Ratings based on 307 Verified Reviews

3.5 out of 5
72% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromWeymouth

Location Location Location

Posted 23-Jan-2017
Pros: Excellent location - Great staff - Nice bar - Good Food - Great price
Location: Queensway Tube (Central Line) 2 mins walk - which means the whole of London is easily accessible
This is hotel is in a great location for visitors to London in a very nice neighbourhood - it is well staffed with good people and we really enjoyed our stay. Close to the Tube for convenient transport links - it is a Victorian building so you need to understand that but for us that added to the attraction - the building is Victorian but the facilities are moderrn including a very helpful free "Handy" in the room which gives you free local calls and tons of information on things to see, restaurants etc Interestingly a foolish guest also helped to confirm to me how well trained and prepared the staff were - smoking in his room he set off the fire alarm in the middle of the night - plenty of well trained staff were on duty to deal with the whole situation which reassured me that this is a safe place to stay
4out of 5
Recommended
for Everyone
by A verified traveller

grand royale Hyde Park London

Posted 23-Jan-2017
Nice little hotel in the heart of a neighborhood with small stores and good restaurants. Perfect for our short business trip
5out of 5
Recommended
for Couples
by A verified traveller

Smukt hotel i rolig del af London.

Posted 17-Jan-2017
Pros: Værelset, servicen, personalet. Der er egentlig ikke noget negativt at sige om hotellet.
Cons: Næ.
Location: Hotellet ligger lige ved Hyde Park og Kensington park. Notting hill, Madame Tussauds, Oxford Street og Harrods, er desuden også i gåafstand.
Personalet var meget høfligt, og alt fungerede, som det skulle. Vores ophold var rigtig dejligt!
4out of 5
by A verified traveller

Under renovation

Posted 10-Jan-2017
Pros: The Shaftesbury is a very new small hotel. The complimentary breakfast compensated for the small room.
Cons: The small room would serve two very small people with one small piece of luggage. Need to offer larger room which they did when we asked for it.
Location: Great location off of Hyde Park. Many restaurants and pubs. Some boutique shopping. Walking distance to many high points such as Harrod's and tours.
When we arrived at our hotel it was under renovation and there was a plumbing problem in our rooms. The manager indicated he had tried calling me that day but I didn't receive a message. He informed me there was no room for us in the Grand Royale but they arranged for us to stay in another Hyde Park Internationational affiliate hotel down the street, The Shaftesbury Hotel.
4out of 5
Recommended
for Families
by A verified traveller

Hotel pratique

Posted 7-Jan-2017
Pros: Hotel desservi par Bus/Metro à moins de 5 minutes a pieds. Quartier populaire et commerçant , restauration et boutiques de base à proximité
Cons: Chaines de TV pas assez internationales - Quasi exclusivement anglaise.
Location: Quartier est populaire, à une station de metro de Nothing Hill. Possibilité de restauration de toute sortes, boutiques traditionnelles/centre cial.
Avons passé pour la seconde fois un séjour de trois nuits ( jeudi vendredi samedi). Accueil parfait avec geste commercial accordé sans demande de notre part suite à un léger contre temps dans le type de chambre réservé.(surclassement et petit dej offert) C'est ce qu'on attend d'un hotel de ce niveau. L'erreur est acceptable quand elle est compensée à l'initiative de la réception sans qu'on est besoin de demander. L’hôtel présente un charme Londonien indéniable, avec une demeure de style et des pièces et des décorations d'époque. Cela change du design moderne et froid que l'on retrouve maintenant un peu partout. Les chambres très confortables sont un peu petites mais quand on passe un weekend à Londres et qu'on est plus souvent à l’extérieur ce n'est pas un problème.Attention de bien respecter les horaires du petit déjeuner, la salle étant trop petite pour accueillir tout l’hôtel en mème temps, il faut choisir son créneau la veille.
3out of 5
by A verified traveller

Posted 2-Jan-2017
Die Lobby sieht wirklich toll aus. Von außen machte das Hotel auch einen sehr guten Eindruck. Die Lage des Hotels ist super. Negativ: -Das Presonal spricht nur gebrochenes Englisch. Es war stets unfreundlich. - Die Zimmer war winzig. Die Gänge eng. - Bad war leider etwas zu schmutzig - Abgewohnte Zimmer Ergebnis: In der Nähe gibt es bessere Hotels! Preis und Leistung stimmen leider nicht.
4out of 5
Recommended
for Everyone
by A verified traveller from日本

歴史あるホテル

Posted 28-Dec-2016
部屋のドアが壊れて鍵がたまにかからないという点意外は全て満足。 エレベーターや、バスタブがあるのは嬉しい。ヨーロッパのホテルの部屋は狭いと聞いていたが、日本のビジネスホテルくらいだったので特に不便とは感じなかった。スタッフも気さくで良い人達ばかりだった。 立地も2つの駅が使えるので便利。周辺に飲食店も多く食事には困らない。 ロンドンにまた行く機会があったらまた利用したい。
3out of 5
Recommended
for Everyone
by A verified traveller

Great location and staff, more accessories needed

Posted 15-Dec-2016
Near the station and Kensington Palace. Helpful staff generally, but no basic accessories (slippers, toothpaste, brush generally), needs a bit renovation.
5out of 5
Recommended
for Everyone
by A verified traveller fromHaifa, Israel

Beautiful hotel next to a wonderful park

Posted 13-Dec-2016
Pros: Location, Ambiance
Location: Hyde Park, Queensway tube station, several restaurants of every cuisine, pharmacy nearby.
The hotel is located in a quiet neighborhood next to the beautiful Hyde Park. The staff is very nice and were always willing to help us in any way they could. Also, the breakfast was delicious.
4out of 5
by A verified traveller

Nice hotel and great breakfast.

Posted 12-Dec-2016
Well We were not inform about no breadfast until the second day. Since we sat down then told us £15 per person. Well no choice but told them charges to my room.