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citizenM London Bankside

Photo gallery for citizenM London Bankside

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Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk
Premium bedding, pillowtop beds, in-room safe, desk

Overview of citizenM London Bankside

citizenM London Bankside

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
20 Lavington Street, Surrey House, London, England, SE1 0NZ

Explore the area

  • Popular LocationThe Shard10 min walk
  • Popular LocationSt. Paul's Cathedral14 min walk
  • Popular LocationLondon Bridge15 min walk
  • AirportLondon (LCY-London City)17 min drive

Choose dates to view prices

About this area

London

CitizenM London Bankside is located in London City Centre, a neighborhood in London, and is near a metro station. The Shard and London Bridge are notable landmarks, and travelers looking to shop may want to visit Borough Market and Covent Garden Market. Check out an event or a game at O2 Arena, and consider making time for London Eye, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Tate Modern - 6 min walk
  • Borough Market - 7 min walk
  • The Shard - 10 min walk
  • St. Paul's Cathedral - 14 min walk
  • London Bridge - 15 min walk

Restaurants

  • CanteenM — 1 min walk
  • Caravan — 2 min walk
  • Capricci — 3 min walk
  • MC & Sons — 3 min walk
  • Bar Douro — 4 min walk

Getting around

  • Southwark Underground Station - 7 min walk
  • London Waterloo East Station - 10 min walk
  • London City Airport (LCY) - 17 min drive

About this property

citizenM London Bankside

4-star London hotel in London City Centre, walk to Tate Modern
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Other amenities include a coffee shop/café, coffee/tea in a common area, and a business center. All 192 rooms boast iPads and offer free WiFi and pillowtop beds. IPod docks and refrigerators are standard, as are Smart TVs with cable channels.
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Parking and transportation

  • Offsite parking available from 6:00 AM to 8:00 PM (GBP 30 per day)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM: GBP 15.95 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar/lounge
  • Coffee/tea in common area(s)

Family friendly

  • Refrigerator

Conveniences

  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • Arabic
  • Catalan
  • English
  • French
  • Greek
  • Polish
  • Turkish
  • Ukrainian

Business services

  • 24-hour business center
  • Computer station
  • Coworking space
  • Meeting rooms - 7

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch Smart TV
  • Cable channels
  • iPad
  • iPod dock

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Due to COVID-19 concerns, guests may choose to decline daily housekeeping service at check-in.
Guests will receive an email from the property with online check-in information. Alternatively, guests may check in by scanning a QR code at the hotel on arrival (smart phone or tablet required).
Guests may download the citizenM mobile app for contactless, pre-arrival check-in options; keyless room access; and optional cleaning and food services.
Due to COVID-19, access to the communal living room and the restaurant is available by reservation only, limited to a maximum of 6 registered guests or 2 households per table. The last order for alcohol is 10:30 PM.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 10 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Nearby parking fee: GBP 30 per day (open 6:00 AM to 8:00 PM)
  • Late check-out fee: GBP 29 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, and Diners Club; cash is not accepted
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 635 out of 969 reviews
5 - Excellent 66%
Rating 4 - Good. 265 out of 969 reviews
4 - Good 27%
Rating 3 - Okay. 53 out of 969 reviews
3 - Okay 5%
Rating 2 - Poor. 10 out of 969 reviews
2 - Poor 1%
Rating 1 - Terrible. 6 out of 969 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy and friendly. The location was amazing, near to tourist places and the subway.
Stayed 3 nights in Nov 2021

2/5 Poor

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Tv channels not working. Dryer was disgustingly dirty. Shampoo and body soap are the same? Tiny rooms lacking any real amenities.
Stayed 4 nights in Nov 2021

2/5 Poor

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room was so tiny! Absolutely hated the sink in the room! The room was not comfortable. The person sleeping by the window side of the bed had to climb over the person to get out of bed. So overpriced for the size of the room.
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay, thanks
Stayed 4 nights in Nov 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bed I’ve slept in for years. Wonderful. Also very cool lighting in room.
Stayed 1 night in Nov 2021