Lobby lounge

Reviews of The Resident Liverpool

3.5 out of 5
The Resident Liverpool
29 Seel Street Merseyside, Liverpool, England

Reviews

9.8

Exceptional

Rating 10 - Excellent. 955 out of 1131 reviews" "
Rating 8 - Good. 143 out of 1131 reviews" "
Rating 6 - Okay. 23 out of 1131 reviews" "
Rating 4 - Poor. 6 out of 1131 reviews" "
Rating 2 - Terrible. 4 out of 1131 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that could make this property better is an actual bar in the lobby area. The staff was wonderful providing beer, wine and a limited menu ... but I simply love a hotel bar!
Stayed 3 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, lovely clean rooms, staff are fantastic, would definitely stay again
Stayed 1 night in Mar 2024
Response from Kevin- Front Office Management on Mar 28, 2024
Hi AndreaThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice with well appointed rooms and the inclusion of a cupboard kitchenette is handy. Staff were friendly and helpful and booking was easy. The location is very convenient for Albert Dock and the museums, Liverpool One and a 20 walk to either cathedral. There are loads of bars and restaurants around the hotel but this is a double edged sword. Great for eating out but it does mean you get to listen to the bass of music and people coming out of the clubs at half two in the morning! Fine if you are a reasonably heavy sleeper or have ear plugs but not one I could recommend for light sleepers.
Stayed 2 nights in Mar 2024

8/10 Good

Awel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 2 nights in Jan 2024
Response from Kevin- Front Office Management on Mar 20, 2024
Hi AwelThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kevin- Front Office Management on Mar 20, 2024
Hi DeirdreThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the greeting on our first day to our check out on our last the staff were amazing. Shout out to Cole on the front desk for recognizing I was exhausted and offered a coffee. Her smile each day made us feel we were at home. The Resident never disappoints. Home away from home. Looking forward to our fourth visit next year!
Stayed 5 nights in Mar 2024
Response from Andy - Reception Manager on Mar 16, 2024
Hi Judith, Thank you for your amazing review ! We are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Staff were fab, location was great. Hotel and facilities not much.
Stayed 2 nights in Mar 2024
Response from Kevin- Front Office Management on Mar 15, 2024
Hi CherylThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Kevin- Front Office Management on Mar 15, 2024
Hi PaulThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kevin- Front Office Management on Mar 14, 2024
Hi AliciaThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

8/10 Good

Janet

Travelled with group
Liked: Staff & service, property conditions & facilities
Just lacked a bar
Stayed 2 nights in Mar 2024
Response from Kevin- Front Office Management on Mar 13, 2024
Hi JanetThank you for taking the time to leave a review for us, we are so happy you had a great stay and enjoyed your time with us.As we are surrounded by bars and restaurants, we partner with many in the local neighbourhood that offer our guests great discounts, guests are also welcome to relax in our lounge area and enjoy a range of drinks and snacks from the menu.I will be sure to pass your review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Kiril

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kevin- Front Office Management on Mar 13, 2024
Hi KirilThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was incredible! Maria was so sweet, as were her colleagues. Everyone was very helpful, considerate, and kind. I very much enjoyed my stay & would totally stay again! Liverpool was truly amazing! My only qualm is that there is a fair amount of litter on the streets, which I am not used to, but The Resident was top-notch. 10/10 recommend!
Stayed 1 night in Mar 2024
Response from Kevin- Front Office Management on Mar 11, 2024
Hi JessicaThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto Maria and the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, lovely room.
Stayed 2 nights in Mar 2024
Response from Andy - Reception Manager on Mar 10, 2024
Hi Sue, Thank you so much for taking the time to leave your great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

8/10 Good

Robert

Stayed 2 nights in Mar 2024
Response from Kevin- Front Office Management on Mar 28, 2024
Hi RobertThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

JAMIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all really friendly and helpful, the room was perfect for a 2 night stay and the little kitchen in the cupboard makes such a difference. Very clean and ideally situated for food, drink and shopping, we will definitely stay here again 😊
Stayed 2 nights in Mar 2024
Response from Andy - Reception Manager on Mar 6, 2024
Hi Jamie, Thank you so much for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, from the email I received when I booked asking if I needed anything, to the check in staff asking about my plans to see if I needed help, to the room service staff being friendly and helpful when I saw them. As I checked out, a staff member was helping another guest arrange activities for the day and was looking up opening times and transport. Every interaction I had with the staff was spot on and above expectations. The room was great, comfortable, comfy bed, lots of cushions, clean, warm and quiet. I don't understand the kitchenette thing in a hotel room, but it was nice to have the fridge to keep some beers in! There are even ice machines out in the corridors. Very good location, close to the centre so easy to get around, but quiet on the street. Very happy with my visit, it's a great hotel and I will happily stay here again next time I visit Liverpool.
Stayed 1 night in Mar 2024
Response from Kevin- Front Office Management on Mar 6, 2024
Hi ChrisThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us and great to hear you would return.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kevin- Front Office Management on Mar 6, 2024
Hi JustinThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kevin- Front Office Management on Mar 6, 2024
Hi KieranThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff weee really helpful. We arrived early and they helped us out by early check in. Would stay agai
Stayed 2 nights in Mar 2024
Response from Kevin- Front Office Management on Mar 5, 2024
Hi NeilThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Marvah

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved our stay!!
Stayed 3 nights in Feb 2024
Response from Kevin- Front Office Management on Mar 3, 2024
Hi MarvahThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, hotel had great facilities and was very clean. One of, if not the, best hotel in Liverpool!
Stayed 2 nights in Feb 2024
Response from Andy - Reception Manager on Feb 25, 2024
Hi Matthew, Thank you so much for leaving a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kevin- Front Office Management on Feb 22, 2024
Hi MollyThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely
Stayed 2 nights in Feb 2024
Response from Kevin- Front Office Management on Feb 20, 2024
Hi AdrianThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Clarke Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel walking distance to shops great family room staff very friendly and helpful
Stayed 3 nights in Feb 2024
Response from Kevin- Front Office Management on Feb 21, 2024
Hi ClarkeThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Loved the room and facilities. Local to shopping and eating. Will definitely stay again
Stayed 1 night in Feb 2024
Response from Kevin- Front Office Management on Feb 21, 2024
Hi ,MonikaThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wide range of eating facilities all around, despite none being offered at the hotel itself. I went Greek (we are in a Port City after all, and Thai; Aros was even recommended by a rival eatery. The skewers and sweets were like being back in the Port ot Athen (Pireus?)
Stayed 1 night in Feb 2024
Response from Andy - Reception Manager on Feb 12, 2024
Hi Gordon, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and reception staff were great
Stayed 2 nights in Feb 2024
Response from Kevin- Front Office Management on Feb 12, 2024
Hi PaulThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location.
Stayed 3 nights in Feb 2024
Response from Kevin- Front Office Management on Feb 6, 2024
Hi HeatherThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

8/10 Good

David, Hemel Hempstead

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kevin- Front Office Management on Feb 6, 2024
Hi DavidThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in this hotel. Very close to nightlife if that’s what you are in too. Friday and Saturdays are very busy !
Stayed 3 nights in Jan 2024
Response from Kevin- Front Office Management on Feb 2, 2024
Hi LouiseThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, really friendly staff and a lovely room with a mini-kitchen which was super useful. The staff were wonderful - extremely helpful, friendly and with lots of local knowledge and recommendations. Would definitely stay again.
Stayed 3 nights in Jan 2024
Response from Andy - Reception Manager on Jan 31, 2024
Hi Daniel, Thank you so much for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

8/10 Good

John

Booked superior room to have a little more room to hang out in but was in loft space so sloped walls meaning floor space big but practical space compromised by lack of head room, so constantly feeling like when you turn round you might bang your head. Some will absolutely love the quirkiness so appreciate it depends what you like
Stayed 2 nights in Jan 2024
Response from Andy - Reception Manager on Jan 30, 2024
Hi John, Thank you for taking the time to leave a good review, we are so happy to see you enjoyed your stay with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Jeylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very lovely and the room itself was so clean and cozy!
Stayed 2 nights in Jan 2024
Response from Andy - Reception Manager on Jan 26, 2024
Hi Jeylan, Thank you so much for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay here for our anniversary, the staff were lovely from start to finish, letting us check in early because our room was ready and leaving us some chocolate in our room for our anniversary. Also loved the hotel room, comfy bed, and great location near lots of restaurants and bars. Thank you for a wonderful stay :)
Stayed 1 night in Jan 2024
Response from Andy - Reception Manager on Jan 19, 2024
Hi Claire, Thank you so much for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, very comfortable bed, helpful staff.
Stayed 1 night in Jan 2024
Response from Andy - Reception Manager on Jan 18, 2024
Hi David, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff where amazing would recommend
Stayed 1 night in Jan 2024
Response from Andy - Reception Manager on Jan 11, 2024
Thank you for taking the time to leave a great review we are so happy to see you enjoyed your stay with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at The Resident. Small double adequate but may go for bigger room next time. Great staff and very clean. would highly recommend
Stayed 1 night in Jan 2024
Response from Andy - Reception Manager on Jan 11, 2024
Thank you for taking the time to leave a great review we are so happy to see you enjoyed your stay with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Lian

Stayed 2 nights in Jan 2024
Response from Andy - Reception Manager on Jan 11, 2024
Thank you for taking the time to leave a great review we are so happy to see you enjoyed your stay with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Andy - Reception Manager on Jan 8, 2024
Hi Veronica, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Andy - Reception Manager on Jan 8, 2024
Hi Nicholas, Thank you for taking the time to leave a good review, we are so happy to see you enjoyed with us & we hope to welcome you back again soon !Kind regards, Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and perfect stay!
Stayed 2 nights in Oct 2023
Response from Kevin- Front Office Management on Jan 2, 2024
Hi GeorgeThank you for taking the time to leave a nice review for us, we are so happy you had a great stay and enjoyed your time with us.I will be sure to pass your kind review onto the team, we look forward to welcoming you back again very soon!Kind Regards,Kevin- Front Office ManagementThe Resident Liverpool

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Location
We came to meet friends & have a night out in Liverpool. Fabulous location, great for bars & restaurants. Everything was on the doorstep. The receptionists were really helpful & friendly. The rooms were very clean & comfortable.
Stayed 1 night in Dec 2023
Response from Andy - Reception Manager on Dec 30, 2023
Hi Karen, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Absolutely fantastic. Beautiful hotel, very warm welcome, staff really went above and beyond. Hotel room was very modern, clean, spacious and comfortable. One of the very best hotels I have ever stayed in my life. Great for kids and families. Perfect location, very central. Would highly recommend.
Stayed 1 night in Dec 2023
Response from Andy - Reception Manager on Dec 30, 2023
Hi Mark, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Konrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Andy - Reception Manager on Dec 30, 2023
Hi Konrad, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Tell Darius on the desk to get his head up to greet guests so they are not standing around, then get asked by him 'are you ok there?' Otherwise - the hotel was perfect. Would stay there again.
Stayed 1 night in Dec 2023
Response from Andy - Reception Manager on Dec 30, 2023
Hi Richard, Thank you for taking the time to leave a review. I do feel the rating you have given is a bit harsh for the reasons provided. Especially, as you go on to mention the hotel was perfect & you would stay there again. I understand something like this can bring a sour taste during a guest's stay, we take this on board as we are always looking to improve the service we provide here. We do hope to see you back again with us soon. Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for time in the city. No restaurant but that's not necessary as restaurants for breakfast and dinner all around. Convenient position for centre of Liverpool. Great staff. Kitchenette in room. Great tea making facilities. Molton Brown products in bathroom. Outside hotel very busy nightlife going on but no noise in hotel. On street dirty but so much partying going on in centre it happens. Second time we've stayed there and would use again
Stayed 2 nights in Dec 2023
Response from Andy - Reception Manager on Dec 30, 2023
Hi Karen, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, brilliant staff.
Love this hotel right in the center of the city. The staff make it though. They are friendly, helpful and nothing is too much for them. Always try to stay here when in the city.
Stayed 2 nights in Dec 2023
Response from Andy - Reception Manager on Dec 30, 2023
Hi Francis, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Andy - Reception Manager on Dec 30, 2023
Hi Craig, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool

10/10 Excellent

Andrew, Stoke on Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Gem of a hotel, easily walkable from Lime Street and then on to the main tourist bits and shopping. Friendly, polite and helpful staff. Room was spotless and the rainfall shower with Molton Brown toiletries were an added bonus.
Stayed 1 night in Dec 2023
Response from Andy - Reception Manager on Dec 30, 2023
Hi Andrew, Thank you for taking the time to leave a great review, we are so happy to see you enjoyed your time with us & we hope to welcome you back again soon !Kind regards,Andy - Reception ManagerThe Resident Liverpool