Outdoor pool, open 7:00 AM to 8:00 PM, sun loungers

Reviews of Puffers Inn Logan Motel

3 out of 5
Puffers Inn Logan Motel
4170 Pacific Highway, Loganholme, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 146 out of 307 reviews" "
Rating 8 - Good. 114 out of 307 reviews" "
Rating 6 - Okay. 35 out of 307 reviews" "
Rating 4 - Poor. 5 out of 307 reviews" "
Rating 2 - Terrible. 7 out of 307 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jade

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Amiel Rabbelier on Feb 25, 2024
Hi Jade,Thank you for the great score. We hope to welcome you back soon and impress you even more. Thanks again.

8/10 Good

Steve

Stayed 2 nights in Feb 2024
Response from Amiel Rabbelier on Mar 25, 2024
Hi Steve,Thank you so much for the rating. The new ownership is making improvements daily and we hope to welcome you back again to experience them.

10/10 Excellent

carol

Stayed 1 night in Feb 2024
Response from Amiel Rabbbelier on Mar 25, 2024
Hi Carol,Thank you so much for the fantastic rating. We constantly strive to improve our service and standards and it means a lot when we see happy guests such as yourself.

10/10 Excellent

Garry

Stayed 1 night in Jan 2024
Response from Amiel Rabbelier on Mar 25, 2024
Hi Garry,We really appreciate your rating and we hope to welcome you back again soon!

6/10 Okay

Rhonda

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Amiel Rabbelier on Jan 20, 2024
Hi Rhonda,Thank you for your score.We wish we could have made it 5 out of 5 for you so do hope you come back soon and see all of the improvements our new management team has planned. We hope to see you again soon.

8/10 Good

Jeffrey

Stayed 5 nights in Jan 2024
Response from Amiel Rabbelier on Feb 22, 2024
Hi Jeffrey,We appreciate your score and had a wonderful time hosting you.We hope to see you again soon!

8/10 Good

Mitch

Stayed 1 night in Dec 2023
Response from Amiel Rabbelier on Jan 26, 2024
Hi Mitch,Thank you for your great score.As new management is in place, I am sure you will enjoy your next stay even more than the last.We look forward to seeing you again soon.

2/10 Terrible

Mark

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. We are a group of 4 guests, however the motel staff only prepared 2 bath towels for us. 2. The wifi didn't work and it has very poor mobile signal in the motel. 3.Very dirty room, lots of rubbish under the bed and we found a very big cockroach on the bed (took us a while to catch the cockroach). 4. The curtain can't cover the outside light at night (outside light is so bright and can't be switched off). We finally used a blanket to cover the light so we can sleep). 5. The motel is close to highway and very noisy. 6. The air-conditioner is so old and so noisy (only has one air-conditioner in one room, vert hot in the other room). 7. Very hard to adjust the water temperature in the shower, either too cold or too hot. 8. Only positive thing is the swimming pool and spa. In summary, we don't recommend this motel.
Response from Amiel Rabbelier on Jan 26, 2024
Hi Mark,Thank you for your review.We are sorry that you did not feel completely satisfied during your visit and we want to assure you that as new management and new ownership are now in charge, we are confident that should you return again, you will find these issues no longer a concern. We hope to see you soon and have the chance to share all of the wonderful changes being made under this new management.

8/10 Good

Umlesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Puffers inn good motel, easy and convenient. Enjoyed my stay there.
Stayed 1 night in Dec 2023
Response from Rachel on Dec 28, 2023
Thanks for your kind review Umlesh. We hope to see you again in the future.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rachel on Dec 26, 2023
Thanks for your kind rating Alan. We hope to see you again in the future.

8/10 Good

jamie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place which was very convenient and close to my needs.
Stayed 1 night in Dec 2023
Response from Rachel on Dec 21, 2023
Thanks for your review Jamie. We appreciate you taking the time. We are happy to hear you enjoyed your stay with us and we hope to see you again in the near future.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location clean rooms love the complimentary water and bikkies
Stayed 1 night in Nov 2023
Response from Rachel on Nov 19, 2023
Thanks for your kind review Melinda. We hope to see you again in the future!

6/10 Okay

Piero

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rachel on Nov 13, 2023
Thanks for your score Piero.Have a great day.

10/10 Excellent

Philip

Stayed 2 nights in Nov 2023
Response from Rachel on Nov 12, 2023
Thanks for your amazing score Philip! We are so glad you had a great stay with us and we hope to see you and your family again!

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
My son and I stay here often he loves the spa rooms and it's always clean and tidy
Stayed 1 night in Oct 2023
Response from Rachel on Nov 6, 2023
Thanks for your great review Janelle, we're so happy you guys come often and our cleaning is always great!

10/10 Excellent

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely friendly staff. I would definitely update the website as there is no room service or restaurant. The spa is definitely cosy. Very surprised at how quiet it was considering it was just off a main highway. Would book again.
Stayed 1 night in Nov 2023
Response from Rachel on Nov 4, 2023
Hi Maryanne, we're so glad you enjoyed your stay with us. Our website does state that the restaurant is temporarily closed as we are not certain of its future currently. We do hope to see you again in the future.

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed quite a few times. It's getting tired and could do with a spring clean. Bed springs creaked. Friendly staff and good rated.
Stayed 1 night in Nov 2023
Response from Rachel on Nov 4, 2023
Hi Sharon, thanks for your review, we do hope to improve some of our older rooms in the near future.We do appreciate your feedback and hope to see you again.

8/10 Good

Vory

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023
Response from Rachel on Nov 2, 2023
Thanks for your kind words Vory, we hope to see you again in the future!

10/10 Excellent

Roger van

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a convenient tidy little hotel with very friendly staff.
Stayed 3 nights in Oct 2023
Response from Matt on Oct 31, 2023
Thanks Roger we appreciate your review and we hope to see you again in the future.

6/10 Okay

Mike

Liked: Staff & service, amenities, property conditions & facilities
Had large gaps in curtains. Small sand flies in the room even though doors were shut. The walls at the closet end were pretty dirty. The staff were friendly and helpfull. Property was tidy and the pool and spa were very nice.
Stayed 1 night in Oct 2023
Response from Rachel on Oct 25, 2023
Hi Mike, thanks for your review. We apologize for the gaps in the curtains and the sand flies. Our cleaners are excellent so we will check the walls also. We will rectify this immediately. We hope to see you again in the future.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, great showers.
Stayed 1 night in Oct 2023
Response from Rachel on Oct 22, 2023
Thanks for your great review Maria. Happy to hear you enjoyed the room facilities.We hope to see you again in the future.

8/10 Good

Jessica

Stayed 2 nights in Oct 2023
Response from Rachel on Oct 22, 2023
Thanks for your review Jessica.We hope to see you again in the future.

10/10 Excellent

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rachel on Oct 8, 2023
Thanks for your great review Grahame, we hope to have you stay with us again.

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent, good bed, TV and water pressure in the shower. The pool and spa were great during a hot day. A major dislike was people being allowed to smoke outside of the rooms and the doors not being sealed well enough allowed the smoke to come into the room.
Response from Rachel on Oct 3, 2023
Good Morning Adam,Thank you for your review. We are glad you enjoyed the pool and spa. We appreciate your feedback regarding the smoke and hope to find a solution in the near future.

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, fair price for the area
Stayed 1 night in Sep 2023
Response from Rachel on Sep 27, 2023
Good Morning Simon,Thank you for your review. We appreciate your kind words and we hope to see you again in the future.

10/10 Excellent

Coree

Stayed 1 night in Sep 2023
Response from Rachel on Oct 28, 2023
Thanks Coree, we are pleased you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and easy to access. Friendly and helpful staff. It is sad that the restaurant is closed, would have loved to try their meals.
Stayed 1 night in Sep 2023
Response from Rachel on Sep 21, 2023
Thanks for your review Simon. We appreciate your kind words and we hope to open the restaurant by the time you come to visit next time.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and well looked after property
Stayed 2 nights in Sep 2023
Response from Rachel on Sep 15, 2023
Thanks David,We're so glad to hear you had a good time. We appreciate your feedback and hope to have you stay again with us.

2/10 Terrible

Gregory

Stayed 1 night in Sep 2023
Response from Rachel on Oct 28, 2023
Thanks for your review, we encourage any feedback you can provide so we can understand your score.

10/10 Excellent

anna

Stayed 1 night in Sep 2023
Response from Rachel on Oct 3, 2023
Thanks for your review Anna. We hope to see you again in the future.

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness
Difficulty parking Value for money Daily service 👍
Stayed 2 nights in Sep 2023
Response from Rachel on Sep 4, 2023
Thanks for your review. We appreciate your feedback. We're sorry to hear someone took the car spot outside your room. We hope to see you again in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Rachel on Sep 4, 2023
Thanks for your rating Mark. We hope to see you again in the future.

8/10 Good

Karl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff super friendly and helpful, lot of road noise from freeway
Stayed 1 night in Aug 2023
Response from Rachel on Aug 30, 2023
Thanks Karl, we appreciate your feedback, we hope you had a nice stay with us.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy nice friendly staff
Stayed 1 night in Aug 2023
Response from Rachel on Aug 24, 2023
Hi Stephen,Thanks for your review. We appreciate you taking the time to give us a score and we're so glad you had a nice stay with us.

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Rachel on Aug 24, 2023
Thanks Lance for your kind rating.

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly receptionists, lovely quiet place, easy access, clean and tidy
Stayed 1 night in Aug 2023
Response from Rachel on Aug 18, 2023
Thanks Shannon for your review. We really appreciate you taking the time to write this. We are glad you enjoyed your stay and we hope to see you again in the future.

6/10 Okay

Sharron

Travelled with family
Liked: Cleanliness, staff & service
Good size rooms with everything you need, good parking, close to food places and motorway exits. Nice staff and pool area. Lovely garden. Clean but dated. Motorway can be noisy at night but we were in a front room so would be quieter towards the back. Was good price. Have go through the bedroom to get to the bathroom.
Stayed 2 nights in Aug 2023
Response from Rachel on Aug 13, 2023
Thanks Sharron for your review. Your feedback means a lot to us. We appreciate your honesty and hope we get the opportunity to improve your rating next time.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Rachel on Aug 13, 2023
Thanks Benjamin, your review means a lot to us! We hope to see you again in the future.

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Liked how it was so close to everything and the highway but was still quiet. Will be going back.
Stayed 5 nights in Jul 2023
Response from Rachel on Aug 8, 2023
Thanks for your review Tracey. We would love to have you back again.

4/10 Poor

scott

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
possums in the ceiling , very noisy at night .traffic noise throughout the night and can hear the people next door .
Stayed 2 nights in Jul 2023
Response from Rachel on Aug 8, 2023
Thanks for your review Scott. Your feedback is important to us. We hope you stay with us again in the future so we can offer you a better experience.

10/10 Excellent

simon

Stayed 1 night in Jul 2023
Response from Rachel on Aug 8, 2023
Thanks for your 5 star rating Simon. We hope to see you again soon.

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, lovely staff
Stayed 1 night in Jul 2023
Response from Rachel on Aug 8, 2023
Thanks for your kind words Morgan. We hope to see you again in the near future.

8/10 Good

Lubco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Rachel on Aug 8, 2023
Thanks for your review Lubco. Your feedback is very important to us. We hope we can see you again in the future and provide a 5 star experience.

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Rachel on Aug 8, 2023
Thanks for your review Deborah. We hope to see you again in the near future.

8/10 Good

Hamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Rachel on Aug 8, 2023
Thanks for your honest review Hamish. We care about your feedback and we will endeavour to ensure a 5 star experience should we see you again.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and staff are very helpful
Stayed 2 nights in May 2023
Response from Rachel on Aug 17, 2023
Thanks Anthony for your review. We pride ourselves on friendly staff and wonderful housekeepers. We hope to see you again in the future.

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, convenient and close to everything.
Stayed 2 nights in May 2023
Response from Rachel on Aug 17, 2023
Thanks Alison. We are happy to hear you enjoyed your stay. We hope to see you again.

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Everything was neat, clean and tidy.
Stayed 1 night in Apr 2023
Response from Rachel on Aug 17, 2023
Thanks John for taking the time to write a review. We appreciate your kind comments.

10/10 Excellent

Lukas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, affordable and cosy. Lovely motel.
Stayed 1 night in Apr 2023
Response from Rachel on Aug 17, 2023
Thanks Lukas for your kind words. We wish you all the best.

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location being halfway to theme parks and airport. Staff organised and helpful. Bed is a bit uncomfortable.
Stayed 1 night in Apr 2023
Response from Rachel on Aug 17, 2023
Thanks Sally for your review. We are sad to hear you found the bed uncomfortable. We hope to be able to host you again and change your mind.