Superior Room, 1 Double Bed, Non Smoking | Pool
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Reviews of Liverpool Aigburth Hotel, Sure Hotel Collection by BW

3 out of 5
Liverpool Aigburth Hotel, Sure Hotel Collection by BW
3 Aigburth Drive, Liverpool, England

Reviews

7.4

Good

Rating 10 - Excellent. 114 out of 443 reviews" "
Rating 8 - Good. 177 out of 443 reviews" "
Rating 6 - Okay. 79 out of 443 reviews" "
Rating 4 - Poor. 45 out of 443 reviews" "
Rating 2 - Terrible. 28 out of 443 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Decent for the price, easy parking
For the price this is a good find, bar was closing when we got there so limited in that respect, room was decent albeit a little dated, small bathroom. But very decent for the price
Stayed 1 night in Apr 2023

6/10 Okay

Simon

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Wedding noise meant we had to be moved room even though when i checked in i was assured we would not be disturbed by the noise. In reality our room was right over the wedding disco and the noise was awful.
Stayed 2 nights in Apr 2023

6/10 Okay

Paul

Stayed 2 nights in Apr 2023

10/10 Excellent

alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liverpool overnighter
Lovely hotel in the park but only 5 minute walk to Lark lane for bars and restaurants. Nice room, great bar, hope to stay again
Stayed 1 night in Apr 2023

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service
Peaceful spot
Friendly welcome - offered to carry bags. Faded elegance. Very quiet ( except for squeaky doors) . Great breakfast with great views. Just missing a garden and lounge. Would definitely stay again.
Stayed 3 nights in Apr 2023

2/10 Terrible

Paul

Disliked: Staff & service
Stayed 3 nights in Apr 2023

6/10 Okay

Kerry

Liked: Cleanliness, staff & service, room comfort
Rooms were small but clean and well laid out with everything you need. The telephone didn’t work which wasn’t a problem. The staff were very helpful and friendly. Breakfast was good but a bit greasy and felt that the lake of self service let it down but overall was good. My only issue was the other guests were so very noisy that kept us up all night the first night with no respect for other guest. I feel that there should be a quiet notice. This really spoilt out stay. And if the telephone was working we would have rang reception to complain.!
Stayed 2 nights in Apr 2023

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Stayed 1 night in Feb 2023

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff we met were lovely and accommodating - they really went above and beyond for us which we really appreciate.
Stayed 1 night in Feb 2023

2/10 Terrible

Vijaya

Disliked: Cleanliness, staff & service, property conditions & facilities
The noise from the central heating pipes were so loud that I had to be moved to another room at 1 am. The cleanliness of the rooms was not acceptable. The receptionist checking me in was more interested in talking to her colleague than attending to me. I did speak to Tim, the duty manager and he agreed to provide partial monetary compensation which was honourable but I would rather have had a good night’s sleep!
Stayed 1 night in Jan 2023

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away with the Girls
Great weekend away with the girls, loved the room and the beds were lovley and comfy. Staff so friendly and helpful on the reception and at the bar. Cannot fault anything !
Stayed 1 night in Jan 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel in a good location in Liverpool near a lively park. We paid 10 pounds total to park in the lot for 2 days, very convenient. The glass restaurant was very nice and open for drinks after dinner. Breakfast was included and was a nice start to our days. Staff very helpful and friendly.

4/10 Poor

Dewi

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't bother
At £168 odd for a nite I'd say a complete rip off. Parking extra and breakfast. Aimed at tourist market who don't have a clue. I travel up and down the country week in week out. This hotel was worth £80 per nite max!
Stayed 1 night in Dec 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Stay in Liverpool
This Hotel is located overlooking Sefton Park and close to Lark Lane and GreenBank Student accommodation which is why we chose it. Very friendly service. Impressive building, needs some brushing up, but generally clean very comfortable room. Great breakfast room at the front overlooking the park. We will sty here again.
Stayed 2 nights in Nov 2022

6/10 Okay

ROBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is advertised as 'Liverpool City Centre' - but by no stretch of the imagination can it be realistically described as such. It is more than TWO MILES from the City Centre and should be identified accordingly.
Stayed 2 nights in Oct 2022

8/10 Good

Robert

Stayed 1 night in Oct 2022

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to stay in a quirky old hotel. I didn't know they had weddings there but that area looked beautiful. It was a bit noisy over night, and our room was a little cramped. The beds were a bit creaky byt comfy enough to stay in for one night. All of the staff were really friendly
Stayed 1 night in Sep 2022

10/10 Excellent

Vivak

Stayed 1 night in Sep 2022

10/10 Excellent

judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for one nights stay
Stayed 1 night in Aug 2022

8/10 Good

Lance

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

gareth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel on the Park
Friendly and helpful staff. Beautiful location.
Stayed 3 nights in Aug 2022

10/10 Excellent

Milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Very good value, the room was big and the bathroom very clean with a powerful shower. Breakfast was excellent, buffet style with plenty of choice. Friendly staff. Only criticism was the heat, for safety reasons the window could not be opened wide. There were 2 fans in the room but in the recent heat they were not sufficient. A fridge in the room would be useful. The location was ideal, we were staying to attend a Graduation at the Philharmonic Hall which was a short taxi ride away. Lark Lane is a short walk away with a choice of restaurants.
Stayed 1 night in Jul 2022

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Warm welcome on arrival, girl on reception very nice and helpful. Quiet location, big park across the road. Property really clean and fantastic breakfast.
Stayed 1 night in Jul 2022

6/10 Okay

Sandra

Stayed 1 night in Jul 2022

10/10 Excellent

William

Stayed 1 night in Jun 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for Sefton Park events.
Nice hotel near Sefton Park. Rooms small but comfortable and the staff are very helpful.
Stayed 2 nights in Jun 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean and comfortable
This was a one night stay to collect daughter from Uni. Excellent value, clean and great location. It is dated but clean and comfortable
Stayed 1 night in Jun 2022

10/10 Excellent

Ashley

Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nice but dated
We arrived at the hotel around 1pm which we acknowledge was early. Having travelled from Birmingham we used the facilities and went into the town centre. We arrived back at the hotel at around 3.30pm and our room was not ready. Check in is 3pm. It was explained to us the hotel had some problems with housekeeping. We were advised we could wait in the bar and were offered complimentary drinks. Having waited almost an hour we were eventually told our room was ready. On entering the room it was bright and spacious. We had a kinged size and 2 single beds. The king sized bed was comfortable however just from looking at the made up single beds we could see that they dipped in the middle which made for 2 uncomfortable nights for our children. The bathroom was spacious with good sized shower. We noted the windows and doors of the hotel were dirty and appeared to have not been cleaned for weeks. The outer housing of the shower was also dirty. There were not many staff onsite and the receptionist appeared to double as the bar tender. However, they were kind and courteous. We appreciate it was Jubilee week and staff may have been thin on the ground. Would we stay hear again, maybe but only as a last resort. It is clear to see this must have been a lovely hotel in its day, however, as with most Best Western hotels the decor is dated. We appreciate this is a 3 star hotel and you get what you pay for however one would still expect a better degree of cleanliness.
Stayed 2 nights in Jun 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and assisted when room was fully booked.
Stayed 1 night in May 2022

10/10 Excellent

Kerrie-Louise

Stayed 1 night in May 2022

10/10 Excellent

K

Stayed 4 nights in May 2022

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, great location and helpful staff
Very happy with our stay at the hotel. Friendly and helpful staff. The room looked as if it had been renovated fairly recently and was in very good order throughout. Beds comfortable with a nice outlook over a courtyard. Nice to hear morning birdsong in a city hotel! Dog-friendly too which is an absolute must for us and a reasonable dog surcharge. It annoys me when a hotel adds £30 a night for a dog!! This hotel was just £15 - so reasonable. Excellent location too on edge of big and beautifl Sefton Park and near Lark Lane where there are multiple eating options. Very impressed overall and wouls certainly/happily stay again
Stayed 1 night in Apr 2022

2/10 Terrible

Lee

Stayed 1 night in Apr 2022

6/10 Okay

conroy

Travelled with partner
The location was excellent and it has good parking. The room was basic and not that clean. The fittings eg the toilet roll holder and curtain holders were hanging out of the wall, where the rawl plugs had come loose. Minimal maintenance would have fixed these. There was no hot water from the shower
Stayed 1 night in Apr 2022

4/10 Poor

Ian

Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are not clean enough
We had 2 rooms between 4 of us. In our room, the view of the park was nice and the towels were good. Those are the only good things really. The rubbish from the previous guests was still in the bin, including pot noodles etc. The bed was not comfortable and there were several inches of bare mattress on my husband's side when he went to get in, the sheet wasn't wide enough for a double bed, and there was enough dust on top of the tissue box holder in the bathroom to write in. All 3 mirrors in our room had dirty marks on and weren't cleaned / or not enough anyway. In the room my children were in, it had not been vacuumed at all - on the floor we found several metal screws, a hair slide, and lots of TOE NAIL CLIPPINGS, all in plain sight, eeewww! And a used tissue in one of the bedside drawers. Just basic stuff that the cleaners should be doing! The breakfast was fine, but the mini fridge that the milk jug etc was in needs a good clean - the door of it was dirty, it wasn't clean under the jug itself - crystallised milk etc there - just not good enough, and I NEVER normally write reviews, but it looks like all the previous ones I'd seen about cleanliness being an issue were right. We only needed somewhere to lay our heads for one night and were only there 14 hours all in all, but if we'd been staying longer we would have done something about it at the time. The check in staff we met were nice and friendly.
Stayed 1 night in Apr 2022

8/10 Good

Mark de

Travelled with partner
Liked: Staff & service, amenities
the hotel was a little tired but the staff and general ambience and particularly the excellent breakfast was very good.
Stayed 2 nights in Mar 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid at all costs
Pros: None. Cons: Not been updated since around the 60s. Lovely sound of the plumbing 24/7. What can only be described as a loud generator noise going on and off 24/7. No bar or restaurant despite being advertised here. Rooms falling apart. Bottom line: No idea where positive reviews are coming from but I've stayed in around 90 different hotels in 4 years and this is by far the worst I've booked.
Stayed 3 nights in Mar 2022

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

KATHARINE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2022

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Reasonably OK, but a little tired.
Stay was comfortable and generally OK. We have stayed at the hotel before and the room we got this time was definitely smaller and less comfortable than last time. The whole hotel is a little 'tired' and in need of a refresh (broken tiles, leaky taps, broken hooks etc etc.). Our stay was spoiled slightly by the (very loud) fire alarm that went off at a little after 6am and then again at 7.30am unnecessarily. No explanation or apology was given for this.
Stayed 1 night in Feb 2022

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Had a nice stay here, staff are so lovely and helpful and make you feel very welcome Room.lovely and clean .
Stayed 1 night in Feb 2022

10/10 Excellent

Zana

Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Night in Liverpool
Great location with good local amenities. Nice park. Room was tiny. Shower was disappointing. Breakfast was very nice.
Stayed 1 night in Feb 2022

10/10 Excellent

Conor

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021