"We came to the resort as a family to enjoy a staycation. We enjoyed the majority of the stay with the exception of the following. First, our room was not ready for almost an hour after the promised time and no concession was offered. It would have been nice to have received some drink vouchers or something. The pool area was rather unclean the entire time we were there including early morning when we first arrived to our chairs. We had to clean up the area by our chairs before sitting down. ...