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Reviews of DoubleTree by Hilton Hotel London -Tower of London

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 529 out of 1097 reviews" "
Rating 8 - Good. 306 out of 1097 reviews" "
Rating 6 - Okay. 127 out of 1097 reviews" "
Rating 4 - Poor. 82 out of 1097 reviews" "
Rating 2 - Terrible. 53 out of 1097 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel made our trip very enjoyable!
Stayed 3 nights in Dec 2023

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for a city break, very close to Tower Hill Station, handy little Coop nearby
Stayed 2 nights in Mar 2024

8/10 Good

Teresita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near the big bus tour stop. walkable. breakfast options outside of hotel are limited early morning..
Stayed 3 nights in Feb 2024
Response from Claus Christensen - General Manager on Mar 11, 2024
Dear Teresita,Thank you for taking a moment to leave a review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Excellent

Bob, Eufaula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Claus Christensen - General Manager on Mar 11, 2024
Dear Bob,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Hilton by Tower of London on multiple occasions now and it never disappoints. Room always ready, clean, staff always polite and helpful. The App makes the check-in and out process even smoother. Nothing seems to be too much trouble here which makes the whole experience stress free.
Stayed 1 night in Feb 2024

10/10 Excellent

Carlito

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location with great staff
Stayed 2 nights in Feb 2024

6/10 Okay

Alfred

Travelled with partner
Liked: Staff & service, amenities
The location is excellent, the room was worn and not what we were suppose to get. On their website said we were suppose to get a renovated room. The room is nothing even close to the pictures that the hotel puts on their website. Would not stay at this hotel on our next vist to London.
Stayed 3 nights in Feb 2024

2/10 Terrible

Claudia Guadalupe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Han Ho

Liked: Property conditions & facilities
Excellent quiet location with quick access to the Tower of London
Stayed 3 nights in Feb 2024
Response from Claus Christensen - General Manager on Feb 20, 2024
Dear Han Ho,Thank you for taking the time to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close proximity to all the sights of London
Stayed 4 nights in Feb 2024
Response from Claus Christensen - General Manager on Feb 19, 2024
Dear Andrew,Thank you for taking a moment to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus Christensen

2/10 Terrible

Tatiana

Business traveller
Disliked: Cleanliness, property conditions & facilities
The conditions of floor 3 were horrible. The rug were with stain they smell like fungos. I will never choose a double tree again. I have pictures of the condition. The chair in the room with stains the sheets too. The worst hotel I stayed in my life and I pay $400 per night.
Stayed 3 nights in Feb 2024
Response from Claus Christensen - General Manager on Feb 20, 2024
Dear Tatiana,Thank you for taking the time to leave a review of our hotel and I am very sorry to hear we did not meet your expectations on this occasion. I have passed on your feedback to our maintenance and housekeeping teams to review. We appreciate your feedback and this will help us as we continually work to improve our guest experience.Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Andrew

Travelled with family
Nice clean hotel In great location, friendly pleasant staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice looking hotel with good sized and well equiped rooms. Staff were friendly and helpful. Overall a great stay
Stayed 2 nights in Dec 2023
Response from Claus Christensen - General Manager on Jan 26, 2024
Dear Sam,Thank you for taking the time to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only downside to our stay was an unpleasant aroma on the 4th floor that our room was on.
Stayed 2 nights in Jan 2024

6/10 Okay

william

10/10 Excellent

karen

Stayed 1 night in Jan 2024

10/10 Excellent

Janet, Bayview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff and concierges were second to none.
Response from Achila on Jan 13, 2024
Dear Sandy, Thank you for taking the time to leave a review of our hotel. We appreciate your feedback and this will help us as we continually work to improve our guest experience. We hope to welcome you back again soon. Achila Udana Reception Manager

8/10 Good

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
didn't like small shower took a long time to be attended to at restaurant burgers taste like frozen soy and not homemade Singer was great and very entertaining!
Stayed 1 night in Dec 2023
Response from Achila on Jan 13, 2024
Dear Max, Thank you for taking the time to leave a review of our hotel. We appreciate your feedback and this will help us as we continually work to improve our guest experience. We hope to welcome you back again soon. Achila Udana Reception Manager

10/10 Excellent

Carlos, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accessible and extremely helpful!
Stayed 8 nights in Dec 2023

8/10 Good

leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Ashley Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at this property during New Years and it was fantastic! Emma at the front desk was amazing for check in. We arrived early in the morning and was able to get a room right away for a $40 early check in fee, but after 15 hours of travel that’s always worth it. The rooms were clean, and the bathrooms are great. The hallways look a bit run down but other than that the facility was exceptional. The rooftop bar was great and had fantastic views. The transportation and location was my favorite part of this hotel. You are less than a 2 minute walk away from the Tower Hill tube station that takes you to almost every touristy spot in London. You are also a short walk away from Tower Bridge and Big Red Bus tour locations. I did find the there was a slight lack of food options around the hotel, but the hotel did serve a great breakfast that made up for it. I would definitely stay on this property again and would recommend it for others. It was our first time in London and we felt very safe and the location made our travel very easy.
Stayed 6 nights in Dec 2023

8/10 Good

Arlana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel restaurant and rooftop bar was amazing! Great food, great service! The carpet is old and was a dirty in the hallways and there was a dark brown spill down the wall in our room by the mirror. Overall, room was nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and fitness centre
Stayed 2 nights in Dec 2023

10/10 Excellent

Barrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were brilliant, helped us out as we arrived a day late due to storm babet
Response from Claus Christensen - General Manager on Feb 20, 2024
Dear Barrie,Thank you for taking the time to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear our team ensured you were well looked after. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

4/10 Poor

Manish

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We’ve stayed at this Double Tree a few years ago and fondly recall our stay. Last time around I must have received an upgrade as this time you would be forgiven for thinking you had walked into a college dorm room with the most basic furnishings and carpet stains. The bed itself was comfortable but based on the cost per night paid, you’d be better off elsewhere.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for me to being there with child.
Stayed 4 nights in Dec 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking the time to leave a review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Krishna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Hotel are fantastic, especially Princess in the Front of House team. She made my family's stay extra special.
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 22, 2023
Dear Krishna,Thank you for taking a moment to share your experience and I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear Princess ensured you were well looked after. We look forward to welcoming you again in the future.Sincerely,Claus ChristensenGeneral Manager

6/10 Okay

RJ

Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 22, 2023
Dear RJ,Thank you for taking a moment to leave a review of our hotel.We look forward to welcoming you again in the future.Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Claus Christensen - General Manager on Dec 22, 2023
Dear James,Thank you for taking a moment to leave us a 10/10 review. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you again in the future.Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Susan

Staff, location and cleanliness were exceptional
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 19, 2023
Dear Susan,Thank you for taking the time to leave a review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night shopping trip
We arrived at 12pm, was quickly checked in and given a warm cookie each. The staff were all very friendly and accomodating. The room was great, everything you could need and nice and clean. Breakfast the following morning was lovely, an extensive range of food options that was regularly topped up. We didn't use the roof top bar or other facilities on this trip as we were only there for 1 night.
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 22, 2023
Dear Rachel,Thank you for taking a moment to share your experience and give us a 10/10 rating. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 22, 2023
Dear Nigel,Thank you for taking a moment to share your experience and giving us a 5/5 rating. I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. We look forward to welcoming you back again in the future.Sincerely,Claus ChristensenGeneral Manager

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 22, 2023
Dear Melanie,Thank you for taking the time to leave a review of our hotel. We appreciate your feedback and this will help us as we continually work to improve our guest experience. We hope to welcome you back again soon.Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Rafal

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking the time to leave a 10/10review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Ivana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean room with a lovely city view. Warm cookie upon arrival !Staff at reception very welcoming , especially Sukeina! . A lovely experience .
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking a moment to share your experience and I am very pleased to hear you enjoyed your stay here with us and that the service met with your expectations. Our staff pride themselves on providing a friendly and welcoming environment to all our guests, so I am pleased to hear Sukeina ensured you were well looked after. We look forward to welcoming you again in the future.Sincerely,Claus ChristensenGeneral Manager

2/10 Terrible

Kerry

Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking the time to leave a review of our hotel and I am sorry to hear we did not meet your expectations on this occasion. We appreciate your feedback and this will help us as we continually work to improve our guest experience.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

4/10 Poor

Sophie

Travelled with family
Thought for an expensive hotel stay at Christmas it totally lacked atmosphere… rooms small, very over priced… stayed at much better in London.. woukd not return
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking the time to leave a review of our hotel and I am sorry to hear we did not meet your expectations on this occasion. We appreciate your feedback and this will help us as we continually work to improve our guest experience.Sincerely,Claus ChristensenGeneral ManagerDoubleTree by Hilton London - Tower of London

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very comfortable, clean and well catered. Double Tree Hilton have always provided excellent quality and a fair price. Breakfast was excellent with a good choice.
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking the time to leave a 10/10 review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Claus Christensen - General Manager on Feb 20, 2024
Dear Patricia,Thank you for taking the time to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

8/10 Good

Tom

Pretty good
Stayed 1 night in Dec 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking the time to leave a review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking the time to leave a 8/10 review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

2/10 Terrible

WALEED

Stayed 2 nights in Nov 2023
Response from Claus Christensen - General Manager on Dec 22, 2023
Dear Waleed,Thank you for taking the time to leave a review of our hotel and I am very sorry to hear we did not meet your expectations on this occasion. We appreciate your feedback and this will help us as we continually work to improve our guest experience.We hope to welcome you back again soon.Sincerely,Claus ChristensenGeneral Manager

4/10 Poor

Jesse

Disliked: Staff & service, amenities, property conditions & facilities
Avoid this Hotel if you can. Very industrial feeling. Not even enough room at breakfast time for everyone who stays therefore people were waiting in line to eat. We had a very grumpy and dismissive receptionist. Rest of the staff was polite but they are not much helpful. Rooms are average. Sink was too low shower was slightly stained. Breakfast was also quiet average. Not enough lifts for guests and stairs are not allowed. We had to wait 25 min for a lift to become available just to go down 2 floors.. better to stay elsewhere next time.
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Kinak

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, helpful staff, great location, parking on site and loved the roof top bar, savage garden.
Stayed 1 night in Nov 2023

10/10 Excellent

Kamarley F

Stayed 3 nights in Nov 2023
Response from Claus Christensen - General Manager on Dec 27, 2023
Dear Guest,Thank you for taking the time to leave a 5* review of our hotel. I am very pleased to hear you enjoyed your stay with us and that the service met with your expectations. We hope to welcome you back again soon. Sincerely,Claus ChristensenGeneral Manager

6/10 Okay

Emma

Liked: Cleanliness, staff & service
Average hotel, not a four star
The rooftop bar is great. The breakfast is as expected for a 4 star hotel. Parts of the hotel feel run down and the rooms don’t feel that of a four star hotel. I was disappointed with my stay as it was booked for a special occasion, there are much nice hotels for a similar price on the area. The photo is the carpet between the lift and my bedroom
Stayed 2 nights in Nov 2023
Response from Claus Christensen - General Manager on Nov 13, 2023
Dear Emma,I appreciate you taking the time to leave your feedback and I'm genuinely sorry to hear about the issues you encountered during your stay at our Hilton property at the Tower of London. Your comfort and satisfaction are our priority, and I regret that we have fallen short of your expectations during this stay, with regards to the room. I assure you that your feedback will be taken seriously, and we will work to enhance our services to provide a more satisfying stay next time. Sincerely,Claus ChristensenGeneral Manager