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This was our first stay at Pullman Liverpool. We dropped our bag off earlier in the day and the reception staff were very friendly and efficient. Our room was superb, very clean and had everything we needed but the view!!! It was absolutely amazing - looking out over the Mersey. The bar area was lovely and we easily found a seat - even though the hotel was full of gymnasts! The proximity to the M & S arena was the reason for our choice and we chose correctly.
The ONLY thing which stopped us saying it was perfect was the staff in the dining room at breakfast. The girl who showed us to a table was clearly cross that we wanted another one and she didn't explain how we should get our breakfast. We had to stop a waitress to ask for tea. The whole dining room staff looked and sounded miserable and that is not what you want from the hospitality industry.
Very good hotel close to everything and easy to park the car. The staff were very friendly and welcoming.
The room was basic but comfortable and clean. Could do with better pillows though.
This is an ok hotel and in good walking distance to the city centre. Our room was unfortunately not clean with a stain on the pillow and hair on the side table. We were offered another clean of the room, but no change of room or discount. Staff were very friendly overall.
The room was spotless and a very nice hotel in general
Rhys
Stayed 2 nights in Feb 2024
Response from Chris Klein on Feb 5, 2024
Dear Rhys,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and that your room was spotless. Your kind words are greatly appreciated. We value your input as we strive to provide an exceptional experience for all our guests.Thank you once again for choosing Pullman Liverpool. We look forward to welcoming you back in the future.Warm Regards,Chris KleinGuest Experience ManagerPullman Liverpool
We had two nights at the Pullman Liverpool and loved it. The hotel was clean, relatively new and had all we needed for a great break. All staff were great but particularly Paul, Rebecca and Lou were fabulous and enhanced our stay with their friendly attitudes. Would definitely recommend and return there.
It’ll be fine. This is a good location if you don’t need to be plopped in the middle of city center and like walking.
Good water pressure in the shower.
Staff wasn’t particularly friendly, but that’s basically everywhere except at 5-star hotels (of which there are none in Liverpool). Remember that the north is even less smiley than the rest of the country and it’ll be fine.
Fantastic hotel, right next to the M&S arena should there be a show on, 5mins from Albert dock and 10mins from Liverpool one (maximum)
Hotel was clean, comfy and staff excellent. Loved it
Beautiful Hotel, Very friendly an welcoming staff. Very comfortable rooms, Beautiful breakfast with a massive choice. Great location and a well priced car park next door which took all the hassle away from the visit. Looking forward to staying at this hotel again.
Super location, right beside M&S Bank Arena. Staff friendly and welcoming. Really enjoyed breakfast. Had a pizza that wasn’t so good, but this was dealt with be the restaurant floor manager. Would go back
Hotel was very clean and modern. Staff were very friendly and there to help you unlike some hotels. It’s a bit of a walk into Liverpool but great for access to the Liverpool Wheel, Albert Dock and the arena. About a 15 minute walk to the start of Liverpool ONE. Would recommend to anyone. Very fair price (if not under priced to be honest) would pick this over others if visiting again due to the easy and amazing experience at this hotel.
A really comfortable, efficient, friendly and convenient stay for the Liverpool ACC. Great value for money, the whole place felt a much higher standard than I paid for (but I did book almost 6 months in advance of my stay).