Front of property

Reviews of Sercotel Delfos Andorra

4 out of 5
Sercotel Delfos Andorra
Avinguda del Fener, 17, Les Escaldes, Escaldes-Engordany, Escaldes-Engordany

Reviews

8.2

Very good

Rating 10 - Excellent. 121 out of 394 reviews" "
Rating 8 - Good. 186 out of 394 reviews" "
Rating 6 - Okay. 66 out of 394 reviews" "
Rating 4 - Poor. 14 out of 394 reviews" "
Rating 2 - Terrible. 7 out of 394 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 2 nights in Nov 2023

2/10 Terrible

Dan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I didnt like that it took over one hour to check in. I was booked and was already paid. Also no USB ports in roon. I also had to park in the street, car runnig with my 90 year old mother for over 1 hour untill i got a parking space. All this ruined my experiance in Andorra.
Stayed 1 night in Apr 2023
Response from Equipo de Dirección. Daguisa Hotels.. on Apr 25, 2023
Dear Guest,Thank you for taking your time to give us a feedback of you stay. I’m very sorry to know that you weren’t satisfied with our facilities. We apologize for this bad experience . All your comments are essential for improve our service. We’ll make sure that yours are given to the head office. we hope you can give us a new opportunity to show you our improvement .Best Regards.Front Desk Team- Tulip Inn Delfos.

6/10 Okay

eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange but pleasant
The hotel is a little dated and certainly not 4 stars. Breakfast was very good, beds extremely comfortable and the place was spotless. Bar also excellent. However, checkin was bizarre. I tried to give my name and the guy wanted to know my nationality and said there were no reservations from my country (which is unsurprising since I do not live there) then he said there was nothing with even an English name! (Not sure what constitutes Englishness) so we went away and parked elsewhere then came back and a different person checked us in with no difficulty. The warning not to use data roaming was very welcome though!
Stayed 1 night in Apr 2023
Response from Equipo de Dirección. Daguisa Hotels.. on Apr 25, 2023
Dear Eleanor,Thank you for taking your time to give us a feedback for your stay with us. we are very sorry to know that you weren’t satisfied with our check-in reception staff efficiency. All you comments are essential for improve our service. We’ll make sure that your comments are given to our staff. I’ll make sure myself to make it improve. we hope you can give us a new opportunity to show you our improvement .Best Regards.FRONT DESK TEAM- Hotel Tulip Inn Delfos.

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with terrible wifi
Great location and comfortable …short on sockets in room near the bed… wifi was very poor and frustrating
Stayed 1 night in May 2022

4/10 Poor

PEDRO

Stayed 2 nights in Feb 2022

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Equipo de Dirección. on Dec 3, 2021
Estimada Sandra, Muchas gracias por elegir nuestro Tulip Inn Delfos y por tan magnifica valoración. Esperemos haber cumplido cada una de tus expectativas y volver muy pronto a darte la mejor de las bienvenidas. Un saludo, Equipo de Dirección. Daguisa Hotels.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in a great location
I stayed at this hotel for two nights and I had a pleasant stay. The room was big and clean - the service was great. The location was amazing as it was in walking distance to all the shops. I would definitely recommend and stay there again in my next trip to Andorra.
Stayed 2 nights in Oct 2021
Response from Manager Team on Oct 26, 2021
Dear David, Thank you for choosing our Tulip Inn Delfos and for such a good rating. It has been a pleasure for us to be your hosts and receive such good recommendations about our cleaning service and our team. David will be a pleasure for us to be your reference hotel in your trips to Andorra. All the Tulip Inn Delfos team sends you a greeting !! Manager Team. Daguisa Hotels.

10/10 Excellent

Arthur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulip in Andoora
Great location, amazing buffet breakfast and lobby bar. On the down side, elevators are small and parking is 20 euros each night. Confy beds, clean room and nice bath with plenty of hot water.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything is good except the bathroom is not very clean. We saw some dirty stains at the hanger in the bathroom.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
This was not a four star hotel but more like a two or three star. The property is old and shabby once you leave the main reception area. The rooms are very small and we had difficulty with the air conditioning. The staff are helpful though. The breakfast was poor and not worth the money. There was almost no fresh fruit and a very poor choice of cereals and limited hot food.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good location, good parking, comfortable beds considering we got a room for four people. Quiet. Staff very kind
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Le calme c agréable..par contre les chambres standard ne sont pas climatisés... comparé au golden tulip...du coup on a eu un peu chaud la nuit..apart cela tout était parfait.. personnel attentionné et agréable..très agréable séjour
Stayed 3 nights in Apr 2019

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Andorra!
We booked hotel on short notice as we were not planning to stay the night in Andorra I was gladly surprised to find this nice hotel at a very very affordable price. The front desk clerk was polite and welcoming. The room was clean and comfortable. It was located very closed to great shopping, restaurants and parking lots.
Stayed 1 night in Jun 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Very close to shopping and food. Rooms were large and comfortable. Overall a good experience for me and my family.

6/10 Okay

Raquel M, Homestead, FL

Liked: Cleanliness, staff & service, room comfort
Great Location, Room for Improvement
Stayed 3 days in March 2016 with my family of four (husband and two little girls) in a room with 4 beds. What I liked: Location: superb! walking distance to the pedestrian main shopping street and Caldea Spa. Parking: despite the price (18 euros per day), having only one way (to get in and out, they changed the outside sign to warn if it is an exit or an entry) and the maneuver you need to do to get in. It was a great asset to have a secured parking in Andorra. Those who rent a car must figure this out before going there, for Peace of Mind, try to get a hotel with parking, this hotel fulfill this requirement, only for that I would recommend it. Not so good: It just confirmed that some Europeans Hotels quality in touristic places do not match the starts assigned. They don’t care to maintain that status since they’ll get customers anyways. That’s translates into nice entrances & lobbies and having the rest of the facility outdated and/or poor maintained; generally screaming out loud for a renovation. In the case of Tulip Delfos the room phone was at least 15 years old, which I wouldn’t mind if it worked, it did not. Room furniture and bedding clean and working conditions, by totally outdated; Restroom kind of the same, on the positive side: water had the perfect cleanliness, pressure and temperature, towels were sufficient and ok. Just in the middle: Most of the personnel were kind, the parking employee was actually very amusing and warm; however few were not polite, a guy on t

6/10 Okay

Gary, Mirepoix France

The bedding sheets had holes in them not so good for a **** hotel

10/10 Excellent

Eilidh, Wishaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the centre of town
Great location in the centre of town. Was a perfect choice for a girls shopping trip.

10/10 Excellent

patricia, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time!
From the moment we came in, it was great. Staff was super friendly, lobby was clean and well kept. The rooms were great as well! Not the biggest, but with the location its in, you won't be in the room for too long. Parking was a breeze. The breakfast was great as well! Great staff, can't stress that enough! 5 stars!! Thank you for the great stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción en Andorra
Stayed 1 night in Mar 2024

10/10 Excellent

Pilar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos ha gustado mucho el hotel, la amabilidad del personal, las habitaciones muy limpias y la tranquilidad.
Stayed 1 night in Jan 2024
Response from Pilar on Feb 23, 2024
Estimada Pilar, Gracias por elegir nuestro Sercotel Delfos y por tan excelente valoración. Seguiremos trabajando sin duda para seguir creciendo y ya estamos deseando nuevamente darte la mejor de las bienvenidas. Un saludo en nombre de toda la familia Sercotel Delfos. Equipo de Recepción. Sercotel Hotels.

8/10 Good

Marta

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Marta on Feb 23, 2024
Estimada Marta Gracias por elegir nuestro Sercotel Delfos y por los comentarios dedicados a nuestro servicio. Ya estamos trabajando en el proyecto de mejora en el que incluiremos reformas integrales en las habitaciones. Lamentamos que su estancia con nosotros no haya alcanzado sus expectativas. Para entonces, será un honor volver a darte la mejor de las bienvenidas y disfrutar con tú visita. Saludos, Equipo de Recepción. Sercotel Hotels

6/10 Okay

Juan

Disliked: Property conditions & facilities
El Hotel necesita mantenimiento, las paredes de la habitación están sucias con rallas la puerta del aseo de vidrio está desencajada y roza el suelo las sabanas tenían manchas de tiempo pero limpias. El personal es correcto.
Stayed 1 night in Jan 2024
Response from Juan on Feb 23, 2024
Estimado Juan, Gracias por elegir nuestro Sercotel Delfos y por los comentarios dedicados a nuestro servicio. Ya estamos trabajando en el proyecto de mejora en el que incluiremos reformas integrales en las habitaciones. Lamentamos que su estancia con nosotros no haya alcanzado sus expectativas. Para entonces, será un honor volver a darte la mejor de las bienvenidas y disfrutar con tú visita. Saludos, Equipo de Recepción. Sercotel Hotels

6/10 Okay

Ainara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ainara on Feb 23, 2024
Estimada Ainara, Gracias por elegir nuestro Sercotel Delfos y por los comentarios dedicados a nuestro servicio. Ya estamos trabajando en el proyecto de mejora en el que incluiremos reformas integrales en las habitaciones. Lamentamos que su estancia con nosotros no haya alcanzado sus expectativas. Para entonces, será un honor volver a darte la mejor de las bienvenidas y disfrutar con tú visita. Saludos, Equipo de Recepción. Sercotel Hotels

4/10 Poor

Alvaro

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Lo peor el Wifi, se desconecta cada 5 min y cuando funciona la velocidad es bajísima. En el hotel dice que hay aparcamiento de pago pero al llegar allí estaba completo, teniendo que llevar a aparcar el coche a un parking al aire libre público a más de 10 minutos caminando. En la recepción dieron mucha vuelta con la reserva porque su sistema no reconocía la reserva de Expedia, tuve que enviárselas por mail. Lo bueno, es que está bien ubicado para salir por el centro de la ciudad de Andorra. El resto es un hotel más, sencillo y con servicios de la media o media-baja (restaurante, habitaciones, baños, etc).
Stayed 1 night in Dec 2023
Response from Alvaro on Feb 23, 2024
Estimado Alvaro, Gracias por elegir nuestro Sercotel Delfos y por los comentarios dedicados a nuestro servicio. Ya estamos trabajando en el proyecto de mejora en el que incluiremos reformas integrales en las habitaciones. Lamentamos que su estancia con nosotros no haya alcanzado sus expectativas. Para entonces, será un honor volver a darte la mejor de las bienvenidas y disfrutar con tú visita. Saludos, Equipo de Recepción. Sercotel Hotels

10/10 Excellent

Khalid

Travelled with family and small children
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Khalid on Feb 23, 2024
Estimado Khalid, Gracias por elegir nuestro Sercotel Delfos y por tan excelente valoración. Seguiremos trabajando sin duda para seguir creciendo y ya estamos deseando nuevamente darte la mejor de las bienvenidas. Un saludo en nombre de toda la familia Sercotel Delfos. Equipo de Recepción. Sercotel Hotels.

10/10 Excellent

Magali

Stayed 2 nights in Nov 2023
Response from Magali on Feb 23, 2024
Estimada Magali, Gracias por elegir nuestro Sercotel Delfos y por tan excelente valoración. Seguiremos trabajando sin duda para seguir creciendo y ya estamos deseando nuevamente darte la mejor de las bienvenidas. Un saludo en nombre de toda la familia Sercotel Delfos. Equipo de Recepción. Sercotel Hotels.

6/10 Okay

Sara

Stayed 4 nights in Dec 2023

6/10 Okay

Michel

Travelled with group
Ne correspond pas à un 4 étoiles de part l’accueil et surtout la restauration
Stayed 2 nights in Dec 2023

10/10 Excellent

Manuel

Travelled with group
Liked: Amenities
Muy bien
Stayed 1 night in Dec 2023

8/10 Good

Charles

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Razoável custo-benefício .
Hotel bem localizado antigo e bem simples.
Stayed 1 night in Nov 2023

6/10 Okay

Yvonne

Travelled with family
Location is the reason of choice
Stayed 1 night in Oct 2023

8/10 Good

Nuria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

henri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tout était parfait.L'hotel , les repas.
Stayed 1 night in Sep 2023

6/10 Okay

Claude

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadía… La única indicación es que en el cuarto faltan enchufes para celulares…
Stayed 1 night in Sep 2023

10/10 Excellent

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jesper

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

JORDI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable para ir con família
Estància con família, muy bien. Habitación para dos adultos y dos niños amplia y bien organizada. Recomendable y muy famíliar.
Stayed 1 night in Aug 2023

4/10 Poor

Miska

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tunkkainen, vain 1 pistorasia puhelimen lataukseen sekin vaikeassa paikassa. Yleisilme kulahtanut ja vähän epäsiisti. Aamupala ok.

6/10 Okay

Luc

Liked: Cleanliness, staff & service, room comfort
Bien
Très bien situé en centre ville, l’hôtel accuse son âge… la chambre manque de prise électriques disponibles, la baignoire est basique… Les repas, type buffet, sont corrects sans être mémorables
Stayed 1 night in Aug 2023

6/10 Okay

Marcel

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Philippe

Disliked: Cleanliness, staff & service, property conditions & facilities
Personnel ne parle pas français. Chambre pour 4 différente des photos (chambre double transformée en quadruple). Lavabo bouché et non réparé lors de notre départ. Plus de place dans le parking de l'hôtel. Séjour trés décevant dans cet hôtel...
Response from Equipe d'accueil on Aug 15, 2023
Cher Philippe,Nous regrettons de ne pas avoir été à la hauteur des attentes, nous vous remercions pour votre commentaire, il sera transmis à la direction, afin d'améliorer notre service. Encore désolé pour la gêne occasionnée.Cordialement

6/10 Okay

Ariel

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

esteban

Travelled with partner
Liked: Cleanliness, staff & service
las 2 camas al moverte un poco te daba la sensacion de caerte por el centro.
Stayed 2 nights in Jul 2023