Ratings based on 628 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
85% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Fairly decent hotel

Posted 5-Feb-2016
Only stayed for 1 night but hotel was clean and staff was friendly. Would stay there again.
Comment from Hotel Management
9-Feb-2016 by Karen Goni, Hotel Management
Thank you for staying with us and sharing your feedback. We look forward to having an opportunity to greet you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Feb-2016
The hotel is in a great location. The price was pretty fair. The only upset was not having conditioner in the room. I accidently out lotion in my hair haha
Comment from Hotel Management
3-Feb-2016 by Karen G, Hotel Management
Thank you for staying with us. Our guestrooms are provided with shampoo, lotion and soap. We do offer conditioner upon request at the Front Desk. Our apologies for any misunderstanding.
3 out of 5
Recommended
for Everyone
by A verified traveller

BUDGET HOTEL

Posted 29-Jan-2016
You pay for what you get, A place to sleep and shower. Ensure you tell them to turn on the heat before you go to your room or you will freeze.
Comment from Hotel Management
2-Feb-2016 by Karen G, Hotel Management
Thank you for taking the time to share your feedback. We have advised our Housekeeping department to ensure the temperature is set an appropriate setting for our guests comfort.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Jan-2016
The facilities are fine and the staff has been helpful. My rating would be better if they had not tried first to put me in a smoking room in the basement.
Comment from Hotel Management
2-Feb-2016 by Karen G, Hotel Management
Thank you for taking the time to share your feedback on your most recent stay. We will be sure to remind the Front Desk to confirm a guest's room type at check-in to prevent such occurrences in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jan-2016
Pros: clean friendly, nice room
Location: movies, shopping at the mall
enjoyable, like the people, it was very relaxing, no one bothered us
Comment from Hotel Management
18-Jan-2016 by Karen G., General Manager, Hotel Management
Thank you for sharing your feedback with us. We look forward to having an opportunity to greet you again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Quebec

Overall hotel is quite comfortable

Posted 17-Jan-2016
There is a restaurant in the hotel with friendly staff. Menu prices are acceptable. It didn't take long to get checked in at front desk. The safety door lock in the room was broken.. Still able to get a good night rest. Close to many restaurants and mall and outlets. Give it a try!
Comment from Hotel Management
18-Jan-2016 by Karen G., General Manager, Hotel Management
Thank you for taking the time to share your feedback. We aim to provide the best customer service and appreciate your kind remarks.
3 out of 5
by A verified traveller

Great location, but no frills here

Posted 16-Jan-2016
Pros: The staff were awesome and the location is great.
Cons: Internet speed (literally unusable)and the cable choices.
The location can't be beat. The staff were very friendly and accommodating and the room was clean. Not great if you want great cable or any sort of good internet. The "free" internet wouldn't load enough to even review email, so for that reason I will find another place to stay in London, but for the location and price it isn't a bad place to stay.
Comment from Hotel Management
19-Jan-2016 by Karen G., General Manager, Hotel Management
Thank you for staying with us. We pride ourselves on our customer service and appreciate your feedback. We assure you that we have recognized an issue with our Internet and it is being addressed. We have hired a company to re-configure our WiFi and are simply awaiting their installation date for everything to be performing properly. We apologize for any inconvenience this may have caused.
4 out of 5
Recommended
for Everyone
by A verified traveller

Medical layover stay

Posted 13-Jan-2016
Location: White Oaks shopping center, dozens of eateries, golf and close to the 401
Got a fantastic price on a two night stay. Beds comfy, room clean and staff friendly and knowledgeable of the area.
Comment from Hotel Management
18-Jan-2016 by Karen G., General Manager, Hotel Management
Thank you for staying with us and sharing your feedback with us. We are glad that you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location

Posted 3-Jan-2016
Great price. Friendly staff. Close to shopping and restaurants
Comment from Hotel Management
8-Jan-2016 by Karen Goni, General Manager, Hotel Management
Thank you for staying with us and sharing your feedback. We looking forward to greeting you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Dec-2015
Very good considering the low price. Has a pool in the quadrangle. It was Christmas time and all facilities were closed.
Comment from Hotel Management
31-Dec-2015 by Karen Goni, General Manager, Hotel Management
Thank you for sharing your feedback. We pride ourselves in offering clean, comfortable accommodations at an affordable rate. Our seasonal outdoor pool is very popular during the summer months. Our on-site restaurant does close for some holidays, but we ensure that we offer a complimentary continental breakfast on those occasions. Thank you for staying with us and we look forward to greeting you again.