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Reviews of Canary Riverside Plaza Hotel

5 out of 5
Canary Riverside Plaza Hotel
46 Westferry Circus, Canary Wharf, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 396 out of 574 reviews" "
Rating 8 - Good. 107 out of 574 reviews" "
Rating 6 - Okay. 42 out of 574 reviews" "
Rating 4 - Poor. 10 out of 574 reviews" "
Rating 2 - Terrible. 19 out of 574 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, worth the money for the quality of service and rooms. River view was outstanding. Would definitely return ! Not a bad word to say about this .
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Dear Ms. Natalie,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing stay
We needed a place to stay for an unforeseen day and a half layover resulting from a missed flight (airline’s fault). We got there and just needed to sleep after the horrible travel day we had. They let us extend our late checkout until 3pm. 3pm!!!! I’d never heard of it and it was so welcomed. Also, love the access to Virgin Active pool (where James Bond Skyfall filmed a scene). Hotel room was spacious, the bed had comfy pillows clad in fine silky Egyptian cotton. Our free breakfast was delicious!!! They have their croissants supplied by Delice de France and were so delicious!!! A bit on the pricey side for a quick stay but glad we did it. It reset my attitudw about London again. Will stay again for sure.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
Dear Sir/ Madam,We are delighted to learn that you had a pleasant stay, and thank you very much for taking the time to share your excellent experience at Canary Riverside Plaza Hotel. We are pleased to know that our attention to details was appreciated by you. At our hotel, we strive to provide a comfortable and enjoyable experience for all of our guests. We value your feedback as it helps us continue to improve and provide an exceptional service. We are looking forward to welcoming you again soon!

2/10 Terrible

James

Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
Dear James,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A great night’s sleep. Just a lovely hotel
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 17, 2023
Dear Paul, Thank you so much for choosing to stay with us at the Canary Riverside Plaza Hotel, we are pleased to hear you had a wonderful stay and had a lovely sleep! We hope to welcome you back soon for another unforgettable stay.

10/10 Excellent

A

Stayed 2 nights in Jun 2023
Response from Hotel Management on Jul 17, 2023
Dear Mr. Dunn,Thank you for your kind words about our hotel and we are thrilled to hear that you enjoyed your stay. We take pride in providing our guests with the best service and experience possible, and it is encouraging to know that we have fulfilled your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Miron

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was fantastic but check out on 5/17/2023 I have a flight to USA 🇺🇸 but one of the stuff who helping my baggage put in taxi he is very rude and told me don’t come again. I was shocked when I heard this is around 8 am in morning and he is white with bearded guy
Stayed 1 night in May 2023
Response from Hotel Management on Jul 17, 2023
Dear Miron,Thank you for choosing to stay with us at the Canary Riverside Plaza Hotel and for taking the time to share your review. Please know that we take all feedback seriously, and we will ensure that we take the necessary steps to improve the areas that need attention. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Chris

Stayed 2 nights in Apr 2023
Response from Hotel Management on Apr 26, 2023
Dear Mr. Bertins,Thank you so much for your kind review. We hope to welcome you back soon.Kind Regards.

10/10 Excellent

Kadir

Liked: Cleanliness, staff & service, amenities
There was ice in the ice bucket in the room every evening except weekends. That was unique but many small things like this
Stayed 7 nights in Apr 2023
Response from Hotel Management on Apr 21, 2023
Thank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. We hope to welcome you back in the near future.Kind regards.

10/10 Excellent

Kadir

Business traveller
Liked: Cleanliness, staff & service, amenities
Spacious room, regular daily house keeping service, which is rare nowadays, a full proper minibar in the room, room service open until 1 in the morning, overnight laundry, shoe-shine service and many small details you no longer find in other hotels unfortunately
Stayed 3 nights in Feb 2023
Response from Hotel Management on Apr 14, 2023
Dear Kadir, Thank you so much for your kind review. Kind Regards

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel
Quality hotel in an ideal location for the Docklands and City. Staff were excellent for service and friendliness.
Stayed 1 night in Feb 2023
Response from Hotel Management on Apr 14, 2023
Dear Mr Cox, Thank you so much for your kind review. We hope to welcome you back again. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good but a bit of a hassle for the pool
Overall it was a fantastic stay being that the staff were so accomodating with our requests due to bad weather. However, we felt like the time for kids to use the amenities were too limited to 2 hours only from 8:00-10:30, also due to the rains, we found it very inconvenient to have to walk outside the hotel even if it was just a short walk, being as it was a risk for safety. It’s a bit impractical to have the pool and virgin center outside the hotel
Stayed 1 night in Dec 2022
Response from Front House on Jan 27, 2023
hank you for taking the time to provide your feedback. We are committed to continuously improving our service and your input is invaluable to us. We apologize for any issues you encountered and for any disappointment it may have caused. Please be assured that the satisfaction of our customers is of the utmost importance to us. As a gesture of goodwill, we would like to offer you a special discount as a returning customer. Thank you for considering giving us another chance to serve you.

10/10 Excellent

Winlae

Stayed 1 night in Dec 2022

6/10 Okay

Muhammad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Management/ pay for water bottles from fridge
The staff wasn’t friendly and good. On our check out , I couldn’t believe when the front desk lady asked us to pay for the water bottles we used from the fridge. She said we could have the water if it was on the table. But if we took the same water from fridge then we pay, I mean you pay about £400/ might for your stay and they can’t give water. Late night when we came back, the reception refused to provide water. When we checked in , the manager didn’t know how to check us in and rang a senior for help. With a toddler and 5 hours journey from Bolton, that was a lot of hassle.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotels for City meets but also soa and pool
I enjoyed my stay. The hotel is quite fresh. Unfortunately wasnt able yo use the pool and spa but my daughter said they were fantastic. Amazing view of the river. Doston the waiter served every time great over breakfast.
Stayed 4 nights in Dec 2022

2/10 Terrible

Yaacov

Stayed 2 nights in Dec 2022

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Stay
Had an overnight stay to celebrate a family birthday. Given a warm welcome and was offered a free room upgrade to acknowledge the birthday. Very good hotel with very welcoming staff.
Stayed 1 night in Oct 2022

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Very happy with hotel. Great location. Rooms superb
Stayed 1 night in Aug 2022

10/10 Excellent

Sana

Stayed 6 nights in Jul 2022

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful and room with view over River Thames.
Stayed 3 nights in Jul 2022

10/10 Excellent

Daniel

Stayed 1 night in Jul 2022

10/10 Excellent

Karen

Stayed 1 night in Jun 2022

10/10 Excellent

Lars

Stayed 1 night in Jun 2022

10/10 Excellent

jamie peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

John

Liked: Cleanliness, room comfort
Disliked: Staff & service
Canary Wharf Riverside Plaza Hotel Very Poor.
No Tea or coffee making facilities were in the room and when asked to supply the reply was ring back at 08:00. No 24hr room service was available and the Lounge Bar ran out off food in the afternoon. After paying a deposit of £150 to reception still waiting for balance after checking out. Luckily there was a delightful cafe only two minutes away ‘Berra’. I would never stay at this supposedly 5 star hotel again.
Stayed 1 night in Jun 2022

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and rooms, pool limited family hours and small pool space
Stayed 1 night in May 2022
Response from Reservations team on May 23, 2022
Dear Ms. Joanne, Thank you for your valuable feedback. We shall share your feedback with the spa. Kind Regards

8/10 Good

Stuart

Stayed 2 nights in May 2022
Response from Reservations team on May 23, 2022
Dear Mr. Stuart, Thank you for your kind review. Kind Regards

10/10 Excellent

Daniel

Stayed 1 night in Apr 2022
Response from Reservations team on May 23, 2022
Dear Mr. Daniel, Thank you for your kind review. Kind Regards

10/10 Excellent

Laura

Stayed 1 night in Mar 2022

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcoming luxury hotel
All staff were extremely friendly and welcoming. Rooms were spotless and comfortable. The adjacent leisure facilities are excellent, especially the views of London from the swimming pool.
Stayed 2 nights in Feb 2022

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good hotel in general but looking tired . My biggest bug was the fact they had a very limited Menu , for the price I paid I expected more that 4 items which is poor … on a positive the staff were great 👍
Stayed 2 nights in Jan 2022

10/10 Excellent

Toby

Stayed 1 night in Jan 2022

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Fun location, light fingered staff
The location and views from the hotel are just stunning. We booked a suite for a lovely couple of days in the city but without the want for a cramped room and boring views. Having stayed at other famous hotels locally we looked forward to the unique perspective the Plaza presents, with the water taxi pier almost at the front door. Sadly a bag of Birthday fairly low value gifts were removed from our room, we initially thought this was an error by one of the employees but have since moved to the conclusion sadly they were stolen. The security officer handling to situation seemed genuine at the time, checking CCTV to confirm we had returned from shopping with the items when we said we had. But once we had left to return home we didn’t hear back for over a week, stating there was no CCTV in the corridor and that there was no evidence that the bag had been in the room. A tone in stark contrast to the one presented to ourselves on site, it was as though the hotel didn’t care. Sadly what had fast become a new hide away up town, was reduced to the north return list. As owners of hospitality venues it’s about understanding the situation the owners sadly misread this one. For 10% of our stay, a voucher for for a low amount would have seen us return several times a year,
Stayed 2 nights in Nov 2021

10/10 Excellent

jamie peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and friendly staff
Stayed 2 nights in Dec 2021

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Lovely hotel great location in Canary Wharf
Stayed 1 night in Dec 2021
Response from Jordache on Dec 16, 2021
Dear Ms. Jane, Thank you so much for an amazing feedback. We really look forward to welcome you soon

8/10 Good

Lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful
Very nice hotel and staff
Stayed 1 night in Nov 2021
Response from Canary Riverside Plaza Team on Nov 30, 2021
Dear Ms. Lesley, Thank you so much for an amazing feedback. We really look forward to welcome you soon.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We LOVED this hotel the bath tub and the Spa was Amazing. The staff cant do enough for you a definite 10 out of ten and we will be going again soon
Stayed 1 night in Nov 2021
Response from Canary Riverside Team on Nov 9, 2021
Dear Mr. Ian, Thank you so much for your kind words of appreciation, it means a lot to us and we look forward to welcome you soon in the near future. Kind Regards

10/10 Excellent

Adam

Stayed 1 night in Oct 2021
Response from Canary Riverside Team on Nov 9, 2021
Dear Mr. Adam, Thank you for your stay and look forward to see you soon again. Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Awful bar service
As a gold member the booking had a late checkout and free drink. I had to ask for the late check out and drink then only did the check in staff acknowledge this. That’s fine. But the problem was at the bar…. I had a 7.45pm restaurant reservation because to the hotel. At 7pm I went to the bar for the complimentary drink. The two people at the bar didn’t have a clue what drinks were complimentary. One said he will find out. It took him 20mins. I was losing time for my dinner booking so we ordered two drinks off the menu. He came back to tell me only wine, beer and soft drinks are free. I said okay. But we have already ordered as we need to leave for the dinner reservation. No apology, nothing. I paid £31 for two drinks. Considering the place was empty and they worked in the bar- how did they not know this basic information? This wasn’t good. To be honest they should have given us the drinks. Or at least one complimentary. Nothing. So what was the point of a welcome/complimentary drink?
Stayed 1 night in Oct 2021
Response from Jordache on Oct 7, 2021
Good Day Ms. Rita, Thank you for teh below email. Kindly accept my sincere apologies for the inconvenience caused at the bar when you asked upon for the complimentary free drink and the delay it caused which was later charged to you account. As a gesture of goodwill I have refunded the charges for £31.50 on the card provided on arrival. My sincere apologies once again Kind Regards Reservation Agent

10/10 Excellent

Brady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Great Stay
Lovely staff and room
Stayed 1 night in Oct 2021
Response from Canary Riverside Team on Oct 12, 2021
Dear Mr. Brady, Thank you for your kind words of appreciation means a lot to us. We look forward to welcoming you soon in the near future. Kind Regads

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was available for earlier check-in which was very good and helpful, polite, friendly, clean and great location.
Stayed 1 night in Sep 2021
Response from Canary Riverside Team on Oct 12, 2021
Dear Mr. Stuart, Thank you for appreciating our efforts. We look forward to welcoming you soon in the near future. Kind Regards

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jordache and Shamul who work at the hotel went above and beyond as
Stayed 1 night in Sep 2021
Response from Reservations department on Sep 21, 2021
Dear Ms Victoria, Thank you for your kind words. I shall share it with them and their line manager. The words of encouragement and appreciation mean a lot. Thank you once again and we look forward to welcoming you again in the near future.

10/10 Excellent

Ruth

Stayed 1 night in Aug 2021
Response from Reservations department on Sep 21, 2021
Dear Ms. Ruth, Thank you for your appreciating our efforts. We look forward to welcoming you soon in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in went smoothly
Stayed 1 night in Aug 2021
Response from Canary Riverside team on Aug 18, 2021
Thank you for appreciating our effort. We look forward to welcome you soon. Kind Regards

10/10 Excellent

Muhammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Canary Riverside team on Aug 18, 2021
Dear Muhammed, Thank you for appreciating our effort. We look forward to welcome you soon. Kind Regards

6/10 Okay

Sue

Travelled with family
Disliked: Property conditions & facilities
Not really 5 Star
For a 5 star i wasnt impressed. Despite bookings in advance qith info that we weee a famiky of three, the room did not have 3 cups, 3 glasses 3 bathrobes. There was a film of dust on the surfaces under TV The cleaner that cleaned our bathroom and made beds was wonderful but used cups and glasses were not cleaned or replaced. Whilst i liked canary wharf area the price fir 3 nights was very expensive but not good value. We liked Cataldo at the bar!
Stayed 3 nights in Aug 2021

10/10 Excellent

Adebola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 2 nights in Jul 2021
Response from Canary Riverside team on Aug 18, 2021
Dear Adebola We look forward to welcome you soon. Kind Regards