How much is the cost of a smile?
I stayed in this hotel this time last year, and because of a very good experience then, I stayed again. It was as if it was a totally different place. Unfriendly check in receptionist. How much does it cost to smile? I had had a long, tiring travel day from Basel, on top of an incredibly stressful month! I was looking forward to two nights in this hotel as I was working in London on the Friday, travelling again on Saturday. The room was on the top floor, pokey small, and smelly with a window that could barely open, and a noisy sound level from extractor or whatever that was constant through the night. Shower guard was a joke. I am small, and still the water went everywhere. It should be called wet room! Check out, the guy did not even notice that a bigger guy jumped the queue to pay, which was so rude, and should have been noted...
Receptionist told me directions to Paddington which I nearly walked. but with a heavy case and not a young chicken decided to take a cab thankfully!
The last straw, I paid nearly 600 pounds for these two nights and breakfast was not included!
Sadly I will not be staying here again, and will not be recommending to my colleagues..