Deluxe Double Room, 1 Double Bed
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Reviews of Central Park Hotel

3 out of 5
Central Park Hotel
49/67 Queensborough Terrace, London, England

Reviews

7.0

Good

Rating 10 - Excellent. 297 out of 1148 reviews" "
Rating 8 - Good. 369 out of 1148 reviews" "
Rating 6 - Okay. 206 out of 1148 reviews" "
Rating 4 - Poor. 140 out of 1148 reviews" "
Rating 2 - Terrible. 136 out of 1148 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

BEATRIZ, LA PUENTE

Travelled with family
Liked: Cleanliness, staff & service
First of all the area is nice where the location of the hotel is but nothing was said that it’s under construction scaffolds all in the front so the picture that’s on your website is false at 9am they start hammering drilling everything that has under construction second the bathroom are very tinny the toilet it right next to the wall and shower glass also the drain in shower gets filled up quickly so has to turn off shower twice to complete my shower also there is no ac just a fan even if outside it’s 40-50 inside like 80 I complained several times they said no ac in the rooms but that’s a lie they should of change my room the secound day I was there especially since the ac was on in the hallways and they I heard them ask a guest if the air conditioning was working ok ! I would like to get a refund for at least 1/2 back is what I paid because of all the troubles I had even having the shower flood and all the water going to the carpet and smelling like a wet dog for 5 days ! Oh and then also the door rubbed against the carpet and it was so hard to push open it was horrible I did complain on on everything they just said will look into it gave me a bigger fan but never once was I offered to move even though my room was a disaster my room was 438 and everything was wrong there also 1/2 of the outlets did not work and the tea kettle in the room was burnt inside I forgot to tell them ! I gave up the location is great across the street from Kensington Palace ! Under construction
Stayed 10 nights in Apr 2024
Response from Nash, Guest Relations Manager. on Apr 22, 2024
Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Dear Beatriz, Please note that we informed all travel agent, and we mentioned in all websites that we are under refurbishment, and we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

8/10 Good

jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pretty good, consruction work going on,... You can not claim to provide a full breakfast if there are no sausages!!!!
Stayed 1 night in Apr 2024
Response from Nash, Guest Relations Manager. on Apr 22, 2024
Dear Jason, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! Please note that we mentioned in all websites that we are under refurbishment! please check your booking confirmation for your reference... we expect this project to finish soon, and we hope to see you again and we can assure you that it will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Emma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was very stained to the point that we avoided taking off our shoes in the room. We had two pillows that were on the floor the day we requested for our room to be cleaned. When we returned, all the pillows were back on the bed and it was evident that none of the sheets or pillowcases were changed; there were multiple strands of hair still left on the pillow. When we called the housekeeping to request more pillows, we received four clean pillowcases to change our pillows and confirmed with them that none of the sheets were changed, they only made up the bed. The walls are very thin and you can hear all your neighbors and anyone in the hallway chatting or walking. The lighting in the room was stark and reminded us of a hospital setting. The location was good, it was very close to any transportation we required for our trip.
Stayed 4 nights in Apr 2024
Response from Nash, Guest Relations Manager. on Apr 22, 2024
Dear Emma, Thank you for staying with us. please note that our housekeeping department dose offer cleaning service on daily basis but we only change the linen on every other day and at departure. we apologise for any inconvenience this may have caused.

6/10 Okay

Vadim

Liked: Staff & service, amenities
zx
Stayed 2 nights in Apr 2024
Response from Nash, Guest Relations Manager. on Apr 19, 2024
Dear Vadim, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Payton

Liked: Cleanliness, staff & service
Good just a few bugs
Stayed 2 nights in Apr 2024
Response from Nash,Guest Relations Manager on Apr 19, 2024
Dear Payton, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is near by perfect place to stay if you are traveling you have easy access to restaurants and stores
Stayed 2 nights in Apr 2024
Response from Nash,Guest Relations Manager on Apr 17, 2024
Dear Jason, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Anna

Liked: Cleanliness, staff & service
Overall nice, a bit small and rooms were warm with no ventilation except in the bath.
Stayed 7 nights in Apr 2024
Response from Nash, Guest Relations Manager. on Apr 12, 2024
Dear Anna, Thank you for choosing Central Park Hotel, I hope you had a good time apart from the minor issue mentioned in your review about the room size, unfortunately some of the rooms are smaller than the other room category, we apologies for allocating a room which did not suit your preferences. This issue would have been solved while you were here by bringing it to our attention, we could have checked all the possibilities to resolve it. We wish to see you return as our valuable guest. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Rory

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Nash, Guest Relations Manager. on Apr 9, 2024
Dear Rory Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Garry

Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival at reception I submitted my debit card details to my allocated room which I find acceptable. However, upon arriving upon my first morning at the dining area I was asked to pay for the food immediately? … cannot understand this system when my card details have already been submitted At reception and they have a printed sheet containing the guest’s name and room number.. this aspect needs addressing.
Stayed 4 nights in Mar 2024
Response from Nash, Guest Relations Manager. on Apr 1, 2024
Dear Garry, Thank you for staying with us. please note that we do take Credit card details just to cover the incidental or accidental damages. unfortunately we do not have the facility to accumulate charges in the room. all sales are paid and completed up on service. we apologise for any inconvenience this may have caused. Kind Regards, Nash, Guest Relations Manager

10/10 Excellent

Maximus

Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager. on Mar 30, 2024
Dear Maxumus, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

6/10 Okay

Grace

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel was as advertised. Shower facilities were excellent. Found the hotel staff was very unhelpful (with the exception of one woman working the desk who was excellent).
Stayed 2 nights in Mar 2024
Response from Nash,Guest Relations Manager on Mar 27, 2024
Dear Grace, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

John

Stayed 1 night in Mar 2024
Response from Nash,Guest Relations Manager on Mar 27, 2024
Dear John, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Michael, Chorley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but comfortable and clean, the shower was very powerful. Location was great, easy access to restaurants and two tube stations. Being so close to Kensington Park was great for walks away from the hustle and bustle. The area felt very safe. Paid extra for breakfast which was good and the cooked elements were great quality.
Stayed 3 nights in Mar 2024
Response from Nash,Guest Relations Manager on Mar 27, 2024
Dear Michael, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

RODERICK

Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager. on Apr 16, 2024
Dear Roderick, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

rehema

Travelled with family
Liked: Staff & service, amenities
The staff were very friendly
Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager on Mar 22, 2024
Dear Rehema, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all our services where up to your satisfaction! especially our team made extra effort to make your stay memorable. we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service
Hotel was clean and in great location. Undergoing renovations which reduced functionality but didn't diaturb overly
Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager. on Mar 16, 2024
Dear Helen, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

6/10 Okay

Gerard

Nedgången heltäckningsmatta! Trasig duschslang! Fick leva bakom fördragna gardiner under mina 10 dagars vistelse, då det var fasadställningar och störande byggarbete runt hela hotellet! Detta var inte något som förvarnades om vid min beställning! Ej heller något avdrag i priset för rummet!
Stayed 10 nights in Mar 2024
Response from Nash, Guest Relations Manager on Mar 16, 2024
Dear Gerard, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Matthew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed here for five nights. The hotel is nice and in a great location, easy to walk to Queensway or Bayswater station and not too far from Paddington station. We checked in early and they had no issue with it, the only thing was that the only rooms available were in the lower level. We didn't mind, as we were not planning on being there other than at night to sleep. The construction did not seem to be an issue at all for us and was only visible on the outside. The lobby was nice and clean and the staff was nice as well. After the third night, we noticed there seemed to be a leak coming from the wall from under the sink, leaking some rust-colored water. We informed the front desk immediately and they told us they'd get it fixed while we were gone. When we got back at night it was still there (I do think they tried fixing it but it just didn't work) and they moved us to a new room. The new room was MUCH bigger and nicer but still seemed to be a standard double. It seemed to be in the newly renovated part of the hotel and was on a different floor, although still on the lower level. The first room was very very tiny so the new one was much more comfortable. Just know the images while booking aren't necessarily what the rooms look like. Altogether it was nice and for the price, it was definitely good enough. I would stay here again.
Response from Nash, Guest Relations Manager on Mar 15, 2024
Dear Mathew, Thank you for staying with us, as we have rooms available in all parts of the building, we recommend our guest to inform us prior to arrival about their preferred room location and facilities, as your reservation did not reach us with any request, we had to allocate the room according to the availability of the hotel. Kind Regards, Nash, Guest Relations Manager

6/10 Okay

Graham

Business traveller
Liked: Cleanliness, staff & service
The staff are pleasant. Generally clean hotel and good breakfast. However. Bed was hard and could feel the wooden base. Could hear conversation in neighbouring room very clearly and people speaking in corridor at 4am could very clearly be heard. I did not sleep well. Pity really since as I say, liked the staff, breakfast and general cleanliness
Stayed 1 night in Mar 2024
Response from Nash, Guest Relations Manager on Mar 15, 2024
Dear Graham, Thank you for contacting Central Park Hotel, we hope you had a good stay except the noise issue from neighbouring rooms, we are aware of the problem and as you know that we are under refurbishment, we will make sure this issue is addressed and resolved during this project. we look forward to welcome you again in future. Kind Regards, Nash, Guest Relations Manager

10/10 Excellent

KHEMRAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location...walking distance to two Tube stations which makes travel very convenient to any part of city
Stayed 2 nights in Mar 2024
Response from Nash, Guest Relations Manager. on Mar 15, 2024
Dear Khemraj, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have another lovely stay. However they are currently doing building work so can get noisy.
Stayed 3 nights in Mar 2024
Response from Nash, Guest Relations Manager on Mar 15, 2024
Dear Melanie, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

2/10 Terrible

Ademola

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Construction is ongoing on this building. Frustrating with the noises
Stayed 2 nights in Mar 2024
Response from Nash, Guest Relations Manager. on Mar 7, 2024
Dear Ademola, Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Please note that we informed all travel agent, and we mentioned in all websites that we are under refurbishment, and we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

2/10 Terrible

Danyca

Disliked: Cleanliness, amenities, property conditions & facilities
This property has a mold and plumbing issue. The staff were kind to move me into a new room when my first one had mold on the head frame and the shower didn't drain. But the second room had mold in the shower and the water had no heat control and was only boiling hot. Both rooms were not maintained well. Was a very frustrating experience and health concern!
Stayed 4 nights in Feb 2024
Response from Nash, Guest Relations Manager. on Mar 6, 2024
Dear Danyca, Thank you for choosing Central Park Hotel, we are glad to hear that our team member managed to resolve the situation. we look forward to hear from you soon.

8/10 Good

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
But of noise in the night and no windows in the room but would stay again and would recommend. Nice room, friendly staff and 5 minute Uber from Paddington station
Stayed 1 night in Feb 2024
Response from Nash, Guest Relations Manager. on Feb 29, 2024
Dear Gareth, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet picture is not the same as the hotel itself. Not sure if this due to the huge current refurbished the hotel is under. However we were at the correct place. We had a very nice room L07 . It was warm, comfortable and spotlessly clean. There was no window ( was warned) but AC was provided. This wasn’t an issue as we was only there to sleep anyway. Considering there was major refurbishment works happening the hotel made sure it caused very little disruption to it’s customers. The staff were pleasant, the breakfast was nice, plenty choice, bedroom cleaned and fresh towel’s provided. I would stay again.
Stayed 2 nights in Feb 2024
Response from Nash, Guest Relations Manager. on Feb 22, 2024
Dear Jill, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was perfect for us as we just wanted somewhere to stay for 3 nights to go sight seeing arpund our capital city. It's close to ghe tube station on the central line, and there are plenty of places to eat in the direct area. Only down side, (but wasn't an issue) was there is building work going on, but they didn't wake us at stupid o'clock with noise
Stayed 3 nights in Feb 2024
Response from Nash, Guest Relations Manager on Feb 15, 2024
Dear Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Mark

Stayed 2 nights in Feb 2024
Response from Nash, Guest Relations Manager. on Mar 22, 2024
Dear Mark, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

2/10 Terrible

Alex

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can hear all your neighbours peeing throughout the night. Disgusting. All walls and ceilings are paper thin so don't expect a good night sleep.
Stayed 3 nights in Feb 2024
Response from Nash, Guest Relations Manager. on Feb 12, 2024
Dear Alex, Thank you for choosing Central Park Hotel, we are sorry to hear that you did not have a great stay, we are working on this issue and once the construction project is completed, all these issues will be resolved. Kind Regards, Nash, Guest Relations Manager

10/10 Excellent

Ashwaq

Liked: Property conditions & facilities
I like staying here, the stuff were so helpful
Stayed 12 nights in Jan 2024
Response from Nash, Guest Relations Manager. on Feb 12, 2024
Dear Ashwaq, Thank you for taking your time to write a review about your stay at Central Park Hotel, we are glad to hear that you had a great time with us. We hope all our services and facilities where up to your satisfaction. we look forward welcoming you again in near future. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Nash, Guest Relations Manager on Feb 2, 2024
Dear Steven, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Viatna

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is not friendly and the rooms are not clean properly daily. I do not recommend it
Stayed 6 nights in Jan 2024
Response from Nash, Guest Relations Manager on Jan 31, 2024
Dear Viatna, Dear Kristofer, Thank you for choosing Central park Hotel, we are sorry to hear that you were not satisfied with the cleanliness of the Hotel. we will inform our management team to take appropriate action in regarding to this matter. we apologise for any inconvenience may have caused. Kind Regards, Nash, Guest Relations Manager

8/10 Good

Yusuke, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Nash, Guest Relations Manager on Jan 31, 2024
Dear Yusuke, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the hotel, and I must say it was a delightful experience. The cleanliness and organization were impeccable, and the staff, particularly Abdul Ahad, stood out with their warm smiles and excellent service. My stay was truly enjoyable, thanks to the welcoming atmosphere and attentive team.
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager on Jan 30, 2024
Dear Ayman, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager. on Jan 30, 2024
Dear Luis, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Bernadette Mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed to arrive and find the front of the building was covered with scaffolding and extensive building works are in progress.This would lead to sometimes loud noise . We found the room extremely small , we found mould on the curtains ( have a photo ) the bathroom was very small and shower door was only opened to the point that we could barely fit through . There was water leaking through the window , ( have photo ) .although they had gluten free bread at the breakfast, the staff had no seperate toaster to use , inviting me to use the common use toaster , explaining it was clean . Despite the sign in the breakfast room ,asking people to declare any allergens or food intolerance , there appeared to be a failure to have a full understanding of what contamination of food means to someone who has an allergy. The lobby looked clean and fresh ,but after that the corridors were appearing very grubby with carpet that appeared to be very old and pieces of timber coming of the walls , exposing chip board . The area it is in , is great and very close to Hyde park and local shops , to walk . While it was a great area and going through renovation, I would check first before booking to ensure that renovation completed. It may be suitable for some and I would consider staying again for a one night only stay , but for extended visits, I would find it too claustrophobic.
Response from Nash, Guest Relations Manager on Jan 23, 2024
Dear Bernadette Mary, Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Please note that we mentioned in all websites that we are under refurbishment, so we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager on Jan 19, 2024
Dear Alexander, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Wisal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smelly rooms are not clean the location is perfect
Stayed 10 nights in Jan 2024
Response from Nash, Guest Relations Manager. on Jan 16, 2024
Dear Wisal , Thank you for Choosing Central Park Hotel, we are sorry to hear that you did not enjoy your stay... we will check the smell in your room and make sure it is fixed immediately. we apologise for any inconvenience this may cause.

10/10 Excellent

King Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager. on Jan 10, 2024
Dear King Hung, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was perfectly clean and comfortable. Not luxurious but totally decent and good location near Hyde Park and Queensway central line. Only stayed to sleep, didnt have breakfast but hotel good for the price.
Stayed 1 night in Jan 2024
Response from Nash,Guest Relations Manager on Jan 9, 2024
Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

6/10 Okay

Sk Asif

Liked: Cleanliness, room comfort
Good for Solo traveller & much better than hostels. Pros: Clean bathroom & comfy single bed. Cons: Poor free internet & no option for paid internet. Ground floor single room, no daylight. £50 deposit during check in. It's a very budget friendly hotel, paid only £100 for 31st Dec night stay whereas other hotels were charging > £300 for the same. I hope couple/family rooms would be better. My ground floor room had no view to outside which I didn't like. Otherwise it's a good stay.
Stayed 1 night in Dec 2023
Response from Nash, Guest Relations Manager. on Jan 9, 2024
Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Bernadette

Stayed 2 nights in Jan 2024
Response from Nash, Guest Relations Manager on Jan 9, 2024
Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nash, Guest Relations Manager on Jan 9, 2024
Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nash, Guest Relations Manager. on Jan 2, 2024
Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

2/10 Terrible

Sam

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I had booked a double bed and they had just put two single beds together. The lights in the hotel room wouldn't work..
Stayed 1 night in Dec 2023
Response from Nash, Guest Relations Manager. on Dec 25, 2023
Dear Sam, Thank you for bringing this to our attention, we will check your room and make sure the issue is resolved.

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right for a London stay
This hotel was perfect for us, great price and location. Small room, basic, but very clean and just what we needed. Staff very friendly and we enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Nash, Guest Relations Manager. on Dec 25, 2023
Dear Emily, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Nash, Guest Relations Manager on Dec 18, 2023
Dear Ruth, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Larry

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not as pictured. When you book it, then they say they're undergoing construction...indeed they are with the entire facade having a makeover. Starting at about 9 or so, the drilling starts, annoying. The hotel lobby, bar and downstairs restaurant were all good and the service was good, but you have to look past the individual floors (30 year old carpet I swear), the door numbering (something done about the same time), and the single 3 person elevator since the other two are being renovated. The room - well they gave me space heaters which are abysmal to control the room heat as you have to constantly adjust to the room temp. These are not bad sized rooms though. The good news is that the food was pretty good, the service pretty good to excellent, and you're a stones throw away from the north side of Hyde Park which was quite nice. Oh, yes, and what's listed for price isn't the real price,there's taxes also which they tell you on check in. Not a big deal, but also kind of annoying is they do a 50pound withhold until your done with the stay, this is pretty bush league I think.
Stayed 2 nights in Dec 2023
Response from Nash, Guest Relations Manager. on Dec 18, 2023
Dear Larry, Thank you for Choosing Central Park Hotel, we hope our location and services were up to your satisfaction... Please note that we mentioned in all websites that we are under refurbishment, so we have the scaffolding outside the premises. all work commences after 9:30 am finishes before 4:30 pm... we notified all our guests prior to their check-in and it is also mentioned in your booking confirmation...we expect this project to finish soon, and we hope to see you again and we can assure you that this property will be transformed into a great shape and your future stay will be a wonderful experience. Kind Regards, Nash, Guest Relations Manager.

4/10 Poor

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Basement, no window
Was given a room with no window in the basement, No warning that the room booked had no window either when booking or when checking in. Aircon /heating plant very noisy even though I had it turned off. Room had recently been refurbished I think so in good condition but it didn't have a window and the bed was wedged in between 2 columns making it difficult to access.
Stayed 4 nights in Dec 2023
Response from Nash, Guest Relations Manager. on Dec 18, 2023
Dear Mark, Thank you for staying with us, as we have rooms available in all parts of the building, we recommend our guest to inform us prior to arrival about their preferred room location and facilities, as your reservation did not reach us with any request, we had to allocate the room according to the availability of the hotel. Kind Regards, Nash, Guest Relations Manager

10/10 Excellent

Abdulrahman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Nash, Guest Relations Manager on Dec 18, 2023
Dear Abdulrahman , Thank you for staying with us, as we have rooms available in all parts of the building, we recommend our guest to inform us prior to arrival about their preferred room location and facilities, as your reservation did not reach us with any request, we had to allocate the room according to the availability of the hotel. Kind Regards, Nash, Guest Relations Manager

8/10 Good

Colin

Business traveller
Liked: Cleanliness, staff & service, room comfort
No Complaints
Staff were very helpful, breakfast was good, room was clean. no complaints
Stayed 3 nights in Dec 2023
Response from Nash, Guest Relations Manager. on Dec 14, 2023
Dear Colin, Thank you for choosing Central Park Hotel, we are happy to hear that you enjoyed your stay and all services where up to your satisfaction!!! we hope to see you again soon, until then we will continue our best service…Kind Regards, Nash, Guest Relations Manager.