Ratings based on 677 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
73% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from manitoba

Nice hotel

Posted 2-May-2016
Pros: Staff
Cons: Nothing. Everything was great.
Exceptional staff at front desk. Very helpful and pleasant. The location was good . Close to shopping mall and numerous restaurants .
5 out of 5
by A verified traveller from q

staff is amazing!

Posted 18-Apr-2016
stayed here while we were in town for an event! we had the best concierge forget his name, but had auch a positive and happy attitude! changed the down mood we were in! good rooms aswell. excellent customer service! thank you :)
Comment from Hotel Management
18-Apr-2016 by Karen, GM, Hotel Management
Thank you for staying with us. We pride ourselves on our customer service and are delighted to hear such positive comments. We look forward to having an opportunity to greet you again in the future.
4 out of 5
by A verified traveller

Nice staffs and clean

Posted 17-Apr-2016
I have stayed fist time hotel in London is my home town. there was very nice to stay for everyone.
Comment from Hotel Management
18-Apr-2016 by Karen, GM, Hotel Management
Thank you for choosing to stay with us during your time in London. We appreciate your feedback and comments as well.
4 out of 5
by A verified traveller

Posted 8-Apr-2016
Close to all events we visited , yard and parking lot require cleaning.
Comment from Hotel Management
9-Apr-2016 by Karen, GM, Hotel Management
Thank you for staying with us. Our apologies with the cleanliness of the parking lot. We have been experiencing extreme weather fluctuations with snow and sun, which has made it difficult to complete a consistent cleaning of the outdoors. We assure you that this is not the norm for us.
2 out of 5
by A verified traveller from Carlton, Oregon

Room was in bad shape, beds hard. Disappointed

Posted 3-Apr-2016
Pros: Nothing.. felt scammed
Cons: stop false advertising ie don't say you have amenities that you do not have .. fix the doors, the phones and the beds..
Location: bingo across the street and that was about it.
Booked room off of Expedia, paid for smoking room. Wasn't notified until arrival that they don't have any smoking rooms at all. Sliding door was a joke as was nearly impossible to open and close. Beds were super hard and even with extra blankets laid down all you could feel was springs. Phone didn't work at all .. couldn't even call front desk. I have mobility issues and room was too far away from front desk for me to go and inform them. Tiles peeling in bathroom and no water pressure in shower. Just checked Expedia site.. and they still say that the Hotel has smoking rooms... Requested info for use of gym facilities at neighbor hotel that they advertise free use of.. yet none of the staff knew anything about it. Very disappointed and doubt will stay here on my next visit.
Comment from Hotel Management
7-Apr-2016 by Karen, GM, Hotel Management
Thank you for sharing your feedback. Your comments suggest that you may have stayed at another hotel in London, as we do offer a few smoking rooms in one section of the hotel. In addition, our hotel offers an on-site Fitness Room for guests to enjoy.
5 out of 5
by A verified traveller

Nice affordable hotel

Posted 21-Mar-2016
Only 57$ a night with taxes and I had a room with a brand new 40+ inch flat screen nice quiet stay and my room was cleaned everyday
Comment from Hotel Management
22-Mar-2016 by Karen, GM, Hotel Management
Thank you for sharing your feedback. We pride ourselves on offering clean, comfortable accommodations at an affordable rate. We recently upgraded our guestrooms to 43" flat screen LG TVs.
5 out of 5
by A verified traveller

Hospital stay

Posted 18-Mar-2016
Amazing customer service, very accommodating, room upgrade for the entire week there a t no extra charge, friendly and cooperative housekeeping and very quiet and pleasant stay. Front desk staff amazing.. I suggested that the young lady working there.be considered.for a raise for how she handled each guest .
Comment from Hotel Management
21-Mar-2016 by Karen, GM, Hotel Management
Thank you for staying with us and sharing your feedback. Ensuring our guests receive excellent service is our top priority and we are thankful to hear your positive comments.
2 out of 5
by A verified traveller from Stratford, on

Close to shopping and restaurants

Posted 14-Mar-2016
The room was dirty, the tv didn't work properly, the mattresses weren't all that comfortable and the door did not close properly. The staff was very friendly and helpful. Lots of restaurants and shopping close by.
Comment from Hotel Management
18-Mar-2016 by Karen, GM, Hotel Management
Our sincere apologies for any issues you may have experienced during your stay. We are currently completing a number of upgrades to the hotel, including installing new 43" LG flat screen TVs in all guestrooms.
4 out of 5
by A verified traveller from St Catharines, ON

Decent place to stay

Posted 9-Mar-2016
The hotel staff were exceptional, the room warm and clean but the beds were hard as a rock.
Comment from Hotel Management
10-Mar-2016 by Karen, Hotel Management
Thank you for sharing your feedback with us. Our guests' experience is of the utmost importance to us. We pride ourselves on delivering excellent customer service. We are presently replacing mattresses in some of our guestrooms in the near future.
4 out of 5
by A verified traveller

Good hotel.

Posted 9-Mar-2016
While being an older hotel. It is a great place to stay if all you want is a good clean room close to all the amenities
Comment from Hotel Management
10-Mar-2016 by Karen, Hotel Management
Thank you for staying with us. We have been completing many upgrades to our property to enhance our guests' experience. We look forward to having an opportunity to greet you again.