Seasonal outdoor pool, open 10:00 AM to 8:00 PM, pool umbrellas

Reviews of Country Inn & Suites by Radisson, North Little Rock, AR

2.5 out of 5
Country Inn & Suites by Radisson, North Little Rock, AR
120 West Pershing, North Little Rock, AR

Reviews

6.2
Rating 10 - Excellent. 140 out of 597 reviews" "
Rating 8 - Good. 115 out of 597 reviews" "
Rating 6 - Okay. 121 out of 597 reviews" "
Rating 4 - Poor. 100 out of 597 reviews" "
Rating 2 - Terrible. 121 out of 597 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Joe, Boca Ratón

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s many transients around the corner… not sure how you could resolve this issue.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Dear Joe,We appreciate you bringing this concern to our attention. The safety and comfort of our guests are our top priorities. Your feedback is valuable, and we will continue to assess and address any challenges to uphold our commitment to providing a pleasant stay. We hope to welcome you back soon.Sincerely, Hotel Manager

4/10 Poor

Rebekah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice but the rooms were dirty, the sink was broken because the drain pipe wouldn’t stay connected and leaked all over, there was a very strong smell in the lobby as though they were trying to cover something, there were outlets that were broken and one wall that didn’t work until they flipped a breaker. When booking the pictures online made the property look a lot nicer than it actually was, the outdoor pool wasn’t open because it was spring, but not sure if I’d let my kids swim in it if it was open.. When we drove in the nearby motel had several people loitering outside and it made me feel unsafe. The first night several car alarms went off, gratefully nothing ever happened to our car.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Rebekah,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

10/10 Excellent

Daniel

Liked: Staff & service
The Front Desk Clerk gave me 2 pairs of solar eclipse viewing glasses upon check-in. She's awesome!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Daniel,Thank you for your stay and wonderful feedback. We're delighted that our Front Desk Clerk provided you with solar eclipse viewing glasses and made your check-in experience enjoyable. Providing excellent service and thoughtful gestures like this are important to us, and we're glad that our team members exceeded your expectations. We'll be sure to pass along your appreciation to her. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Johnathan

Travelled with family and small children
Liked: Staff & service
Old
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Johnathan,Thank you for your feedback. We apologize if you found our facilities to be outdated. Your feedback is important to us, and we appreciate your honesty. We're continuously striving to improve our accommodations, and we'll take your comments into consideration as we work to update and modernize our property. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super sweet. It was very quiet. Room was clean. Needs a little touch up here and there but very nice. Smelled very good with comfy beds and pillows. Nice waffle breakfast with other foods (not hot buffet but descent. Easy access to the Interstate. Good parking.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 4, 2024
Dear Tina,Thank you for your kind words. We're thrilled to hear that you had a pleasant stay with us. Providing excellent service and comfortable accommodations is our top priority, and we're glad that our staff made your experience enjoyable. It's wonderful to know that you found your room to be clean and quiet, with comfortable beds and pillows. We appreciate your feedback regarding the need for touch-ups, and we'll make sure to address that promptly. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Jerry

Business traveller
Disliked: Cleanliness, property conditions & facilities
Property not clean, no water in room on arrival. Warm breakfast not included & not allowed to take prepackaged items back to the room.
Response from Hotel Manager on Apr 2, 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are addressing the cleanliness issues and ensuring a more thorough cleaning process. We regret the oversight regarding the water in your room and will take immediate steps to rectify this. As for breakfast options, we will review our policies to ensure a more satisfactory experience for our guests. Your feedback is invaluable, and we hope for the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

6/10 Okay

Charles

Travelled with family
Disliked: Amenities
Very noisy and facility a little run down.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Charles,We apologize for the inconvenience you experienced during your stay. Ensuring a peaceful environment for our guests is a priority, and we regret that noise disturbances impacted your stay. Additionally, we're sorry to hear that you found our facility to be a little run down. We take feedback seriously and will address any maintenance issues promptly to improve the overall experience for our guests.Sincerely, Hotel Manager

8/10 Good

Alexis

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Dear Alexis,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was ok for a cheap motel but its outdated and not very clean
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Michael,Thank you for sharing your feedback. We appreciate your honesty about your experience. We apologize if the motel did not meet your cleanliness expectations, and we'll address this issue with our team. Your comments about it being outdated are also noted, and we'll take them into consideration for future improvements. We hope to have the opportunity to improve in the future.Sincerely, Hotel Manager

2/10 Terrible

Akshay

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was tearing apart
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Akshay,We apologize for the inconvenience you experienced with the condition of your room. Your feedback is crucial to us, and we'll address the maintenance issues promptly to ensure a comfortable stay for all our guests.Sincerely, Hotel Manager

8/10 Good

Komeshia

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Komeshia,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

William, Red Boiling Springs

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear William,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

William, Red Boiling Springs

Liked: Cleanliness, amenities
Good clean place , great customer service!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 2, 2024
Dear William,Thank you for your positive feedback. We're thrilled to hear that you found our hotel clean and enjoyed our exceptional customer service. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience soon.Sincerely, Hotel Manager

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Sonja,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Devlin

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad customer service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 7, 2024
Dear Devlin,We're sorry to hear that you had a negative experience with our customer service. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding. Please visit again.Sincerely, Hotel Manager

2/10 Terrible

Travas

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 5, 2024
Dear Guest,We're sorry to hear that you had a negative experience. Your satisfaction is important to us, and we would like to address any concerns you may have had. If you could provide more details or specific feedback about what went wrong, we would appreciate the opportunity to make things right. Your feedback is valuable, and we hope to have the chance to improve your perception in the future.Sincerely, Hotel Manager

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Beautiful room, very decor, clean, comfortable, safe, friendly. Wish breakfast was better is all. Great stay.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Roger,Thank you very much for your stay. We are excited to read such a wonderful comment about your stay. It is heartening to hear the satisfaction of our guests. The entire hotel team will be looking forward to welcoming you back soon. Sincerely, Hotel Manager

4/10 Poor

Kenny

Breakfast is a let down, no eggs/meat served.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Kenny,We appreciate your feedback regarding the breakfast experience, and we apologize for any disappointment caused by the absence of eggs and meat. We value guest input, and your comments will be shared with our team to assess and enhance our breakfast offerings. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Katlyn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Katlyn,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

10/10 Excellent

James

Business traveller
Liked: Property conditions & facilities, room comfort
Last minute stop
Great price 5 star stay
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear James,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Tequila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Tequila,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Ann

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dog friendly room
This was a good dog friendly accommodation. There was no rug and the floor seemed clean. However, the side entrance was disgusting....very dirty and smokey. Trash cans were overflowing and the parking area was trashy and dirty. There were also very few places to walk my dog. Back to the room...the beds were fine but the bathroom is in need of updating. Never my husband nor I wanted to take a shower...it was crumbling apart.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Ann,Thank you for your review. We are glad to hear that overall your experience was positive. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. We have informed the maintenance department. We will surely work on it. Please visit us againSincerely, Hotel Manager

10/10 Excellent

Caridad

Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 6, 2024
Hi Caridad,We appreciate your rating and review. Receiving an astonishing 10-star rating is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Dec 30, 2023
Dear Guest,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

Kasha

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 30, 2023
Dear Kasha, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Would pass on this at least until it gets upgraded
Currently under renovation. Rooms on either side of us being redone. Plastic wrap on hall floors and lots of plaster and dry wall on floor being tracked. Bath room shower with peeling paint and running faucet. Breakfast waffle maker and microwave biscuits. Yoghurt out if date. All styrofoam plates etc. Bed was comfortable.extra charge for pet. Cat could get behind bed and hide.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Guest,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Avery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 6, 2024
Hi Avery,Thank you for your positive feedback! We're delighted to hear that you found our motel to be consistently good in all aspects. Your satisfaction is our priority, and we look forward to serving you again in the future. Your continued support is greatly appreciated, and we're committed to maintaining the high standards that you've come to expect.

8/10 Good

Qui

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 6, 2024
Hi Qui,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 Good

Faustino

Liked: Cleanliness, staff & service, property conditions & facilities
They don’t clean the room we have to go to the front desk to ask for clean towels
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 1, 2023
Dear Faustino,We apologize for the inconvenience you experienced regarding the housekeeping service during your stay. Please be assured that this does not reflect our usual standards, and we'll address this matter with our housekeeping team to ensure better communication and timely room maintenance for our guests in the future. Hope you will visit again.Sincerely, Hotel Manager

6/10 Okay

Elizabeth, Brossard

Travelled with partner
Disliked: Cleanliness
The door to the room was missing half the paint. The ceiling tiles above the door were mussing revealing dirt. The bathroom flo9r looked it was never washed. The wall in the bathroom had dirt of unknown origins (gross). The rest of the room was ok.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Elizabeth,We apologize for the condition issues you encountered during your stay. Your feedback regarding the door paint, ceiling tiles, and bathroom cleanliness is concerning, and we're actively addressing these issues to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to provide an improved stay in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable overall. a few minor issues: the shower temperature was difficult to figure out/slightly off. also, the toilet got plugged very easily. other than that, great.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,We're glad you enjoyed your comfortable stay. Your feedback on the minor issues with the shower and toilet is valuable. We apologize for any inconvenience and will promptly address these concerns for a smoother experience in the future. Your input is appreciated, and we look forward to hosting you for another enjoyable stay.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to interstate and short drive to all downtown
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Hi Jeremy,We're glad to hear our location near the interstate and downtown met your convenience. Your feedback is appreciated, and we look forward to welcoming you back for another convenient stay in the future.

2/10 Terrible

Alicyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 21, 2023
Dear Alicyn,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Good

Beth

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager. on Nov 8, 2023
Dear Beth,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Levi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it
great hotel
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 25, 2023
Dear Levi,Thank you for your great feedback! We are so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

6/10 Okay

D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The stay was overall good everyone on the staff except for Sasha had amazing customer service. She could really use some more training. She wasn’t welcoming at all as soon we walked in she had her head down texting on her phone & it took her a minute to even acknowledge us standing there.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Guest,Thank you for your stay. We are glad to hear that, overall, you had a good experience with the staff. However, we apologize for the inconvenience you experienced. Your reviews are important to us. Sincerely,Hotel Manager

2/10 Terrible

Buffey D.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely,Hotel Manager

2/10 Terrible

John

Travelled with family
Disliked: Property conditions & facilities
The bed and a/c were good and the main room area was clean, however, the bathroom and other areas need a lot of maintenance. This room should not have been rented in its current condition. The towel rack in the bathroom had been torn out and not replaced. There was a sticky glue substance all over the countertop in the bathroom. Many areas in the room and hallway need a paint job. The curtains in the bedroom were partially falling down. The ceiling by the window is dirty. The tub and shower have numerous issues. This was room 207. Whoever is responsible for maintenance should be fired. We've been to many other Country Inn & Suites and had just been to the one in Memphis. The other have all been satisfactory to very nice. This was very disappointing. I might not ever reserve anothe room at a Country Inn & Suites.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 21, 2023
Hi John,We're grateful for your feedback on the comfortable bed and effective A/C in your room. However, our team apologizes for the maintenance issues you encountered, which do not reflect our usual standards. We'll address these concerns immediately to ensure a better experience for our guests. Your comments are invaluable as we work towards improvement. Thank you for bringing this to our attention.

10/10 Excellent

Marguerite, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 14, 2023
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

2/10 Terrible

Joe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean, bathroom had broken equipment. Front desk was not friendly or understanding to my needs.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 7, 2023
Dear Joe,We apologize for the experience you had during your stay at our hotel. Your feedback regarding the cleanliness and the condition of the bathroom is concerning, and we will address these issues promptly to ensure a better experience for our guests. Additionally, we regret that the front desk staff did not meet your expectations, and we will take steps to improve our service in this regard. If you have any further comments or details about your experience that you'd like to share, please feel free to provide them. We value your input and hope to have the opportunity to make it right in the future.Sincerely,Hotel Manager

6/10 Okay

Daniel

Disliked: Property conditions & facilities
Tv would not work and maintenence never showed up. Only one small waste basket in room.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 5, 2023
Dear Daniel,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the TV didn't work, and we're sorry that maintenance didn't address the issue promptly. We also appreciate your feedback regarding the room's amenities, including the waste basket. Your comments will be shared with our team to ensure we can make necessary improvements for a more comfortable stay in the future. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager

6/10 Okay

Elvia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sucio el piso y en el cuarto de al lado una familia con niños y parecía que tenían fiesta asta tarde y una lloradera y no se puede dormir.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Oct 3, 2023
Dear Elvia,Thanks for the stay and the feedback. Guest comments are valuable inputs for us to better our services. Your observations will be taken for proper action. You can expect a further improved stay next time. We look forward to seeing you again soon. Sincerely, Hotel Manager.

4/10 Poor

Robert

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
towel bar was ripped off bathroom did not appear clean curtains hanging down on one side. did not get the same feel as the other Country inn and Suites i have stayed at over the years.
Stayed 1 night in Sep 2023
Response from Hotel Manager. on Oct 3, 2023
Dear Robert,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 Good

Olga

Travelled with family
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 30, 2023
Dear Guest, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hotel Manager. on Sep 27, 2023
Dear Sonja,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

6/10 Okay

Claudia

Stayed 2 nights in Sep 2023
Response from Hotel Manager. on Sep 27, 2023
Dear Claudia,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

6/10 Okay

Angela

Disliked: Property conditions & facilities
Was August, so it was hot. Checked into the room and the heat was on and set at 85 degrees.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Sep 21, 2023
Hi Angela,Thank you for bringing this to our attention. We apologize for the discomfort you experienced upon check-in with the room's temperature set to 85 degrees in the hot August weather. This is certainly not the level of comfort we aim to provide our guests. We appreciate your feedback and will address this issue to ensure it doesn't happen in the future. Your comfort is important to us, and we hope to have the opportunity to provide you with a more pleasant experience in the future.

2/10 Terrible

Isabella

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 22, 2023
Dear Isabella,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely,Hotel Manager

4/10 Poor

stanley

Business traveller
Disliked: Staff & service, property conditions & facilities
Disappointed visit
Tried to get and iron. Apparently it was locked and away the key was not there. Took over a day to get. Mirror fell down when we walked in the room. Almost every door to every room needed painting. Light covers missing over doors. Breakfast was fair, but I was expecting fresh parts. First time at a country inn. Certainly not going to that particular one again.
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 19, 2023
Hi Stanley,Our team apologizes for the multiple inconveniences you experienced during your stay at our Country Inn. Your feedback is essential, and we deeply regret the issues with the iron, room condition, and breakfast. This falls short of our usual standards, and we take your comments seriously. We will address these matters promptly to ensure a more pleasant and comfortable stay for our guests in the future. Hope you might consider giving us another opportunity to provide a better experience. Your satisfaction is important to us.

10/10 Excellent

Charles

Stayed 2 nights in Sep 2023
Response from Hotel Manager. on Sep 13, 2023
Dear Charles,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager