Ratings based on 1,152 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from L.A.

Eh... Not great, but doable.

Posted 25-May-2017
Staff was nice but was disappointed by the size of the rooms because all the pics on the website are misleading. The room was tiny. The hallway to get to the room brought out a claustrophobic reaction. My view overlooked the roof. It was a bit depressing. Now the stay wasn't terrible, I would say it was doable for just one night. It's near two different tube lines which was convenient and Hyde park was right across the street. It was just ok. But the one major thing that turned me off is when taking a bath I could see so much blackened mildew all around the tub. Then there was the constant bumping that could be heard all night. I don't think I would stay here again... even if the building and lobby are gorgeous.
3 out of 5
Recommended
for Everyone
by A verified traveller from Louisiana

Service was great and location was excellent

Posted 25-May-2017
Rooms are extremely small. We stayed at a different hotel in London before, and it had significantly more space. The queen bed barely fit in the bedroom
4 out of 5
Recommended
for Everyone
by A verified traveller from Swindon, UK

Nice Hotel, Great Location

Posted 20-May-2017
Booked this hotel last minute and despite a hiccup at reception where we hadn't been added to their system it was a pleasant stay. Rooms clean if a little small, bathroom good. Staff very helpful and polite. Breakfast great. The hotel has fantastic character with all the old wooden panelling in public areas. Easy access to the tourist areas of London. Would definitely stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Charm of Old London

Posted 20-May-2017
Pros: the staff was very good. The hotel had the old charm
Cons: Bathrooms pocket doors or change from tub to shower so door can open with out standing to the toilet seat
Location: Very near London proper so easy to hop on hop off busses. Great restaurants around corners.
If you are handicapped this is not a hotel for you. The rooms are small and the bathrooms smaller. It is not wheelchair accessible.
3 out of 5
by A verified traveller

Posted 11-May-2017
Pros: The architecture of the hotel is stunning!
Cons: Fix the air conditioning so it works consistently.
The hotel was lovely...a little tired but architecturally beautiful. The rooms are tiny...10x12. One could barely walk around the bed. We were organized and surprisingly the small room didn't bother us all week. What did bother us was the air conditioning. Sometimes it worked...sometimes it didn't. We both hate taking a shower and sweating the entire time we are dressing. It was so hot my hair was wet on my neck as we walked out the door each day. Perhaps it was because we were on the top floor. I don't know.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toa Alta, Puerto Rico

Close to public transportation, stores and restau.

Posted 9-May-2017
Positive experience overall. The breakfast was very good but expensive and the room was very small as was the bed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location

Posted 8-May-2017
The staff had great insight on sightseeing tours and restaurants. I would recommend this to hotel to friends and family.
2 out of 5
by A verified traveller from Houston, TX

Not a place I can reccomend.

Posted 5-May-2017
Noisy, extra fees that were not disclosed up front. Not worth the per night fee. Stay anywhere else.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York, NY

Nice hotel close to underground

Posted 4-May-2017
The rooms were very clean, the staff was very friendly, and it was close to the underground
4 out of 5
Recommended
for Everyone
by A verified traveller from Margate

Good location, fantastic Lobby / Reception room

Posted 2-May-2017
Pros: the lobby reception rooms and location.
Cons: more tea and milk in the room. The room / bathroom were small, could make it clear the room size on booking websites.
Location: great locatio, only a few minutes from the tube station. Close to park, pubs and places to eat. Easy access to Many tourist sights.
Good location, friendly staff, especially late night service. The hotel lobby / reception rooms were full of character, beautiful a pleasure to sit and relax in. Although the bedrooms were small, the bed was comfortable. I would stay here again.