Exterior

Reviews of Courtyard by Marriott London

3 out of 5
Courtyard by Marriott London
864 Exeter Road, London, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1000 reviews" "
Rating 8 - Good. 360 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well organized and with good Covid precautions.
Stayed 1 night in Jan 2022

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was clean...well except with the issues with the parking lot - looks like the manhole sewers were clogged and the parking lot was flooded...
Stayed 1 night in Dec 2021

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The person working the front desk both Dec 25 and Dec 26 was amazing. Incredibly helpful, friendly and accomodating! Very appreciative of his help.
Stayed 1 night in Dec 2021

8/10 Good

Mary Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel several times throughout each year. It is our first choice for our family of five. The suite fits us all and we like having a mini-fridge and two televisions. The towels and bedding are good quality. The workout room has been redone and is much better. I do wish, however, that there were wipes provided for cleaning the equipment after use. The front desk staff are always very good.
Stayed 1 night in Dec 2021

2/10 Terrible

Ololade

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST HOTEL EVER! I WOULD STAY AWAY FROM BOOKING THIS HOTEL! There are BEDBUGS at this hotel, they have refused to issue me a refund despite the fact that I and my guests could not sleep in the hotel due to the bedbugs. Bedbugs were crawling all over, one of my guests was bitten vicariously by bedbugs. Terrible and very terrible customer service. I have pictures and videos of what happened and these bedbugs running around. The hotel did not care! BOOK HOTEL AT YOUR OWN RISK! A bedbug bite does a lot to your health.
Stayed 1 night in Dec 2021

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Friendly check-in Clean, quiet and spacious.
Stayed 1 night in Nov 2021

8/10 Good

Sonny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There could have been a couple of bottles of water in the rooms and maybe 2 cookies or granola bars. No vending machines anywhere and Starbucks closed before our arrival.
Stayed 1 night in Dec 2021

4/10 Poor

Lorne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No water No room credit
Checkin in was great. The room was amazing. However, on the morning of checkout the hotel had no water as there was a leak in the lobby. So no shower, washing up or using the bathroom. Front desk was trying to handle the situation but it was not resolved. So I had to go to my next destination without a shower. When asked for any credit for the lack of water I was told no as I booked through this site and not directly with the Marriott.
Stayed 1 night in Nov 2021

2/10 Terrible

Sharda

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room got flooded and we were not giving a room replacement the water were turned off throughout the building & washrooms was not available to use. I was on a business trip and this is highly inconvenient I just needed a place to sleep. I believe I should be fully refunded for the stay.
Stayed 1 night in Nov 2021

4/10 Poor

Courtney

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There were kids running up and down the hall past 10pm and no parents in site. We had no running water the next morning and I wasn't able to shower. Very frustrating stay
Stayed 1 night in Nov 2021

10/10 Excellent

Shelley

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was very accommodating
Stayed 6 nights in Oct 2021

6/10 Okay

Kevin

Travelled with group
Liked: Cleanliness, property conditions & facilities
TV didnt work had to switch rooms Could use real glasses in the room
Stayed 1 night in Oct 2021

8/10 Good

Randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was comfortable and quiet
Stayed 1 night in Oct 2021

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, we were also allowed to check in early.
Stayed 1 night in Oct 2021

8/10 Good

dexter

Stayed 5 nights in Oct 2021

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Thanks to the staff!
Stayed 1 night in Oct 2021

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great experience Could use a little more cleaning in the not used every day places fridge and in side heater Other then that every thing else was very clean and pleasing
Stayed 1 night in Oct 2021

10/10 Excellent

Kofi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 11 nights in Sep 2021

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay not too expensive for the quality
Stayed 4 nights in Sep 2021

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room's furnishings and the bathroom were all up-to-date and spotless. I was told the hotel had recently renovated the rooms, and the results are great!
Stayed 1 night in Oct 2021

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again!
Stayed 2 nights in Sep 2021

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was very clean and staff were very friendly and helpful every time we requested extra towels. The only problem was the flooding in the parking lot which took up a lot of parking spaces. We expected them to fix it right away, however, the water was there for our stay.
Stayed 4 nights in Sep 2021

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Hotel was fine. Hard to judge due to Covid and everything near lockdown in Canada. Only issue was the parking lot had two big lakes in it from the rain, see the photo
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
More than 3 pillows for a king sized bed would be nice. Bed a bit hard too. Loved the little lounge sofa for watching tv. Also really liked having Starbucks coffee in the morning.
Stayed 2 nights in Sep 2021

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great.
Stayed 2 nights in Sep 2021

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and a descent price
Stayed 2 nights in Sep 2021

4/10 Poor

David

Travelled with partner
Disliked: Staff & service
Parking lot was a disaster, huge pools of water and pot holes. A warzone looks better.
Stayed 1 night in Sep 2021

4/10 Poor

Amy

Travelled with family
Disliked: Staff & service
Breakfast wasn't included as stated..fire alarm issues were annoying..just overall prob wouldn't stay here again
Stayed 2 nights in Sep 2021

10/10 Excellent

Sai Kiran Reddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jaclynn on Sep 15, 2021
Thank you so much for submitting your review. We appreciated your feedback!

10/10 Excellent

Susan

Stayed 1 night in Aug 2021

6/10 Okay

Judith

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is quite dated even though it was clean. The beds are very soft. Some of the staff was very nice and accommodating - others not so much.
Stayed 2 nights in Sep 2021
Response from Jaclynn on Sep 9, 2021
Thank you so much for submitting your review. We appreciated your feedback!

8/10 Good

L Frank Meher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge chair was notcomfortable. It was too large to sit in
Stayed 1 night in Sep 2021
Response from Jaclynn on Sep 9, 2021
Thank you so much for submitting your review. We appreciate your feedback!

10/10 Excellent

Eva Rose, San Mateo

Travelled with family
Liked: Cleanliness, staff & service
The fitness center was not yet set-up which was disappointing. Also the pool condition was not ideal - water was cloudy. On-site breakfast was minimal. Rooms though were very nice and the entire facility was nice & new.
Stayed 2 nights in Sep 2021
Response from Jaclynn on Sep 9, 2021
Thank you for choosing to stay with us at Courtyard by Marriott London. Your feedback is greatly appreciated!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jaclynn on Sep 9, 2021
Thank you so much for for submitting your review! We look forward to welcoming you back soon.

10/10 Excellent

Frank

Stayed 1 night in Sep 2021

10/10 Excellent

Trish

Stayed 1 night in Aug 2021

6/10 Okay

Alois

Stayed 1 night in Aug 2021

8/10 Good

Annalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my daughters had a good time staying at Marriott The location is great
Stayed 2 nights in Aug 2021
Response from Jaclynn on Sep 3, 2021
Thank you for choosing to stay with us at Courtyard by Marriott London. Your feedback is greatly appreciated!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed experience
The room was clean, and the beds were very comfortable. There were not enough towels in the room ,no ice bucket, and no hair dryer. Perhaps minimizing is due to covid, but what was disappointing was customer service. No one was ever at the front desk when we called or came down to it. I finally found the front desk staff outside talking to each other.They also could not find our reservation ,on check-in or check -out. It was very frustrating. One of the elevators was not working. Although it is a very nice hotel with lovely rooms, it is poorly managed.
Stayed 1 night in Aug 2021
Response from Jaclynn on Aug 25, 2021
Thank you for choosing to stay with us at Courtyard by Marriott London. We sincerely apologize for falling short of meeting your expectations. We have shared your feedback with our management team to ensure we can address the issues you had. Again our apologies and thank you for your honest feedback.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Understaffed, poor service
Hotel is severely understaffed. Long wait time for receptionist. Bar in hotel lobby is open, but takes a long time to place an order as they are so understaffed that the waiter is not always available. Housekeeping is poor. Asked for housekeeping 3 days in a row before I got any. Would recommend to stay at a nearby hotel instead.
Stayed 8 nights in Aug 2021
Response from Jaclynn on Aug 25, 2021
Thank you for choosing to stay with us at Courtyard by Marriott London. We sincerely apologize for falling short of meeting your expectations. We have shared your feedback with our management team to ensure we can address the issues you had with us. Again our apologies and thank you for your honest feedback.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and new, clean and comfortable. Near 401 and also restaurants etc.
Stayed 2 nights in Aug 2021
Response from Jaclynn on Aug 23, 2021
Thank you for choosing to stay with us at Courtyard by Marriott London. Your feedback is greatly appreciated!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Check-in was a little strange as the front desk was empty. We had to wait for someone to show up. We arrived at around 6pm and had to wait about 10 minutes for our room to be ready. Room itself was great! Clean, spacious, and very comfortable. Pool could use a clean. Breakfast at the Bistro was tasty!
Stayed 1 night in Aug 2021
Response from Jaclynn on Aug 23, 2021
Thank you so much for for submitting your review! We look forward to welcoming you back soon.

10/10 Excellent

Mike

Stayed 1 night in Jun 2021

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not our problem !
Not what I expected from a Marriot Property. Did not appreciate at check out when I asked if a credit had been applied to my room that it was not the Marriott's problem to take it up with hotels .com were I booked I told him it is their hotel and were responsible for guest being happy and wanting to return to one of their properties. At Check-in was told only 2 continental breakfast were included, my booking was three people and my confirmation stated 3 continental breakfast included. Was given 3 after back and forth with the clerk. Then went to our room were there was only 2 large towels and 2 face cloths. the next morning there was no one at the continental Starbucks, was told the worker did not show. so went out for breakfast and at 10 o'clock the manager called and said he had arranged for breakfast at the hotel next door. I told him that we had already had breakfast and maybe a discount could be applied to my room he said he would look into that. My daughter checked into a separate room that day and there was long hair inside the fridge and on the ice bucket. People were using there own beach style towels at the pool. with covid they should be limiting outside items. also when we booked the pool they did not ask how many were going as there was limit they should be recording how many per party would be using it. no-one checked the number at pool during the three different times over 2 days that we used it .Did not observe contact cleaning during a 2 day stay.
Stayed 2 nights in Aug 2021
Response from Jaclynn on Aug 23, 2021
Thank you very much for taking the time to write about your recent stay with us. We will be sure to share your feedback with the applicable department to ensure corrective action is taken to ensure these issues do not occur again moving forward. Once again we apologize for falling short on your recent experience.

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Jaclynn on Aug 23, 2021
Thank you so much for submitting your review. Kindly provide us with more information about your stay so that we can learn to serve you better in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Just a very average hotel
Stayed 3 nights in Jul 2021
Response from Jaclynn on Aug 23, 2021
Thank you for choosing to stay with us at Courtyard by Marriott London. Your feedback is greatly appreciated!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were cleaned and recently renovated.
Stayed 1 night in Aug 2021
Response from Jaclynn on Aug 23, 2021
Thank you so much for for submitting your review! We look forward to welcoming you back soon.