Exterior

Reviews of Courthouse Hotel

5 out of 5
Courthouse Hotel
19-21 Great Marlborough Street, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 257 out of 1005 reviews" "
Rating 8 - Good. 346 out of 1005 reviews" "
Rating 6 - Okay. 204 out of 1005 reviews" "
Rating 4 - Poor. 113 out of 1005 reviews" "
Rating 2 - Terrible. 85 out of 1005 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Bryony

Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel…very convenient for I shopping and theatre. Would definitely visit again.
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of this building is fascinating. Its proximity to The London Palladium is second to none. Liberty is just opposite, Carnaby Street and Regent Street with theirdesigner shops and Soho eateries is within easy walking distance. Superb location.
Stayed 1 night in Feb 2024

10/10 Excellent

Alan

Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here previously, love ❤️ this hotel
Stayed 1 night in Feb 2024

4/10 Poor

Melanie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The decor is dated, the room either freezing or too hot, the water in the shower was not a consistent temperature - flitting between too hot and mild - and the staff lacking in customer service / borderline unhelpful. The breakfast is massively overpriced - costs unclear and then every variation (cappucino instead of flask coffee) is extra cost. Only made clear once you’ve had it. And the suite says it can sleep 3 but what that means is double bed plus a put-me-up for one person.
Stayed 1 night in Feb 2024

2/10 Terrible

Robert

My flight to London was cancelled at last minute . I paid for my stay in advance . Hotel would not refund my payment .
Stayed 4 nights in Dec 2023

2/10 Terrible

Lawrence

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There are better hotels!
We arrived at 4.30pm and I wanted to have a nice hot bath before going out for the evening. There was no hot water. So I had to go out without. i spoke to the hotel manage who informed me that it wasn't the fault of the hotel but there was a boiler issue. I pointed out it wasn't my fault either and it is certainly a necessity for a hotel to provide basic services. This did not go down well. I am still awaiting compensation from the hotel. Also the room, although nicely decorated, could have been even nicer - the net curtain was filthy and that is an easy fix and also it could have done with a nice sofa. It was however very noisy - and at 4 am we woke to the sound of workman outside emptying bottles. So no sleep and no hot water although I have to say hot water was fine in the morning but that did not help me for the evening. I would not stay there again.
Stayed 1 night in Dec 2023

6/10 Okay

Brett

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Edvina

Travelled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Vetea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Mahendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only plus point is location!
Not a 5 start hotel. In need of complete refurbishment. The bathroom door could not be fully opened as the bed get in the way. Bath has broken handle! Everything needs redoing. Only plus point is location!
Stayed 1 night in Dec 2023

8/10 Good

Drew

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Enjoyable
The hotel is fantastic location wise, but after 6 years of visiting, I personally feel it's looking rather tired and in need of a freshen up. This is also the second year in a row that the same elevator was out of order. The staff are very friendly and always willing to assist if required.
Stayed 4 nights in Dec 2023

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Stayed 2 nights in Dec 2023

10/10 Excellent

arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dated decor, rude staff, broken items.
My key cards wouldn't open my room with 4 different sets. The staff members spoke down to me as if I'd 'put them next to my phone', after 4 trips to try and enter my room, a staff member escorted me and the 'key fob battery had run out'. The hotel is dated, items in the room were broken, and one life was out of order causing queues to get up and down. Would I stay again, no.
Stayed 1 night in Dec 2023

4/10 Poor

Amy

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Not for my friends.
The hotel checks all items on the list (bar, restaurant, valet, concierge etc), but it really is just check marks. The bar is cold and lacks atmosphere + the barmaid is VERY cheap on the pours, even doubles, the restaurant in the hotel is only open for breakfast, the only other restaurant serves an indian fare that is really spicey, so you eat there once only. The valet was nice and so was the concierge. The lobby, like the bar, is cold and unattractive. The best part is the pub across the street.
Stayed 4 nights in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right with in walking distance of all the touristy bits and carnaby street across the road . Has sky TV with sports band movies included in every room .
Stayed 1 night in Dec 2023

10/10 Excellent

Nigel

Stayed 1 night in Dec 2023

6/10 Okay

GREIG

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, decent hotel, poor for disabled
Mixed bag on this. This was our 11 year anniversary so it was a special weekend. My wife is disabled and requires a wheelchair when out and about in the likes of london. Around the room, fine to get around. The disabled access was poor. For what is stated as 5* on hotels.com, my wife had to be left outside on every instance and had to wait for me to walk all the way round to let her in myself. Almost like when you take a dog to the shops. Not great. The room was fien but the bathroom a little dated l with electrical wires showing in the mirror and whilst i accept when seeing someone in a wheelchair, you can assume it's a full time thing, it isnt and the room being a disabled one, wasn't what we'd have wanted had we been asked. Perfect location, good hotel but assumptions and treatment or lack of for disabled was far from what I'd expect. Park plaza Westminster bridge a few weeks prior were on point for the disabled.
Stayed 2 nights in Nov 2023

10/10 Excellent

Noga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Just one comment, the hot water were not stable and strong in the shower.
Stayed 2 nights in Nov 2023

8/10 Good

iain

Business traveller
Stayed 1 night in Dec 2023

6/10 Okay

Sari

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's rated 5 stars, but I didn't feel like I was in a 5 star hotel. It wasn't a bad experience but I thought for the amount I paid I was supposed to get something better.
Stayed 4 nights in Nov 2023

2/10 Terrible

Jodie

Travelled with group
Disliked: Amenities, property conditions & facilities
This is by far and large one of the worst hotels and experience I have ever had. This advertised it’s self as a 5 star Luxury hotel in London… it’s anything but. It’s the most tackiest / run down / out of shape / upside down hotel ever. Let’s start with the positives. The room was a clean and tidy and you had every single sky channel. Location was great. Eastern European lady at the bar was helpful and smiley. Although she was on her own and waiting 15/20 for a drink in the hotel bar is just unacceptable. Now on to the negatives as there are loads. Arrived there for a night out in London and to use to the spa to freshen up the next day was my sole purpose of this. Rooms were basic. I’ve had better in a travel lodge. It’s so dated inside. Toilet got blocked on first flush. Very underwhelmed on arrival. Bar area had loads of visitors as this seemed to be a tourist attraction due to the apparent quirky bar. It was so tacky it was just cringe. Breakfast…save your money. Wow. Scrambled eggs were just disgusting. The sausages were raw and the bacon was like sheets of ham. I told the waiter… he was so embarrassed. When it came back up inedible and just walked out. Swimming pool - laughable Sauna - cold Gym - seen better in a 90’s garage (rather I stayed in one to be fair) Not one for a bad review but this was honestly the worst place. Would seek compensation for this stay if possible.
Stayed 1 night in Nov 2023

4/10 Poor

Paul, Cheltenham

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
A good location for my purposes. However, the bedroom was very tired and gruby. It smelt damp and musky. Clean enough but just gruby. Stained tiles, ageing yellowing paint, tired carpet. All together depressing.
Stayed 1 night in Nov 2023

4/10 Poor

Nick

Stayed 1 night in Nov 2023

6/10 Okay

Amy

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Amanda

Travelled with partner
Liked: Amenities
the location of the hotel is excellent. right by Oxford Circus and carnaby street. right in the very heart of London. Room was big and the bed was huge and comfortable. we got home late, there was no room service but we're allowed to order a deliveroo which was delivered to our room - perfect 👌 The pool was very small so did not use, the spa are did look a bit tired and unloved. overall a good stay and would recommend and stay again
Stayed 1 night in Nov 2023

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For a 5* Hotel, it fell very short of expectations. The amenities i.e hospitality tray, were similar to ones I have experienced in budget hotels, and frankly, stingy. Both bedroom and general areas are in need of some urgency attention. The bar was extremely expensive, even for London, and although we were informed it closed at 11.00 pm, they were closing up by 10.40. On a positive note, staff were friendly and helpful.
Stayed 1 night in Nov 2023

2/10 Terrible

Anita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated, not even close to its star rating. This property needs some immediate investment and modernisation.
Stayed 2 nights in Nov 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8/10
2 night stay for Xmas shopping, arrived at 4pm on Friday, very quick check in, clean hotel and staff were informative and friendly especially the guy outside on the door Room was small but clean, we were on the top floor which was good for the access to the rooftop bar, unfortunately we didn’t use the other bar, breakfast was fine but for £22.50 each was a bit expensive for what it was Probably not 5star but a good hotel and great location We paid around £275 per night which is not bad compared to everywhere else
Stayed 2 nights in Nov 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Staff & service, property conditions & facilities
very clean lovely quiet hotel. central for everything
Stayed 1 night in Nov 2023

2/10 Terrible

Jia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Kane

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely terrible hotel nothing like pictures online pool is freezing and disgusting rooms are nothing like pictures food is inedible and staff and are unhelpful worst hotel I’ve ever been to would of rather stayed in a travel lodge
Stayed 1 night in Nov 2023

8/10 Good

Nad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in the heart of the city
Stayed 2 nights in Oct 2023

6/10 Okay

Eunice

Travelled with family
Liked: Cleanliness, staff & service
Very poor TV reception. Not enough tea and coffee in the room and it's been the first hotel that hasn't had biscuits in the room.the price that we paid for the hotel we expected more from our stay!!
Stayed 1 night in Nov 2023

10/10 Excellent

Audrey

Stayed 1 night in Oct 2023

10/10 Excellent

Philippa

Stayed 1 night in Oct 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Katharina

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was amazing but the rooms are very old and in poor condition. Almost no outlets, no hair drier, holes in the wall, water temperature was impossible to set to a consistent temperature, shower pressure was bad and the sink was configured in a way that made it difficult to use.
Stayed 1 night in Oct 2023

8/10 Good

Daniel

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice London hotel
Lovely stay, we did use our rewards nights discount, so it was definitely worth our per night price excellent location for shopping in London and the theatre, clean and friendly staff efficient check in.
Stayed 2 nights in Oct 2023

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

James

Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

4/10 Poor

Paul

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Vicki

Stayed 1 night in Sep 2023

6/10 Okay

Robin

Stayed 1 night in Sep 2023