Ratings based on 1,034 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
74% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromwest country

Beautiful building in a good location, tiny rooms

Posted 13-Sep-2016
From the outside and in the foyer this hotel is a beautiful building in a convenient location. inside however it has been carved up into tiny rooms that just about function. Our bed was comfortable, but there was barely room to walk round it and approx 1square foot of surface to put things on in the bedroom area. There wasn't space to open the wardrobe door fully and everything felt crammed in and cramped, whilst tripping over suitcases on the floor. Staff were all friendly and helpful.
5out of 5
by A verified traveller

Good location

Posted 12-Sep-2016
Great location. Was near shopping and good transportation.
2out of 5
by A verified traveller fromreading, uk

Mixed feelings

Posted 11-Sep-2016
I stayed here in a pinch at the end of my travels as the left luggage at the train stations aren't open past 11pm. The hotel is located near Paddington which is a major plus. I had several issues with things being charged to my room that i didn't sign for (food) and my check in information was completely wrong. The staff is friendly, but the overall management of bookings and charges to rooms seems to severely lack any kind of organization. On top of that, I have huge welts that are some sort of bug bite that I'm hoping aren't bed bug bites.
4out of 5
by A verified traveller fromCalifornia

Nice, small hotel near Kensington Park, Tube stop.

Posted 8-Sep-2016
Double room was small, but well-appointed. Bed was very comfortable. Shower pressure was excellent. Room service was tasty, well-priced and delivered quickly. Staff was courteous and responsive.
4out of 5
by A verified traveller

Fint hotell alldeles intill Hyde Park

Posted 3-Sep-2016
Små rum, som alla andra hotellrum i London. Men det räckte absolut i fyra dagar åt mig o min sambo. Mysigt gammeldags hotell. Kan absolut tänka mig detta hotell igen!
2out of 5
by A verified traveller fromVancouver

No review availble - switched to a different hotel

Posted 4-Aug-2016
Pros: Nice looking lobby and bar, haven't a clue about the rest of the place as I didn't get the chance to see it.
So I would like to review this hotel but I can't, because when I arrived I was informed that there was an issue with my room (no hot water) and that they were switching me to a different, nearby sister hotel. After a long flight, little sleep, and an awkward ride into central London from Gatwick, I was exhausted, and didn't really have much energy to enquire about alternatives. They said they would not offer me an upgrade at this hotel, but they would throw in breakfast at the other hotel. They also said that if I didn't like the sister hotel, I could return to the original hotel the following morning - but who wants to spend all their time in london transferring between hotels? Frankly, I find the whole thing rather odd, and off-putting, and am really not confident that anyone should trust that their booking will be honoured should they choose this hotel.
4out of 5
by A verified traveller fromCannes

Bon rapport/qualité prix / emplacement

Posted 2-Aug-2016
Pros: Son emplacement
Cons: Sèche cheveux dans la chambre
Location: Le quartier est vraiment le top, soit pour sortir à pied ou en transport public (2 min) plusieurs lignes de tubes,
Bon rapport/qualité prix, point fort son emplacement, chambre petite mais très propre et calme, personnel agreable
4out of 5
by A verified traveller

Fint hotell i klassiskt gammal engelsk stil

Posted 26-Jul-2016
Pros: Härligt hotell med bra läge men som sagt för små rum. Personalen var fantastiska o bra frukost.
Location: Ligger intill Kensington Park o Hyde Park. Bra lugnt läge. Tunnelbana utanför hotellet.
Bra hotell som ligger bra till geografiskt. Rummen är på tok för små. Vi fick en säng på 120cm vilket jag tycker är för litet för två personer. Frukosten bra för att vara i London.
4out of 5
by A verified traveller

tiny but spotless room, GREAT location!

Posted 25-Jul-2016
Awesomely convenient location adjacent to tube & park. Lobby old world and a little "Adams family" but rooms are modern, bright and spotless. Our room was tiny, but we were only there to sleep and shower. The bed was comfortable.The area around bayswater tube has terrific Turkish and other ethnic restaurants. For the price I will Definately stay again.
1out of 5
by A verified traveller

Overbooked, transferred to another hotel.

Posted 19-Jul-2016
Pros: Nothing.
Cons: Get some staff that has any level of customer service experience.
We booked this hotel for our honeymoon and when we arrived after a harrowing trip, we waited in a very long line and then we're told that we couldn't stay there for 'health and safety' reasons - despite others staying at the hotel. I suspect they overbooked. They then transferred us to another hotel that was generically modern. Very disappointed. And, they were completely unapologetic. Would not book with them again.