Ratings based on 734 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
74% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great place to stay!!

Posted 23-Aug-2016
Nice and clean hotel. The best part is how close it is to the mall, excellent for out of towners :). The restaurant was also super good :)
Comment from Hotel Management
23-Aug-2016 by Karen G, GM, Hotel Management
Thank you for staying with us. As you mentioned, we are directly across from London's largest shopping centre, White Oaks Mall.
4out of 5
by A verified traveller

Close to the mall

Posted 17-Aug-2016
It was helpful being close to the mall. We appreciated the air conditioning. It was peaceful.
Comment from Hotel Management
19-Aug-2016 by Karen G, GM, Hotel Management
Thank you for staying with us and sharing your feedback.
1out of 5
by A verified traveller

Dirty dirty dirty.

Posted 11-Aug-2016
I've never been in a hotel room that was so filthy. This room has not been cleaned in yrs. The stains on Wall n lamp shades were gross. Nothing good to say. Worst room ever
Comment from Hotel Management
16-Aug-2016 by Karen G, GM, Hotel Management
We sincerely apologize for your most recent stay. We recently purchased new lamps for all guestrooms, which we hoped to have placed in the guestrooms within the next week.
4out of 5
by A verified traveller fromAjax, ON

Location was great - near variety of restaurants

Posted 3-Aug-2016
Staff and manager exceeded my expectations - staff attentive respectful and accommodating would have stayed longer if not for work
Comment from Hotel Management
12-Aug-2016 by Karen G., GM, Hotel Management
Thank you for staying with us and sharing your feedback. We look forward to having an opportunity to greet you again in the future.
5out of 5
by A verified traveller fromClinton, On

Great Place to stay!

Posted 1-Aug-2016
Pros: Clean, spacious, close to shopping and the pool is great
Cons: Having a table with 2 chairs in the room. We only had one chair so when we ate, one of us had to sit on the bed or floor...
Location: Great location!
Such a nice hotel, great staff and enjoyed our stay very much! Very quiet if your just getting a way and need some peace and quiet. 10 stars
Comment from Hotel Management
12-Aug-2016 by Karen G., GM, Hotel Management
Thank you for staying with us and for taking the time to share your feedback. Our guestrooms are all standard versus suites, so unfortunately they do not include additional seating and eating areas.
4out of 5
by A verified traveller

Dated but great

Posted 31-Jul-2016
Older dated hotel but extremely clean. Located in the middle of everything. Fantastic courtyard with outdoor pool. Staff was very nice
Comment from Hotel Management
1-Aug-2016 by Karen, GM, Hotel Management
Thank you for staying with us and sharing your feedback.
2out of 5
by A verified traveller fromWindsor, Ontario

Request a room or you'll regret it.

Posted 28-Jul-2016
In April my mother and I stayed in a room pool side it was beautiful had a pool side view and balcony. It made me want to come back for my stay in July.... Not requesting room a poolside was a big mistake.. I was given room 152 which smelled like rotten dirty socks.. I went to front desk and requested a new room. I was given a room on the second floor which wasnt as bad but the paint was chipped on the door sliding door wouldnt close all the way and furniture was chipped and dated radiator in the bathroom was filthy!..In the morning on check-out I complained and was taken care of by the very understanding and accommodating Manager. They are amazing rooms there and the staff are excellent..When booking request a room poolside because they are all almost updated its the rooms away from the pool to worry about....
Comment from Hotel Management
1-Aug-2016 by Karen, GM, Hotel Management
Thank you for taking the time to share your feedback. Our poolside rooms are definitely our most preferred by guests. Many of the upgrades we have completed in them are now be completed in the other guestrooms. We look forward to having an opportunity to greet you again and to show you our continual improvements.
4out of 5
by A verified traveller

Nice clean room; newly renovated

Posted 25-Jul-2016
We stayed for one night. It's close to the highway and to shopping and lots of restaurants in the area. The room was clean and newly renovated. It was good for the price. We took advantage of the outdoor pool that was available, as well as had dinner and breakfast at the restaurant located in the hotel. The food was good and the prices were reasonable. Overall it was very good, and very convenient. We had no complaints - except for one thing. My 6 year old daughter was upset that they don't get the Treehouse channel!
Comment from Hotel Management
27-Jul-2016 by Karen, GM, Hotel Management
Thank you for staying with us and sharing all your positive feedback. We apologize to your daughter and hope that she was able to enjoy herself in our outdoor pool.
4out of 5
by A verified traveller fromont

Good Front Desk Experiences

Posted 23-Jul-2016
Leah at the front desk was a lovely girl and very helpful in finding us a room at a pet friendly hotel. We had booked thinking Days Inns allowed dogs but apparently this one does not.
Comment from Hotel Management
25-Jul-2016 by Karen, GM, Hotel Management
Unfortunately due to past experiences we are no longer able to accept pets. We are glad to hear that the front desk was able to assist in finding an alternative hotel for your needs.
5out of 5
by A verified traveller

Posted 18-Jul-2016
Great location..loved the pool and the restaurant had great food. Staff was very helpful. Only downside for us was that there was no elevator and even though there was only one flight of stairs it was a lot when you have a baby and all his equipment to carry!
Comment from Hotel Management
23-Jul-2016 by Karen, GM, Hotel Management
Thank you for your feedback. Our two-storey hotel does not offer an elevator; however, we do our best to accommodate guests on the first floor. Common practice for us is to provide luggage assistance as well. We sincerely apologize if this was not offered to you.