Comment from Hotel Management
21-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your review. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide. We are extremely sorry to hear about what happened to you while visiting London. It was a truly unfortunate event and while we totally empathize with you, we need to make it clear to our future guests that the incident that was reported to us by yourself right after it occurred, did not take place outside our hotel, but outside Pimico tube station, which is a good 5-minute walk away from where we are located. We are very disappointed by your review and its inaccuracy. The people that have approached you posed as members of the police force and proceeded to do a body check on you during which they illegally took the cash you carried on you.