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So upon arrival we checked into our hotel and had to keep our door open and unlocked for over an hour because we had no room key. we also had to go spend our own money to buy cleaning supplies to clean the floors and shower and sink in our room. my daughters socks instantly turned black when we put her down in the room and let her walk around. the flooring in the room is layed incorrectly and has large gaps all over in it.
Adam
Stayed 3 nights in Sep 2023
Response from Barbra on Sep 9, 2023
THANK YOU FOR TAKING THE TIME TO RESPOND TO OUR ONLINE.I AM CONCERNED ABOUT THE PROBLEMS AND WILL ADRESS THEM
After calling ahead to confirm the hot tub was working, I was told the hot tub is working but when we got there the water was cold. Also several cars pulled up with loads of kids who were not guest of the hotel to use the pool. They were there for hours. Pizza crust all over the floor, covered in bugs. That’s how long it’s been there
William
Stayed 1 night in Jul 2023
Response from andy on Aug 4, 2023
THANK YOU FOR GIVING US A REVIEW WE VALUE OUR CUSTOMERS
There wasn’t a bathtub, you couldn’t stand up in the shower, the bed sheets and covers had holes in them. There was only one roll of toilet paper. And it was just a. Noisy stay never will be back!
johnny
Stayed 2 nights in Jun 2023
Response from andy on Jul 4, 2023
THANK YOU FOR TAKING THE TIME TO COMPLETE OUR ONLINE SURVEY WE VALUE YOUR OPINION
10/10 Excellent
Jay
Travelled with partner
Jun 19, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer service was great, breakfast was better than normal, quiet, only disappointed was hot tub was horrible all the was way around n was really looking forward to it after having one surgery. But other than that it was great
Jay
Stayed 2 nights in Jun 2023
Response from Barbra on Jul 4, 2023
THANK YOU FOR TAKING THE TIME TO COMPLETE OUR ONLINE SURVEY WE VALUE YOUR OPINION
6/10 Okay
Garrett
Jun 3, 2023
Garrett
Stayed 3 nights in May 2023
Response from Barbra on Jun 16, 2023
THANK YOU FOR TAKING THE TIME TO FILL OUT THE SURVEY.
Toilet ran all night could not stop. Pool indoor but in separate building. Pool was warmer then the hot tub. Hot tub jets shot water all over pool deck not inI to the hot tub when we told desk they said oh.
Kim
Stayed 1 night in Nov 2022
Response from andy on Dec 12, 2022
Thank you for bringing to our attention these issues, we are very sorry for the problems during your stay.
4/10 Poor
Donald
Travelled with pets
Oct 20, 2022
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room wasn't clean. We had a pet with us so we were in an uncarpeted room and the floor was very dirty. It was so dirty it was sticky in places. Everything else appeared clean.
Donald
Stayed 1 night in Oct 2022
Response from andy on Dec 12, 2022
Thank you for bringing attention to these issues, we are sorry for the problems during your stay.
Our room was dirty comforters had big cigarette whole Sarah Burns in the blanket there was ashes in our dresser drawer there was somebody used Heidi sacks are grocery sacks in the door somebody knocked on her door in the middle of the night and told us we had a meeting in 10 minutes
Tina
Stayed 1 night in Sep 2022
Response from andy on Oct 1, 2022
Thank you for answering our guest survey. On behalf of all staff at Econolodge i would like to extend an apology. We are truly sorry for not meeting your expectations, and hope to change for the better.
Hotel looked nice online. But it’s not. Cigarettes burns not only in the bedding but on the curtains also.
Verified traveller
Stayed 1 night in May 2022
Response from andy on May 31, 2022
Thank you for taking time to respond to our online survey.
8/10 Good
michelle
May 7, 2022
Liked: Cleanliness
Not to bad for the price. Employees were friendly. Maid checked our room and ran a sweatshirt back down to us before we left. Nice to know she went above and beyond to make sure we got it.
michelle
Stayed 1 night in May 2022
Response from Barbra on May 9, 2022
Thank you for your response to our online survey.
6/10 Okay
Verified traveller
Travelled with family
Mar 26, 2022
Disliked: Cleanliness
Weekend family get away
When we checked in and went to the room. I didn't realize it was a smoking room. They had holes rips in blankets sheets towels.
The tv wasn't working. Then the 2 ladies tried to fix the tv. I guess ppl is living there. Of the ladies husband came knocking on my door wanted 2 know why his wife was in my room with the othe girl but my fiancee was in the room with me. Very scary. I did tell the front desk the ne t morning but they acted like they knew who we wss talking about. Cause i guess they lived therevor staying there. Cause the man said his wife knocked on here door. Then came into our room to fix the tv. We had no remote to the tv had to bring us one. Then they would've give us any extra towels or rags bc we had 3 children with us. They finally the next day gave us extra towels and rags. They gave u 3 towels and 2 rags. We had 3 kids and us 2. Then the pool is indoors but outside of the building. The pool water was freezing. The hot tub wasnt hot like a hot tub water should be. The room had hot water better then the hot tub. The breakfast was okay. Then the room was dirty. We had a dirty wash rag in the drawer.
Verified traveller
Stayed 2 nights in Mar 2022
Response from Barbra on May 9, 2022
Thank you for your response to our online survey. We are concerned about the problem and we will look into it
Front desk staff was unprofessional. They made an unauthorized payment with my card without my consent. When I asked for an explanation I was told I was speaking too much.
Jeannda
Stayed 1 night in Jan 2022
Response from andy on Mar 23, 2022
I am very sorry for your experience, hope in the future we can better ourselves.
We called ahead of time and confirmed that the pool and hot tub were open and working. Once we got there we were told the pool is closed and hot tub only had cold water. That was after they gave us a room with someone already in it. There were more cigarette burns in the blankets than there was blankets
I was scheduled to stay here a week. I stayed 1 night only because I couldn’t make other arrangements that were pet friendly until the next day. The bathroom had mold. The heater/ac couldn’t be used because it looked like it had caught fire previously. So we had to deal with a hot stuffy room all night. The noise was awful throughout the evening and night. I will never use a Choice hotel again. This was the second time in as many nights I had to find another hotel due to misrepresentation.