The room was clean, and the beds were very comfortable. There were not enough towels in the room ,no ice bucket, and no hair dryer. Perhaps minimizing is due to covid, but what was disappointing was customer service. No one was ever at the front desk when we called or came down to it. I finally found the front desk staff outside talking to each other.They also could not find our reservation ,on check-in or check -out. It was very frustrating. One of the elevators was not working. Although it is a very nice hotel with lovely rooms, it is poorly managed.