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Reviews of Apple House Guesthouse Heathrow Airport

2.5 out of 5
Apple House Guesthouse Heathrow Airport
165 West End Lane, Harlington, Hayes, England

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 364 reviews" "
Rating 8 - Good. 138 out of 364 reviews" "
Rating 6 - Okay. 81 out of 364 reviews" "
Rating 4 - Poor. 33 out of 364 reviews" "
Rating 2 - Terrible. 27 out of 364 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got home last night and all of my luggage now reeks, the same as Apple Guesthouse. The smell is a combination of damp, stale cooking and disinfectant. The ensuite room shower didn't work properly (the proprietor already knew this) but rather than fix it, I had to use the communal one. Everything is tired, worn and rundown. There is damp, rips in the curtains, blocked plugholes, badly worn laminate flooring. They seem to do the absolute minimum to keep the money coming in. I would never go here again, unless it was totally refurbished. It may be ok for an overnight stay whilst waiting for a flight, but other than that... Also, there are 5 rooms but only 2 parking spaces. This led to a big headache as on-street parking is about £3 per hour.. A strong smell of disinfectant came into my room every day from the proprietors quarters. I could also hear his phone notifications going off through the night. It's a shame because if a bit of money was spend and new management, it could be ok..
Stayed 3 nights in Apr 2024

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport nice place
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got quite a good nights sleep
Stayed 1 night in Mar 2024

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, basic.
Stayed 1 night in Feb 2024

8/10 Good

Mehakdeep

Stayed 1 night in Jan 2024

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Richard

Disliked: Property conditions & facilities
The whole place smelled of pine disinfectant and it's very aged
Stayed 1 night in Jan 2024

2/10 Terrible

Martin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets and duvet cover stained. Kettle and tea but no milk. Only one cup. Dirty bathroom. No bedside lights. Cramped room no room for cases. Appalling.
Stayed 1 night in Dec 2023

8/10 Good

John

Ideal for a early flight
Comfortable and a good price
Stayed 1 night in Dec 2023

2/10 Terrible

Karen

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I want my money refunded ,which they said we would the apartment was damaged by water leak and I had to stay at a hotel until I found another apartment. I would never recommend this place to anyone
Stayed 7 nights in Oct 2023

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hosts
Stayed 1 night in Nov 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Considering the proximity to the airport - a seven minute walk down to the end of the road and one direct bus going 4 stops to Heathrow Airport - and the one minute walk to a decent pub with gigantic portion sizes and a book of a menu (the Pheasant Inn), I would recommend this guesthouse. I liked the self check in, the host was prompt in replying and the no frills room was exactly as described and fair for the price. I slept well and the room was clean.
Stayed 1 night in Nov 2023

4/10 Poor

Kshitij

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to airport and clean
Good place to stay for a solo traveler. Close to the airport and easy access to good pub.
Stayed 1 night in Oct 2023

4/10 Poor

Yiling

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They really need to change the bedding as it smells bad.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Keep looking! There has to be better for the price
Where to start - keep looking as there has to be better. After 8 messages re how to check in, arrived to a room that didn’t resemble the listing in any way. No bedside lamps, just a grotty coffee mug, some teabags flung in an open basket, kettle and fan, smallest bath towels we’ve ever seen measured 100.cms x 55cm and were stained, pulled and yech, so no showers for us! Go to the toilet? NO EFFING TOILET PAPER, anywhere (even the holder was obviously stolen). So messaged them about towels and toilet paper . Still waiting for response 24 hours on! No one around to ask either. By then we’d lost the will so my first ever 1 star review (only because you can’t give 0 stars)
Stayed 1 night in Sep 2023

8/10 Good

Clive

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 6 nights in Sep 2023

8/10 Good

Geoffrey

Liked: Staff & service
Very helpful, responsive staff. This guesthouse is excellent value for money in central London close to Heathrow airport. Great for shortstay visitors, especially anyone with disrupted flights.
Stayed 1 night in Sep 2023

10/10 Excellent

WENXUE

Liked: Cleanliness
check out 10 Am is earlier
Stayed 1 night in Aug 2023

2/10 Terrible

mahmoud, Morris plains

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Attempting to take a shower to find out the cold water is not working and the hot water is burning hot. And nobody is available to assist in any way, even acknowledge of your problem.
Stayed 1 night in Aug 2023

8/10 Good

Erick

Travelled with group
Liked: Cleanliness, property conditions & facilities
pleasant & convenient stay very close to LHR
pleasant and surprisingly quiet stay literally 15 minutes from T2 & T3. Easily accessible through public transportation at the bus station close to T2/T3. The 111 line runs 24 hours a day and costs about 2 USD. A quick 10 minutes drive then 5 to 7 minutes walk. I had room nr 6 with private bathroom. Simple. Clean. Free WiFi. Bed too soft for me. A nice local restaurant a 2 minutes walk away. Also a McDonald's a 10 minutes walk away which is open 24 hours a day. Location felt absolutely safe. Nothing exciting I am afraid but again I was surprised how quiet my stay was given the proximity of the airport.
Stayed 1 night in Aug 2023

10/10 Excellent

Suranka

Travelled with family
Liked: Cleanliness, property conditions & facilities
Goo one and worth for money
Stayed 1 night in Jul 2023

6/10 Okay

Elizabeth

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Avoid - stay in a proper hotel
Usually I have great experiences staying in small guesthouses, but this was a disaster. Took 20 minutes to get someone to answer door despite ringing, knocking, calling and finally banging on door. In middle of call to Hotels com to find somewhere else when a man did come to the door, I assume not the owner. Meanwhile another traveller had arrived but like me had trouble understanding the man, who was rather incoherent (seemed to want me to come back in four hours which would be 1 in the morning!) and smelt of drink. She soon left to find somewhere else. I decided to stick it out and to be fair the room I was given was excellent. I should have known better as after 30 minutes I had a knock on the door and the man asked me to move myself and my stuff to a less nice room, which apparently was what I had booked. Given I was only staying for one night and there seemed no one else there, the better customer service option would have been to let me stay in the room. To be fair the room I ended up in was fine and I never saw the man again (letting myself out at 5am), but have no desire to ever return.
Stayed 1 night in Jul 2023

6/10 Okay

Mohamed

The room we got was different from the photos advertised!
Stayed 1 night in Jun 2023

6/10 Okay

Maria Eugenia

Business traveller
Liked: Staff & service
Very lonely place , peaceful no food or any other place to eat I had to call Uber eat to eat . Clean yes and just a room that’s it !
Stayed 1 night in Jul 2023

8/10 Good

Ailsa

Stayed 1 night in Jun 2023

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service
No frills place in a regular neighborhood. Tiny room.
Stayed 1 night in Jun 2023

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Night at Apple House Guesthouse
Nice host and the house is within easy reach of Heathrow airport. I was able to park for free and take the local bus to pick up my daughter. Room was very small and hot and we found it hard to sleep because of the heat and I found the mattress hard. Nevertheless the room and en-suite were clean and good value when you just need a bed for the night.
Stayed 1 night in Jun 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Easy enough to get to from Heathrow taking the bus to the Marriott. Clean and adequate for the price it was a good deal. Bed was comfortable. Would have preferred to have a chair to sit in in the room. The front porch light should be turned off so first floor guests have a darker room.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A excellent choice for my needs. Loved theTandoori restaurant close by
Stayed 1 night in May 2023

6/10 Okay

Jonathan

Liked: Cleanliness
Reasonably close to Heathrow - a fall-back alternative to Ibis Hotels on Bath Road which I generally use. Landlord's office was right next to bedroom and he stayed up late with radio on into the early hours. But served its purpose. Affordable with a comfortable bed and I got a decent night's sleep.
Stayed 1 night in May 2023

8/10 Good

Effah Faqeehah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ardjan

Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Warm place to rest before a flight.
The guest house is on the main road but has no public transport that goes directly to it. So you have to walk through an estate, which can be little unsettling at night. Pro: I was welcomed and given a tour of the room. The room was small but ensuite which was nice. The house and room was toasty and warm which was appreciated during this time of year and current economically climate. Affordable price close to the airport. Con: The linens was washed but stained. The bathroom floorboard was creaky and the fan was loud, which cause me to worry about the neighbouring rooms as I had to leave very early in the morning. Some of the fixture needs some cosmetic updating but I was not too bothered by this. I would suggest using white linen so the bedding can be bleach to remove all stains.
Stayed 1 night in Feb 2023

8/10 Good

beejaye

Stayed 1 night in Feb 2023

8/10 Good

Karanvir

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT price and very close to the airport. No hassles
Stayed 1 night in Jan 2023

6/10 Okay

Samira

Stayed 1 night in Dec 2022

10/10 Excellent

Fernando Rivera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received us very well! Clean place! Quiet! Slept great!

10/10 Excellent

Femi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professionalism of staff

6/10 Okay

Eric

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was good clean, but the room is very smelly not hygienic

2/10 Terrible

Diana guadalupe

Stayed 1 night in Oct 2022

2/10 Terrible

Carly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The bedding was terrible, hair, dirts, clearly on it. it shows that no one has changed the bedding before. Only good thing was the shower
Stayed 1 night in Oct 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Gerald's stay was wonderful. House and room were lovely
Stayed 1 night in Sep 2022

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Sep 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine stay, but it is a bit far from any bus stops or other transportation. If you need to get to the airport quickly, you will need to be sure you can call a taxi or some ride share.
Stayed 1 night in Sep 2022

4/10 Poor

Elena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was no drinking water in the room. It was only one phone number for taxi with waiting time more than 1 hour. It was no fresh air in the room. The person who opened a door was not so cooperative and polite. I have booked the same place on my way back, but I ask you to help me to cancel my booking of this place. Thank you, Elena Kossenko
Stayed 1 night in Sep 2022