Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews of Pullman Liverpool

4 out of 5
Pullman Liverpool
Monarchs Quay, Liverpool, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 749 out of 1003 reviews" "
Rating 8 - Good. 193 out of 1003 reviews" "
Rating 6 - Okay. 38 out of 1003 reviews" "
Rating 4 - Poor. 13 out of 1003 reviews" "
Rating 2 - Terrible. 10 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel , staff friendly and very helpful , enjoyed our stay
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and polite staff. Lovely hotel. Would definitely recommend.
Stayed 1 night in Mar 2024

8/10 Good

Betty

Liked: Cleanliness, amenities, property conditions & facilities
This was our first stay at Pullman Liverpool. We dropped our bag off earlier in the day and the reception staff were very friendly and efficient. Our room was superb, very clean and had everything we needed but the view!!! It was absolutely amazing - looking out over the Mersey. The bar area was lovely and we easily found a seat - even though the hotel was full of gymnasts! The proximity to the M & S arena was the reason for our choice and we chose correctly. The ONLY thing which stopped us saying it was perfect was the staff in the dining room at breakfast. The girl who showed us to a table was clearly cross that we wanted another one and she didn't explain how we should get our breakfast. We had to stop a waitress to ask for tea. The whole dining room staff looked and sounded miserable and that is not what you want from the hospitality industry.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you’re in downtown Liverpool!
Stayed 1 night in Mar 2024

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 3 nights in Mar 2024

10/10 Excellent

Eleni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thank you very much staff very good professional communicative and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a room with panoramic views over the River Mersey
Stayed 1 night in Mar 2024

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern hotel. Quiet, as it's not in the city centre.
Stayed 3 nights in Feb 2024

10/10 Excellent

Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were wonderfully polite, informative and they all smiled which is so unusual these days.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel close to everything and easy to park the car. The staff were very friendly and welcoming. The room was basic but comfortable and clean. Could do with better pillows though.
Stayed 1 night in Feb 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
The concierge, Jack, was amazing - communicative, very accommodating and helpful. The hotel was calm and clean and lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Hendrik

Disliked: Cleanliness
This is an ok hotel and in good walking distance to the city centre. Our room was unfortunately not clean with a stain on the pillow and hair on the side table. We were offered another clean of the room, but no change of room or discount. Staff were very friendly overall.
Stayed 1 night in Feb 2024

10/10 Excellent

Dominic

Stayed 2 nights in Feb 2024

10/10 Excellent

Nizar

Travelled with partner
Liked: Amenities
Clean and very kind and helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Rhys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and a very nice hotel in general
Stayed 2 nights in Feb 2024
Response from Chris Klein on Feb 5, 2024
Dear Rhys,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be very nice and that your room was spotless. Your kind words are greatly appreciated. We value your input as we strive to provide an exceptional experience for all our guests.Thank you once again for choosing Pullman Liverpool. We look forward to welcoming you back in the future.Warm Regards,Chris KleinGuest Experience ManagerPullman Liverpool

10/10 Excellent

Johm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Exhibition Centre Liverpool. Saves hassle preparing for events early in the morning.
Stayed 2 nights in Jan 2024
Response from Chris Klein on Feb 5, 2024
Dear Johm,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Chris Klein on Feb 5, 2024
Dear Steven,Thank you for your perfect score! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

10/10 Excellent

Iona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chris Klein on Feb 5, 2024
Dear Iona,Thank you for your perfect 10! We hope to welcome you back soon.Kind RegardsChris KleinGuest Experience Manager

6/10 Okay

Nicholas

Stayed 2 nights in Dec 2023

6/10 Okay

Arash, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for a town like liverpool.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two nights at the Pullman Liverpool and loved it. The hotel was clean, relatively new and had all we needed for a great break. All staff were great but particularly Paul, Rebecca and Lou were fabulous and enhanced our stay with their friendly attitudes. Would definitely recommend and return there.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the Arena concert
Walking distance to the Arena for an evening concert. Good location away from the centre which is still within easy reach.
Stayed 1 night in Dec 2023

10/10 Excellent

Lara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing, very clean , modern and affordable, will definitely stay again
Stayed 1 night in Dec 2023

8/10 Good

Mariestella

Liked: Cleanliness, property conditions & facilities, room comfort
Liverpool is English for always raining.
It’ll be fine. This is a good location if you don’t need to be plopped in the middle of city center and like walking. Good water pressure in the shower. Staff wasn’t particularly friendly, but that’s basically everywhere except at 5-star hotels (of which there are none in Liverpool). Remember that the north is even less smiley than the rest of the country and it’ll be fine.
Stayed 2 nights in Dec 2023

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class, first time staying. Will use again
Fantastic hotel, right next to the M&S arena should there be a show on, 5mins from Albert dock and 10mins from Liverpool one (maximum) Hotel was clean, comfy and staff excellent. Loved it
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
This is a great hotel. The room is excellent, the food is very good,and the staff were very welcoming and extremely helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
🎵We loved it….yeah, yeah,yeah🎶
Very comfortable, very quiet, excellent location, competitive price, will definitely use again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast delicious and bed very comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Rupert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman Liverpool
used as base before joining vessel
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Beautiful Hotel, Very friendly an welcoming staff. Very comfortable rooms, Beautiful breakfast with a massive choice. Great location and a well priced car park next door which took all the hassle away from the visit. Looking forward to staying at this hotel again.
Stayed 1 night in Dec 2023

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

joanna

Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location
Super location, right beside M&S Bank Arena. Staff friendly and welcoming. Really enjoyed breakfast. Had a pizza that wasn’t so good, but this was dealt with be the restaurant floor manager. Would go back
Stayed 1 night in Dec 2023

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

d

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Anne

Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Perfect for arena!
Hotel was very clean and modern. Staff were very friendly and there to help you unlike some hotels. It’s a bit of a walk into Liverpool but great for access to the Liverpool Wheel, Albert Dock and the arena. About a 15 minute walk to the start of Liverpool ONE. Would recommend to anyone. Very fair price (if not under priced to be honest) would pick this over others if visiting again due to the easy and amazing experience at this hotel.
Stayed 1 night in Nov 2023

8/10 Good

Shirley

Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really comfortable, efficient, friendly and convenient stay for the Liverpool ACC. Great value for money, the whole place felt a much higher standard than I paid for (but I did book almost 6 months in advance of my stay).
Stayed 2 nights in Nov 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good parking, the location is fantastic and the hotel room was lovely. Friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Jennifer

Stayed 1 night in Nov 2023

10/10 Excellent

Balbir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable. Within easy walking distance of Albert docks.
Stayed 2 nights in Nov 2023

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Another good stay at this very good hotel. Great location, easy & discounted parking, good rooms, good food, good service.
Stayed 1 night in Nov 2023

10/10 Excellent

Lianne

Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vibrant Liverpool
Had a fabulous first visit to Liverpool and to the Pullman Hotel. Will certain do it all again soon!
Stayed 3 nights in Nov 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Lovely stay. Super comfy beds and the rooms were immaculately clean. Would definitely stay again
Stayed 1 night in Nov 2023