extra cudos for the service minded staff
Stayed 1 night in Jul 2023
Response from Gem Hotels on Jul 13, 2023
Dear Guest, Thank you very much for sharing your wonderful feedback about your recent experience with usat the Gem Hotels. We are absolutely delighted to receive your appreciation towards our team who takes great pride in delivering a first class service to all our guests, we shall ensure to share your lovely compliments with the whole team, and we hope to welcome you back to The Gem on many future occasions.Kind regards,Guest Relations Team.

10/10 Excellent

Jean

Stayed 2 nights in Jul 2023
Response from Gem Hotels on Aug 1, 2023
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team