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Reviews of Holiday Inn Express & Suites Conway, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Conway, an IHG Hotel
2330 Sanders Road, Conway, AR

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 470 reviews" "
Rating 8 - Good. 126 out of 470 reviews" "
Rating 6 - Okay. 55 out of 470 reviews" "
Rating 4 - Poor. 27 out of 470 reviews" "
Rating 2 - Terrible. 29 out of 470 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet room. Extensive breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean property, great shower, and really good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stores and restaurant.
Stayed 2 nights in Apr 2024
Response from Management on Apr 13, 2024
We appreciate your feedback and want to thank you for staying with us while in Conway. We hope to see you again soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with friendly staff.
Stayed 1 night in Apr 2024
Response from Management on Apr 13, 2024
We appreciate your review and are pleased to know you enjoyed your stay with us. We look forward to welcoming you back on a return visit soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay.
Stayed 1 night in Apr 2024
Response from Management on Apr 13, 2024
It truly is rewarding to know our guests have enjoyed their experience with us. We look forward to welcoming you back again soon.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 13, 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Ryan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Management on Apr 13, 2024
Thank you for staying with us. We hope to welcome you back again soon.

8/10 Good

Larry, Houston

Stayed 1 night in Mar 2024
Response from Management on Apr 13, 2024
Thanks for staying with us while in Conway. We hope to see you again soon.

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this Holiday Inn a few times before. Unfortunately this wasn't the best experience. I got a suite because I was bringing my mother. The room was supposed to have a balcony, it didn't and the TV wasn't working. I don't think the TV was the hotels fault but paying more, we expected more. The breakfast wasn't very good either. The room was clean and the staff were nice. I always love the beds at any Holiday Inn. I do think the rooms are overpriced for being behind a Walmart. When the hotel next to it is so much cheaper.
Stayed 1 night in Feb 2024
Response from Management on Apr 13, 2024
We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel seemed very new. It was clean with comfortable beds, good pillows and awesome sheets.
Stayed 1 night in Feb 2024
Response from Management on Apr 13, 2024
Thank you for choosing to stay with us while in Conway. We are pleased to know you enjoyed your stay with us. We look forward to seeing you again soon!

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, maybe a couple of more towels in the room? The hotel was recently renovated and breakfast was good.
Stayed 2 nights in Feb 2024
Response from Management on Apr 13, 2024
Thank you for choosing to stay with us while in Conway. It truly is rewarding to know our guests have enjoyed their stay. We look forward to welcoming you back again soon!

10/10 Excellent

Lonika

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place will definitely stay again
Stayed 1 night in Jan 2024
Response from Management on Apr 13, 2024
We appreciate your review and look forward to seeing you again!

4/10 Poor

Holly

Travelled with family
Liked: Cleanliness
We had a room on the second floor. We had what sounded like a herd of buffalo in the room above us. We waited until after 10:00 to call the front desk only to find out the phone in the room didn't work. We called from cell phone and they said they would take care of it. This went on until approx 1:00 AM and then started again approx 6:30 AM. We were very disappointed in the hotel allowing this behavior. We stay at Holiday Inns regularly, but this will be the last time.
Stayed 2 nights in Feb 2024
Response from Management on Apr 13, 2024
We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Scarlett

Liked: Cleanliness
We had a sleepover next door and it was very loud even after calling the office. We were there for a volleyball tournament and had to get up at 5:30. Breakfast was still not ready at 6:45 even though it was supposed to be available at 6:30.
Stayed 1 night in Feb 2024
Response from Management on Apr 13, 2024
We certainly apologize for the issues you encountered during your stay with us. We hope you will give us another opportunity in the future to show you your unsatisfactory stay was an exception.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and big room. Staff was very helpful!
Stayed 1 night in Feb 2024
Response from Management on Apr 13, 2024
We are pleased you enjoyed your stay with us. We look forward to welcoming you back again soon!

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a location that is perfect for the area. Dinning, shoping and movies
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Tanya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Rosa

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and Wonderful Breakfast
Chakira at the front desk was particularly helpful in locating a room that had very little fragrance. Fragrance triggers asthma in a member of our family. The hot breakfast in the morning featured biscuits/gravy, egg/cheese omelet, vege omelet, bacon, turkey sausage, and pancakes.
Stayed 1 night in Nov 2023

10/10 Excellent

Lonnie R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great Staff and rooms were ready and clean. Breakfast was very good.
Stayed 2 nights in Sep 2023

8/10 Good

Anthony

Stayed 1 night in Oct 2023

2/10 Terrible

Barry

Stayed 1 night in Aug 2023

2/10 Terrible

Yves

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
What a joke!
The worst check in! I arrived at 3.30pm, was told the room wasn’t ready yet and it would take just about 15 minutes! By 5pm I was so annoyed that I requested a room any room so it was given to me but not the room I requested when I made the reservation 5 weeks before my trip!
Stayed 1 night in Sep 2023

2/10 Terrible

Brittany

Stayed 1 night in Sep 2023

2/10 Terrible

Laura

Stayed 1 night in Sep 2023

6/10 Okay

DENNIS, STAR CITY

Travelled with family, Business traveller
From the outside it appears to be a new vibrant hotel, once inside your greeted with subpar remodeling and lackluster service. The rooms are decent, clean and cool, however nothing is built correct likely due too cheap labor. If your just staying one night and moving on, then it's not bad.
Stayed 1 night in Sep 2023

8/10 Good

Kyke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Kenneth

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Under construction and also got a screw in my tire from there. My tires weren’t a week old yet. The stored everything at every opening.
Stayed 1 night in Aug 2023

10/10 Excellent

Danielle

Stayed 1 night in Aug 2023

10/10 Excellent

Beth

Stayed 2 nights in Aug 2023

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Bad
Stayed 2 nights in Aug 2023

10/10 Excellent

Dylan

Stayed 1 night in Aug 2023

6/10 Okay

Jesus

Travelled with family
Liked: Room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

William

Liked: Amenities, property conditions & facilities
Clean rooms and good area
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff very helpful. We didn’t know they were doing a remodel .rooms were half finished, dust and workers everywhere….🙃
Stayed 1 night in Jul 2023

6/10 Okay

Martina

Travelled with partner
Liked: Staff & service
Will nice once finished with the remodel
Stayed 1 night in Jul 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Good, but lacking in the eco-friendliness dept.
Overall, nice. Breakfast was pretty good. However, they aren't scoring high on the eco-friendliness portion of the review. All the plates and cups at breakfast were styrofoam and the utensils were all one-time use, plastic. I expect more out of a hotel with such a good reputation.
Stayed 1 night in Jul 2023

8/10 Good

Diane

The property is under construction, not a nice smell , I tripped on tile in breakfast area, not to safe .
Stayed 1 night in Jul 2023

8/10 Good

Martina

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff was wonderful
Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was welcoming and the was convenient to where we going
Stayed 2 nights in Jul 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service
The staff is phenomenal! Friendly and helpful. Property is under renovation. Common areas not too clean but room was great. I will stay again
Stayed 3 nights in Jul 2023

10/10 Excellent

Ricky

Stayed 1 night in Jul 2023

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Awesome 5 star all the way ! Clean,even during a remodel, friendly just an excellent choice!
Stayed 1 night in Jun 2023

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jun 2023