Ratings based on 1,005 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Overbooked, transferred to another hotel.

Posted 19-Jul-2016
Pros: Nothing.
Cons: Get some staff that has any level of customer service experience.
We booked this hotel for our honeymoon and when we arrived after a harrowing trip, we waited in a very long line and then we're told that we couldn't stay there for 'health and safety' reasons - despite others staying at the hotel. I suspect they overbooked. They then transferred us to another hotel that was generically modern. Very disappointed. And, they were completely unapologetic. Would not book with them again.
5out of 5
by A verified traveller fromtempe, az

Great location in Bayswater/Hyde Park neighborhood

Posted 15-Jul-2016
Pros: Charming character, good location
Location: Good restaurants nearby, right next to a real neighborhood where people live and work, so part of a thriving London experience
Typical British hotel (read tiny room, but we were only sleeping and showering there, so who needs a ton of space; besides it was very clean and nice visually). Great location, easy to walk everywhere (we are great walkers) or take the underground or catch a bus if you prefer. Close to Hyde Park, lovely scenery and a good shortcut to various sites. Staff took care of us very well, I would definitely stay there again.
4out of 5
by A verified traveller

Hotel ok - waren aber in einem Ersatzhotel

Posted 11-Jul-2016
Leider waren alle Zimmer im Grand Royal ausgebucht, deshalb wurden wir mit dem Taxi in ein Ersatzhotel gebracht (ca. 5 Minuten entfernt) - Hotel Grand Paddington. Dieses Hotel war ca. 5 Gehminuten von der U-Bahn Station Lancaster Gate entfernt (Hyde Park). Kleines, aber sehr modernes Zimmer, tolles Frühstück (zwar wie meistens im Keller aber tolles Angebot). Freundliches Service. Obwohl wir nicht das gebuchte Hotel bekamen, waren wir mit dem Ersatzhotel sehr zufrieden - können wir jederzeit weiterempfehlen!
3out of 5
by A verified traveller

Charming exterior - cramped interior!

Posted 6-Jul-2016
When you first pull up to the hotel, it's beautiful & has a lot of old world charm but then you have to carry your heavy bags up those stairs & the charm starts to wear off. Once in, your room isn't ready...but they compensate by offering you a free refreshment and you can grab some fruit from the basket at the front desk. Daytime staff were super helpful, nighttime staff not so much. All in all, proximity to Hyde Park, Notting Hill, tube and bus stops made it all worthwhile!
4out of 5
by A verified traveller

Second stay in London

Posted 29-Jun-2016
Pros: All liked is mentioned above. The hotel was clean, and the hotel staff was very cheery and helpful in all that they offered.
Cons: Aside from the actual room we stayed in that was a bit small, there is not much that can be improved. But newer carpeting in the hallways would be nic
Location: Hyde park is right across the street. Nice restaurants close by. Transportation close. You can walk to Buckingham Palace, if you don't mind walking.
We arrived back in London for a brief stop before flying back to the United States. Did not really think this hotel was going to be as good as it was, because it is an older hotel. But the Grand Royale proved us wrong. Aside from the room being a bit tight, in size. The overall room, hotel accommodations, restaurant, and conditions were exemplary. We really wish we would have been able to spend more days at the Grand Royale.
2out of 5
by A verified traveller fromCanada

Misrepresented and over rated.

Posted 28-Jun-2016
Pros: Location.
Cons: Total modernizing and renovation of rooms is needed. It is a very old building and needs lots of work.
This was not a 4 Star as advertised and maybe 2 Star at best. The pictures of hotel and rooms on web are not accurate as the pictures do not show the wear and tear. I could not believe that they were prepared to put us in the basement as a better option. We ended up leaving after checking in and found a true 4 Star hotel. Full responsibility of this misrepresentation falls on the Star rating agency that rated it as a 4 Star property.
3out of 5
by A verified traveller fromMünchen, Bayern

Schönes altes Gebäude in super Lage

Posted 27-Jun-2016
Pros: Der freundliche Service und die gute Ausgangslage
Location: Das Hotel befindet sich im Stadtteil Bayswater direkt am Hydepark. Nottinghill und das Zentrum mit allen Sehenswürdigkeiten sind schnell zu erreichen.
Trotz des winzigen Zimmers und Bett, das aber für London wohl Standard ist, kann ich das Hotel guten Gewissens empfehlen. Das Hotelteam war überaus nett und hilfsbereit und hat uns den Aufenthalt sehr angenehm gemacht. Das Zimmer war sauber und funktional eingerichtet. Für korpulente Gäste oder Gehbehinderte würde ich aber eine Einschränkung machen, da das Zimmer über eine sehr enge Zimmertüre und anschließend ein paar Stufen nach unten erreichbar war. Zwei U-Bahn-Stationen liegen in unmittelbarer Nähe und auch sonst findet man alles im näheren Umkreis: Supermärkte, Bank, Starbucks, Cafés und Restaurants, alles da. Auch zum Hydepark ist es nur ein Katzensprung.
4out of 5
by A verified traveller

Beautiful and beautifully situated

Posted 24-Jun-2016
Location: Very well located, being right next to stunning Hyde Park.
The Grand Royale London Hyde Park is a small, but very beautiful hotel. Our room was not big, but it was comfy. The bathroom and shower were clean and nice (which is very important to me). The only issue we had was that the bed was unbelievably squeaky -- in fact, to the point of being quite annoying. I presume it is not like that in every room. Beyond that, it was a great place, and the staff was kind. We enjoyed our stay.
2out of 5
by A verified traveller fromnijmegen

overbooked en vervanging was geen aanrader

Posted 13-Jun-2016
Pros: niets
Cons: boekingsfouten na online bevestiging kunnen gewoonweg niet. Fix dat!
Location: rustige straat maar te ver van metro
Bij aankomst bleek er geen ruimte ondanks dat de reservering via expedia was bevestigd. Ons werd een ander gelijkwaardig hotel aangeboden (grand royal paddington), inclusief gratis ontbijt ter compensatie door een norse en slecht engels sprekende receptie medewerker. Dat hotel lag wel aanzienlijk verder van hyde park en metrostations dus gelijkwaardig was het niet. "De afdeling reserveringen zou geprobeerd hebben contact met ons op te nemen", ik heb echter geen mail gezien. ik blijf het een merkwaardige gang van zaken vinden: Hoe kan een on-line reservering nu mis gaan? dan klopt er iets niet, bij het hotel of bij expedia. hyde park paddington was verder niet zoveel bijzonders, alleen zoals veel hotelkamers in Londen klein en dus eigenlijk redelijk duur. Kamer was wel schoon, maar het uitzicht was op de vuilniszakken verzamelplaats. Ook de ontbijtruimte was krap, druk en lawaaiig, ontbijt zelf was ok.
4out of 5
by A verified traveller

Good location

Posted 12-Jun-2016
It is an old building, near two important subway station that conects you to the entire city. The room is clean, small but confortable. Good staff also.