Ratings based on 967 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller from WS


Posted 30-Apr-2016
Toen we op Schiphol waren, werden we gebeld dat we verplaatst werden ivm een technisch probleem. Wij vermoeden dat ze gewoon te veel boekingen hadden. Toen we ons bij het hotel meldden, werd gezegd dat we telefonisch akkoord gegaan waren met de verplaatsing én werd gevraagd of we ook akkoord konden gaan met twee eenpersoonskamers in het andere hotel: allemaal slecht en onacceptabel!
3 out of 5
by A verified traveller

Hotel über der Tube am Hyde-Park

Posted 22-Apr-2016
Pros: freundliches Personal, gutes Frühstück
Cons: schlechter Zimmerstandart, zieht durch die Fenster, es riecht wie in der U-Bahn,
Location: gute Erreichbarkeit, da zwei U-Bahnstationen in unmittelbarer Nähe. Nähe Hyde-Park, Oxfort-Street.
nettes Hotel, Londoner Stadtteil Bayswater, ideale Lage für einen kurzen Londonaufenthalt, alle Sehenswürdigkeiten sind schnell erreichbar. Preis - Leistung der Restaurants in der Nähe nicht empfehlenswert. Frühstück im Hotel nutzen; kann man empfehlen.
5 out of 5
by A verified traveller from New York, NY

Historic Victorian hotel - A+ service and location

Posted 10-Apr-2016
Pros: This historic appeal, service, and location
Cons: The rooms are comfortable, clean, and well-appointed, but may be due for a decor redesign in coming years.
Location: The quiet Bayswater location has restaurants, tourist shops, small grocery stores, and most importantly, access to three Tube lines and buses.
This is my second stay at the Grand Royale London Hyde Park. For history buffs, the lobby and common rooms of the hotel are Victorian marvels. The guest rooms are modern, well-appointed, and comfortable. The location can't be beat, on a quiet street, just steps from Kensington Palace and Gardens, and more importantly, with easy access to three Underground lines, as well as buses. However, it's the service that makes the Grand Royale exceptional. The house manager, Ankur, and his staff, offered attentive and accommodating service which made me feel at home.
4 out of 5
by A verified traveller

Einfach toll

Posted 7-Apr-2016
Pros: Schönes altes gepflegtes Hotel mit einem sehr gutem Frühstück nettes Personal in einer top Lage.
Cons: Deutsches Programm im TV und die Zimmer könnten etwas größer sein das kann man aber nicht verbessern aber man schläft ja nur darin.
Location: siehe oben
Sehr gute Lage direkt an der U- Bahn. Der Hydepark genau gegenüber.
3 out of 5
by A verified traveller

quite disappointed :(

Posted 23-Mar-2016
Pros: house keeping were excellent and kept room super clean
Cons: train their staff and make sure nothing should be taken action till the guest agreed
Location: it is amazing
I haven't been welcome in my first day of staying! As the manager was supported and upgrade my room after mess up happen however on my last day they allowed un pleasant guest to come over my room with no permission and entered my room which totally not good in term of security of guests in the hotel
4 out of 5
by A verified traveller from lee

위치, 아침식사는 짱! 소음이 조금....

Posted 20-Mar-2016
영국다운 클래식한 호텔 지하철 타기도 너무 편하고... 아침도 훌륭하고~~~ 단, 오래되어서 옆방 물쓰는 소리가 들렸어요. 방에 오래 있을 계획이 아니면 괜찮아요. ^^
2 out of 5
by A verified traveller

Posted 9-Mar-2016
Not very good. Room far too small. Service tardy. Not worth the money. Can get B&Bs for same price and you get b'fast too. Only plus point was the location
4 out of 5
by A verified traveller from Yorkshire

Spectacular hotel; great facilities; bit noisy

Posted 7-Mar-2016
Pros: Location; decor; hotel facilities; air con; but most of all: the friendly staff.
Cons: Duvet tog rating; green light in the room doorway needs dimming; check where the noise is coming from.
Location: Great transportation links; lots of bars and restaurants; hyde park and Oxford street are a short walk away.
The hotel facade and interior are spectacular and give the hotel an air of sophistication. The initial feeling was....wow. The reception staff embedded this feeling even more - very friendly, professional and welcoming - I stay in London most weeks and this was the best welcome (same happened every day) I have received. The room (single) was spacious (not a shoebox like in some hotels), clean and well appointed; this included air conditioning and lots of pillows. There were only 3 minor criticisms of the room: there was a constant vibration/engine noise coming from outside the room (even when everything was turned off in the room); the duvet was thin; and the green light by the door was so bright that I didn't need any additional light when I needed the toilet in the middle of the night. As a result of these 3 things I didn't sleep that well - I normally carry eye mask and ear plugs in my suitcase but had swapped this and forgot them for this trip; i'm sure I would have slept better if i'd remembered them. Even so, I would still recommend this hotel and will definitely stop here again.
2 out of 5
by A verified traveller

Unacceptable attitude of staffs

Posted 7-Mar-2016
They had me waiting for 35 minutes just to check out. There were 2 staffs who were working at reception and they apparently have no idea how to process checking out. They did apologize to me but i do not understand why they don't have a staff who would've solve my problem at reception in the morning. I would not recommend this hotel to any body, only good thing about this hotel is the location
4 out of 5
by A verified traveller from Japan


Posted 6-Mar-2016
Pros: ベッドの心地よさ。
Cons: 冷蔵庫と洗濯機がないのが不便でした。
Location: 店が色々あり、非常に便利でした。