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Reviews of DoubleTree by Hilton Hotel London ExCel

4 out of 5
DoubleTree by Hilton Hotel London ExCel
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Staff & service, property conditions & facilities
Everything was very nice except for the pillows. They were probably the worst pillows I’ve ever slept on
Stayed 5 nights in Apr 2024

10/10 Excellent

Haylee-Brooke

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Chika

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location was perfect. However, there should be a fridge in the room, considering a hotel of this class.
Stayed 1 night in Mar 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff always make you welcom
Stayed 13 nights in Jan 2024

10/10 Excellent

Steven

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freindly staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Tamasine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay
Stayed 1 night in Feb 2024

8/10 Good

Denise

Stayed 3 nights in Jan 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and super clean.
Our room was exceptionally clean. The air con wouldn’t turn off which was a nuisance and we did report it. They tried to fix it but couldn’t. The coffee machine didn’t work properly either as the pods wouldn’t pierce so it kept giving me cups of water. Fortunately there was a kettle too so I used that instead. The bathroom was spotless!
Stayed 2 nights in Jan 2024

4/10 Poor

Antony

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel friendly and helpful staff
Stayed 1 night in Jan 2024

6/10 Okay

Rehana

Travelled with partner
Liked: Staff & service, amenities
We have stayed at this hotel before and agin today, but this time the the room had dirt in and carpet was ripped, bed was very uncomfortable it was not the normal double bed it was with wheels, squeaked alot. I feel i would need a refund or part of it.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for Excel
I chose this hotel for the location as I was going to an event at the O2 Arena. Unfortunately the surrounding area is a bit of a building site at the moment but the public transport links are great and there is very good signage around directing people to the hotel. The hotel itself was really good, lovely bathroom and all very clean. The bar was also very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024

10/10 Excellent

Kelly, Melton Constable

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Dare

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Mahick

Stayed 1 night in Dec 2023

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , clean
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Alison

Travelled with partner
Liked: Staff & service
Very lovely hotel, very quiet, very clean . The only negative is the heating
Stayed 1 night in Dec 2023

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
All as expected

2/10 Terrible

Cecilia

Stayed 6 nights in Dec 2023

10/10 Excellent

olamide oladimeji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

M

Business traveller
Disliked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were great and very helpful and the hotel as a whole was very nice but our actual room was a bit of a letdown. I booked an accessible room and the first issue was that the AC wasn’t working. It took a couple of calls but after an hour and a bit, someone came up and confirmed that it was blowing out at 21°C despite being on the coldest setting. Ultimately, the only solution was bringing a fan up to our room which helped with some of the heat but not all of it. The staff member who brought the fan up even commented that our room felt humid. The other issue was the bathroom; because it was an accessible room, it was a wet room-style (which made it so much easier with my mobility issues!). Unfortunately, the entire bathroom flooded from my 10-minute shower and none of the water drained. My husband also had to shower so we left it for half an hour, thinking it was just taking it’s time to drain but when he opened the door, it was still full of cold standing water. Luckily this was the morning we checked out because we weren’t able to get back into the bathroom because the water never significantly drained and we didn’t have suitable shoes. Upon checkout, my husband said that he alerted the front desk because I was mortified to leave the bathroom in that state but there was nothing we could do. Overall, the hotel is lovely and the location is fantastic! The breakfast buffet was amazing as well; I couldn’t believe all of the dairy-free options.
Stayed 2 nights in Dec 2023

10/10 Excellent

Frederique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Salma

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

An

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Emma

Stayed 1 night in Dec 2023

8/10 Good

Thien-nga

Liked: Cleanliness, staff & service, property conditions & facilities
I love the view and how cleaniness it is.
Stayed 2 nights in Nov 2023

2/10 Terrible

h

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We checked it late they has issue with it. We ordered vegetarian breakfast and served us meat .they don’t understand English
Stayed 1 night in Nov 2023

6/10 Okay

Ivandito

Liked: Staff & service
Room sub standard
Stayed 3 nights in Nov 2023

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Our room was quite noisy with the ventilation going all night and was really hot in the room. Did sleep pretty well though. Over is a good place to stay. Breakfast is really good, plenty of selection. Is really handy for the skyliner to the o2 and close to the DLR.
Stayed 4 nights in Nov 2023

10/10 Excellent

Marek

Stayed 4 nights in Nov 2023

8/10 Good

Abdul

Stayed 1 night in Nov 2023

2/10 Terrible

olamide oladimeji, manchester

Liked: Cleanliness
Disliked: Staff & service
I was recently stuck in the left elevator for 30 minutes, and despite my attempts to call emergency services, there was no response. This is an unacceptable situation that needs to be addressed immediately as it could have potentially been a dangerous situation. It is essential that all elevators are properly maintained and functioning correctly at all times for safety reasons.
Stayed 1 night in Nov 2023

6/10 Okay

kumar

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Smile please with clean plates
Hotel is nice and lovely to stay. Only downside was the plates and bowls in breakfast area were dirty and not cleaned properly. All staff working in the breakfast area on Saturday and Sunday for some reason seemed very miserable and not even one had a smile on their faces.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jakia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

ria

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Worth a stay.
The hotel itself was much better then it had been before. Last time we stayed before covid we had the wrong room and had a rude experience. This time round it was much better, friendly staff, clean and tidy. The only issue I had was that the room was so hot and you can’t open the window, we had the aircon on the entire time but still so so warm.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dana

Travelled with family
Liked: Amenities
The bar was really nice and the staff was excellent
Stayed 7 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great stay. Wonderful food and quick check in and out.
Stayed 3 nights in Oct 2023

10/10 Excellent

Omorede

Stayed 1 night in Oct 2023