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Reviews of Chelsea House Hotel

2 out of 5
Chelsea House Hotel
96 Redcliffe Gardens, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 80 out of 409 reviews" "
Rating 8 - Good. 168 out of 409 reviews" "
Rating 6 - Okay. 111 out of 409 reviews" "
Rating 4 - Poor. 38 out of 409 reviews" "
Rating 2 - Terrible. 12 out of 409 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Our room was super clean. the location is magnificent because underground is close to the hotel. Even if your are taking UBER, we found good ride prices.
Stayed 2 nights in Apr 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Great location and helpful stafff. All you needed for a stay in London. Will stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to the Earl’s Court underground station. Room was facing the street so a little loud at night but I had earplugs. Staff was very nice during check in and key drop for my early check out was available.
Stayed 1 night in Nov 2023

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room for the price. Beds comfy and bed linens good quality, newly decorated and bathroom clean and modern. Breakfast fine for what we needed. I was worried as only 2 star but I shouldn’t have been, room was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value
Great place to stay at the price point - very helpful staff
Stayed 1 night in Nov 2023

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a expected. Staff were able to fill my request for ground floor. Good breakfast buffet. Clean and a good bed and bath. Not fancy, but very comfortable and convenient.
Stayed 5 nights in Oct 2023

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Breakfast was a bit below average ( not much warm food) with a wait for seating. Top windows in room could not be closed so the room was noisy with traffic and sirens. Tv old fashioned with loud beep when selecting channels, waking the other person in the bed.
Stayed 1 night in Oct 2023

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
Such a pleasant stay. Nicely set up and comfortable. I would come again.

6/10 Okay

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't get a basement room
Do not get a basement room, rising damp and in very poor condition. Could smell damp all through the night. Only plus was bathroom OK
Stayed 1 night in Sep 2023

6/10 Okay

Songlin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
people are nice and friendly, room condition is no
people are nice and friendly, room condition is not good
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
An ok stay.
It was ok for what I wanted it for and where I wanted to stay. I would stay again.
Stayed 1 night in Aug 2023

6/10 Okay

RACHEL

Travelled with family and small children
Disliked: Cleanliness
Little grubby as we were located in the basement area. Light switch in room was filthy. Dining room was not adequate for the amount of guests staying there qnd tables were too low to sit at with a chair. I had two choldren with me and we were asked were we finished after 25 mins as other guests were wanting to eat. This was a dining room issue, i still had coffee left in my cup to drink. This was embarrassing as other guests looked over in horror at the request.
Stayed 1 night in Jul 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming little hotel in chelsea. Loved it! Well located.
Stayed 2 nights in Jun 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay and would recommend!
I got there a few hours early so I thought I would have to leave my luggage and then go back to check-in, but I got lucky enough that there was a room ready so I was able to drop off my luggage and freshen up before heading into town to walk around. The hotel is in a good location, very easy to get to from Earl’s Court station. My only concern here was the luggage room which is in the basement, easily accessible from the outside… maybe they should put a gate right before the stairs leading to the luggage room?
Stayed 1 night in May 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant conveniently located hotel.
Simple but generally clean hotel. Pleasant welcome and surprisingly good breakfast. Great location so will probably use again.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The room was very comfortable and the staff very friendly. The breakfast was a bit limited but certainly adequate
Stayed 1 night in May 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service
Clean and friendly if room somewhat small For central London a fair price and great location
Stayed 1 night in May 2023

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Chelsea House was a simple hotel with a good price that met our short term needs. The beds were comfortable, there was a fan in the room to help with air circulation, check in was easy, the bathroom was clean and had everything we needed. It was a 5 or 6 minute walk to the underground and many small markets and restaurants in between.
Stayed 2 nights in May 2023
Response from NII on May 24, 2023
We really thank you and appreciate all your positive reviews and goes a long way to help us improve.and do better to serve.Thanks once again and best regards.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from NII on May 24, 2023
Thanks for everything including all the knowledge and advise and we will take all on board.Best regards.

8/10 Good

andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Traditional hotel, many stairs.
Stayed two night, solo business traveller. Hotel was OK, many stairs so don’t go it yiu need a lift, its an old building with thin floors so you can hear TV noise from other rooms. Well located for earls court station and restaurants.
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chelsea Gem
Amazing little place. Clean, friendly and a great location.
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was really enjoyable, room was nice and serviced each day of my visit, lovely shower. Breakfast was very nice. The only slight downside was the room was too hot, and it was not possible to turn it down, this meant I had to have the windows open which made it a bit noisier than it otherwise would have been..however I would have no hesitation in staying again.
Stayed 3 nights in Dec 2022

4/10 Poor

Bouchra

Stayed 1 night in Dec 2022

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best we have had, in our price range. 👍
It was a joy to stay here, and will say it is the best hotel we have stayed in, in London, within our price range. Room was comfortable, and the continental breakfast was very good. Staff were very friendly. We definitely will be staying here again.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We cant thank the staff enough. They went out of the way to move our room as i was on crutches they moved us to the ground floor moving our luggage while we were at a memorial service. It was easy access to the tube and exactly what we needed somewhere to put our head down warm and affordable
Stayed 2 nights in Nov 2022

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and an absolute bargain for location etc. Room was fine and would definitely stay again.
Stayed 1 night in Nov 2022

8/10 Good

emanuele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. The room was warm and comfortable. Breakfast was continental style but more than adequate
Stayed 2 nights in Nov 2022

6/10 Okay

Iain

Stayed 1 night in Oct 2022

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, tidy, excellent breakfast. well appointed. good value for money.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Jeanne

Stayed 1 night in Sep 2022

6/10 Okay

BARBARA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy old building but good location
The location is spot on. Very close to the subway with lots of shops in case you need to buy bits and pieces. However, the building is quite old and you can hear everything that happens in rooms around or above you - on top of that my window did not close properly so I could hear noise coming from outside. It was ok for two nights, but I did not sleep that great!
Stayed 2 nights in Sep 2022

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to several tube stations and plenty of restaurants and shops. Lovely stay, check in was super easy and welcoming. The floor was a little creaky so you could hear people walking around upstairs and next to you on the stairs but it wasn’t too bothersome. The room was comfortable and the bathroom was lovely too.
Stayed 2 nights in Sep 2022

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room in a great central location.
Stayed 3 nights in Sep 2022

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Ashleigh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff nice breakfast clean and tidy near Earl’s Court tube station
Stayed 1 night in Jul 2022

10/10 Excellent

kwangsu

Stayed 1 night in Jul 2022

10/10 Excellent

Amanda

Stayed 1 night in Jul 2022

10/10 Excellent

Harold, Laurel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Excellent location.
Stayed 2 nights in Jun 2022

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and good value.
Stayed 1 night in Jun 2022

8/10 Good

LAURENCE

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chelsea House Hotel is a gem. It is close to restaurants, shops, and the underground. We enjoyed our stay and recommend it to the budget conscious traveller. The bathroom was beautifully updated and the bed was comfortable. We will be back.
Stayed 2 nights in May 2022

8/10 Good

Catherine

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2022

8/10 Good

Omid

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022