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Reviews of Comfort Inn Edgware Road W2

3 out of 5
Comfort Inn Edgware Road W2
450 Edgware Road, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 91 out of 607 reviews" "
Rating 8 - Good. 253 out of 607 reviews" "
Rating 6 - Okay. 190 out of 607 reviews" "
Rating 4 - Poor. 48 out of 607 reviews" "
Rating 2 - Terrible. 25 out of 607 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Brian

Business traveller
By no means xenophobic but blimey, it felt like I'd been transported to another world. I don't like the definition of 'hotel' these days. You pay alot of money for not alot of 'hotel' type experience. It was a room, with an ensuite shower/toilet etc with a noisy backdrop of hoovering, traffic noise and sirens through the night. For the price in London I guess it's ok value-wise but it's so dated and basic. Not for a special occasion but for neccesity only.
Stayed 1 night in Feb 2024
Response from Asad Zaheeruddin - General manager on Feb 13, 2024
Dear Brian,Thank you for your feedback. We apologize for any inconvenience caused by the noise during your stay. We are currently renovating our bedrooms and will soon be installing soundproof windows to ensure a more peaceful experience for our guests. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Asad Zaheeruddin - General manager on Jan 9, 2024
Dear Jane,Thank you for your giving us 4 out of 5 star rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

2/10 Terrible

Elie

Travelled with family, Travelled with partner
Location
Stayed 1 night in Dec 2023
Response from Asad Zaheeruddin - General manager on Dec 27, 2023
Dear Elie,We appreciate your feedback regarding the location on Edgware Road, W2. If there are specific concerns or suggestions you have, please feel free to share them so that we can work towards improving our guests' experiences.Kind regards,Asad ZaheeruddinGeneral Manager

4/10 Poor

Lisa

Stayed 1 night in Dec 2023
Response from Asad Zaheeruddin - General Manager on Feb 5, 2024
Dear Lisa,Thank you for your 4 out of 5 rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

2/10 Terrible

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
You can hear every little thing your neighbors are doing. Guy in the room upstairs sounded like he weighed 600kg and was doing laps around his room.
Stayed 3 nights in Dec 2023
Response from Asad Zaheeruddin - General Manager on Dec 20, 2023
Dear Kyle,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced due to noise disturbances from neighboring guests. Please know that we take your comments seriously and will work towards addressing this issue to enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Asad Zaheeruddin - General Manager on Dec 20, 2023
Dear David,Thank you for giving us a 10 out of 10 star rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Thomas

Liked: Amenities
Fire alarm went off at 2o clock no apologies very clean
Stayed 4 nights in Nov 2023
Response from Asad Zaheeruddin - General Manager on Dec 4, 2023
Dear Thomas,Thank you for your feedback. Our sincere apologies for the fire alarm which went off at 2'o clock and the team should've apologies at that time, for which we are truly sorry.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

John, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This an excellent hotel for the price in London. The staff were very nice and helpful! It is not a five start hotel but it is a good deal.
Stayed 2 nights in Nov 2023
Response from Asad Zaheeruddin - General Manager on Nov 16, 2023
Dear John,Thank you for your feedback. We are delighted to hear that you found our hotel to be value for money and the staff were nice and helpful during your stay. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Oliver

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Dated but said it is under renovations so we will check it out next year same time
Stayed 3 nights in Nov 2023
Response from Asad Zaheeruddin - General Manager on Nov 13, 2023
Dear Oliver,Thank you for your feedback! We appreciate your understanding about the current state of renovations. We look forward to welcoming you back next year for an updated experience.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Kris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room Daily housekeeping Plenty of room in bathroom
Stayed 3 nights in Oct 2023
Response from Asad Zaheeruddin - General Manager on Oct 31, 2023
Dear Kris,We're glad you enjoyed your spacious room, daily housekeeping, and well-appointed bathroom. Thank you for sharing your positive experience with us!Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Jesper

Liked: Cleanliness, staff & service, property conditions & facilities
Good Stay, unfussy and easy, nice staff
Stayed 2 nights in Oct 2023
Response from Asad Zaheeruddin - General Manager on Oct 31, 2023
Dear Jesper,Thank you for your feedback! We're pleased to hear you had a good, easy, and unfussy stay with us. Our staff appreciates your kind words, and we hope to welcome you back soon.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Wayne

Stayed 1 night in Oct 2023
Response from Asad Zaheeruddin - General Manager on Nov 16, 2023
Dear Wayne,Thank you for giving us a 4 out of 5 rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for an overnight stay
Great location for my trip to London. Room was clean and quiet, which is what I needed.
Stayed 1 night in Oct 2023
Response from Asad Zaheeruddin - General Manager on Oct 31, 2023
Dear David,We're delighted to hear that our location suited your trip and that you enjoyed a clean and quiet room. Your comfort is important to us, and we look forward to hosting you again in the future.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Tania

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The staff were friendly and cheerful. Unfortunately, the room had no Tv remote control, but apart from that, a lovely place to stay. Close to the underground which made travelling around London easy.
Stayed 1 night in Oct 2023
Response from Asad Zaheeruddin - General Manager on Oct 31, 2023
Dear Tania,Thank you for your kind words about our friendly staff and convenient location near the underground. We apologize for the inconvenience with the missing TV remote control and will address this issue. We hope to welcome you back for an even more enjoyable stay in the future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Asad Zaheeruddin - General Manager on Oct 5, 2023
Dear Alexander,Thank you for giving us 10 out of 10. We look forward to welcoming you again in the future.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and professionally run hotel. Liked having a kettle in the room with tea and coffee. Beds were comfortable and room clean and not noisy as we were at the back. We appreciated being able to leave our luggage after checkout until our much later train. Air conditioning was noisy. Two pillows would be a good addition. Overall, it was a positive experience and we would stay again.
Stayed 1 night in Sep 2023
Response from Asad Zaheeruddin - General Manager on Oct 3, 2023
Dear Helen,Thank you for your kind review! We're delighted to hear you found our hotel conveniently located and well-run. We're glad you enjoyed the in-room amenities, comfortable beds, and a peaceful room. Your feedback about the air conditioning and the suggestion for two pillows are duly noted, and we'll work on improving these aspects. We look forward to welcoming you back on your next visit!Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Asad Zaheeruddin - General Manager on Sep 13, 2023
Dear Kamran,Thank you for giving us an 8 out of 10 rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

6/10 Okay

FOSHIZI

Stayed 3 nights in Aug 2023
Response from Asad Zaheeruddin - General Manager on Oct 3, 2023
Dear Foshizi,Thank you for giving us a 3 out of 5 star rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great stay.
Outdated hotel, carpets very old, toilet small and outdated too, however VERY clean, awesome daily room service and friendly staff. Area also very nice. I do recommend.
Stayed 6 nights in Aug 2023
Response from Asad Zaheeruddin - General Manager on Sep 4, 2023
Dear Konstantinos,Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We are planning to refurbish the hotel next year. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Jamie

Liked: Staff & service, property conditions & facilities
The hotel was lovely the surrounding area however was not
Stayed 1 night in Aug 2023
Response from Asad Zaheeruddin - General Manager on Aug 29, 2023
Dear Jamie,Thank you for your giving us a 5 out of 5-star rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Asad Zaheeruddin - General Manager on Aug 23, 2023
Dear Valued Guest,Thank you for 6-star rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Catalin

Liked: Cleanliness, staff & service
Ok
Stayed 2 nights in Jul 2023
Response from Asad Zaheeruddin - General Manager on Aug 4, 2023
Dear Catalin,Thank you for 4 stars out of 5 for your stay. We look forward to welcoming you again in the near future. Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Bingyu, Stockton

Liked: Cleanliness, staff & service, property conditions & facilities
great in general
Stayed 3 nights in Jul 2023
Response from Asad Zaheeruddin - General Manager on Jul 10, 2023
Dear Bingyu,Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Many thanks we had a great stay
Stayed 1 night in Jul 2023
Response from Asad Zaheeruddin - General Manager on Jul 3, 2023
Dear Jacqueline,Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Chi Wai

Stayed 1 night in Jun 2023
Response from Asad Zaheeruddin - General Manager on Jul 10, 2023
Dear Chi,Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness
It’s a budget hotel, but it was fine. There is no hotel parking as advertised however.
Stayed 1 night in Jun 2023
Response from Asad Zaheeruddin - General Manager on Jun 8, 2023
Dear Martin,Thank you for your feedback. We are pleased to hear that your stay was comfortable. Unfortunately, we do not have any hotel parking at the hotel. The parking advertised is an offsite car park, which is within 3 minutes walking distance from the hotel. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't judge a book - - -
I was pleasantly surprised! Reception doesn't seem that enticing, but once inside it's difficult to fault the environment. My room was comfortable, with the added luxury of air con and opening windows - ok, so the Edgware Road isn't exactly quiet, but sound levels are consistent and easy to adjust to. Comfortable bed, real coathangers, and an excellent bathroom - compact, but spotless, efficient shower, and good storage. Breakfast was pretty good - basic continental with yoghurt , cereal, fruit , ham, cheese, eggs and intriguingly, a pancake maker. Good coffee! Pleasant and helpful staff! Would I return? Yes!
Stayed 1 night in Jun 2023
Response from Asad Zaheeruddin - General Manager on Jun 6, 2023
Dear Kevin,Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us and that the team was helpful during your stay. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Kurt

Stayed 2 nights in May 2023
Response from Asad Zaheeruddin - General Manager on Jun 6, 2023
Dear Kurt,Thank you for giving us a 10 out of 10-star rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Walton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk, friendly
Stayed 2 nights in Feb 2023
Response from Asad Zaheeruddin - General Manager on Feb 20, 2023
Dear Walton,Thank you for your 10 out of 10-star rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

Joan

Liked: Staff & service, property conditions & facilities
An amazing find. Convenient to Paddington and easy access to Kings Cross and Euston. Pleasant walk to central London. Brilliant staff comfortable room great breakfast and great price. I’ll be back!
Response from Asad Zaheeruddin - General Manager on Nov 7, 2022
Dear Joan,Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

6/10 Okay

Sindy

Travelled with family
We have not been able to contact the property, we left a pair of sunglasses and we would like to recover them if possible. Please send us a contact with them
Stayed 1 night in Sep 2022
Response from Asad Zaheeruddin - General Manager on Oct 11, 2022
Dear Sindy,Thank you for your feedback. Unfortunately, we didn't find any sunglasses at the hotel.Kind regards,Asad ZaheeruddinGeneral Manager

10/10 Excellent

susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Asad - General Manager on Sep 20, 2022
Dear Susan,Thank you for giving us a 10 out of 10 rating. We look forward to welcoming you again in the near future.Kind regards,Asad ZaheeruddinGeneral Manager

2/10 Terrible

Arild

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad bad bad.... I hope they change that bed in 107 or 109 i dont even remember my room number ... yes i could have complain but too many hassles already but nevertheless bed should not be that bad at least for that price .... I really like to complain to you Hotels.com because u should review hotels in your site ! Not happy at all....
Stayed 1 night in Sep 2022
Response from Asad Zaheeruddin - General Manager on Oct 7, 2022
Dear Rizalyn.Thank you for your feedback. Please accept our sincere apologies for failing to meet your expectations on this occasion. We are planning to refurbish the hotel by end of this year and will change the bed in the rooms as well.Kind regards,Asad ZaheeruddinGeneral Manager

8/10 Good

Maryamguita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is better if they put a small refregirator in rooms .
Stayed 14 nights in Jul 2022
Response from Asad Zaheeruddin - General Manager on Aug 10, 2022
Dear Maryam, Thank you for your feedback. It was our pleasure to host you at the hotel. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin General Manager

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being an old property it is good value for money. Great location, close to public transportation and easy to get in and out of London and to airports.
Stayed 2 nights in Jul 2022
Response from Asad Zaheeruddin - General Manager on Jul 28, 2022
Dear Joanna, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin General Manager

10/10 Excellent

Stephen

Stayed 1 night in Jul 2022
Response from Asad - General Manager on Jul 20, 2022
Dear Stephen, Thank you for giving us a 10 out of 10 ratings. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin General Manager

8/10 Good

Mark

Travelled with family
Liked: Staff & service, room comfort
Basic but fine.
This is a pretty basic small hotel on the high street. Fine as a base for short stays, only a short stroll to tube station. Rooms could do with updating but are fine, air con is a bit wimpy, breakfast is pretty basic too. Plus side staff were really friendly.
Stayed 1 night in Jun 2022
Response from Asad - General Manager on Jul 2, 2022
Dear Mark, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We are planning to refurbish the hotel end of this year. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin General Manager

8/10 Good

Gillian

Stayed 2 nights in Jun 2022
Response from Asad - General Manager on Jul 2, 2022
Dear Gillian, Thank you for your giving us an 8 out of 10 ratings. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin General Manager

6/10 Okay

Honie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Like a third-world country
The front desk rep. was professional and friendly. Yet, past that the hotel location is not what you would expect at all. It's almost like a 3rd world country old slum. The hotel is very dated. My room was freezing. I have no clue if it offered and Continental breakfast or beverages. My room looked liked it was for 2 seperate reservations so I did not know if some stranger was going to enter at night. The only blessing is it close to 3 train stations to get out of there.
Stayed 1 night in Jun 2022
Response from Asad Zaheeruddin - General Manager on Jun 20, 2022
Dear Honie, Thank you for your feedback. Please accept our sincere apologies for failing to meet your expectations on this occasion. We offered you a triple room which is separate and is en-suite. All our rooms are en-suite and we do not have any sharing rooms in the hotel. We offer complimentary continental breakfast to all our guests. Once again, please accept our sincere apologies. Kind regards, Asad Zaheeruddin General Manager

2/10 Terrible

Ibrahim

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Too small for the price So the room wasn't the similar or same as asked for
Stayed 1 night in Jun 2022
Response from Asad Zaheeruddin on Jun 13, 2022
Dear Ibrahim, Thank you for your feedback. Please accept our sincere apologies for failing to meet your expectations on this occasion. We look forward to welcoming you again in the near future and the team will ensure to allocate you a bigger room. Kind regards, Asad Zaheeruddin General Manager

8/10 Good

jessica

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

ellie

Stayed 3 nights in May 2022
Response from Asad - General Manager on May 31, 2022
Dear Ellie, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin General Manager

8/10 Good

sandra, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great location for transportation, grocery stores, eatery, pharmacy, train station. 20 minutes walk to big shopping area. Breakfast available. Hot, hot water, great water pressure for shower. Tea kettle, coffee and tea with bag available in the room
Stayed 8 nights in Apr 2022
Response from Asad Zaheeruddin - General Manager on May 14, 2022
Dear Sandra, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Kind regards,

8/10 Good

David, BIRMINGHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check in. Room was very clean and the bed was extremely comfortable. Heating / air-con worked a treat and the room soon warmed up nicely. Continental breakfast was ample enough for me. The coffee machine had a great selection of coffees. Staff were very pleasant and proactive in replenishing boxes of cereal / slices of bread, as needed. More friendly staff when I checked out.
Stayed 1 night in Dec 2021
Response from Asad Zaheeruddin - General Manager on Dec 16, 2021
Hi David, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy, quiet and clean
Stayed 3 nights in Dec 2021
Response from Asad Zaheeruddin - General Manager on Dec 13, 2021
Dear Neil, Thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort probably not the right word !
Arrived earlier than check in time. Very good to be allowed access to our room despite this.....although our 2 bed room was only a 1 bed room. This was sorted after going back to reception. The change was made quickly, however the proper room was as hot as the sun, it had an air con unit and small window, looking out onto a brickwall, not overly an issue as our stay was only with easy access to Lords cricket ground in mind. However when it came to bedtime, the room must have been 35 degrees or above, zero chance of sleep, the beds were way past their best and very uncomfortable, springs in them had come and gone long ago and more squeaks than a mouse with his little leg caught in a trap !! Anyhow we got through the night, a few stone lighter due to sweats ! Decor about the standard we expected, dont expect The Stafford ! On check out they tried to charge us for a 2nd room....I think the mix up upon arrival caused them slight confusion ! It was sorted after they looked into it, but a little bit of a waste of out time ! I might spend a bit more on a room next time.....Buy cheap....regret it.... I think that's the saying !!
Stayed 1 night in Aug 2021
Response from Asad Zaheeruddin - General Manager on Aug 27, 2021
Dear David, Thank you for your feedback. Please accept our sincere apologies for failing to meet your expectations on this occasion. There is clearly confusion from our side in terms of your room and we are really sorry for the inconvenience. Kind regards, Asad Zaheeruddin

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We have stayed many times for the proximity to Lords. This will be the last time. It always has been a budget hotel but very clean with a reasonable continental breakfast. This time the first room had a TV and kettle that didn't work, There was no housekeeping because the cleaner ( only 1 for a hotel this size!) had called in sick. The poor young guy on reception was doing a double shift from 7am until 11pm because someone else had called in sick. He was so helpful with room changes and clean towels etc and deserves a medal and a pay rise! Really not good enough. We won't be back.
Stayed 2 nights in Aug 2021
Response from Asad Zaheeruddin - General Manager on Aug 17, 2021
Dear Valued Guest, Thank you for your feedback. Please accept our sincere apologies for failing to meet your expectations. Unfortunately, It was one of those days where nothing went right. Stanley did a fantastic job on that date and was very calm, and efficient in handling the situation. I hope you would give us another chance by staying with us and proving that the incident was just a one-off. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We have stayed here many times before as it is close to Lords. Its very basic but always clean and has light breakfast included. However this time no one informed us at check-in that there wouldn't be breakfast or any housekeeping so when we got back from cricket we had to wash up our cups, find someone to get clean towels and more tea and coffee. Poor young girl on duty was obviously on her own and overworking. Not good enough!
Stayed 2 nights in Jul 2021
Response from General Manager on Jul 14, 2021
Dear Guest, Please accept our sincere apologies for failing to meet your expectation on this occasion. We are offering grab n go breakfast for all our guests and please accept our apologies as the team member did not mention it to you at the time of check-in. We will ensure that the team member communicates this to the guests at the time of check-in. We look forward to welcoming you again in the near future. Kind regards, Asad Zaheeruddin

10/10 Excellent

miss divya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2020
Response from Asad Zaheeruddin - General Manager on Jan 6, 2021
Dear Divya, Thank you for your 10 out of 10 ratings. We loved hosting you at the hotel and look forward to welcoming you again in the near future. Kind regards, Asad

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Comfort Inn Edgware Road on Dec 16, 2020
Thanks for staying with us. We appreciate your feedback!