Classic Double Room, No Windows

Reviews of Bloc Hotel London Gatwick Airport

3 out of 5
Bloc Hotel London Gatwick Airport
South Terminal, Gatwick Airport, Gatwick, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 1459 out of 2513 reviews" "
Rating 8 - Good. 697 out of 2513 reviews" "
Rating 6 - Okay. 205 out of 2513 reviews" "
Rating 4 - Poor. 101 out of 2513 reviews" "
Rating 2 - Terrible. 51 out of 2513 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Patrick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
the room was the smallest I ever stayed in even the rooms the Japanese main land were larger than this
Stayed 1 night in Mar 2024

10/10 Excellent

Amber, Abbotsford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! It was cute and super modern with a huge window to the airport so you could watch planes come and go - BUT COULDN'T HEAR THEM! This hotel was super quiet. If you had any issues at all there was a number to text and they would help you out right away. The app for your phone was neat too! You could control the lights and window shades all more right from your phone! Same with checking in and out! I was traveling solo so it might be tight space wize with 2 or more people but being right in the hotel was the most convenient and stress free part of my trip! Highly recommend and I will definitely be booking here again next time I fly out of Gatwick!
Stayed 1 night in Jul 2023

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for stopover for early flight from South Terminal. Free drinks machine was a bonus
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for convenience if youre flying out of Gatwick. Only issue is you cant leave your luggage if you fly early so make other arrangements
Stayed 1 night in Mar 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ambalavanar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient for the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airpott, friendly staff, prompt respone to requests.
Stayed 1 night in Mar 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect for a stopover and early flight
Stayed 1 night in Mar 2024

8/10 Good

Lukas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Up charge if you would like a room with a window.
Stayed 1 night in Mar 2024

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
All that was required for a comfortable night before flying from Gatwick Airport
Stayed 1 night in Mar 2024

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was conveniently located near train station and airport. One light controlled whole unit. No individual light if you needed to use bathroom in the night.
Stayed 2 nights in Mar 2024

6/10 Okay

francisco

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Too expensive for the size of room. The rooms are terribly small for £130 per night. Utterly CHAUSTROPHOBIC. we had to go for a walk. I would not have booked this had I know how tiny the rooms are. Really unpleasant for us. Of course windows cannot be opened at all You need to jump into the bed to get to the other side as the bed it pushed against the wall one side of it. We won’t ever stay here. £130 per night? SHAME ON YOU. London hotels need to start deliver more for the amount you charge Awful

6/10 Okay

Shonil, Springfield

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really tight space.
Stayed 1 night in Mar 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant for an early flight stay over. Everything done on your phone, room key, lighting, aircon control. Brilliant. Will definitely use again
Stayed 1 night in Mar 2024

6/10 Okay

Phil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel in a perfect position for those travelling in or out of Gatwick....BUT.... and I may have missed this when looking for somewhere to stay the night before flying out, the room is TINY...2 adults with suitcases cannot move in the bedroom as the floor is covered by suitcases. The bathroom is a wet room so everything is soaked once one has showered and the lighting is very low so useless for doing your makeup...or anything else for that matter! The quality of fixtures and fittings is excellent and lighting, blinds and temperature are all electronically controlled. But size!! And why doesn't someone help you to find it by saying it is right beside the international arrivals hall...that would have saved me 15 minutes running around with a suitcase getting totally lost! Perfect for a solo traveller.
Stayed 1 night in Mar 2024

10/10 Excellent

Candice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all we needed for the stopover between flights. Comfortable beds and convenient not having to leave Gatwick.
Stayed 1 night in Mar 2024

2/10 Terrible

Rajpal

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Very small room , doesn’t justify the price
Stayed 1 night in Mar 2024
Response from Sarah O on Mar 20, 2024
Hi Rajpal, I'm sorry you didn't think staying with us right in the heart of the South Terminal at Gatwick was good value for money. You chose a minimalist Sleep room for just over 100. We know that our rates are comparable with other airport hotels but we offer more in terms of our amazing location and the comfort and quiet you'll find in all our rooms. I'm sorry Bloc wasn't really for you but you'll be welcome back any time. With best wishes Sarah

10/10 Excellent

Duane, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Marina, St Petersburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing,welcoming, helpful staff,walking distance to the gate
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 18, 2024
Hi Marina, thank you for taking the time to let us know you had a great experience here. Your feedback's important to us, we really do read and take on board all comments made in our survey replies and we're very appreciative of your kind remarks about your stay with us at Bloc. The Reception team here is enthusiastic and loyal and works hard to offer a warm and friendly welcome to every guest, I'll pass your thanks back to them. We'd love the opportunity to host you again next time you need to spend the night at Gatwick. With very best wishes, Sarah Guest Relations

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff, cleanliness, facilities. And the location could not be better - it is virtually in the departures lounge at the south terminal so great for an early flight. We actually checked in and then went back to the room to finish getting ready. Very convenient for the land side facilities such as restaurants, so dinner and breakfast were easy, although the hotel did have an excellent coffee machine. However the rooms are TINY, and this may be a problem for some. But forewarned is forearmed, and we were aware of what we would get, so not an issue for us. We would definitely use this again - but it is just a bed for the night, not a typical hotel. I can’t stress enough - the rooms are very very small.
Stayed 1 night in Feb 2024
Response from Katie Z on Mar 18, 2024
Hi James, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our staff, cleanliness, facilities, and location to be excellent. Our team strives to provide a seamless and comfortable stay for all our guests, and we're glad to know that we succeeded in doing so during your visit. We understand that our compact room size may not be suitable for everyone, but we appreciate your understanding and acknowledgment of this aspect. Your feedback is valuable to us, and we'll continue to strive to meet and exceed the expectations of our guests. We're delighted to hear that you would consider staying with us again and we cant wait to welcome you back. With kindest regards, Katie

10/10 Excellent

Idis, Whitby

Liked: Cleanliness, amenities
I love my stay at Bloc. Highly recommended
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 18, 2024
This is a wonderful review and is much appreciated. We're delighted that Bloc ticked all the boxes for you for a fresh take on an airport hotel. Thanks very much for recommending us, as a small company we particularly value such great feedback. We'll very much enjoy the chance to welcome you back here in the future. With all best wishes Katie

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told we could get a discountvat Wetherspoons in the terminal. The staff at Wetherspoons just laughed at us and said"oh no, we dont do that. Lots of people ask and we just say no!"
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 14, 2024
Hi Deborah, thank you for your review. I'm truly sorry to hear this as I can assure you we do offer 20% off at the Weatherpersons however, this is only applicable when ordering at the bar and showing your confirmation email. Your feedback is invaluable to us, and we'll address this issue with our team to ensure accurate information is provided to our guests in the future. While we can't change what happened during your visit, we sincerely apologise for any frustration it may have caused. We hope to welcome you back for a better experience. With kindest regards, Katie

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and friendly staff
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 18, 2024
Hi Eva, it's great to see that everything about Bloc worked for you. Our aim is to provide a clean, comfortable, quiet place to stay right in the middle of the airport. It's really kind of you to mention our wonderful Reception team and I'm so pleased you found them to be helpful and friendly. We'll be delighted to be able to welcome you back to Bloc next time you're travelling through Gatwick. with all best wishes Katie

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acess to the airport. Rooms are just right for one night stay. Bed really comfortable. PERFECT!
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 11, 2024
Hi Antonio, we're thrilled to hear that you found our hotel conveniently located for accessing the airport and that your room provided just the right level of comfort for your one-night stay. It's great to know that you found the bed to be especially comfortable. Providing our guests with a perfect experience is what we strive for, and we're delighted that we could meet your expectations. If you ever find yourself in need of accommodation near the airport again, we'd be more than happy to welcome you back for another comfortable stay. Kind regards, Katie

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julie, Kingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a small room it was really comfortable and well-appointed. Liked that there was a coffee machine on the same floor as room. A variety of hot drinks available as needed and included in price of room. Very convenient location.
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 11, 2024
Hi Julie, thank you for sharing your experience. We're delighted to hear that despite the compact size of the room, you found it comfortable and well-appointed. It's great to know that you appreciated the convenience of having a coffee machine nearby, with a variety of hot drinks available. We're glad our location worked well for you too. If your travels bring you back to the area, we'd love to welcome you again for another convenient and comfortable stay. Best wishes,Katie

4/10 Poor

Karyne

Liked: Staff & service
Disliked: Amenities
I found it quite expensive for the amount of space and bathroom/ shower combo . Only thing is conveience
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 11, 2024
Hi Karyne, thank you for your feedback. You stayed in one of our Vista rooms, compact but with everything in it you should need for a short night at the airport. The windows don't open for reasons of both security and sound-proofing as we're right next to the runway. The wet room's advertised as such across all our booking platforms so it shouldn't come as a surprise. I'm sorry you didn't like it but hope it didn't impact on a comfortable night's sleep. By booking as far in advance as possible you'll always get our lowest rates. Give us a try next time you're travelling and we'll see if we can do better. With kindest regards Katie

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Munira

Liked: Cleanliness, staff & service
Very good hotel, when I cm out the departure me and my baby was tired, and everything was very smooth thanks for the stuff, they were very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 11, 2024
Hi Munira, it's great to see that everything about Bloc worked for you. Our aim is to provide a clean, comfortable, quiet place to stay right in the middle of the airport. It's really kind of you to mention our wonderful Reception team and I'm so pleased you found them to be helpful and friendly. We'll be delighted to be able to welcome you back to Bloc next time you're travelling through Gatwick. with all best wishes Katie

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 11, 2024
Hi Jenny, it's wonderful to see that staying with us at Bloc worked out so well for you. We hope that Bloc will now be your 'go to' hotel at Gatwick and we can look forward to welcoming you back before too long. With all best wishes Katie

6/10 Okay

Simon

Stayed 1 night in Mar 2024

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For an overnight stay before a flight, this place was perfect! Only critique I'd give is that the email says I could skip reception which ended up not being the case
Stayed 1 night in Feb 2024
Response from Katie Z on Mar 11, 2024
Hi Paul, thanks very much for the feedback and I'm delighted to see that most of your stay with us went well.Many apologies for the issues you had using the link that we sent you for the lift and the room functions. Embracing modern technology has been important to us but it's obviously got to work effectively for our guests.I've already passed you comments back to the IT department and they'll take immediate action to ensure this doesn't happen in the future.It'll be wonderful to have the chance to welcome you back to Bloc again soon.With all best wishesKatieGuest Relations

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cell phone app to control room etc.
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 13, 2024
Hi Jonathan, thank you for your feedback. We're thrilled to hear that you loved using our cell phone app to control your room. Our goal is to provide convenience and ease of use for our guests, and it's fantastic to know that you found the app helpful during your stay. We hope everything you enjoyed about Bloc will make you return soon. With kindest regards, Katie

10/10 Excellent

Sanisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very clean, cozy, and convenient. I plan to stay more often when I have long lay overs or delays. I also thought the price was pretty fair. I just wish you had more access to the foods beyond the south departure gate because the options right in front are limited. You can uber eats to the hotel though which was good.
Stayed 1 night in Mar 2024
Response from Katie Z on Mar 13, 2024
Hi Sanisha, Thank you for your positive review! We're delighted to hear that you found our hotel clean, cozy, and convenient, and that you plan to stay with us more often during layovers or delays. We appreciate your feedback regarding the food options, and we'll definitely take this into consideration to improve our services. It's great to know that Uber Eats delivery worked well for you. We look forward to welcoming you back soon. Kindest regards, Katie

10/10 Excellent

Beverly J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third stay at the Bloc. The rooms are perfect for travelers. They are always clean and very comfortable. The Bloc is excellent for an overnight stay before boarding a long flight.
Stayed 1 night in Feb 2024
Response from Katie Z on Mar 13, 2024
Hi Beverly, thank you for choosing Bloc Hotel Gatwick for your stay once again! We're delighted to hear that you find our rooms perfect for travelers and that you had a comfortable and enjoyable experience during your stay. Providing a clean and comfortable environment for our guests is always our top priority, and it's wonderful to know that we have met your expectations. We appreciate your loyalty and look forward to welcoming you back for your fourth stay in the future. With kindest regards, Katie

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Easy close and convenient.
Stayed 1 night in Feb 2024
Response from Katie Z on Mar 13, 2024
Hi Andreas, it's really great to know that staying with us at Gatwick was just what you needed before your early flight. We aim to offer the weary traveller the most convenient and comfortable place to spend the night right in the heart of the South Terminal and it looks as if we achieved this for you. It'll be wonderful to have the opportunity to welcome you back to Bloc next time you need to spend a night at the airport. With kindest regards Katie

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bloc was reasonably priced, cheaper than the competitors when I booked & convenient for this trip.
Stayed 1 night in Feb 2024
Response from Katie Z on Mar 13, 2024
Hi Bridget, thank you for your wonderful review. I'm glad to hear that your stay with us surpassed your expectations and that you found it to be excellent value for money. Our team works hard to ensure to ensure that all our guests have everything they need for a one night stay in Gatwick, and i'm glad to hear we succeeded. I hope Bloc will now be your hotel of choice when travelling through Gatwick. We would love to welcome you back in future. Kindest regards, Katie

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and help upon arrival, couldn’t be closer to the terminal if you tried. Reasonable price and everything you need.
Stayed 1 night in Feb 2024
Response from Katie z on Mar 13, 2024
Hi Lucy, it's great to see that everything about Bloc worked for you. Our aim is to provide a clean, comfortable, quiet place to stay right in the middle of the airport. It's really kind of you to mention our wonderful Reception team and I'm so pleased you found them to be helpful and friendly. We'll be delighted to be able to welcome you back to Bloc next time you're travelling through Gatwick. with all best wishes Katie

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in airpor
Stayed 1 night in Feb 2024
Response from Katie Z on Mar 13, 2024
Hi Pasquale, it's great to see you loved our central location right in the middle of the South Terminal. We're just next to security for Departures so it's literally only a couple of minutes from getting out of bed to starting the next leg of your journey. I hope everything you enjoyed about staying at Bloc will encourage you to come back next time you're passing through Gatwick. With kindest regards Katie

10/10 Excellent

Christine, ANGUILLA

Stayed 1 night in Feb 2024

6/10 Okay

Yu Ching

Stayed 1 night in Feb 2024

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient location inside south terminal Very functional rooms, which was fine for us. Might have missed a luggage store and was very cramped in our room with all our luggage
Stayed 1 night in Feb 2024
Response from Katie Z on Feb 28, 2024
Hi Nicholas, thanks for letting us know how your stay with us went. I can see you booked a Vista Family room which is the smaller of our two, the Aspire has more space and is most suitable for a family of 4 with lots of luggage. There's space to store bags under the beds in the Vista Family room but if you're not travelling light the room can feel cramped. I'm sorry you felt it was noisy too, soundproofing's always been an absolute priority for us but occasionally we're defeated by other inconsiderate travellers. I'm sure you'd have a better experience in an Aspire Family room so do consider returning to give Bloc another try. All the best Katie

10/10 Excellent

Gayle

Stayed 1 night in Feb 2024

10/10 Excellent

Tara

Stayed 1 night in Feb 2024

10/10 Excellent

Jenny

Stayed 1 night in Feb 2024

4/10 Poor

Stephen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Not for us. Too pokey. Shower dripped all night. Desk staff rude. Never again.
Stayed 1 night in Feb 2024
Response from Sarah O on Mar 4, 2024
Hi Stephen, I'm so sorry to see this negative review. I've emailed you directly to see if I can get to the bottom of what went wrong with your stay and do something to put it right. I'm looking forward to hearing from you. With best wishes Sarah

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for overnighting before or after a flight.
Stayed 1 night in Feb 2024
Response from Katie Z on Feb 24, 2024
Hi Michelle, thank you for your positive feedback! We're delighted to hear that you found our hotel perfect for overnighting before or after a flight. Providing a comfortable and convenient stay for travelers like you is our goal, and we're thrilled that we met your expectations. We hope to welcome you back soon. Kindest regards, Katie

10/10 Excellent

EZATT, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 1 night in Feb 2024
Response from Katie Z on Feb 28, 2024
Hi Ezatt, it's wonderful to see from your scores that staying with us at Bloc worked out so well for you. We hope that Bloc will now be your 'go to' hotel at Gatwick and we can look forward to welcoming you back before too long. With all best wishes Katie